User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Podium is a communication platform that handles initial customer outreach and follow-ups, integrates AI for customer interactions, and provides support for businesses.
- Users frequently mention the ease of use, the efficient customer support, the ability to streamline and automate customer communication, and the beneficial impact on their businesses.
- Users experienced issues with unauthorized charges, unfulfilled promises from sales representatives, poor phone and text services, technical glitches, and limitations unless upgrading to higher pricing tiers.
