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Best Live Chat Software with Knowledge Base Capabilities

Benefits of Live Chat Software with Knowledge Base capabilities include: Establishes a knowledge base for employee reference during conversations.
Below are the top-rated Live Chat Software with Knowledge Base capabilities, as verified by G2’s Research team. Real users have identified Knowledge Base as an important function of Live Chat Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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46 Listings in Live Chat Available
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Salesforce Service Cloud
(7,180)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,647
    Features
    1,443
    Case Management
    1,416
    Efficiency
    1,251
    Helpful
    800
    Cons
    Complexity
    881
    Learning Curve
    752
    Steep Learning Curve
    595
    Expensive
    568
    Missing Features
    562
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,647
Features
1,443
Case Management
1,416
Efficiency
1,251
Helpful
800
Cons
Complexity
881
Learning Curve
752
Steep Learning Curve
595
Expensive
568
Missing Features
562
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,997 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Podium
(2,047)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
    • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
    • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    402
    Helpful
    360
    Communication
    319
    Easy Communication
    319
    Customer Support
    225
    Cons
    Messaging Issues
    102
    Missing Features
    101
    Limited Features
    73
    Chat Functionality
    63
    Poor Customer Support
    62
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    7.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
  • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
  • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
402
Helpful
360
Communication
319
Easy Communication
319
Customer Support
225
Cons
Messaging Issues
102
Missing Features
101
Limited Features
73
Chat Functionality
63
Poor Customer Support
62
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
7.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,496 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®

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Zoho Desk
(7,181)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    633
    Features
    482
    Ticket Management
    345
    Integrations
    339
    Intuitive
    308
    Cons
    Learning Curve
    276
    Steep Learning Curve
    195
    Limited Customization
    177
    Missing Features
    160
    Complexity
    153
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
633
Features
482
Ticket Management
345
Integrations
339
Intuitive
308
Cons
Learning Curve
276
Steep Learning Curve
195
Limited Customization
177
Missing Features
160
Complexity
153
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,382 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Fin by Intercom
(3,707)4.5 out of 5
Optimized for quick response
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
    • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
    • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,849 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
  • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
  • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,849 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Freshdesk
(3,618)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Live Chat software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    309
    Features
    204
    Automation
    148
    Helpful
    147
    Efficiency
    144
    Cons
    Missing Features
    109
    Ticketing Issues
    83
    Limited Features
    78
    Ticket Management
    78
    Limitations
    71
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
309
Features
204
Automation
148
Helpful
147
Efficiency
144
Cons
Missing Features
109
Ticketing Issues
83
Limited Features
78
Ticket Management
78
Limitations
71
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Qualified
(1,364)4.9 out of 5
Optimized for quick response
6th Easiest To Use in Live Chat software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Marketing Operations Manager
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
    • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
    • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    277
    Helpful
    248
    Customer Service
    211
    Ease of Use
    210
    Features
    208
    Cons
    Learning Curve
    84
    Missing Features
    73
    Steep Learning Curve
    49
    Limited Customization
    34
    Complexity
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lead Development
    Average: 8.5
    9.4
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Marketing Operations Manager
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
  • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
  • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
277
Helpful
248
Customer Service
211
Ease of Use
210
Features
208
Cons
Learning Curve
84
Missing Features
73
Steep Learning Curve
49
Limited Customization
34
Complexity
32
View All Pros and Cons
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.5
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
699 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
Tidio
(1,855)4.7 out of 5
Optimized for quick response
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines live chat, AI-powered chatbots, and automation, allowing businesses to engage with customers in real-time and manage interactions efficiently.
    • Users frequently mention the ease of setup, the ability to respond to customer queries instantly, and the seamless integration with various platforms as key benefits of using Tidio.
    • Reviewers mentioned that the free plan offers limited features, advanced automation and AI features require upgrading to paid tiers, and the dashboard can feel sluggish when handling a large number of chats.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Helpful
    188
    Chatbots
    168
    Easy Setup
    157
    Chat Features
    145
    Cons
    Expensive
    85
    Missing Features
    63
    Cost
    59
    Limited Features
    59
    Limited Customization
    52
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,321 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines live chat, AI-powered chatbots, and automation, allowing businesses to engage with customers in real-time and manage interactions efficiently.
  • Users frequently mention the ease of setup, the ability to respond to customer queries instantly, and the seamless integration with various platforms as key benefits of using Tidio.
  • Reviewers mentioned that the free plan offers limited features, advanced automation and AI features require upgrading to paid tiers, and the dashboard can feel sluggish when handling a large number of chats.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Helpful
188
Chatbots
168
Easy Setup
157
Chat Features
145
Cons
Expensive
85
Missing Features
63
Cost
59
Limited Features
59
Limited Customization
52
View All Pros and Cons
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,321 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Gladly
(1,087)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 61% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    134
    Features
    127
    Efficiency
    105
    Customer Support
    78
    Cons
    Missing Features
    41
    Complexity
    33
    Learning Curve
    32
    Call Issues
    31
    Limited Features
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    8.6
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,107 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 61% Mid-Market
  • 22% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
134
Features
127
Efficiency
105
Customer Support
78
Cons
Missing Features
41
Complexity
33
Learning Curve
32
Call Issues
31
Limited Features
31
View All Pros and Cons
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.6
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,107 Twitter followers
LinkedIn® Page
www.linkedin.com
238 employees on LinkedIn®
Genesys Cloud CX
(1,489)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    90
    Reliability
    63
    Helpful
    57
    Efficiency
    55
    Cons
    Limited Features
    60
    Missing Features
    47
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.5
    8.4
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
90
Reliability
63
Helpful
57
Efficiency
55
Cons
Limited Features
60
Missing Features
47
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,382 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
Re:amaze
(139)4.6 out of 5
Save to My Lists
Entry Level Price:$29 per agent / month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

    Users
    • Owner
    • President
    Industries
    • Retail
    • Sporting Goods
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Re:amaze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Customer Support
    1
    Features
    1
    Flexibility
    1
    Cons
    Call Issues
    1
    Glitches
    1
    Inadequate Search Functionality
    1
    Layout Issues
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Re:amaze features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.5
    8.5
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoDaddy
    Year Founded
    1997
    HQ Location
    Scottsdale, AZ
    Twitter
    @GoDaddy
    275,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,781 employees on LinkedIn®
    Ownership
    NYSE:GDDY
Product Description
How are these determined?Information
This description is provided by the seller.

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users
  • Owner
  • President
Industries
  • Retail
  • Sporting Goods
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
Re:amaze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Customer Support
1
Features
1
Flexibility
1
Cons
Call Issues
1
Glitches
1
Inadequate Search Functionality
1
Layout Issues
1
Missing Features
1
View All Pros and Cons
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
GoDaddy
Year Founded
1997
HQ Location
Scottsdale, AZ
Twitter
@GoDaddy
275,754 Twitter followers
LinkedIn® Page
www.linkedin.com
8,781 employees on LinkedIn®
Ownership
NYSE:GDDY
Kustomer
(504)4.5 out of 5
Optimized for quick response
View top Consulting Services for Kustomer
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Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

    Users
    • Customer Service Representative
    • Member Experience Associate
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kustomer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Features
    29
    Helpful
    27
    Efficiency
    22
    Automation
    16
    Cons
    Slow Performance
    17
    Slow Loading
    14
    Poor Performance
    10
    Complexity
    9
    Learning Curve
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kustomer features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kustomer
    Company Website
    Year Founded
    2015
    HQ Location
    Short Hills, US
    Twitter
    @kustomer
    2,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    300 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

Users
  • Customer Service Representative
  • Member Experience Associate
Industries
  • Consumer Services
  • Retail
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
Kustomer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Features
29
Helpful
27
Efficiency
22
Automation
16
Cons
Slow Performance
17
Slow Loading
14
Poor Performance
10
Complexity
9
Learning Curve
9
View All Pros and Cons
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Kustomer
Company Website
Year Founded
2015
HQ Location
Short Hills, US
Twitter
@kustomer
2,240 Twitter followers
LinkedIn® Page
www.linkedin.com
300 employees on LinkedIn®
Crisp
(183)4.5 out of 5
13th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crisp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    32
    Helpful
    29
    Features
    26
    Ease of Use
    20
    Intuitive
    18
    Cons
    Missing Features
    13
    Limited Features
    8
    Poor Customer Support
    7
    Expensive
    5
    Lack of Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.4
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Crisp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
32
Helpful
29
Features
26
Ease of Use
20
Intuitive
18
Cons
Missing Features
13
Limited Features
8
Poor Customer Support
7
Expensive
5
Lack of Features
5
View All Pros and Cons
Crisp features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
LiveAgent
(1,533)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
    • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
    • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Features
    47
    Customer Support
    43
    Helpful
    38
    Efficiency
    35
    Cons
    Missing Features
    12
    Learning Curve
    11
    Lack of Features
    10
    Not Intuitive
    9
    Steep Learning Curve
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.5
    8.4
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
  • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
  • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Features
47
Customer Support
43
Helpful
38
Efficiency
35
Cons
Missing Features
12
Learning Curve
11
Lack of Features
10
Not Intuitive
9
Steep Learning Curve
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
485 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
FreshChat
(488)4.4 out of 5
View top Consulting Services for FreshChat
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • FreshChat is a tool that handles customer's live chats and assists in resolving customer complaints and queries.
    • Reviewers like the easy user interface, the ability to handle multiple chats, the integration with other tools, the helpful customer support, and the Freddy AI feature that suggests resolutions.
    • Users experienced sluggishness when handling several chats at once, found some features to be unintuitive, had difficulty training the AI, found the reports confusing, and suggested improvements to the notification system and chat interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    18
    Features
    17
    Automation
    12
    Chat Features
    12
    Cons
    Missing Features
    10
    Learning Curve
    8
    Chatbot Issues
    7
    Chat Issues
    7
    Limited Features
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.5
    8.5
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • FreshChat is a tool that handles customer's live chats and assists in resolving customer complaints and queries.
  • Reviewers like the easy user interface, the ability to handle multiple chats, the integration with other tools, the helpful customer support, and the Freddy AI feature that suggests resolutions.
  • Users experienced sluggishness when handling several chats at once, found some features to be unintuitive, had difficulty training the AI, found the reports confusing, and suggested improvements to the notification system and chat interface.
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
18
Features
17
Automation
12
Chat Features
12
Cons
Missing Features
10
Learning Curve
8
Chatbot Issues
7
Chat Issues
7
Limited Features
7
View All Pros and Cons
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
HelpCrunch
(236)4.7 out of 5
Save to My Lists
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpCrunch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Helpful
    17
    Features
    15
    Customer Support
    14
    Chat Features
    10
    Cons
    Chat Functionality
    4
    Limited Customization
    4
    Missing Features
    4
    Chat Issues
    3
    Expensive
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.5
    9.2
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 15% Mid-Market
HelpCrunch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Helpful
17
Features
15
Customer Support
14
Chat Features
10
Cons
Chat Functionality
4
Limited Customization
4
Missing Features
4
Chat Issues
3
Expensive
3
View All Pros and Cons
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.5
9.2
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
335 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
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