Agentforce Service (formerly Salesforce Service Cloud) Pricing Overview

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Agentforce Service (formerly Salesforce Service Cloud) Pricing Key Insights

Last updated on Apr 09, 2026

Agentforce Service (formerly Salesforce Service Cloud) offers 5 pricing editions, starting from $25 to $500 . Agentforce Service (formerly Salesforce Service Cloud) pricing tiers are designed to support different usage levels and team sizes. Agentforce Service (formerly Salesforce Service Cloud) also offers a free trial. Compare the Agentforce Service (formerly Salesforce Service Cloud) pricing table below to figure out the best fit for your needs. Some plans may require you to contact Salesforce for custom pricing.

Starter Suite — $25 / 1 User Per Month

Pro Suite — $100 / 1 User Per Month

Enterprise Edition — $165 / 1 User Per Month

Unlimited Edition — $330 / 1 User Per Month

Einstein 1 Service Edition — $500 / 1 User Per Month

Rated 4.4 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Starter Suite

Starting at $25.00

1 User Per Month

The simple CRM suite for marketing, sales, service, and commerce.

Pro Suite

Starting at $100.00

1 User Per Month

The flexible CRM suite with even more marketing, sales, service, and commerce tools.

Case Management

Service Console App(s)

Knowledge

Service Contracts and Entitlements

Telephony Integration (CTI)

Salesforce Mobile App

Topics and Recommendations

Omni-Channel Routing

Omni-Channel Supervisor

Orders Management

Asset Management and Product Tracking

Customizable Reports and Dashboards

Task Management, Activity Feed

Next Best Action

Flow Builder

Lightning App Builder

AppExchange App Integration

Unlimited Custom Applications

Developer Sandbox

Enterprise Edition

$165.00

1 User Per Month

The CRM for service with built-in trusted AI.

Unlimited Edition

$330.00

1 User Per Month

The CRM for service with chat and 24/7 support.

Einstein 1 Service Edition

$500.00

1 User Per Month

The best of Salesforce for Service with trusted AI & Data.

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Agentforce Service (formerly Salesforce Service Cloud) Pricing FAQs

Generated using AI

According to G2 reviews of Agentforce Service (formerly Salesforce Service Cloud), the pricing structure is best suited for mid-market and enterprise organizations with complex, high-volume customer service operations. G2 reviewers from industries including financial services, consulting, information technology, and manufacturing consistently report strong value at the Enterprise and Unlimited tiers, where omnichannel routing, AI automation, and advanced analytics justify the investment. The Starter and Pro Suite tiers attract smaller teams needing centralized case management without heavy customization. G2 users from small businesses frequently caution that Agentforce Service (formerly Salesforce Service Cloud)'s pricing becomes prohibitive when scaling users or adding features, making it less ideal for budget-constrained or low-complexity support environments.

Agentforce Service (formerly Salesforce Service Cloud) does not offer a permanent free tier but provides a free trial for evaluation. According to G2's pricing data for Agentforce Service (formerly Salesforce Service Cloud), the Starter Suite at $25.00/month covers basic case management and reporting, while higher tiers unlock progressively advanced capabilities. The Pro Suite at $100.00/month adds omnichannel routing and telephony integration. The Enterprise Edition at $165.00/month introduces API access and advanced case management. The Unlimited Edition at $330.00/month adds Einstein Bots and 24/7 support, and the Einstein 1 Service Edition at $500.00/month includes Data Cloud, generative AI via Einstein Copilot, and Slack integration. G2 reviewers frequently note that many critical AI and digital engagement features require higher-tier licenses or costly add-ons.

Agentforce Service (formerly Salesforce Service Cloud) is widely regarded as a premium investment that delivers strong returns for mid-market and enterprise organizations. G2 reviewers consistently rate it highly while simultaneously citing cost as a top concern, a pattern indicating the pricing of Agentforce Service (formerly Salesforce Service Cloud) reflects genuine capability rather than inflated positioning. Reviewers in pharmaceuticals, financial services, and consulting confirm measurable ROI through reduced ticket volumes, improved CSAT, and agent productivity gains. However, G2 users from small businesses frequently flag that Agentforce Service (formerly Salesforce Service Cloud)'s pricing becomes difficult to justify when factoring in add-on costs, implementation fees, and usage-based Flex Credits, making value highly dependent on organizational scale and feature utilization.

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Agentforce Service... Pricing Reviews

(2)

Tejas V.

Salesforce Developer

Computer Software

Small-Business (50 or fewer emp.)

8/1/2025

"Salesforce Service Cloud is a Comprehensive Customer Service Solution with Room for Improvement"

5/5

What do you like best about Agentforce Service (formerly Salesforce Service Cloud)?

360-degree customer view that consolidates all customer interactions, cases in one place

Advanced case routing and assignment rules that efficiently distribute work to the right agents

Powerful reporting and analytics tools that provide actionable insights into service performance

Knowledge base functionality that helps agents and customers find solutions quickly

Omni-channel support allowing seamless handling of cases across email, phone, chat, and social media. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Service (formerly Salesforce Service Cloud)?

Performance can be slow during peak times or with complex configurations

Cost can be prohibitive for smaller organizations, especially when including add-on features Review collected by and hosted on G2.com.

What problems is Agentforce Service (formerly Salesforce Service Cloud) solving and how is that benefiting you?

Salesforce Service Cloud is solving key problems and providing specific benefits:

1. Case Management Efficiency

manual case tracking and paper-based systems

Automated case routing saves hours of manual assignment work

2. Customer Experience Enhancement

Single view of customer history enables personalized service

Quick access to past interactions prevents customers from repeating information

3. Team Productivity

Agents can handle more cases with automated workflows

Knowledge base reduces resolution time for common issues Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/11/2026

"Clunky UI, Limited Reporting, and Admin Bottlenecks Hold Agentforce Service Back"

2/5

What do you like best about Agentforce Service (formerly Salesforce Service Cloud)?

Agentforce Service allows other teams within our organization to easily view cases on an account or submitted by a specific contact. This increased visibility has been helpful. In addition, it is simpler to pull client information directly into the case and to set up automations to auto-populate specific client or contact information into the case, saving agents time. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Service (formerly Salesforce Service Cloud)?

The UI is clunky. Reporting is very difficult and very limited which makes it difficult to use for Support. I am not able to manipulate data and reports for my needs, limiting the depth of the dashboards I share with our executive team. There are actions and updates that only a Salesforce admin can perform which makes it frustrating to use due to delays in having changes actioned. The knowledge base (Community) has terrible search functionality and is a constant source of complaints. The cost of setup far exceeded our expectations. Review collected by and hosted on G2.com.