[ Agentfo... Reviews ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ Agentfo... Reviews ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) # Agentforce Service (formerly Salesforce Service Cloud) Pricing Overview [Editedit](https://my.g2.com/agentforce-service-formerly-salesforce-service-cloud/pricings) Free Trial ## Agentforce Service (formerly Salesforce Service Cloud) Pricing Key Insights Last updated on Apr 29, 2026 * * * Agentforce Service (formerly Salesforce Service Cloud) offers **5 pricing editions** , starting from **$25** to **$500**. Agentforce Service (formerly Salesforce Service Cloud) pricing tiers are designed to support different usage levels and team sizes. Agentforce Service (formerly Salesforce Service Cloud) also offers a **free trial**. Compare the Agentforce Service (formerly Salesforce Service Cloud) pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Salesforce** for **custom pricing**. * * * Starter Suite — $25 / 1 User Per Month Pro Suite — $100 / 1 User Per Month Enterprise Edition — $165 / 1 User Per Month Unlimited Edition — $330 / 1 User Per Month Einstein 1 Service Edition — $500 / 1 User Per Month Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Starter Suite Starting at $25.00 1 User Per Month Free Trial The simple CRM suite for marketing, sales, service, and commerce. - Case Management - Knowledge Management - Salesforce Mobile App - Customizable Reports and Dashboards - Task Management, Activity Feed - Lightning App Builder - AppExchange App Integration Show More Pro Suite Starting at $100.00 1 User Per Month Free Trial The flexible CRM suite with even more marketing, sales, service, and commerce tools. - Case Management - Service Console App(s) - Knowledge - Service Contracts and Entitlements - Telephony Integration (CTI) - Salesforce Mobile App - Topics and Recommendations - Omni-Channel Routing - Omni-Channel Supervisor - Orders Management - Asset Management and Product Tracking - Customizable Reports and Dashboards - Task Management, Activity Feed - Next Best Action - Flow Builder - Lightning App Builder - AppExchange App Integration - Unlimited Custom Applications - Developer Sandbox Show More Enterprise Edition $165.00 1 User Per Month Free Trial The CRM for service with built-in trusted AI. - Get all Professional features PLUS: - Web Services API - Custom Service Console Apps - Advanced Case Management - Help Center - Advanced Reporting Features - Offline Access - Flow Orchestration - Workflow and Approval - Salesforce Identity - Service Catalog Show More Unlimited Edition $330.00 1 User Per Month Free Trial The CRM for service with chat and 24/7 support. - Get all Enterprise features PLUS: - Knowledge Management - Premier Success Plan - Chat & Messaging - Einstein Bots - Developer Pro Sandbox - 24/7 Support Show More Einstein 1 Service Edition $500.00 1 User Per Month [Contact Us](#) The best of Salesforce for Service with trusted AI & Data. - Everything in Unlimited PLUS: - Digital Channels - Service Intelligence - Slack - Einstein Copilot (Beta) powered by generative AI - Data Cloud Show More Pricing information for Agentforce Service (formerly Salesforce Service Cloud) is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Agentforce Service (formerly Salesforce Service Cloud) must be conducted with the seller. Pricing information was last updated on December 17, 2024 Show More Download complete pricing list[DownloadDownload now](#) ## Agentforce Service (formerly Salesforce Service Cloud) Pricing FAQs Generated using AI ### Is Agentforce Service (formerly Salesforce Service Cloud) free, or does it offer a free trial? Agentforce Service (formerly Salesforce Service Cloud) does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does Agentforce Service (formerly Salesforce Service Cloud) cost in 2026? According to G2 data, Agentforce Service (formerly Salesforce Service Cloud) pricing in 2026 starts at $25.00 and can reach $500.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Salesforce's official pricing page for the most current details. ### Who is Agentforce Service (formerly Salesforce Service Cloud) pricing best suited for? According to G2 reviews of Agentforce Service (formerly Salesforce Service Cloud), the pricing structure is best suited for mid-market and enterprise organizations with complex, high-volume customer service operations. G2 reviewers from industries including financial services, consulting, information technology, and manufacturing consistently report strong value at the Enterprise and Unlimited tiers, where omnichannel routing, AI automation, and advanced analytics justify the investment. The Starter and Pro Suite tiers attract smaller teams needing centralized case management without heavy customization. G2 users from small businesses frequently caution that Agentforce Service (formerly Salesforce Service Cloud)'s pricing becomes prohibitive when scaling users or adding features, making it less ideal for budget-constrained or low-complexity support environments. ### What are the key differences between the free and paid versions of Agentforce Service (formerly Salesforce Service Cloud)? Agentforce Service (formerly Salesforce Service Cloud) does not offer a permanent free tier but provides a free trial for evaluation. According to G2's pricing data for Agentforce Service (formerly Salesforce Service Cloud), the Starter Suite at $25.00/month covers basic case management and reporting, while higher tiers unlock progressively advanced capabilities. The Pro Suite at $100.00/month adds omnichannel routing and telephony integration. The Enterprise Edition at $165.00/month introduces API access and advanced case management. The Unlimited Edition at $330.00/month adds Einstein Bots and 24/7 support, and the Einstein 1 Service Edition at $500.00/month includes Data Cloud, generative AI via Einstein Copilot, and Slack integration. G2 reviewers frequently note that many critical AI and digital engagement features require higher-tier licenses or costly add-ons. ### Is Agentforce Service (formerly Salesforce Service Cloud) considered good value for its pricing? Agentforce Service (formerly Salesforce Service Cloud) is widely regarded as a premium investment that delivers strong returns for mid-market and enterprise organizations. G2 reviewers consistently rate it highly while simultaneously citing cost as a top concern, a pattern indicating the pricing of Agentforce Service (formerly Salesforce Service Cloud) reflects genuine capability rather than inflated positioning. Reviewers in pharmaceuticals, financial services, and consulting confirm measurable ROI through reduced ticket volumes, improved CSAT, and agent productivity gains. However, G2 users from small businesses frequently flag that Agentforce Service (formerly Salesforce Service Cloud)'s pricing becomes difficult to justify when factoring in add-on costs, implementation fees, and usage-based Flex Credits, making value highly dependent on organizational scale and feature utilization. ## Top-Rated Alternatives [ ![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management") ServiceNow Customer Service Management 4.4/5(464) ](https://www.g2.com/products/servicenow-customer-service-management/reviews) [ ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") Sprinklr Service 4.3/5(749) ](https://www.g2.com/products/sprinklr-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,757) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/competitors/alternatives) ## Agentforce Service... Pricing Reviews (2) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Mid-Market (51-1000 emp.) 2/17/2022 More Options - - [Respond as Agentforce Service...](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-5352980/official_response/new) "Best in the business" 5/5 What do you like best about Agentforce Service (formerly Salesforce Service Cloud)? The number of features Salesforce Service cloud provides as part of a single software is huge. It adds a lot of value to your Service agents on a day-to-day basis and makes it easy to perform their daily tasks efficiently and successfully. Review collected by and hosted on G2.com. What do you dislike about Agentforce Service (formerly Salesforce Service Cloud)? Not much. Probably the pricing for a startup or a small business would be considered high to use service cloud but the value it brings compensates for the price. Review collected by and hosted on G2.com. What problems is Agentforce Service (formerly Salesforce Service Cloud) solving and how is that benefiting you? Personalized customer experience. Simplify customer service process & improve customer service agent's productivity. Work on the go. Review collected by and hosted on G2.com. Show More 10/15/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/11/2026 More Options - - [Respond as Agentforce Service...](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12791021/official_response/new) "Clunky UI, Limited Reporting, and Admin Bottlenecks Hold Agentforce Service Back" 2/5 What do you like best about Agentforce Service (formerly Salesforce Service Cloud)? Agentforce Service allows other teams within our organization to easily view cases on an account or submitted by a specific contact. This increased visibility has been helpful. In addition, it is simpler to pull client information directly into the case and to set up automations to auto-populate specific client or contact information into the case, saving agents time. Review collected by and hosted on G2.com. What do you dislike about Agentforce Service (formerly Salesforce Service Cloud)? The UI is clunky. Reporting is very difficult and very limited which makes it difficult to use for Support. I am not able to manipulate data and reports for my needs, limiting the depth of the dashboards I share with our executive team. There are actions and updates that only a Salesforce admin can perform which makes it frustrating to use due to delays in having changes actioned. The knowledge base (Community) has terrible search functionality and is a constant source of complaints. The cost of setup far exceeded our expectations. Review collected by and hosted on G2.com. What problems is Agentforce Service (formerly Salesforce Service Cloud) solving and how is that benefiting you? The biggest issue that it is solving is the visibility into cases for other customer-facing teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite Agentforce Service (formerly Salesforce Service Cloud) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(6,994) [ Compare Now ](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,752) [ Compare Now ](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") Service Hub 4.4/5(2,916) [ Compare Now ](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) ## Consulting Services for Agentforce Service (formerly Salesforce Service Cloud) [ ![Vicasso](https://images.g2crowd.com/uploads/product/hd_favicon/338aeae9ac2fded4445d40232036ce69/vicasso.svg "Vicasso") Vicasso 3.4/5(5) ](https://www.g2.com/products/vicasso/reviews) [ ![Bluewolf](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/bluewolf.svg "Bluewolf") Bluewolf 3.8/5(26) ](https://www.g2.com/products/bluewolf/reviews) [ ![Deloitte Implementation Services](https://images.g2crowd.com/uploads/product/hd_favicon/1487565549/deloitte-implementation-services.svg "Deloitte Implementation Services") Deloitte Implementation Services ](https://www.g2.com/products/deloitte-implementation-services/reviews) [See all Agentforce Service (formerly Salesforce Service Cloud) Providers](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/implementation) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Contact Center ](https://www.g2.com/categories/contact-center)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Complaint Management ](https://www.g2.com/categories/complaint-management)[ Contact Center Knowledge Base ](https://www.g2.com/categories/contact-center-knowledge-base)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) Show More ##### Explore More [ Best customer service automation tools for small businesses ](https://www.g2.com/discussions/what-is-the-best-customer-service-automation-tool-for-small-businesses)[ What's the leading collaboration app for remote teams ](https://www.g2.com/discussions/what-s-the-leading-collaboration-app-for-remote-teams)[ What are the top encryption key management vendors for HIPAA and SOC 2 compliance requirements? ](https://www.g2.com/discussions/what-are-the-top-encryption-key-management-vendors-for-hipaa-and-soc-2-compliance-requirements%20) [ Highly recommended loyalty software for increasing repeat business ](https://www.g2.com/discussions/highly-recommended-loyalty-software-for-increasing-repeat-business)[ What platform integrates website monitoring with incident management tools? ](https://www.g2.com/discussions/what-platform-integrates-website-monitoring-with-incident-management-tools)[ Pros and Cons Details ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons) Show More [ Best customer service automation tools for small businesses ](https://www.g2.com/discussions/what-is-the-best-customer-service-automation-tool-for-small-businesses)[ What's the leading collaboration app for remote teams ](https://www.g2.com/discussions/what-s-the-leading-collaboration-app-for-remote-teams)[ What are the top encryption key management vendors for HIPAA and SOC 2 compliance requirements? ](https://www.g2.com/discussions/what-are-the-top-encryption-key-management-vendors-for-hipaa-and-soc-2-compliance-requirements%20) [ Highly recommended loyalty software for increasing repeat business ](https://www.g2.com/discussions/highly-recommended-loyalty-software-for-increasing-repeat-business)[ What platform integrates website monitoring with incident management tools? ](https://www.g2.com/discussions/what-platform-integrates-website-monitoring-with-incident-management-tools)[ Pros and Cons Details ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)