Tidio provides real time customer chatting and support from it's AI based system for our business and website. This is the tool that we use 24*7 for replying to all the complain tickets generated by our customer within 90 mins and we also use tidio for better customer assistance and retention in long run. Review collected by and hosted on G2.com.

One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. Review collected by and hosted on G2.com.

Tidio is a helpful live chat tool that offers a wide variety of features and customisation options. It is straightforward to integrate into an existing website and is compatible with most website platforms. Additionally, it includes auto-reply chatbots that can be tailored to suit the user's specific needs. Review collected by and hosted on G2.com.

The tiered pricing can become quite expensive for websites with high traffic that consistently use the chatbot features. Additionally, the customisation options for the chat window or pop-up could be more advanced. Review collected by and hosted on G2.com.

Tidio makes interacting with customers feel effortless. The combination of live chat and intelligent AI chatbots creates a natural and personal experience. It is quick to install, operates smoothly, and allows you to stay connected with visitors even when you are not online. Review collected by and hosted on G2.com.

At times, the free plan can feel somewhat restrictive, particularly when managing a higher volume of chats or trying to use more advanced automation features. Aside from that, it remains a reliable option. Review collected by and hosted on G2.com.

I love that Tidio serves as my main tool for work and helping customers, integrating all my data and knowledge base into one seamless platform. This integration is incredibly valuable because it saves me significant time by keeping everything in one place, thereby making my workflow more efficient. I find Tidio particularly impressive for how it supports integration with other tools like Shopify, Facebook, and Instagram, which enhances its utility and connectivity. I also appreciate how easy the initial setup of Tidio was, allowing me to get started quickly and without hassle. Overall, my experience with Tidio has been very positive, to the point that I wholeheartedly rate my likelihood of recommending it to a friend or colleague at a perfect 10 out of 10. Review collected by and hosted on G2.com.

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I’ve been using Tidio for a few months now and it’s made managing customer chats so much easier. Setup was quick, and the chatbot builder is very simple to use. Lyro, their AI bot, takes care of most common questions, and I especially like how I can build custom flows for keyword search optimization—it’s helped customers find answers faster and improved my support process.

Another big plus is the unified inbox, which keeps website, Facebook, and Instagram messages all in one place, so I don’t waste time switching between platforms. The only downside is that pricing starts to go up when you need more advanced features, and I wish the AI and custom flows could run at the same time.

Overall, it’s a reliable and easy-to-use tool that saves me a lot of effort in daily customer support. Review collected by and hosted on G2.com.

I really like using Tidio, but it would be even better with more integrations (like CRMs, marketing tools, and payment platforms) and greater customizability in chatbot flows and design. Review collected by and hosted on G2.com.

What I value most is how intuitive the platform is and how quickly it can be set up on a website without the need for advanced technical knowledge. The live chat is very agile, and the integration with email and external applications makes it easy to centralize communication. Additionally, the chatbot function helps answer frequent inquiries and saves time in customer service. Review collected by and hosted on G2.com.

Although it works well, I have noticed that some automations could be more flexible and customizable. At certain times, the learning curve of chat flows becomes a bit confusing and requires trial and error. I also miss more advanced reporting and analytics options, as the current ones are useful but somewhat limited if a more detailed tracking is desired. Review collected by and hosted on G2.com.

What I like best about Tidio is how seamlessly it combines live chat and automation in one easy-to-use platform. The interface is clean and intuitive, making it simple for both beginners and experienced teams to get up and running quickly. I appreciate how the chatbot features can handle common customer questions 24/7, freeing up time for the team to focus on more complex inquiries. Real-time notifications ensure that no message goes unnoticed, and the ability to integrate with multiple channels—such as email, Facebook Messenger, and Instagram—means all conversations are centralized in one place. Overall, Tidio makes customer communication faster, more efficient, and more personal. Tidio’s customer support is responsive, friendly, and genuinely helpful, often resolving issues quickly. Their team provides clear, step-by-step guidance, whether through live chat or email, making it easy to get back on track. Even for more complex questions, they follow up promptly to ensure everything is working as expected. Review collected by and hosted on G2.com.

One drawback of Tidio is that, while it offers powerful features, some of the more advanced tools—such as certain automation flows and integrations—are locked behind higher-tier plans, which can feel limiting for smaller businesses on a budget. The customization options for the chat widget, though decent, could be more flexible to match specific branding needs. At times, the analytics dashboard can feel a bit basic, lacking deeper insights that would help fine-tune customer interactions. Additionally, if you’re handling a high volume of chats, the mobile app can occasionally feel slightly less responsive compared to the desktop version. While these issues aren’t deal-breakers, they are areas where Tidio could improve to make the platform even stronger. Review collected by and hosted on G2.com.

I appreciate Tidio's ability to efficiently handle initial inquiries from prospective guests, which measurably reduces the amount of time I need to personally engage in initial contacts. This feature allows me to focus on more complex and detailed questions, optimizing my workflow. It essentially serves as a reliable filter, handling simpler, repetitive tasks automatically, which contributes to a smoother communication process. This capability has positively impacted my workflow efficiency, providing a noticeable time-saving benefit. Review collected by and hosted on G2.com.

I found the setup process for Tidio to be a little tricky. I'm not very adept with technology, so this aspect posed a challenge, although it wasn't too overwhelming. Also, I would like the service to be available at a reduced price as it would make it more appealing for future repurchase. Review collected by and hosted on G2.com.

I like the convenience of being able to switch between tickets. It really is quite amazing how quickly I can sort through and solve assorted tickets and conversations while also efficiently helping our customers. Review collected by and hosted on G2.com.

I dislike the bugginess and perceived untidiness in the way Tidio is currently written. Sometimes if I'm logged in on my desktop workstation and my laptop I experience my newer conversations and/or tickets not appearing on the first device of the two used. Essentially speaking, I have to refresh Tidio every time I jump back and forth between different systems which can add a buffer to helping out customers who need quick assistance. Other than that however, my Tidio experience has been pretty well rounded for the most part. Review collected by and hosted on G2.com.

I absolutely appreciate Tidio for its exceptionally user-friendly interface, which makes it remarkably easy to use and integrate into our existing systems. This simplicity extends to its setup process, which required minimal time and resources, even for someone with no prior technical experience. I also love the AI integration feature, which I consider cutting-edge and transformative for our operations. It allows seamless connection with our CRM system and provides the ability to transcribe conversations into notes instantly, significantly improving our communication efficiency. Another standout aspect is how Tidio has streamlined our customer interaction by reducing the time required to connect an operator with someone online, thanks to the automated alerts and notifications. This feature has been incredibly beneficial in managing customer relations and tracking leads effectively, offering all the insights we need to enhance our business operations. I find this invaluable for anyone looking to manage clients, leads, and customer interactions efficiently. Overall, Tidio has exceeded expectations with these robust features and insights. Review collected by and hosted on G2.com.

I find that sometimes Tidio can be a little bit slow, particularly when generating alerts or providing notifications. Review collected by and hosted on G2.com.