--- title: Freshdesk Reviews meta\_title: 'Freshdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3758 reviews by the users' company size, role or industry to find out how Freshdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 3758 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Freshdesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. [(352 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740704&qs=pros-and-cons#reviews) Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. [(237 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742623&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. [(179 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1744728&qs=pros-and-cons#reviews) Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. [(171 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742161&qs=pros-and-cons#reviews) Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. [(170 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1741976&qs=pros-and-cons#reviews) Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. [(115 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740714&qs=pros-and-cons#reviews) Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. [(93 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742909&qs=pros-and-cons#reviews) Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. [(93 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1744482&qs=pros-and-cons#reviews) Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. [(89 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742368&qs=pros-and-cons#reviews) Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. [(83 mentions)](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1744399&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Freshdesk ##### 1. Ease of Use Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. [ See 352 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740704&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Our District Helpdesk Efficiently" What do you like about Freshdesk? I like that Freshdesk is easy to use and there are several ways to put in and report issues by tickets. I also appreciate that teachers and staff can VG Vishnu G. Mid-Market (51-1000 emp.) 4.5/5 "Freshdesk is really easy to use and very user friendly." What do you like about Freshdesk? It’s easy to track inventory, and we were also able to keep track of the tickets without any hassle. ##### 2. Features Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. [ See 237 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742623&qs=pros-and-cons#reviews) See Related User Reviews VG Vishnu G. Mid-Market (51-1000 emp.) 4.5/5 "Freshdesk is really easy to use and very user friendly." What do you like about Freshdesk? It’s easy to track inventory, and we were also able to keep track of the tickets without any hassle. SP Samuel P. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Ticketing with Robust Analytics" What do you like about Freshdesk? I really like the transparency Freshdesk brings within a team and its analytics features. The ability to customize reports to align with and track our ##### 3. Automation Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. [ See 179 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1744728&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Our District Helpdesk Efficiently" What do you like about Freshdesk? I like that Freshdesk is easy to use and there are several ways to put in and report issues by tickets. I also appreciate that teachers and staff can ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient and Customizable Support Platform" What do you like about Freshdesk? Freshdesk makes ticket management structured and efficient. The automation features reduce manual work for customer support, and the customization opt ##### 4. Efficiency Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. [ See 171 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742161&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient and Customizable Support Platform" What do you like about Freshdesk? Freshdesk makes ticket management structured and efficient. The automation features reduce manual work for customer support, and the customization opt ![Robert G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert G.") RG Robert G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Learn, Efficient Ticketing, and Smooth Integrations" What do you like about Freshdesk? Freshdesk is easy to pick up, even for new hires. Agents usually don’t need heavy training to start handling tickets efficiently. Transparency on his ##### 5. Ticket Management Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. [ See 170 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1741976&qs=pros-and-cons#reviews) See Related User Reviews VG Vishnu G. Mid-Market (51-1000 emp.) 4.5/5 "Freshdesk is really easy to use and very user friendly." What do you like about Freshdesk? It’s easy to track inventory, and we were also able to keep track of the tickets without any hassle. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient and Customizable Support Platform" What do you like about Freshdesk? Freshdesk makes ticket management structured and efficient. The automation features reduce manual work for customer support, and the customization opt ### 5 Cons or Disadvantages of Freshdesk ##### 1. Missing Features Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. [ See 115 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740714&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient and Customizable Support Platform" What do you dislike about Freshdesk? Some advanced customizations can take time to configure properly, and certain features could feel more intuitive. ![Pavel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel D.") PD Pavel D. Small-Business (50 or fewer emp.) 4.0/5 "Freshdesk Automation and Custom Scenarios That Simplify Daily Work" What do you dislike about Freshdesk? Nothing major. We might be missing some features (mainly email notifications when something is tagged), but those are part of a higher-tier plan, and ##### 2. Ticketing Issues Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. [ See 93 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742909&qs=pros-and-cons#reviews) See Related User Reviews VG Vishnu G. Mid-Market (51-1000 emp.) 4.5/5 "Freshdesk is really easy to use and very user friendly." What do you dislike about Freshdesk? The only thing I felt was not great is how child tickets are handled. Whenever a child ticket is created, it shows up as a separate ticket. If the chi ![Guy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guy A.") GA Guy A. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-Use Ticketing and Automations That Streamline Project Workflows" What do you dislike about Freshdesk? Reauthentication of email on a regular basis without advance notice means that the system will stop functioning and creating tickets for the period wh ##### 3. Ticket Management Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. [ See 93 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1744482&qs=pros-and-cons#reviews) See Related User Reviews VG Vishnu G. Mid-Market (51-1000 emp.) 4.5/5 "Freshdesk is really easy to use and very user friendly." What do you dislike about Freshdesk? The only thing I felt was not great is how child tickets are handled. Whenever a child ticket is created, it shows up as a separate ticket. If the chi ![Guy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guy A.") GA Guy A. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-Use Ticketing and Automations That Streamline Project Workflows" What do you dislike about Freshdesk? Reauthentication of email on a regular basis without advance notice means that the system will stop functioning and creating tickets for the period wh ##### 4. Limited Features Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. [ See 89 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742368&qs=pros-and-cons#reviews) See Related User Reviews ![Dr Lokesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr Lokesh K.") DK Dr Lokesh K. Small-Business (50 or fewer emp.) 5.0/5 "got 2 assignments via freshdesk" What do you dislike about Freshdesk? its limit of contacts must be increased on freshdesk ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient and Customizable Support Platform" What do you dislike about Freshdesk? Some advanced customizations can take time to configure properly, and certain features could feel more intuitive. ##### 5. Limitations Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. [ See 83 mentions ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1744399&qs=pros-and-cons#reviews) See Related User Reviews ![Dr Lokesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr Lokesh K.") DK Dr Lokesh K. Small-Business (50 or fewer emp.) 5.0/5 "got 2 assignments via freshdesk" What do you dislike about Freshdesk? its limit of contacts must be increased on freshdesk ![Robert G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert G.") RG Robert G. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Learn, Efficient Ticketing, and Smooth Integrations" What do you dislike about Freshdesk? Freshdesk’s native reporting works for basics, but it hits a ceiling quickly. The automation tools are powerful, but as rules grow, they become diffic ![sreenivasan p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sreenivasan p.") SP sreenivasan p. Quality Assurance Engineer Hospital & Health Care Mid-Market (51-1000 emp.) 7/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "A Feature-Rich Platform for Managing Customer Service" 4.5/5 What do you like best about Freshdesk? What I like most about Freshdesk is its intuitive interface and how it streamlines customer support management. Creating, assigning, and tracking support tickets feels simple and clear, which helps teams stay organized and respond to customers more efficiently. Its automation tools—like ticket routing, SLA management, and canned responses—save time and boost productivity. Freshdesk also integrates smoothly with other business tools, making it easier to handle customer interactions from a single platform. Another standout area is reporting and analytics, which offer helpful insights into team performance and customer satisfaction. The platform is easy to pick up, and the onboarding experience is straightforward, so new users can become productive quickly. Overall, Freshdesk is a dependable, feature-rich help desk solution that strengthens support operations and helps deliver a better customer experience. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? While Freshdesk is a capable customer support platform, there are a few areas where it could improve. Some advanced features—such as stronger automation, deeper analytics, and broader customization—are limited to higher-tier plans, which can drive up costs for growing teams. For first-time users, the platform can also feel a bit overwhelming due to the sheer number of settings and configuration options. On top of that, certain reports and workflow customizations require additional setup before they fully align with specific business needs. At times, the web interface may feel slightly slow when dealing with large ticket volumes or when loading more detailed reports. Expanding the AI capabilities and making more advanced features available in lower-tier plans would further improve the overall experience. Even with these drawbacks, Freshdesk remains a reliable, user-friendly help desk solution that supports day-to-day customer service operations effectively. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk addresses the challenge of managing customer support requests by bringing all customer interactions into one centralized platform. Rather than juggling emails, chats, and other support requests in separate places, everything is captured and organized as tickets, which makes it simpler to prioritize work, assign ownership, and track issues from start to finish. For me, this translates into better productivity and more confidence that no customer request will slip through the cracks. Automation tools like ticket routing, SLA management, and canned responses cut down on repetitive manual tasks and help the team resolve issues faster. The reporting and analytics are also useful, offering clear visibility into response times, agent performance, and customer satisfaction so we can spot trends and keep improving. Freshdesk’s integrations with other business tools help streamline day-to-day workflows, and the intuitive interface makes collaboration straightforward while also easing onboarding for new users. Overall, it supports faster, more organized, and higher-quality customer support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Aditya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya S.") AS Aditya S. Technical support Engineer Mid-Market (51-1000 emp.) 6/12/2026 "Simple, Powerful, and Effective Helpdesk Software" 4.5/5 What do you like best about Freshdesk? Freshdesk has a user-friendly interface and an efficient ticket management system. It helps support teams organise customer queries, prioritise issues, and track resolution in one place. I also appreciate its automation feature, knowledge base integration, and multi-channel support, which improve productivity and enhance the overall customer experience. I also like Freshdesk because it is easy to use, helps me manage customer tickets, and offers automation features that make customer support faster and more organised. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? While Freshdesk is a powerful and user-friendly interface that makes support work efficient, there are also some disadvantages. Some of its advanced features require a subscription, which can make it difficult to use for small and medium-sized organisations. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps solve the challenge of managing customer inquiries from multiple channels in one place. It centralizes emails, chats, calls, and social media messages into a single ticketing system, making it easier to track, prioritize, and resolve customer issues. This benefits me by improving response times, increasing productivity, and ensuring that no customer request is missed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite NS Neelakshi S. Data Engineer Small-Business (50 or fewer emp.) 5/27/2026 "A support tool that quietly made our response process less chaotic, smooth, flexible, an" 4/5 What do you like best about Freshdesk? What stood out to me first was how quickly the team adapted to it without much training. We muved from shared in boxes and scattered chats into Freshdesk, and suddenly it became easier to track who replied to what and which issues for still hanging. They are automation rules saved us more time than expected, especially for repetitive request that used to eat up half of the day. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Reporting is useful though few dashboards felt limited unless you spend time customizing them properly. Also if your team grows quickly managing notifications can become no IC unless you find tune everything early on. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Now the team has a clearer system for ownership and follow ups. Customers get faster replies, internal communication is cleaner, and it's easier to spot recurring issues instead of reacting to everything manually each day. Freshdesk helped us bring structure to customer support without making the process feels robotic. Before using it, requests came from email, chat and social platforms separately, which led to delayed responses andd duplicate work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 5/19/2026 "Boosts Productivity with User-Friendly Features" 4/5 What do you like best about Freshdesk? I use Freshdesk to manage ticketing and inventories like laptops and headphones. It's very helpful for inventory management, providing all the information about every user's system, including system IP and other details. I appreciate Freshdesk's ability to connect to many other services, like Microsoft Teams, and receive notifications there. I really like its simple UI and user-friendly interface. I also enjoy getting reports on how many people solved tickets each month and the gamified workflow that encourages solving more tickets, which boosts productivity. As an IT Engineer, I find the system's gamified workflow particularly valuable as it assigns points for resolving tickets and deducts for overdue ones, making everyone eager to be in first place. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Based on our requirements, everything works fine. But for their AI, we need to pay extra, and because of that, we are not able to use it. It's better if the AI is provided in the same all the licenses. Search accuracy and speed: ticket search becomes inconsistent or slow when the database grows large. Agents waste time finding old conversations, attachments, or customer history. My team did the initial setup, and it was a little bit complex since we needed to add all the details and set up all the navigation. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? I use Freshdesk for managing ticketing and inventory, getting detailed system info for users. It integrates with other services and has a gamified workflow that boosts productivity. However, ticket search can be slow with large databases, creating inefficiencies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SK Sabina K. IT Operations Manager Mid-Market (51-1000 emp.) 5/5/2026 "Quick to Adopt, Unified Dashboard and Automation That Boost Team Collaboration" 4/5 What do you like best about Freshdesk? My favorite feature about Freshdesk is that our entire team was up and running without any actual training in a very brief period. We adore the fact that all our support channels are in one shared dashboard and that keeps everyone on the same page. The automation has helped us save a ton of time on repetitive tasks and the reporting has helped us track our performance as a team. It has sincerely allowed our collaboration to be much easier. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? The customization options are a bit limited in some cases when compared to other tools we have used, and the reporting is decent in some cases, though not as detailed as we need to undertake more detailed analysis. Delays on loading occasionally have been a slight inconvenience when dealing in high volumes of tickets. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk has assisted our team to centralize all the customer support requests in a single location which previously was scattered across various inboxes and channels. The automation has relieved us of much of the manual labor we used to go through, and has allowed us to actually solve problems, as opposed to managing them. All that it has done is to make our support process much more systematized and our customers much happier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Saiyam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saiyam S.") SS Saiyam S. Jr. Accounts Officer Small-Business (50 or fewer emp.) 7/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Freshdesk’s Clean, Easy Interface Makes Ticket Management a Breeze" 4/5 What do you like best about Freshdesk? What I like most about Freshdesk is how easy it is to use. The interface is clean, so it doesn't take much time to find what you're looking for. Managing tickets, tracking conversations, and collaborating with the team feels straightforward, which helps save time during a busy day. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Sometimes the platform feels a bit slow, especially when switching between tickets or loading customer details. Also, a few settings and features take time to find because they're buried inside multiple menus. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps keep all customer queries organised in one place instead of having conversations scattered across emails or different channels. It makes it easier to track ticket status, assign work, and ensure nothing gets missed. This saves time, improves response times, and makes it much easier to manage customer support on a day-to-day basis. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kay G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kay G.") KG Kay G. Mid-Market (51-1000 emp.) 8/6/2026 "Streamlined Support with Great Accessibility" 4.5/5 What do you like best about Freshdesk? I use Freshdesk for customer support, and I like that missed calls are lessened because we have the option to accept or decline calls. I also appreciate the easy access it provides, especially since no VPN is needed. All tickets are organized, and most importantly, everything is recorded. These features help us associate properly with our customers. The initial setup was very easy to process. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? I hope that we can automatically assign calls to ourselves instead of them being assigned to other colleagues. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? I find Freshdesk reduces our missed calls with its accept/decline options. We enjoy easy access without needing a VPN, and the way it organizes tickets is invaluable. I also appreciate that everything can be recorded, and we can associate better with our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bibi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bibi A.") BA Bibi A. Customer Support Small-Business (50 or fewer emp.) 6/7/2026 "Great Platform for Ticket Management and Team Collaboration" 5/5 What do you like best about Freshdesk? Freshdesk is easy to use and helps manage customer queries efficiently. I like how it keeps all tickets organized in one place, making it simple to track issues, collaborate with teams, and provide timely support to customers. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? "Sometimes Freshdesk can be a bit slow when loading tickets, and finding specific information across multiple tickets can take extra time. Some features also require several clicks to access, which could be streamlined for a smoother experience." Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? "Freshdesk helps us manage and track customer queries efficiently in one place. It makes it easier to assign tickets, monitor progress, maintain communication history, and ensure timely resolutions. This improves productivity, helps provide better customer support, and reduces the chances of missing customer requests." Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Deepak M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak M.") DM Deepak M. IT Manager Mid-Market (51-1000 emp.) 4/27/2026 "Efficient Ticketing with Great Features" 5/5 What do you like best about Freshdesk? I like that Freshdesk is easy to use, which makes it a great helpdesk tool for my organization. I appreciate the discounted pricing, which is beneficial for us. The custom mail SMTP feature is also a plus, as it allows for more personalized communication options. I'm impressed with the modern features and app integrations, which keep everything organized and centralized in one place. This saves time by having centralized ticketing for the entire organization. The initial setup was very easy, which made the transition smooth. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? Sometimes due to a technical glitch, outgoing gets blocked and I have to raise a support ticket, which delays operations. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? I use Freshdesk for its centralized ticketing system, which saves time for my organization. The easy-to-use interface and app integrations help streamline our operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. District Technology Technician Mid-Market (51-1000 emp.) 2/4/2026 "Streamlined Our District Helpdesk Efficiently" 5/5 What do you like best about Freshdesk? I like that Freshdesk is easy to use and there are several ways to put in and report issues by tickets. I also appreciate that teachers and staff can communicate and report problems by either logging in and filling out or emailing an address, and the system creates the tickets for them. This helps in managing time and setting priorities for issues. Review collected by and hosted on G2.com. What do you dislike about Freshdesk? They have a part that makes the closing of tickets a contest. It is easy to fool and get top spot without doing a whole lot with solving issues. Review collected by and hosted on G2.com. What problems is Freshdesk solving and how is that benefiting you? I use Freshdesk for time management, setting priorities for issues, and providing a communication channel for teachers and staff to report problems timely. It's easy to use with multiple ways to submit and manage ticket issues. Review collected by and hosted on G2.com. 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