[ Smartsupp Reviews ](https://www.g2.com/products/smartsupp/reviews) [ Smartsupp Reviews ](https://www.g2.com/products/smartsupp/reviews) # Smartsupp Pricing Overview [Editedit](https://my.g2.com/smartsupp/pricings) Free Trial ## Smartsupp Pricing Key Insights Last updated on Apr 09, 2026 * * * Smartsupp offers **4 pricing editions** , starting from **$0** to **$83**. Smartsupp pricing tiers are designed to support different usage levels and team sizes. Smartsupp also offers a **free trial**. Compare the Smartsupp pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Smartsupp** for **custom pricing**. * * * FREE — $0 / 1 operator Per Month SOLO — $17 / 1 operator Per Month PLUS — $25 / 3 operators Per Month EXPERT — $83 / 5 operators Per Month Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. FREE Free 1 operator Per Month Ideal for individuals enhancing website performance with Live Chat. - Live chat, WhatsApp, Messenger - 1 operator - 25 conversations / month - Limited 14-day history Show More SOLO Starting at $17.00 1 operator Per Month Ideal for solopreneurs handling customer communication alone, with unlimited conversations across channels, plus AI reply assists. - Live chat, WhatsApp, Messenger, Email - 1 operator - Unlimited conversations - All channels + Email (3×) - Basic automated messages - 50 AI reply assists per month Show More PLUS Starting at $25.00 3 operators Per Month Ideal for growing teams looking to streamline customer communication across channels, with automated workflows and AI reply assists. - Live chat, WhatsApp, Messenger, Email - 3 operators - Unlimited conversations - All channels + Email (10×) - Automated workflows - 250 AI reply assists per month Show More EXPERT Starting at $83.00 5 operators Per Month Ideal for larger teams needing premium support, unlimited conversations across all channels, automated workflows, and 500 AI reply assists per month. - Live chat, WhatsApp, Messenger, Email - 5+ operators (upgradable) - Unlimited conversations - All channels + Email (50×) - Automated workflows - Premium support - 500 AI reply assists per month Show More Smartsupp offers a Free forever plan for individuals enhancing their website with Live Chat. The Solo plan is ideal for solopreneurs handling customer communication alone across all channels with AI reply assists. The Plus plan is our most popular option, suited for growing teams looking to streamline communication with automated workflows and 250 AI reply assists per month. The Expert plan is designed for larger teams that need premium support, advanced automation, and 500 AI reply assists per month. All paid plans come with a 14-day free trial. Pricing information for Smartsupp is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Smartsupp must be conducted with the seller. Pricing information was last updated on March 04, 2026 Show More ## Smartsupp Pricing FAQs Generated using AI ### Is Smartsupp free, or does it offer a free trial? Yes. According to G2 data, Smartsupp offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. ### How much does Smartsupp cost in 2026? According to G2 data, Smartsupp pricing in 2026 starts at $17.00 and can reach $83.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Smartsupp's official pricing page for the most current details. ### Who is Smartsupp pricing best suited for? According to G2 reviewers, Smartsupp's pricing is best suited for small businesses and solopreneurs running e-commerce or service websites who need multichannel customer communication without enterprise-level complexity. The Solo plan fits individual operators handling all customer interactions alone, while the Plus plan suits small growing teams across retail, wholesale, consumer goods, and health and wellness industries, all well-represented in G2 reviews. The Expert tier appeals to larger small businesses or mid-market teams needing premium support and higher AI usage. G2 reviews of Smartsupp consistently highlight that businesses in e-commerce, construction, food production, and professional services extract the strongest return, particularly when using chatbot automation to handle repetitive inquiries and capture leads outside business hours. ### What are the key differences between the free and paid versions of Smartsupp? Smartsupp's free tier is limited to one operator, 25 conversations per month, and 14 days of chat history, covering only live chat, WhatsApp, and Messenger. G2 reviewers note these caps make the free version suitable only for very light, individual use. Smartsupp's paid plans starting at $17/month unlock unlimited conversations, email channel support, automated messages, and AI reply assists. The Plus tier at $25/month adds automated workflows and supports three operators, while the Expert tier at $83/month expands to five or more operators, premium support, and 500 AI reply assists. G2 users frequently cite the conversation limit and lack of automation as the primary reasons they upgrade from free. ### Is Smartsupp considered good value for its pricing? G2 reviewers overwhelmingly rate Smartsupp highly, with most giving 4.5 to 5 stars, yet pricing complaints are among the most frequently cited cons across the review set. This pattern signals a premium tool that delivers genuine value but stretches budgets for smaller operations. G2 users consistently praise the combination of live chat, chatbot automation, visitor tracking, and multichannel support as strong justification for the cost. Several reviewers explicitly note Smartsupp's pricing compares favorably to competitors like Qualified. However, G2 reviews of Smartsupp repeatedly flag that advanced AI features, additional operators, and higher conversation limits require costlier tiers, making Smartsupp's pricing a better fit for businesses already generating revenue than for early-stage startups. [ ![Social Intents](https://images.g2crowd.com/uploads/product/hd_favicon/a4648083364ead9bca41a5d06f3bc1f2/social-intents.svg "Social Intents") Sponsored Social Intents 4.4/5 (10) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5 (1,842) ](https://www.g2.com/products/tidio/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5 (784) ](https://www.g2.com/products/livechat/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5 (3,700) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/smartsupp/competitors/alternatives) ## Smartsupp Alternatives Pricing The following is a quick overview of editions offered by other [Live Chat Software](https://www.g2.com/categories/live-chat) | ![Tidio](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png) [Tidio](https://www.g2.com/products/tidio/reviews) ##### Free | FreePer Month | For solo entrepreneurs. Free forever. No credit card requried. - 50 Handled Conversations - Live Chat - Help Desk - Social media integrations - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached [Show More](javascript:void(0);) | | ![LiveChat](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png) [LiveChat](https://www.g2.com/products/livechat/reviews) ##### Starter | $19.00100 Visitors Per Month | Small business - Text Intelligence - Track up to 100 visitors - 1 recurring campaign - 60-day chat history - Basic widget customization - 24/7 Support - 1 user [Show More](javascript:void(0);) | | ![Fin](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png) [Fin](https://www.g2.com/products/fin/reviews) ##### Fin with your current helpdesk | $0.991 Outcome | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. - Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. - Set up in under an hour - Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more - Customizable tone and answer length - Takes action to update external systems - Transfers to agents directly in preferred Inbox [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various Smartsupp alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Smartsupp Pricing Reviews (2) ![KORVEL L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KORVEL L.") KL KORVEL L. CEO Small-Business (50 or fewer emp.) 7/1/2025 More Options - "Affordable Live Chat & Visitor Engagement Tool for Growing Businesses" 5/5 What do you like best about Smartsupp? ✅ Easy to set up and use: Smartsupp integrates seamlessly with most e-commerce platforms and websites. The user interface is clean and beginner-friendly. ✅ Powerful features: Includes live chat, automated chatbots for handling common queries, visitor tracking, and even video recordings that show how users navigate your site. ✅ Affordable plans: Suitable for small to medium businesses, with a free option and reasonably priced paid tiers. ✅ Mobile app: Lets you chat with customers on the go, so you never miss an opportunity. ✅ Multilingual support: Useful for global businesses looking to serve customers in different languages. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? 🚩 Limited advanced automation: While the chatbot builder is solid, it may lack some of the sophisticated flows that higher-end platforms offer. 🚩 Customization constraints: Some users may find design and layout options for the chat widget somewhat basic. 🚩 Reports could be deeper: It is not possible to view the visit history after the visitor logs out. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? Missed sales opportunities: Many visitors leave a website without buying because they have unanswered questions. Slow customer support: Email or phone support is often too slow for quick, simple questions. Low customer engagement: It’s hard to start conversations and build trust with anonymous visitors. Lack of insight into customer behavior: Without knowing how visitors browse, it’s difficult to optimize the site experience. Repetitive inquiries: Teams waste time answering the same common questions over and over. Higher conversions & sales: Live chat and instant answers help move visitors from browsing to buying. Faster support, happier customers: Real-time help means fewer abandoned carts and more satisfied shoppers. Proactive engagement: You can start conversations automatically based on visitor behavior (like time on page or cart value). Better understanding of customers: With visitor recordings, you see exactly how people interact with your site, so you can fix problems and improve UX. Efficiency with chatbots: Chatbots handle FAQs and qualify leads, freeing up your team for more complex issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") GA Verified User in Airlines/Aviation Small-Business (50 or fewer emp.) 10/27/2025 More Options - Business partner of the seller or seller's competitor, not included in G2 scores. Guest users or non-business users of the software, not included in G2 scores. "Excellent Responsiveness, But Pricey" 2.5/5 What do you like best about Smartsupp? The responsiveness and how comfortable it feels Review collected by and hosted on G2.com. What do you dislike about Smartsupp? The price and no discounts, thank you very much Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? The problem with chatting with users Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Smartsupp Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5 (202) [ Compare Now ](https://www.g2.com/compare/smartsupp-vs-tawk-to) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") Tidio 4.6/5 (1,907) [ Compare Now ](https://www.g2.com/compare/smartsupp-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5 (808) [ Compare Now ](https://www.g2.com/compare/livechat-vs-smartsupp) ##### Categories on G2 [ AI Sales Assistant ](https://www.g2.com/categories/ai-sales-assistant)[ Live Chat ](https://www.g2.com/categories/live-chat)[ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing) [ Chatbots ](https://www.g2.com/categories/chatbots)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation) Show More ##### Explore More [ Best AP automation software for small business ](https://www.g2.com/discussions/best-ap-automation-software-for-small-business)[ What's the best board management service for remote teams ](https://www.g2.com/discussions/what-s-the-best-board-management-service-for-remote-teams)[ What platform supports multi-vendor device management? ](https://www.g2.com/discussions/what-platform-supports-multi-vendor-device-management) [ Which is the best accounts payable automation software for enterprises? ](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[ Best auto dialer software for small business ](https://www.g2.com/discussions/best-auto-dialer-software-for-small-business)[ Pros and Cons Details ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons) Show More [ Best AP automation software for small business ](https://www.g2.com/discussions/best-ap-automation-software-for-small-business)[ What's the best board management service for remote teams ](https://www.g2.com/discussions/what-s-the-best-board-management-service-for-remote-teams)[ What platform supports multi-vendor device management? ](https://www.g2.com/discussions/what-platform-supports-multi-vendor-device-management) [ Which is the best accounts payable automation software for enterprises? ](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[ Best auto dialer software for small business ](https://www.g2.com/discussions/best-auto-dialer-software-for-small-business)[ Pros and Cons Details ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons)