Fin Pricing Overview

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Fin Pricing Key Insights

Last updated on Apr 09, 2026

Fin offers 4 pricing editions, starting from $0.99 to $99 . Fin pricing tiers are designed to support different usage levels and team sizes. Fin also offers a free trial. Compare the Fin pricing table below to figure out the best fit for your needs. Some plans may require you to contact Intercom, Inc. for custom pricing.

Fin with your current helpdesk — $0.99 / 1 Outcome

Fin with Intercom’s Helpdesk — $29 / 1 Seat Per Month

Copilot add-on — $35 / Per Month

Pro — $99 / 1000 Conversations Analysis Per Month

Rated 4.5 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Fin with your current helpdesk

$0.99

1 Outcome

Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Fin with Intercom’s Helpdesk

Starting at $29.00

1 Seat Per Month

Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite.

Copilot add-on

$35.00

Per Month

Increase agent efficiency with a personal AI assistant in the inbox.

Pro

$99.00

1000 Conversations Analysis Per Month

AI features for complete visibility and quality control across every conversation.

Get the #1 AI agent with a 90-day money-back guarantee.

Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. Here's how it works:

- Use Fin in at least 250 conversations within your first 90 days after trial.
- If you're not satisfied, you can request a refund.
- Refund requests must be submitted within 90 days of starting your subscription.
- See full refund terms

Pricing information for Fin is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Fin must be conducted with the seller.

Pricing information was last updated on March 30, 2026

Fin Pricing FAQs

Generated using AI

According to G2 reviews of Fin by Intercom, the pricing structure is best suited for mid-market and enterprise teams handling high volumes of repetitive support queries. G2 reviewers from computer software, information technology, and SaaS industries report the strongest satisfaction, frequently citing 50-80% ticket deflection rates that justify the per-resolution cost. Small business reviewers appreciate the ease of setup and 24/7 coverage but more often flag cost as a concern, especially for lower-volume use cases. The Copilot and Pro add-ons appeal to teams needing deeper AI analytics and agent efficiency tools. Fin by Intercom's pricing is least suited for very small teams or businesses in cost-sensitive markets with limited support volume.

Fin by Intercom does not offer a permanent free tier, but G2's pricing data for Fin by Intercom shows a 90-day risk-free trial at $0.99 per resolved conversation, with a full refund available if unsatisfied. The entry-level option integrates with existing helpdesks like Zendesk and Salesforce. Fin by Intercom's higher tiers, starting at $29/month, add Intercom's native helpdesk, ticketing, workflow automations, and a public Help Center. Advanced add-ons include a Copilot at $35/month for agent AI assistance and a Pro tier at $99/month unlocking AI Topics, CX Scoring, Monitors, and Custom AI Scorecards. G2 reviewers note these analytics features being paywalled is a common frustration.

G2 reviewers of Fin by Intercom are largely positive about the value delivered, particularly around ticket deflection rates of 50-80% and 24/7 availability, but pricing concerns are among the most frequently cited drawbacks. Many G2 users highlight that the $0.99 per-resolution model becomes unpredictable and expensive at scale, with one reviewer noting costs can "add up rapidly." High-rating reviewers in mid-market and enterprise segments tend to justify the cost by comparing it to avoided headcount. However, small business reviewers frequently flag affordability as a barrier. Overall, G2 reviews of Fin by Intercom suggest it delivers strong value for teams with high support volumes but may strain budgets for lower-volume or cost-sensitive operations.

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Fin Pricing Reviews

(2)

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/24/2025

"Effective for complexuse"

5/5

What do you like best about Fin?

Ability to train, provide clear guidence. Review collected by and hosted on G2.com.

What do you dislike about Fin?

Unable to export snippets for editing/import snippets after editing Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

9/4/2025

"Not happy with the experience"

1/5

What do you like best about Fin?

Very convenient that it is already built-in tool Review collected by and hosted on G2.com.

What do you dislike about Fin?

However, the performance is very poor. The price for such a performance is crazy high Review collected by and hosted on G2.com.

Response from Kateryna Kharytonova of Fin

edit

Andrew here, I’m a manager at Intercom supporting our customers using Fin - I’d be curious to know what performance issues you’re seeing with Fin, our customers see strong resolution rates using it and are able to automate much of their inbound support volume. Feel free to email me directly at andrew.randazzo@intercom.io with more information so I can take a closer look at your setup.