Fin by Intercom Pricing Overview

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Free Trial

Fin with your current helpdesk

$0.99

1 Resolution

Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.

Fin with Intercom’s Helpdesk

Starting at $29.00

1 Seat Per Month

Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite.

Copilot add-on

$35.00

1 User Per Month

Increase agent efficiency with a personal AI assistant in the inbox.

Proactive Support Plus add-on

Starting at $99.00

Per Month

Onboard, educate and notify your customers with in-context automated messages to cut support volumes and keep customers happy

The Early Stage program

$65.00

6 Seats Per Month

Startups receive a 93% discount on the Intercom Customer Service Suite, including Fin free for a full year with 300 monthly resolutions. That's equivalent to having a full-time human support agent at no cost.

Get the #1 AI agent with a 90-day money-back guarantee.

Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked. Here's how it works:

- Use Fin in at least 250 conversations within your first 90 days after trial.
- If you're not satisfied, you can request a refund.
- Refund requests must be submitted within 90 days of starting your subscription.
- See full refund terms

Fin by Intercom has 5 pricing editions, from $0.99 to $99. A free trial of Fin by Intercom is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Fin by Intercom is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Fin by Intercom must be conducted with the seller.

Pricing information was last updated on May 30, 2025

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Fin by Intercom Pricing Reviews

(2)

Donavan D.

Training Manager

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

7/21/2025

"Coomunication On The Go"

5/5

What do you like best about Fin by Intercom?

That you can use it on multiple devices at the sametime. The easist platform to use to cummunicate with both your clients and customers. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

Intercom is the best CRM livechat platform i cant think of anything negative then just the pricing is abit steep. Review collected by and hosted on G2.com.

What problems is Fin by Intercom solving and how is that benefiting you?

Intercom solves problems of struggling with seemless communication with clients and customers. even if you have let your laptop in the office you can still log in from your personal phone and respond to any urgent queries. you can set notifications and set yourself away and online easily. you can easily build bots and automations when onboarding new clients. Review collected by and hosted on G2.com.

Yuval Y.

Executive

Small-Business (50 or fewer emp.)

5/25/2025

"Customers for 3 years - Poor experience"

0.5/5

What do you like best about Fin by Intercom?

Easy to integrate and sounds promising on paper. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

We've been customers of Intercom for almost 4 years now, and I couldn't regret more the decision to join Intercom.

Customer support is extremely poor - it often takes hours or even days to get a response, and you’re constantly passed between agents who lose track of the issue, forcing you to repeat yourself multiple times.

For example, they once blocked our ability to send emails without any warning, and only reinstated it several days later. In another case, one of our developers waited weeks for technical assistance.

Pricing is very high compared to alternatives, especially as you grow. Nearly every feature is an upsell, so our bill keeps increasing unexpectedly.

While the core product is decent, it’s far from perfect and doesn’t justify the high cost. They lack some integration like native Telegram integration (again, every channel is an upsell, ugh). Fin, in particular, is overhyped - most of its replies aren’t helpful. Review collected by and hosted on G2.com.

Response from Kateryna Kharytonova of Fin by Intercom

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Hi Yuval,

Bobby here, I lead the customer support team. I want to try and help turn this around.

Our first response times are 1-4 hours Mon-Fri, based on urgency.

I read your open conversation regarding blocked email sending. Can your team add the double opt-in step? This is the second time you've breached the email sending guidelines so we need them fixed before we can turn it back on. These are industry standard, and the same as our competitors.

Our channel pricing is based on usage, and designed to be as close to "cost" as possible. We want customers to have whatever customer support channels they need for their business. Happy to chat through this in detail.

Feel free to email me at robert.stapleton@intercom.io if you want to talk. I appreciate you using us after all these years and hope we can make this work. Thank you.