User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
- Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
- Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
