After trying out multiple tools that would help us consolidate our Facebook Messenger channels, email addresses, and even internal comments in one, we're glad to have found Missive. It's the one inbox tool you'll ever need: great features, excellent customer support, and competitive pricing.
Migrating from the platform we initially were using was easy because of how intuitive using the tool is. You are given freedom to decide how to make use of the "teams" system they have, which means you can easily tailor the system to fit your needs.
Without having to jump from one tool to the next, we are able to respond to customer messages, emails, leave notes for other members of the team, and even assign tasks to each other. There are canned responses that helps our employees easily send frequently-used messages, and the robust rules feature allows us to automate our workflow.
To top it all off, customer support is fantastic. Whenever we need assistance, they are an email away and get back to us the soonest possible time. Not only are their replies speedy, they also always go the extra mile to ensure that we receive the help that we need. Review collected by and hosted on G2.com.
The only difficulty we have with Missive is the need to set up from scratch some parts of the tool whenever a new employee joins the team. We would need to access their account, fix the sidebar and adjust some preferences to ensure consistency for all members of the team. It doesn't take long to do it, but having an option to allow admins to select settings applied across the board would be great. Other than that, there's nothing we dislike! Review collected by and hosted on G2.com.
