Missive Pricing Overview

The shared inboxes and task assignment process work seamlessly, making it easy to manage internal communication without needing to leave email. By consolidating and reviewing both emails and web forms on a single screen, our workflow has become much more efficient. The rules and automation features, along with SLA tags and a robust search function, are particularly effective. Both the desktop and mobile apps are quick to respond, and the available shortcuts significantly enhance productivity. Review collected by and hosted on G2.com.

At times, we encounter delays with indexing and search, and certain reporting or statistics screens feel somewhat limited. I believe the permission matrix could benefit from greater detail. While the template and response management features are strong, larger teams might find themselves needing additional options for versioning and approval workflows. Review collected by and hosted on G2.com.

I found Missive to be better and more cost-effective than its competitor, Front. Setting up Missive was very easy and intuitive, especially connecting Gmail and Outlook accounts, and configuring signatures and template email responses. It facilitates team collaboration on emails related to different cases, which would otherwise require a separate ticket or help desk platform. I particularly appreciate the features for merging different emails and the templated emails, which aid in collaboration and organization. Review collected by and hosted on G2.com.

I find the pricing aspect of Missive to be an area I would like to change. Although I appreciate its capabilities, the price point is something I believe could be improved for better value. Review collected by and hosted on G2.com.