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Best Live Chat Software with Co-Browsing Capabilities

Benefits of Live Chat Software with Co-Browsing capabilities include: Allows agents to join a customer's browser session and navigate through the website with them.
Below are the top-rated Live Chat Software with Co-Browsing capabilities, as verified by G2’s Research team. Real users have identified Co-Browsing as an important function of Live Chat Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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13 Listings in Live Chat Available
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Qualified

(1,458)4.9 out of 5
Entry Level Price:Contact Us
5th Easiest To Use in Live Chat software
View top Consulting Services for Qualified
OverviewPros and Cons
Product Description

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users: Marketing Operations Manager, Sales Development Representative · Industries: Computer Software, Information Technology and Services · Market Segment: 68% Mid-Market, 20% Enterprise
User Sentiment

Reviewers appreciate the excellent level of customer success offered by the Qualified team, the AI chatbot functionality, and the ability to streamline processes with automatic appointment setting. Reviewers experienced issues with incorrect account tagging, a need for interface improvement, and difficulties in refining the list of industries offered.

Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Features, Ease of Use, Customer Service
ConsLearning Curve, Missing Features, Steep Learning Curve, Limited Customization, Complexity
User SatisfactionSeller Details
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.5
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2018
HQ Location
San Francisco, CA
Company Website
https://www.qualified.com
Twitter
@tryqualified
LinkedIn® Page
https://www.linkedin.com/company/35580403/

Tidio

(1,904)4.6 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users: Owner, CEO · Industries: Retail, Marketing and Advertising · Market Segment: 90% Small-Business, 8% Mid-Market
User Sentiment

Reviewers appreciate Tidio's easy setup, user-friendly interface, automation features, and its ability to integrate with various platforms, which significantly improves response time and customer engagement. Reviewers mentioned issues with Tidio's pricing structure, limitations in customization and language support, occasional glitches in the chat widget, and the need for improvement in AI chatbot responses and data sourcing.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Chatbots, Easy Setup, Features
ConsExpensive, Missing Features, Cost, Limited Customization, Limited Features
User SatisfactionSeller Details
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2013
HQ Location
San Francisco, California
Company Website
https://www.tidio.com/
Twitter
@tidiocx
LinkedIn® Page
https://www.linkedin.com/company/3343461/
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Crisp

(191)4.5 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

Users: CEO, Founder · Industries: Computer Software, Information Technology and Services · Market Segment: 85% Small-Business, 12% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Features, Ease of Use, Intuitive
ConsMissing Features, Limited Features, Poor Customer Support, Expensive, Lack of Features
User SatisfactionSeller Details
Crisp features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2015
HQ Location
Nantes, FR
Company Website
https://crisp.chat/
LinkedIn® Page
https://www.linkedin.com/company/crisp-im/

FreshChat

(494)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for FreshChat
OverviewPros and Cons
Product Description

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users: Founder · Industries: Computer Software, Information Technology and Services · Market Segment: 59% Small-Business, 36% Mid-Market
User Sentiment

Reviewers like the AI chatbot feature in Freshchat, its intuitive interface, real-time chat visibility, and the integration with other Freshworks products, which keeps customer information and past interactions easy to access in one place. Users reported that the analytics feature feels limited and complicated, notifications can sometimes be delayed, particularly when chat volume is high, and some advanced capabilities feel somewhat limited unless you're on a higher-tier plan.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Features, Automation, Integrations
ConsAI Limitations, Chatbot Issues, Chat Issues, Learning Curve, Limited AI Capabilities
User SatisfactionSeller Details
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www.freshworks.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www.linkedin.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090

Richpanel

(94)4.7 out of 5
Entry Level Price:Starting at $29.00
OverviewPros and Cons
Product Description

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users: Customer Service Manager · Industries: Retail, Health, Wellness and Fitness · Market Segment: 82% Small-Business, 17% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Quick Response, Automation Efficiency
ConsIntegration Issues, Chat Limitations, Lack of Features, Not User-Friendly, Setup Difficulties
User SatisfactionSeller Details
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2019
HQ Location
San Jose, California
Company Website
https://richpanel.com/
Twitter
@Richpanel
LinkedIn® Page
https://www.linkedin.com/company/13686962/

HappyFox Chat

(103)4.4 out of 5
Entry Level Price:$29.00
OverviewUser Satisfaction
Product Description

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to

Industries: Internet, Marketing and Advertising · Market Segment: 72% Small-Business, 26% Mid-Market
User SatisfactionSeller Details
HappyFox Chat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
7.9
Customization
Average: 8.5
0.0
No information available
Seller Details
Year Founded
2011
HQ Location
Irvine, California
Company Website
https://www.happyfox.com/
Twitter
@HappyFoxApp
LinkedIn® Page
https://www.linkedin.com/company/3190470/
Phone
+1 (949) 535-2220

Lime Connect (formerly Userlike)

(453)4.4 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling compa

Users: CEO, Marketing Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 80% Small-Business, 16% Mid-Market
Pros and ConsUser Satisfaction
ProsCall Management, Case Management, Contact Management, Easy Implementation, Easy Integrations
ConsExpensive, UX Improvement
User SatisfactionSeller Details
Lime Connect (formerly Userlike) features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2011
HQ Location
Cologne, Germany
Company Website
https://www.userlike.com/
Twitter
@userlike
LinkedIn® Page
https://www.linkedin.com/company/2855046/

LivePerson

(207)4.3 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Industries: Internet, Retail · Market Segment: 43% Mid-Market, 33% Enterprise
User Sentiment

Users like the tool's ability to handle large volumes of routine inquiries quickly, its robust AI-powered chat and messaging capabilities, and its seamless integration with multiple platforms, which enhances customer experience and operational efficiency. Reviewers experienced difficulties with the initial setup and configuration, especially for complex chat flows and campaigns, and some found the costs high relative to perceived value, particularly for smaller operations.

Pros and ConsUser Satisfaction
ProsFeatures, Ease of Use, Helpful, Artificial Intelligence, Efficiency
ConsLearning Curve, Complexity, Steep Learning Curve, Expensive, Missing Features
User SatisfactionSeller Details
LivePerson features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
7.6
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Year Founded
1995
HQ Location
New York, NY
Company Website
https://www.liveperson.com/
Twitter
@LivePerson
LinkedIn® Page
https://www.linkedin.com/company/164748/
Ownership
NASDAQ: LPSN

ChatBeacon AI

(59)4.6 out of 5
Free trial available
OverviewUser Satisfaction
Product Description

Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatb

Industries: Consumer Services · Market Segment: 69% Mid-Market, 53% Small-Business
User SatisfactionSeller Details
ChatBeacon AI features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
9.1
Customization
Average: 8.5
0.0
No information available
Seller Details
Year Founded
1993
HQ Location
Tulsa, US
Company Website
https://chatbeacon.io
Twitter
@chatbeaconio
LinkedIn® Page
https://www.linkedin.com/company/chatbeaconio/

Acquire

(43)4.2 out of 5
Entry Level Price:Contact Us
OverviewUser Satisfaction
Product Description

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Industries: Computer Software · Market Segment: 56% Small-Business, 40% Mid-Market
User SatisfactionSeller Details
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2017
HQ Location
San Francisco, California
Company Website
https://acquire.io/
LinkedIn® Page
https://www.linkedin.com/company/acquire-io/

eGain Chat

(10)4.0 out of 5
OverviewUser Satisfaction
Product Description

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries,

Market Segment: 110% Enterprise, 40% Mid-Market
User SatisfactionSeller Details
eGain Chat features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1997
HQ Location
Sunnyvale, CA
Company Website
https://www.egain.com
Twitter
@eGain
LinkedIn® Page
https://www.linkedin.com/company/8084/
Ownership
NasdaqCM:EGAN
Phone
+1 408-636-4500

ProProfs Chat

(35)4.5 out of 5
Entry Level Price:$39/month 3
OverviewUser Satisfaction
Product Description

ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise l

Industries: Information Technology and Services, Marketing and Advertising · Market Segment: 51% Small-Business, 31% Mid-Market
User SatisfactionSeller Details
ProProfs Chat features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
9.6
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2009
HQ Location
Los Angeles, CA
Company Website
https://www.proprofs.com/
Twitter
@ProProfs
LinkedIn® Page
https://www.linkedin.com/company/9492925/

CINNOX

(34)4.3 out of 5
Entry Level Price:$15.00
OverviewPros and Cons
Product Description

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl

Industries: Financial Services · Market Segment: 50% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Communication, Easy Management, Easy Setup
ConsMissing Functionality, Limited AI Capabilities, Admin Control Issues, Call Issues, Chatbot Issues
User SatisfactionSeller Details
CINNOX features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.6
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2007
HQ Location
Hong Kong
Company Website
https://www.m800.com/
LinkedIn® Page
https://www.linkedin.com/company/m800/about
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