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Avaya IP Office

4.1
(28)

Avaya IP Office is a VoIP solution.

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Avaya IP Office Reviews

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Showing 28 Avaya IP Office reviews
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Avaya IP Office review by Ted S.
Ted S.
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"I cannot be efficient without great communication tools"

What do you like best?

This software is so very versatile. There are so many great features but some do standout above the rest. Live call recording, Name to number records and the auto attendant.

What do you dislike?

There are not too many features to be displeased with. Avaya has so many strong features, but the lack of being able to adjust some call settings for the personal user need to addressed.

Recommendations to others considering the product

This communication tool will tip the advantage of reaching service goals to your favor. Switch if you dont have Avaya.

What business problems are you solving with the product? What benefits have you realized?

This allows staff and teams to stay connected and be efficient with this great communication tool. There are zero to no missed call or conversations. This solves issues with timely and quicker service the greatest.

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Avaya IP Office review by User in Aviation & Aerospace
User in Aviation & Aerospace
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"Avaya IP Office - Enabling a mobile workforce"

What do you like best?

This sends voicemails to your email. This feature is very useful for offices that want to enable employees to be mobile. With government users, this feature is essential to the tele-working workforce.

What do you dislike?

The Headset is difficult to enable. User in my office usually have to enlist the help of the IT office. Users should be able to plug and play for headsets.

Recommendations to others considering the product

If your company has the resources to procure Avaya IP Office, I would highly recommend this software. This enables a mobile workforce without requiring users to go through in-depth training for use.

What business problems are you solving with the product? What benefits have you realized?

The challenge of enabling a mobile workforce are much easier using Avaya IP Office. Communications are much better with a system that enables you to receive calls and manage voicemail without having to be physically near your desk phone. The benefit of having voicemail forwarded to your email allows you to listen to your voicemail directly on your computer.

What VoIP solution do you use?

Thanks for letting us know!
Avaya IP Office review by Jacqueline k.
Jacqueline k.
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"Sometimes it likes you, sometimes it doesnt"

What do you like best?

I like how easy it is to login to the system.

What do you dislike?

Our program is constantly resetting itself. If you don't use it within 20 minutes it times out and resets.

Recommendations to others considering the product

Be prepared for it to freeze alot. I've been working with this program for nearly 5 years and all it does is reset itself over and over between freezes.

What business problems are you solving with the product? What benefits have you realized?

It's a great way to help direct our external calls. Very easy to use

Avaya IP Office review by Juan V.
Juan V.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Avaya IP Office"

What do you like best?

With the IP Office you can setup a phones system from scratch in just about a few minutes.

What do you dislike?

Major system changes requires a reboot, it has been getting less with every update but still every now and then you will need to reboot.

What business problems are you solving with the product? What benefits have you realized?

We where able to collaborate with other companies in different regions using the unified communication tools IP Office has to offer.

Avaya IP Office review by BRADY M.
BRADY M.
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"Great dialer"

What do you like best?

Avaya is a great system that was used in my most recent work experience as a senior collections specialist at Target. It was the system that was used to make phone calls and take phone calls from guests. It was efficient.

What do you dislike?

There were a few times where inbound or outbound calls were dropped. I’m not sure if Avaya was the issue or phone lines or a combination of both

What business problems are you solving with the product? What benefits have you realized?

This is the system we use to contact delinquent guests and make revenue

Avaya IP Office review by Sean M.
Sean M.
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"Good for remote work"

What do you like best?

I like that it enables me to work from home when I need to.

What do you dislike?

It can be hard to navigate settings and troubleshoot issues.

What business problems are you solving with the product? What benefits have you realized?

When we are unable to get to the office for a variety of reasons, Avaya allows us to still accomplish work and be there for our customers.

Avaya IP Office review by User
User
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content

"Ok system"

What do you like best?

The fact that you can use the intercom to try to reach people is great. The side phone screen is a great feature for quick dial.

What do you dislike?

It is truly an outdated system with glitches. The time does not keep up properly and it is easily having issues that we can't seem to fix.

What business problems are you solving with the product? What benefits have you realized?

Mainly just being able to have customers call in and directing them to their desired party or voicemail.

Avaya IP Office review by Ashley Z.
Ashley Z.
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"Avaya IP Office very easy to use!"

What do you like best?

Ease of use. All the employees I work with love the product & its ease of use! I love how it requires little set up and little prior knowledge! Not many programs are this easy to use!

What do you dislike?

I wish I was able to customize colors & features and things of that nature

Recommendations to others considering the product

Would definitively recommend!!! Very easy to use with minimal efforts!!

What business problems are you solving with the product? What benefits have you realized?

Communications are more streamlined.

Avaya IP Office review by KRISTAL T.
KRISTAL T.
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"Great phone system "

What do you like best?

Being able to work mobile being hands free from landline phones. This system allows our company to have at home agents.

What do you dislike?

Sometimes the system would close out by itself on occasions.

What business problems are you solving with the product? What benefits have you realized?

Being able to work from home. This helps when their is increment weather.

Avaya IP Office review by Mohamed Lamine S.
Mohamed Lamine S.
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"Good Software"

What do you like best?

It allows me to assign calls to my agents (im working in a call center), we have french, english, spanish and several other languages. In order to avoir French calls to be taken by a spanish agent i use this software as well as Avaya Phones. Its a good gift for my business.

What do you dislike?

Sometimes the phones restart themselves due to lost of connectivity.

What business problems are you solving with the product? What benefits have you realized?

Getting call directly from Europe to here Philippines.

Avaya IP Office review by Maricris R.
Maricris R.
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content

"Great system for E-commerce Use"

What do you like best?

I like that the system is straight forward and very easy to use.

What do you dislike?

Not much to dislike about it the Avaya IP.

Recommendations to others considering the product

Yes, I highly recommend this system.

What business problems are you solving with the product? What benefits have you realized?

The system allows communication with customers over IP and it's benefits is that companies saves money by not having to have a phone line for there employees with landline phone providers.

Avaya IP Office review by Rebekah W.
Rebekah W.
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"Good product does have it's problems "

What do you like best?

I like that it tracks everything. When it doesn't have error messages I can login no problem. It is small and I like that you can close out of it and have it running in the background.

What do you dislike?

It has a lot of system issues. I have to call IT about once a week to have them help me. It does not sunc well with other programs.

What business problems are you solving with the product? What benefits have you realized?

Tracking

Avaya IP Office review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
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content

"High Volume call streaming"

What do you like best?

Easy to use software that allows you to use quick dialing as well as call function without manually dialing numbers. Also streamlines and keeps extensions separated as well as the ability to utilize them for business needs

What do you dislike?

Sometimes depending on the screen resolution it can be difficult to click to dial numbers on the screen. Sometimes it can cause a lag while in an inbound queue after hanging up on previous call could be 4-5mins before system realizes line is clear

What business problems are you solving with the product? What benefits have you realized?

Maximum call efficiency as well as utilizing high volume efficiency

Avaya IP Office review by User
User
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Verified Current User
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content

"Log ins/outs made easy"

What do you like best?

I like the ease it is to get crucial info to help monitor stats and ensure proper timekeeping

What do you dislike?

At times it can be difficult to get some server names and numbers

What business problems are you solving with the product? What benefits have you realized?

Log in and maintain of phone systems to ensure reps are accurately taking calls and are able to utilize the phone systems.

Avaya IP Office review by User
User
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content

"Nothing it can’t do"

What do you like best?

Power users will love the broad features

What do you dislike?

User interface is confusing for first time users — it’s not always obvious where to go or what to click when you need to make an unusual type of transfer.

Recommendations to others considering the product

Best when used with high volume of people

What business problems are you solving with the product? What benefits have you realized?

I use this program in a call center environment. I’ve found the broad range of functions make it a good candidate for this purpose, but there might be a less confusing options for non-power users.

Avaya IP Office review by User
User
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content

"good IP office, everything as expected"

What do you like best?

ease of use among multiple offices in different countries and cities

What do you dislike?

sound quality might be below par. my phone doesn't have "mute" button neither option to connect headset.

Recommendations to others considering the product

Base model is very basic, it doesn't have many options including "mute" or transferring calls.

Conference room systems are pretty good and quality is much better and suitable for a larger forum conversation.

What business problems are you solving with the product? What benefits have you realized?

connecting multiple offices, conference bridges

Avaya IP Office review by Brian L.
Brian L.
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content

"Complete digital PBX solution"

What do you like best?

Complete very stable reliable reliable system - once it’s set up and running.

What do you dislike?

Complicated to administer. Difficult to troubleshoot. Expensive service/support options.

What business problems are you solving with the product? What benefits have you realized?

Complete office telephony solution/PRI phone service.

Avaya IP Office review by User in Insurance
User in Insurance
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content

"Awesome product "

What do you like best?

My company first introduced us to avaya in Nov 2017 after switching is from a previous client. In the past, i have had difficulty learning avaya products but this one is different. It seems so easy to use and it was a piece of cake and so easy to learn

What do you dislike?

Nothing. So far from what I know of the product it’s easy to use.

What business problems are you solving with the product? What benefits have you realized?

Working from home connectivity

Avaya IP Office review by User
User
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content

"Efficiency at it's best"

What do you like best?

The program was always reliable and never crashed. It started up very quickly.

What do you dislike?

When the program went down it made Firefox not work as well.

Recommendations to others considering the product

It's one of the best software I've used and very user friendly.i would recommend investing in it

What business problems are you solving with the product? What benefits have you realized?

It made clocking into work easier and kept good track of my time

Avaya IP Office review by User in Marketing and Advertising
User in Marketing and Advertising
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"Good, easy to use"

What do you like best?

Avaya was easy to use and I had little complications with it.

What do you dislike?

There is not much I disliked, I think the worse thing that happened was it froze up one time.

What business problems are you solving with the product? What benefits have you realized?

Avaya is how we connected with all clients. I have found that it is a good way that provides information to us easily, and the ease of use is great.

Avaya IP Office review by Administrator
Administrator
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"Avaya IP Office"

What do you like best?

Avaya IP Office is an administration program used to administer your users IP phones. It is easy to administer and easy to use.

What do you dislike?

Avaya IP Office doesn't let you run reports. which would be very handy to use if you needed to find out who is assigned license.

What business problems are you solving with the product? What benefits have you realized?

Administrating our users IP phones.

Avaya IP Office review by User
User
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content

"avaya"

What do you like best?

able to use caller ID and able to watch queue status

What do you dislike?

sometimes when you have to transfer calls the screen gets frozen

Recommendations to others considering the product

rename your queue lines and give yourself a few minutes before your shift to log in incase your have any issues

What business problems are you solving with the product? What benefits have you realized?

best resource for employees to work from home

Avaya IP Office review by User in Insurance
User in Insurance
Validated Reviewer
Review Source
content

"On my phone application "

What do you like best?

it was very easy to setup I use as a way to have my phone off my desk

What do you dislike?

It did not work I dont get calls when in the application

What business problems are you solving with the product? What benefits have you realized?

Ot solves the need to have a work phone it turns your phone into a work phone

Avaya IP Office review by User in Telecommunications
User in Telecommunications
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content

"Very good software. "

What do you like best?

It's a very good software. Very reliable and much easier to use than previous softwares. Very minimal issues.

What do you dislike?

Does occasionally drop and requires a reboot. That's about it.

What business problems are you solving with the product? What benefits have you realized?

Effective call hanging.

Avaya IP Office review by User
User
Validated Reviewer
Review Source
content

"great user experience"

What do you like best?

the way it interacts and help communications improve

What do you dislike?

that sometimes depending on internet connectivity it get stuck

Recommendations to others considering the product

its a simple communications tool

What business problems are you solving with the product? What benefits have you realized?

office communications and lower phone bill

Avaya IP Office review by User
User
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content

"Avaya One-X"

What do you like best?

Integrates well with AVAYA phone and CRM software

What do you dislike?

dated design and interface. Not easily set up by layman.

What business problems are you solving with the product? What benefits have you realized?

Efficiency and security of inbound calls

Avaya IP Office review by User
User
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Review Source
content

"Great for large office use"

What do you like best?

Ease of use and great for conference calls.

What do you dislike?

Sometimes the system would go down periodically.

Recommendations to others considering the product

Good product.

What business problems are you solving with the product? What benefits have you realized?

Conference calls, cold calling, international calls.

Avaya IP Office review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source
content

"Avaya review"

What do you like best?

Linked in calls to most systems. Easy to use system

What do you dislike?

Drop outs and freezing up. Lags most time

What business problems are you solving with the product? What benefits have you realized?

Technical support rep

Kate from G2

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