This is embarrassing but I was literally sitting at my desk when an important client call came through, except it rang on my desk phone while my laptop app sat silent and my cell was in the other room, and by the time I noticed it had already gone to voicemail. Set up simultaneous ring across desk phone, the desktop app, and my mobile after that, so now literally every device rings at once, no more one specific device happening to be the one that catches it. Small thing but genuinely fixed an actual problem I was having weekly, not hypothetically. Review collected by and hosted on G2.com.

Getting simultaneous ring configured correctly the first time was fiddlier than I expected, I had the desktop app and mobile ringing fine but forgot to adjust the desk handset's ring delay, so it lagged a beat behind the others for a couple weeks before I noticed and fixed the setting. Review collected by and hosted on G2.com.