# Unstable calls and connectivity issues reduce my confidence when speaking with customers

I rely on Aircall all day to talk with clients, so any hiccup in call quality has a real impact on how professional I sound. I have had moments where the audio cuts in and out, or the call suddenly drops, and I find myself repeating questions or asking the customer to call back. When this happens, I end up apologizing and explaining that “our phone system is acting up,” which is not how I want to represent my company. It is especially stressful during busy hours or when the internet is not perfect, since I am never fully sure if the next call will be smooth or not. Has anyone found patterns or ways of working that reduce these connection and call quality problems during a normal workday?

##### Post Metadata
- Posted at: 7 months ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 2


## Comments
### Comment 1

<p>Have you tried testing your network stability and prioritizing voice traffic with QoS or a wired connection to reduce glitches? A strong, stable internet can make a big difference in VoIP call quality.</p>

##### Comment Metadata
- Posted at: 6 months ago
- Author title: Jr. SEO Specialist
- Net upvotes: 1



## Related Product
[Aircall](https://www.g2.com/products/aircall/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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