Webex Calling Reviews & Product Details

I love the simplicity of the setup for Webex Calling, it was fantastic to get it up super quick and serve as the core of our customer service channel. The feature-rich offerings like Call Recordings, AI Summary, and Transcriptions not only help us get detailed transcripts easily with just two clicks but also protect us well. The ability to direct each caller to the right department and keep calls secure, recorded, and transcribed is valuable. We integrate it with Akixi, and I appreciate how straightforward it was compared to our previous solution, Microsoft Teams Voice, which was clunky and expensive. The simplicity of the admin console, helps us to support our customers with it effectively too. Review collected by and hosted on G2.com.

The only thing that seems to be missing is when you have multiple devices on the same account, it occasionally doesnt offer the handover functionality. Review collected by and hosted on G2.com.

What I like most about Webex Calling is how consistent and dependable it feels for daily calls. I don’t have to worry about call drops or poor audio, and the overall experience is smooth. It also makes handling work calls easy with useful features like transferring calls and checking voicemails without any hassle. Review collected by and hosted on G2.com.

One thing I don’t like about Webex Calling is that the interface can feel a bit confusing at times, especially when trying to find certain settings. Also, there can be slight delays or lag occasionally, which affects the call experience a bit. Review collected by and hosted on G2.com.

I like that Webex Calling delivers clear call quality and stays reliable for my day-to-day work. It’s straightforward to use and helps me communicate smoothly with my team and clients, with very few issues, disruptions, or interruptions. Review collected by and hosted on G2.com.

One thing I don’t like about Webex Calling is that when the network is unstable, calls can sometimes lag or even drop. I also find the interface a bit confusing for new users, so there’s a learning curve before it starts to feel intuitive and becomes easy to navigate and use comfortably. Review collected by and hosted on G2.com.

I like that Webex Calling allows a lot of people to join, which is perfect for my large online classes of about 150 people. I also appreciate getting summaries from our discussions, especially if I join late or miss parts of a session. The call recording feature is super useful as it lets me revisit the class if I miss the live call. I also find the live chat beneficial for real-time communication. Additionally, the initial setup was very easy, just by following the on-screen instructions. Review collected by and hosted on G2.com.

Sometimes people complain of sound issues, saying it's low. But I don't know if it's the software or hardware problem. Review collected by and hosted on G2.com.

Webex Calling simplifies my business calling by keeping it in its own dedicated space on my device. Additionally, its AI features allow me to easily track call transcripts and quickly see what a call was about. The interface and app navigation are very smooth and easy to jump into with little training, and it integrates right into our other cloud platforms. If there is ever an issue, the support is very quick. Review collected by and hosted on G2.com.

With Webex Calling, calls can sometimes drop depending on the Wi‑Fi signal strength and your location. Review collected by and hosted on G2.com.

As the IT Infrastructure Manager at a mid-sized professional services firm with 120 employees spread over three countries, the best part about Webex Calling is that it brings all our communications together seamlessly within the Cisco ecosystem.We moved from an old on-premise Cisco Unified Communications Manager (CUCM) setup to Webex Calling, and the switch went surprisingly smoothly because they work well together.The Control Hub has really changed how we handle admin tasks. I can set up a new user with a direct inward dialing (DID) number, put them in the right call queue, and get their desk phone or softphone ready all in less than 90 seconds. Before, this used to take our team 2-3 days, dealing with manual switch configurations and MACD requests.The single-number reach feature has gotten rid of the hassle of saying "call me back on my mobile" for our consultants who are always moving between offices and client sites.I really value the quality of service controls that work at the network level. We set up Webex Calling with our Cisco Meraki SD-WAN and made sure voice traffic gets priority. This way, we experienced almost no jitter or packet loss, even when the network was busiest.The platform’s redundancy setup, which switches automatically to cellular backup on our Cisco 8800 series desk phones, kept our phone system up and running without a hitch during a recent regional ISP outage.This isn’t just any cloud PBX; it’s a carrier-class solution built for enterprise use. Review collected by and hosted on G2.com.

Webex Calling has its strengths, but when you use it on a larger scale, a few operational challenges start to show up.Moving existing toll-free and local DID numbers from different carriers took way longer than we expected. Cisco's porting team did a good job, but coordinating with the old providers and the Webex Calling system meant a lot of manual follow-up. Some of the ports ended up taking more than 30 days to finish.This led to a temporary hybrid state where we had to keep both systems running.The analytics and reporting features in Control Hub work fine for simple troubleshooting, but they don’t offer enough detail for more complex contact center tasks.We had to add a third-party call analytics platform to Webex Calling to get detailed stats like average speed to answer, abandonment rates by queue, and agent occupancy—basic KPIs that really should be built-in.The Webex App softphone client uses a lot more system resources compared to other options like Microsoft Teams Calling or Zoom Phone, which can cause performance issues, especially for users with older laptops.We handled this by setting minimum hardware requirements, though it ended up being an unexpected cost for buying new equipment.The licensing SKUs are still way too complicated. Figuring out the differences between Webex Calling Professional, Standard, and all the add-on packs like call recording or contact center features basically means you need a spreadsheet just to make sense of it. Review collected by and hosted on G2.com.

I like the ease and convenience of use for any skill level with Webex Calling. The initial setup was super easy, making the transition smooth. It helps keep my meetings and procedures organized with one simple to view calendar. I appreciate the convenient whiteboard for notes and visual displays, along with having a convenient one-time all-the-time link for my personal room. I also enjoy the personalization options available. Review collected by and hosted on G2.com.

I can't think of much besides maybe more background image options and themes for your profile. Review collected by and hosted on G2.com.

What I like most about Webex Calling is how reliable and straightforward it is for day-to-day communication. Calls are generally clear, and it’s easy to use whether you’re at your desk or working remotely.

I also like that it integrates well with the wider Webex Suite, so everything feels connected- calls, meetings, and messaging are all in one place. That makes it much easier to stay organised and not have to switch between different systems.

Another benefit is the flexibility, as you can take calls on different devices, which is really useful when you’re not always in the same location. Review collected by and hosted on G2.com.

Nothing- I haven’t experienced any major issues. Review collected by and hosted on G2.com.

I like that Webex Calling provides seamless integration across devices, allowing me to make and receive calls from anywhere using the same business number. It works smoothly within the Webex app and connects with Microsoft 365, enabling click-to-call from emails and calendars. I also appreciate that the initial setup is very easy and doesn’t require any special skills. The platform's unified communication helps consolidate voice meetings and messaging in one place, which is great for enabling remote work flexibility and reducing traditional phone system costs. Review collected by and hosted on G2.com.

I experience occasional audio drops or lag during calls, especially when I switch networks. Also, sometimes notifications for missed calls or voicemails are delayed. Review collected by and hosted on G2.com.

I like how Webex Calling can automate call routing and integrate smoothly with our back end and the API. It enables cloud-based communication for remote teams, helping them stay connected with the rest of the team. It also supports our ticketing process, centralizes communication in one place, and makes it easier to scale so we can reach more people without needing a strong network connection. Review collected by and hosted on G2.com.

The call routing configuration feels a bit complex, especially when I’m trying to set up automation. It often seems like I’m doing a lot of work just to automate something, to the point where I might as well handle it manually. I also wish it offered stronger developer APIs and clearer, more straightforward documentation. The initial setup wasn’t extremely difficult, but it wasn’t exactly easy either. Review collected by and hosted on G2.com.