--- title: Webex Calling Reviews meta_title: 'Webex Calling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 635 reviews by the users' company size, role or industry to find out how Webex Calling works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 635 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Webex Calling Reviews **Vendor:** Cisco **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 635 ## About Webex Calling Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. ## Webex Calling Pros & Cons **What users like:** - Users appreciate the **ease of use** of Webex Calling, making setup and connectivity effortlessly simple and efficient. (69 reviews) - Users value the **reliable call quality** and seamless integration of Webex Calling with the suite, ensuring smooth communication. (50 reviews) - Users appreciate the **impeccable call quality** of Webex Calling, enjoying stable and uninterrupted communication. (41 reviews) - Users appreciate the **seamless video conferencing experience** provided by Webex Calling, enhancing communication across teams worldwide. (31 reviews) - Users value the **seamless integration** of Webex Calling with other tools, enhancing communication and collaboration effortlessly. (30 reviews) - Users enjoy the **easy communication** of Webex Calling, simplifying calls and collaboration from anywhere with numerous features. (29 reviews) - Users commend the **easy-to-use communication platform** of Webex Calling, enhancing team collaboration from any location. (28 reviews) - Features (28 reviews) - Easy Integration (26 reviews) - Intuitive (26 reviews) **What users dislike:** - Users find the **call routing configuration complex** , leading to a frustrating experience when setting up automation. (18 reviews) - Users find the **lack of intuitiveness** in Webex Calling frustrating, especially when navigating settings and features. (18 reviews) - Users experience **slow performance** with Webex Calling, particularly when bandwidth is low or system resources are limited. (17 reviews) - Users experience **performance issues** with Webex Calling, including lag and sluggishness, particularly on lower bandwidth connections. (16 reviews) - Users desire more **advanced customization options** in Webex Calling to better tailor their experience. (13 reviews) - Poor Call Quality (12 reviews) - Poor Interface Design (12 reviews) - Complex Features (11 reviews) - Users find the **difficult configuration** of Webex Calling challenging, particularly for newcomers and smaller IT teams. (11 reviews) - Complex Process (10 reviews) ## Webex Calling Reviews ### 1. WEBEX has proven to be the worst Video calling software I ever used **Rating:** 0.0/5.0 stars **Reviewed by:** Muhammad F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Webex Calling?** There's Nothing helpful in WEBEX. I've tried both their web version as well as Desktop app and got disappointed every time. **What do you dislike about Webex Calling?** Very difficult interface that doesn't let users to share their screens. Also, there are voice issues throughout the session that are conducted on WEBEX, whether users use on the website or their desktop app. They must need to fix issues and make it user-friendly. **What problems is Webex Calling solving and how is that benefiting you?** Primarily, I used it to connect to Meta Support team regarding Advertising issues. But unfortunately, WEBEX didn't work at all and I had to face a very hard time with it. ### 2. Webex offers nothing new **Rating:** 0.0/5.0 stars **Reviewed by:** Lauren K. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Webex Calling?** Webex has done video quality and is easy to use. **What do you dislike about Webex Calling?** It doesn’t set itself apart from other video calling services, there is nothing that makes it unique. **What problems is Webex Calling solving and how is that benefiting you?** It is a video calling app and it does just that, helpful for when I need to call. ### 3. Too easy to accidentally call **Rating:** 0.0/5.0 stars **Reviewed by:** Claire G. | Program Manager, Sales Training, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Webex Calling?** I like that it’s easy to get calls on the computer or on the phone **What do you dislike about Webex Calling?** I don’t like that jabber instantly calls someone if you hit “enter” too quickly. I don’t like that you can’t control when your calls come to your computer and when they don’t- it’s inconsistent. The “are you there” ringtone is absurd. **What problems is Webex Calling solving and how is that benefiting you?** Syncing across computer and phone ## Webex Calling Discussions - [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) - 2 comments, 1 upvote - [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) - 1 comment, 1 upvote - [Is Webex Teams included with Webex Calling?](https://www.g2.com/discussions/webex-calling-and-webex-teams) - 1 comment, 1 upvote - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [View Webex Calling pricing details and edition comparison](https://www.g2.com/products/webex-calling/reviews?filters%5Bnps_score%5D%5B%5D=1&open_modal_url=%2Fit%2Fproducts%2Fwebex-calling%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fwebex-calling%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D1%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+20%3A31%3A52+-0500&secure%5Bsession_id%5D=dc391955-553f-482f-b1d6-a2f7a03574bf&secure%5Btoken%5D=2ad1941b53c11df6b17ef3a17e6e18308c423f625024b4b5f27fd018ecfb5dd1&format=llm_user) ## Webex Calling Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Webex Calling Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Webex Calling Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,344 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews)