# What pricing and support strategies are you using as your Aircall team grows?

As my team scales, I have started to notice how quickly the overall Aircall bill can climb, especially when I cannot choose something as simple as a single‑user plan for certain roles. At the same time, when I hit a roadblock that affects customers, I sometimes feel I have to over‑explain how urgent it is before support treats it as time sensitive. I still find the support staff kind and helpful once we are engaged, but the combination of rising costs and the effort needed to get urgent help makes me think harder about how we roll Aircall out to new seats. For those managing larger or growing teams, how do you handle pricing tradeoffs and set expectations with support so issues get the right level of attention?

##### Post Metadata
- Posted at: 7 months ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket tagging so Aircall knows it’s urgent, many teams find setting expectations up front helps get faster responses from support teams.</span></p>

##### Comment Metadata
- Posted at: 6 months ago
- Author title: Jr. SEO Specialist
- Net upvotes: 1



## Related Product
[Aircall](https://www.g2.com/products/aircall/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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