Zoom Phone Reviews & Product Details

Zoom phone is a online calling system that completely works on internet and cloud storage. This calling system does not need a mobile and sim or any kind of landline connection. All the calls that we do through zoom are mainly video calls and it helps us in easily connecting with clients and our team members all over the world. Review collected by and hosted on G2.com.

I have felt that there are two major con of Zoom phone the first one is that the tool is not so much required for doing locals calls because all the calls are video based and need so much of internet connection. So, it is not required only and the second one is that it will need a strong broadband connection for good call quality otherwise the calls are too laggy. Review collected by and hosted on G2.com.

What I appreciate most about Zoom Phone is its seamless integration with the Zoom platform. Having calls, messaging, and meetings all in one location means I don’t have to switch between different apps. The setup process is straightforward, and using it is simple. The call quality is consistently reliable, and it connects effortlessly with my contacts and calendar, making communication both straightforward and efficient. Review collected by and hosted on G2.com.

What I find less appealing about Zoom Phone is that it sometimes feels somewhat basic when compared to specialized phone systems. Certain advanced calling features, such as in-depth call analytics, more sophisticated call routing, or highly customizable auto-attendants, are not as fully developed. Additionally, international calling expenses can accumulate quickly. For some teams, this may mean having to seek out additional tools or upgrades to address these shortcomings. Review collected by and hosted on G2.com.

The program worked wonders for my Dr. appointments when i was unable too physically go. I could hear and see my Dr. clearly and I've never had any signal problems or a lost calls. It worked well on my phone as well. Didn't cause any type of lagging what so ever. Id recommended for appointments and meetings and even catching up with friends or family. Most definitely 100% functionality and using the platform was straight forward and very easy too manage. It also has a number of great features to consider. I still use this platform for all my appointment needs. They also have great customer support if you have any issues. Signing up was a breeze and downloading is very smooth and they have videos too help you. Setting up and receiving your zooms were very smoothly ran and your software testing was a breeze. Very simple and straight forward too download and using its capabilities. Review collected by and hosted on G2.com.

I honestly never had a bad experience with this platform. I may have had too reload once or twice but that could have been on my phone. Review collected by and hosted on G2.com.

I use Zoom Phone mainly for daily business communication such as calls with clients and team calls, and it's great for managing calls from a single platform with Zoom meetings, making communication more organized. I appreciate features like call routing, voicemail, call logs, and call quality analytics, which are helpful for tracking and follow-ups. It's perfect for remote and hybrid work as it allows taking calls from desktop and mobile without needing a physical phone. What I like most is the seamless integration with the Zoom ecosystem, which makes switching between calls and meetings smooth and keeps communication in one platform. The reliable call quality and flexibility of using it on both desktop and mobile support remote work effectively. The integration saves time and avoids confusion by allowing a call to switch into a meeting instantly. The consistent call quality ensures clear communication with clients and team members. I find call logs and history very useful for tracking past conversations and planning follow-ups, improving productivity. Overall, these features make communication more streamlined and reduce the effort needed to manage multiple tools, adding real value to my workflow. Review collected by and hosted on G2.com.

While Zoom Phone works well overall, there are a few areas that could be improved. The initial setup and configuration can feel a bit complex, especially for new users or smaller teams without dedicated IT support. Sometimes advanced call routing or admin settings take time to understand. I’ve also noticed that call quality can occasionally depend heavily on internet stability, so in low-bandwidth situations there may be minor delays or drops. Additionally, the pricing can feel slightly higher compared to basic VoIP solutions, especially if you only need simple calling features. That said, these issues are manageable, and the overall experience is still very positive. Review collected by and hosted on G2.com.

What I like most is the 'single pane of glass' experience, which integrates everything my team needs in one place, making it a natural upgrade since we're already using the Zoom app for video meetings. The interface is intuitive, so if you know how to join a Zoom meeting, you already know how to use the phone dialer. I also really appreciate the call quality and reliability, as we've tried other VoIP solutions that would get choppy with network issues, but Zoom Phone handles packet loss incredibly well, offering consistently crisp audio. The 'Call Flip' feature is a standout for me, allowing me to transfer calls from my iPhone to my laptop seamlessly without the client noticing, which is perfect for my hybrid work schedule. Lastly, I love the Slack integration, which lets us jump into voice calls directly from our chat platform, and the Gmail add-on that allows us to call numbers directly from our inbox. Review collected by and hosted on G2.com.

While I love the app, SMS texting has been a surprising headache. We assumed texting clients would be as easy as using a cell phone, but because of new carrier regulations (10DLC), we had to register our 'brand' and 'campaigns' with a governing body just to send simple texts to clients. It was a bureaucratic nightmare that took weeks to get approved. Additionally, customer support can feel nonexistent for smaller accounts. Because we are a mid-sized business (not a massive enterprise), we don't have a dedicated account manager. When we had a porting issue with one specific number, I spent three days going back and forth with a chatbot and email support before a human actually fixed it. The main frustration is the 'chatbot loop.' For small-to-mid-sized accounts (under ~50 licenses), there is no direct phone line to call when things break. You are forced to file a web ticket or talk to a bot, and the turnaround time can be 24-48 hours. Review collected by and hosted on G2.com.

I appreciate that Zoom Phone allows me to connect easily and seamlessly with groups, which is really useful for attending online meetings and screen sharing. As a host, I can control the online meetings, and I find all the functions easy to use. I particularly like features such as screen sharing, call voice and video control, and the ability to conduct group meetings, whether it's one-on-one or with a larger group, without any issues. The initial setup is quick, as it takes just 5 minutes to set up and arrange a meeting. It's self-sufficient for group meetings, so I don't need to use any other tools. We've been using Zoom for 6 years and haven't felt the need to try another app. Review collected by and hosted on G2.com.

It's costing should be decreased, otherwise everything else is perfectly fine Review collected by and hosted on G2.com.

What I like best about Zoom Phone is how seamlessly it integrates with regular Zoom meetings and chats. The call quality is very clear, and it’s easy to switch between phone calls, video meetings, and messages in one platform. The interface feels clean and intuitive, and features like voicemail transcription and call recording are really helpful for staying organized. It’s great for teams that need a reliable phone solution without complicated setup. Review collected by and hosted on G2.com.

Sometimes the app takes a few seconds to connect calls or sync contacts, especially when switching networks. Also, the pricing could be a little more flexible for smaller teams or startups. Apart from that, it’s been reliable overall. Review collected by and hosted on G2.com.

I use Zoom Phone mainly for making and receiving business calls, team communication, and staying connected while working remotely. It's easy to use, integrates well with Zoom Meetings, and offers clear call quality. I love that it's a reliable cloud phone solution for individuals and teams, and everything is in one app—calls, meetings, contacts, and voicemail—so I don’t have to switch tools, which saves time and makes communication faster and simpler. Review collected by and hosted on G2.com.

Some advanced features are only available on higher plans, and setting up call routing or admin settings can be a bit tricky at first. Call routing setup could be simpler, with clearer settings and guided setup for admins. Review collected by and hosted on G2.com.

I like that on Zoom Phone we can connect easily. At Zoom, as many as 100 or more can connect, chat, and talk from different places at the same time. A class of 100 students can attend classes online without any problem, which is helpful for studying during the pandemic. It was very easy to set up; you just sign in first from your phone number, add details, and you can schedule meetings. I also use the whiteboard to draw and explain things and the background changer. Review collected by and hosted on G2.com.

Sometimes it lags or the mic doesn't work properly, and sometimes the image gets blurred. Review collected by and hosted on G2.com.

The most helpful aspect of Zoom Phone is allowing users to seamlessly switch between phone calls, video meetings, and chat within a single application. Its upsides include features like voicemail transcription, secure high-definition audio, simple deployment for remote work, and global calling capabilities. It is also easy to integrate with other business tools, making it a comprehensive solution for modern communication. Review collected by and hosted on G2.com.

The least helpful aspects include potential issues with call quality due to internet dependency, a lack of advanced call management features compared to some competitors, and the high cost of add-ons like international calling. Other downsides can be inconsistent user experience across devices, and the fact that its full functionality is best suited for businesses already committed to the Zoom ecosystem. Review collected by and hosted on G2.com.