Zoom Phone Reviews & Product Details

The most helpful aspect of Zoom Phone is allowing users to seamlessly switch between phone calls, video meetings, and chat within a single application. Its upsides include features like voicemail transcription, secure high-definition audio, simple deployment for remote work, and global calling capabilities. It is also easy to integrate with other business tools, making it a comprehensive solution for modern communication. Review collected by and hosted on G2.com.

The least helpful aspects include potential issues with call quality due to internet dependency, a lack of advanced call management features compared to some competitors, and the high cost of add-ons like international calling. Other downsides can be inconsistent user experience across devices, and the fact that its full functionality is best suited for businesses already committed to the Zoom ecosystem. Review collected by and hosted on G2.com.

Zoom call is an internet based calling software which provides multiple calling features in different devices like mobile phones, laptops, PCs etc and it also has audio and video conferencing option with the whole team all together and most interesting part in that all calls are connected online not through traditional numbers. Review collected by and hosted on G2.com.

One of the major limitation of Zoom phone is that it is not available in all the countries that why we are not able connect with our clients of foreign countries for meetings through video conferencing. Zoom phone is a great tool and work fine like google meet if there is proper internet connection available. Review collected by and hosted on G2.com.

What I appreciate most about Zoom Phone is how seamlessly it integrates with the rest of the Zoom ecosystem. It’s incredibly convenient to switch between calls, meetings, and messaging—all in one platform. The interface is clean and intuitive, which makes it easy to use even for those who aren’t tech-savvy. Review collected by and hosted on G2.com.

While Zoom Phone is generally reliable, there are occasional delays in syncing contacts or call logs across devices. Also, some advanced features require additional setup or licensing, which can be a bit confusing for new users. A more simplified onboarding process would make the experience even better. Review collected by and hosted on G2.com.

💬 What I Like Best About Zoom Phone

What I like best about Zoom Phone is how seamlessly it integrates with the broader Zoom ecosystem. It combines calling, voicemail, and messaging in one easy-to-use platform, which keeps communication smooth and centralized. The call quality is consistently reliable, and features like call recording, voicemail transcription, and quick directory access make it efficient for both internal collaboration and external conversations.

I especially appreciate how intuitive the interface is — switching between meetings, calls, and messages feels effortless. The ability to use it across desktop and mobile ensures I’m reachable and productive no matter where I’m working. Overall, it simplifies communication, reduces friction, and helps maintain professional responsiveness. Review collected by and hosted on G2.com.

What I Dislike About Zoom Phone

While Zoom Phone is reliable overall, there are a few areas that could be improved. At times, the call transfer and routing features can feel unintuitive — especially when switching between devices or managing multiple active calls. The voicemail interface can also be a bit clunky, with occasional delays in transcription accuracy or notification syncing.

Additionally, the integration with external contacts and CRM tools could be smoother to minimize manual lookups. None of these are dealbreakers, but improving usability and cross-platform consistency would make Zoom Phone feel even more seamless and efficient. Review collected by and hosted on G2.com.

I appreciate that Zoom Phone is simple to use and seamlessly integrates with Zoom Meetings and Chat. It provides a call, message, and video all in one platform, which saves time and keeps things organized. The call quality is also solid, and aspects such as call forwarding, voicemail transcription, and mobility features make it convenient for both work and personal purposes. Review collected by and hosted on G2.com.

I don't like that Zoom Phone feels at times complicated to install for new users, and some of the more advanced features feel like they take additional setup or come with additional cost. Additionally, call quality can sometimes rely on internet stability, which isn't always consistent. Review collected by and hosted on G2.com.

It is a tool very useful in telephony calling Industry it brings all the features on one platform. It works on desktop, mobile and desk phones. It integrates with zoom meetings, chat and calendar. It brings calling, meeting and messaging together. Plaform UI is familiar and made according to the people and it is really helpful customer support team. Review collected by and hosted on G2.com.

Highly internet connectivity is mandatory if bandwidth drops it affects the calling. Features are limited and pricing for some features needs high pricing to unlock. Review collected by and hosted on G2.com.

Zoom is extremely easy to use for online meetings. Scheduling is quick, and inviting participants is effortless, even without needing their email addresses. The recording feature is very helpful for keeping accurate records of meetings. I also find the screen sharing, breakout rooms, and virtual background features very useful for collaboration. The platform runs smoothly, with reliable audio and video quality, and its calendar integration saves me time. On top of that, the security features like waiting rooms and passcodes make me feel confident that my meetings are safe. Overall, Zoom has become an essential tool for both my professional and personal use. Review collected by and hosted on G2.com.

Sometimes the audio breaks or becomes noisy during low-speed internet connections, which can affect the flow of conversations. While Zoom Phone provides a useful call recording feature, it currently does not offer an option to capture screenshots during screen sharing, which would be very helpful for quick references. Additionally, it would be great if Zoom Phone could further optimize bandwidth usage to improve call stability in weak network conditions. More advanced voicemail management tools, like easy transcription and keyword search, would also enhance productivity. Finally, expanding integrations with third-party CRM and helpdesk tools could make Zoom Phone even more valuable for business users. Review collected by and hosted on G2.com.

we can use zoom phone for calling purpose in organisation to interact with customer without any hardware like phone , landline etc over internet.it is easy to use and intergrated with any other software.we can easly provide support to our customer by using zoom phone which make easier to interact with eachother and resolve customers issue. Review collected by and hosted on G2.com.

we are using internet for calling but when we are facing any internet issue in organisations that time live call are disconnected and faced voice issue which leads poors impression over on customer or leads customer dissatisfaction. Review collected by and hosted on G2.com.

Zoom Phone makes it easy to handle client and team calls from anywhere. The call quality is clear, and I like that it connects well with Zoom Meetings. It’s simple to use, and I can make or receive business calls right from my laptop or mobile app. Review collected by and hosted on G2.com.

Sometimes the connection can drop if the internet is weak. Also, the setup for new users could be a little easier. Other than that, it works smoothly most of the time. Review collected by and hosted on G2.com.

Zoom Phone has been fantastic to use these past few years. Although our necessity was mainly during the pandemic, it's made working seamless from anywhere even to this day. The VoIP features like calls, SMS, voicemails, call recording, etc., have removed any need for a business landline and make it convenient to interact with clients and business partners from your personal device. Review collected by and hosted on G2.com.

The Pro subscription, which is the lowest, is priced too close to the Metered subscription while lacking features like international calling, personalized mobile number, etc. This might make it a little difficult for smaller businesses to use Zoom Phone. Review collected by and hosted on G2.com.