Zoom Phone Reviews & Product Details

What I like best about Zoom Phone is how seamlessly it ties into the rest of the Zoom ecosystem. I can start a call, jump into a video meeting, and send a chat message all from the same app, so I’m not juggling separate tools. The interface is clean and easy to learn, and call quality has been consistently clear and reliable, even when I’m working remotely or switching between my laptop and phone. Features like voicemail transcription, call forwarding, and call history synced across devices save me time every week, and the AI-powered call summaries make follow-ups much easier. Setup was quick for our team, and the pricing is competitive compared to traditional phone systems, which has been a real cost saver. Review collected by and hosted on G2.com.

My main frustration with Zoom Phone is that the admin settings can be hard to navigate. Options like call queues, auto attendants, and user permissions are spread across several menus, so even small changes take longer than they should. The desktop app also uses a lot of system resources when I’m on a call while screen sharing or running a meeting, and I’ve occasionally had call quality dip on weaker Wi-Fi. Customer support can be slow to respond on more technical issues, and I’d like to see more detailed, easier-to-read call analytics built in. Some of the more advanced features, like AI summaries and extra calling plans, also feel like pricey add-ons, which makes the cost harder to justify for smaller teams. A simpler admin dashboard and clearer pricing tiers would go a long way. Review collected by and hosted on G2.com.

We have continued using zoom because it's more flexible in what we need to carry our classes throughout all the locations. We rely heavily on the zoom platform and they are very responsive when situations of connectivity arise. Review collected by and hosted on G2.com.

One thing that would improve it concerns the way files get labeled in the cloud storage. If they have to be downloaded for any reason, you have to remember the name you gave it because that name does not carry over when it's downloaded. That's a bit frustrating. Review collected by and hosted on G2.com.

I like that Zoom Phone makes it easy to talk with colleagues when I’m away from the office or traveling. The connection is usually very good, quick, and efficient, and I don’t normally have connection problems unless it’s something on my end. I also like that it works on different phones, not just iPhones, and on desktop, so I can move a conversation from one device to another without friction. It worked better on mobile than Microsoft Teams and was more portable. Call forwarding is useful when I need to pass a client’s question to my manager, and I find the desk phone support options helpful when something goes wrong. Setup was very easy and took about 10 minutes. Review collected by and hosted on G2.com.

I find the auto receptionist and IVR responses aren’t always as accurate as we’d want, and they aren’t always helpful in explaining to clients what they need to do. That could be improved. Review collected by and hosted on G2.com.

Integration with Zoom Meetings and Team Chat. Flexibility across devices. Calls work through desktop and mobile apps as well as desk phones, so remote or hybrid works. We switched our team over to Zoom Phone a few months ago and it’s been a pretty painless move. Review collected by and hosted on G2.com.

Zoom Phone does the basics well, but it’s not perfect. The biggest frustration for us is that the advanced call-center features feel thin. If you need detailed queue reporting or deep CRM workflows, you’ll probably end up paying for add-ons or a separate tool. Review collected by and hosted on G2.com.

We use Zoom Phone mainly for internal team calls, and it’s really convenient because everything is in one place. The call forwarding is great—if you’re not available, it automatically forwards to someone else, so no call gets missed. Voicemail and SMS also work smoothly, and I can check voicemails directly from the app without any hassle. Review collected by and hosted on G2.com.

The auto attendant setup was a bit confusing at first, and it took us some time to figure out how to configure it properly. Also, sometimes the call quality drops suddenly even on a good internet connection, which is a bit frustrating when you’re in the middle of an important internal discussion. Review collected by and hosted on G2.com.

What I like most about Zoom Phone is how easy it is to manage business calls from one centralized platform. The interface is clean and intuitive, making it simple to handle incoming and outgoing calls, transfer calls, check call history, and manage voicemail without switching between different tools.

The integration with the Zoom ecosystem is particularly useful, as it allows our team to move seamlessly between meetings, messaging, and phone calls. Call quality is consistently reliable, and features like call routing, voicemail transcription, and the mobile app make it easier to stay connected, even when working remotely.

Overall, Zoom Phone helps streamline our daily communication, saves time, and provides a more flexible alternative to traditional business phone systems. Review collected by and hosted on G2.com.

One area where Zoom Phone could improve is the initial setup and configuration, especially when it comes to more advanced features like call routing, IVR menus, and user permissions. While the platform is generally easy to use, some administrative settings can be difficult to locate and require additional time to configure properly.

The pricing can also become relatively expensive as the team grows, particularly when adding international calling plans or additional features. Occasionally, call quality can be affected by internet connectivity, which is a limitation compared to traditional phone systems.

Overall, these are relatively minor drawbacks, but simplifying the administrative experience and offering more flexible pricing options would make the platform even better. Review collected by and hosted on G2.com.

I like that Zoom Phone makes it easy to handle calls and stay connected with my team. The call quality is good, and features like call management, messaging, and easy collaboration make communication more convenient. Review collected by and hosted on G2.com.

Sometimes call quality can vary slightly depending on the internet connection, and the call management options can feel a bit confusing at first. A simpler interface would make it easier to use. Review collected by and hosted on G2.com.

There is nothing good about a company that forces you to keep something you don't want or need. Review collected by and hosted on G2.com.

My customer service experience is terrible after this last renewal. Adjusting my license count has been a nightmare. When trying to change my license count Zoom slow plays it and argues with you about keeping them up until your renewal takes place and then tells you due to the terms of service you can make any changes within 30 days of renewal and sticks you with licenses you don't need, don't want or can't afford. This is a business tactic is deceptive and unnecessary. is zoom that desperate for customers that they need to force an existing long term customer to keep licenses they don't need for an extra year? I will be finding an alternative and switching as soon as my term is up next year. Review collected by and hosted on G2.com.

I use Zoom Phone mainly for making and receiving business calls, team communication, and staying connected while working remotely. It's easy to use, integrates well with Zoom Meetings, and offers clear call quality. I love that it's a reliable cloud phone solution for individuals and teams, and everything is in one app—calls, meetings, contacts, and voicemail—so I don’t have to switch tools, which saves time and makes communication faster and simpler. Review collected by and hosted on G2.com.

Some advanced features are only available on higher plans, and setting up call routing or admin settings can be a bit tricky at first. Call routing setup could be simpler, with clearer settings and guided setup for admins. Review collected by and hosted on G2.com.

I love the real-time interactive features like screen sharing, breakout rooms, and dynamic side-chatting. They transform standard video calls into active co-working sessions, making remote collaboration feel just as immediate and cohesive as being in the same room. Review collected by and hosted on G2.com.

My biggest frustration with any video platform, including Zoom, is how vulnerable it is to technical hiccups outside your direct control—like sudden bandwidth drops, audio latency, or localized connection issues during a key presentation. Review collected by and hosted on G2.com.