Zoom Phone Reviews & Product Details

What I like most about Zoom Phone is how easy and convinient it is to use. Setting it up doesn’t take much effort, and you can use it on your phone, laptop, or even in a browser, which makes it really flexible. You can pretty much make calls from anywhere without any trouble.

Also, it’s pretty affordable compared to other business phone systems, but you still get helpful features like call routing and team chat, so it feels totally worth it overall. Review collected by and hosted on G2.com.

Sometimes the call quality isn’t very consistent on weak internet, and the setup plus advanced features can feel a bit confusing at first. Review collected by and hosted on G2.com.

I find Zoom Phone super useful and helpful for making phone calls, and the call quality is good. It's network-friendly, which really helps in connecting calls. I appreciate being able to easily navigate to voicemail and also text easily. The user interface is something I like most; it's easy to use and was a big reason for switching from RingCentral. I also value the AI companion feature because it helps find things in Zoom, makes transcripts, and assists in navigating during calls. The initial setup was very easy as well. Overall, I'm impressed with how all areas work for me, and that’s why I gave it 5 stars. Review collected by and hosted on G2.com.

It depends on a stable internet connection for good call quality, and the costs are high. Review collected by and hosted on G2.com.

Zoom has so many features and makes training, meetings and collaborations easier and more efficient. Every day, I have multiple meetings on Zoom. I love that I can record and share and have the ability to "work" with people from all over the company and my clients. Review collected by and hosted on G2.com.

Sometimes, when I'm on my VPN, it starts to act a little weird. I experience some latency and I have to restart the application and/or sometimes even my entire system. It doesn't happen everyday - but sometimes. I would like it to be more friendly when it comes to allowing the owner of the Zoom session to do more with the tool. Review collected by and hosted on G2.com.

Zoom phone is a calling software that has been developed by zoom networks. We have been a old user of Zoom for video calls and meetings but after installing zoom phone the audio interactions has been improved as it does not need mobile network service provider or a SIM card for connecting calls. The software completely works through online medium and strong internet connectivity. Review collected by and hosted on G2.com.

Zoom is a platform that is mainly developed for professional and business usage only even if you have bought its premium plan you will not be able to make personal call as calls only get connected through internet connections and also there is no availability of multiple channel video conferencing feature like zoom video calls. Review collected by and hosted on G2.com.

Zoom phone is a online calling system that completely works on internet and cloud storage. This calling system does not need a mobile and sim or any kind of landline connection. All the calls that we do through zoom are mainly video calls and it helps us in easily connecting with clients and our team members all over the world. Review collected by and hosted on G2.com.

I have felt that there are two major con of Zoom phone the first one is that the tool is not so much required for doing locals calls because all the calls are video based and need so much of internet connection. So, it is not required only and the second one is that it will need a strong broadband connection for good call quality otherwise the calls are too laggy. Review collected by and hosted on G2.com.

What I appreciate most about Zoom Phone is its seamless integration with the Zoom platform. Having calls, messaging, and meetings all in one location means I don’t have to switch between different apps. The setup process is straightforward, and using it is simple. The call quality is consistently reliable, and it connects effortlessly with my contacts and calendar, making communication both straightforward and efficient. Review collected by and hosted on G2.com.

What I find less appealing about Zoom Phone is that it sometimes feels somewhat basic when compared to specialized phone systems. Certain advanced calling features, such as in-depth call analytics, more sophisticated call routing, or highly customizable auto-attendants, are not as fully developed. Additionally, international calling expenses can accumulate quickly. For some teams, this may mean having to seek out additional tools or upgrades to address these shortcomings. Review collected by and hosted on G2.com.

The program worked wonders for my Dr. appointments when i was unable too physically go. I could hear and see my Dr. clearly and I've never had any signal problems or a lost calls. It worked well on my phone as well. Didn't cause any type of lagging what so ever. Id recommended for appointments and meetings and even catching up with friends or family. Most definitely 100% functionality and using the platform was straight forward and very easy too manage. It also has a number of great features to consider. I still use this platform for all my appointment needs. They also have great customer support if you have any issues. Signing up was a breeze and downloading is very smooth and they have videos too help you. Setting up and receiving your zooms were very smoothly ran and your software testing was a breeze. Very simple and straight forward too download and using its capabilities. Review collected by and hosted on G2.com.

I honestly never had a bad experience with this platform. I may have had too reload once or twice but that could have been on my phone. Review collected by and hosted on G2.com.

Multiple available features easy to share link or join directly from browser Review collected by and hosted on G2.com.

When subscribed to premium more Ai feature shoukd be added in same subscription instead of buying additional Review collected by and hosted on G2.com.

I use Zoom Phone mainly for daily business communication such as calls with clients and team calls, and it's great for managing calls from a single platform with Zoom meetings, making communication more organized. I appreciate features like call routing, voicemail, call logs, and call quality analytics, which are helpful for tracking and follow-ups. It's perfect for remote and hybrid work as it allows taking calls from desktop and mobile without needing a physical phone. What I like most is the seamless integration with the Zoom ecosystem, which makes switching between calls and meetings smooth and keeps communication in one platform. The reliable call quality and flexibility of using it on both desktop and mobile support remote work effectively. The integration saves time and avoids confusion by allowing a call to switch into a meeting instantly. The consistent call quality ensures clear communication with clients and team members. I find call logs and history very useful for tracking past conversations and planning follow-ups, improving productivity. Overall, these features make communication more streamlined and reduce the effort needed to manage multiple tools, adding real value to my workflow. Review collected by and hosted on G2.com.

While Zoom Phone works well overall, there are a few areas that could be improved. The initial setup and configuration can feel a bit complex, especially for new users or smaller teams without dedicated IT support. Sometimes advanced call routing or admin settings take time to understand. I’ve also noticed that call quality can occasionally depend heavily on internet stability, so in low-bandwidth situations there may be minor delays or drops. Additionally, the pricing can feel slightly higher compared to basic VoIP solutions, especially if you only need simple calling features. That said, these issues are manageable, and the overall experience is still very positive. Review collected by and hosted on G2.com.

What I like most is the 'single pane of glass' experience, which integrates everything my team needs in one place, making it a natural upgrade since we're already using the Zoom app for video meetings. The interface is intuitive, so if you know how to join a Zoom meeting, you already know how to use the phone dialer. I also really appreciate the call quality and reliability, as we've tried other VoIP solutions that would get choppy with network issues, but Zoom Phone handles packet loss incredibly well, offering consistently crisp audio. The 'Call Flip' feature is a standout for me, allowing me to transfer calls from my iPhone to my laptop seamlessly without the client noticing, which is perfect for my hybrid work schedule. Lastly, I love the Slack integration, which lets us jump into voice calls directly from our chat platform, and the Gmail add-on that allows us to call numbers directly from our inbox. Review collected by and hosted on G2.com.

While I love the app, SMS texting has been a surprising headache. We assumed texting clients would be as easy as using a cell phone, but because of new carrier regulations (10DLC), we had to register our 'brand' and 'campaigns' with a governing body just to send simple texts to clients. It was a bureaucratic nightmare that took weeks to get approved. Additionally, customer support can feel nonexistent for smaller accounts. Because we are a mid-sized business (not a massive enterprise), we don't have a dedicated account manager. When we had a porting issue with one specific number, I spent three days going back and forth with a chatbot and email support before a human actually fixed it. The main frustration is the 'chatbot loop.' For small-to-mid-sized accounts (under ~50 licenses), there is no direct phone line to call when things break. You are forced to file a web ticket or talk to a bot, and the turnaround time can be 24-48 hours. Review collected by and hosted on G2.com.