Nextiva Reviews & Product Details

I like the ease of use of the platform, the computer application, and the mobile application. Additionally, the installation process is very quick and simple. I also really like the speed and efficiency with which the support team helps us with any issues. Review collected by and hosted on G2.com.

The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently. Review collected by and hosted on G2.com.

I was able to start using their app, within a couple hours after buying their core plan. It's easy to understand and manage, features are simple, basic meetings, calls, voicemails, sms. The onboarding was fast and the agent was very patient. I help with accounting a couple clients, and the service I am paying with Nextiva works perfectly fine for me with both functionality and pricing. I really recommend it even if you are not a tech save person. Review collected by and hosted on G2.com.

My husband and I were supposed to go through the additional verification process after sign up. I was a bit frustrating. Review collected by and hosted on G2.com.

The thing I like the most is their functionality. The specific feature is phone-presence which allows me to see whether team members (even if remote) are available, busy or away. It became easier to coordinate my team communication operations, even though we are a small team. This feature is really easy to learn, since it's a customer friendly dashboard where you can see all the activity. Meetings and Business sms are also nice, but we are still in the process of having the sms form approved. We are a pretty small business, so there was no need to overcomplicate anything, we were looking for a simple configuration, and we have got it, nice and smooth. Review collected by and hosted on G2.com.

We've faced and issue with our CRM integration, so in case you consider working with Nextiva, make sure to ask if you CRM can be implemented. We did have to pay some extra to get it done. Review collected by and hosted on G2.com.

I thank Nextiva for fining a solution that really fits my business. I have my own Farm that I not like a business, but as a part of myself, I've had in for decades. But there always was an issues with our Service, since we live in a rural area, we do have horrible cellular data, so I reached out to a couple of my colleges and they recommended to use Nextiva, and specifically their land lines that can be connected through the wifi. I can't say much about implementation, since one of my younger guys on site was managing it, since he spends more time next to his desktop, but when he explained me how it went, and what we can do now, I was happy that we finally have service like this. We use both nextiva phones and desktop apps, and the different in communication quality is HUGE. Also in case call is unanswered we do forward it to cell phone, but it rarely happens, and we obviously use simple things we used before, like voicemails, sms, contacts. I really appreciate the support they provided, now I feel less frustrated and can focus on my Farm a lot better. Review collected by and hosted on G2.com.

The only thing is that the desktop app takes some time to load on my older desktop, and is not very smooth in use. My team doesn't have these issues though Review collected by and hosted on G2.com.

What I like about Nextiva the most is that they were about to improve my communication with clients, that was my main goal when signing a contract with them. Before switching, I struggled with missed calls and inconsistent voicemail, so the my communication was far from best. It always led to delays in responding to clients during tax season. Now I use their app, so every call, voicemail and message is synced in my phone and work laptop. Also the mobile app was a surprise to me, I did not know that something like this was possible before, but now I can manage my business using my phone, it really makes my small business look a lot more professional, no missed calls - no unhappy customers. We also were able to record my calls, so now I don't have to keep trach of every conversation. To cut in short, now It is much easier to manage inquiries during busy periods without needed any extra staff. Review collected by and hosted on G2.com.

The setup process took a little longer than expected, mainly because of some initial configuration issues with routing my calls. I tried to make some changes on my own, but then realized that something went wrong, so the admin page takes some time to lear. Review collected by and hosted on G2.com.

Through out my life, I have worked in multiple companies, where we have used many different VOIP services, so I am very familiar with what they have to offer. for the last 15 years I have been managing my own Media Marketing company. We mostly work with non-profit businesses, where we obviously do not charge them our full price. One of our main things when selectin our company for numbers was the price. An am am VERY surprised about how flexible and open Nextiva sales were, and besides that that, my sales guy Eric was really welcoming and enthusiastic. Flexibility was very important to us.

The 2nd part of my setup was worked with Onboarding team. What surprised me is that their whole department is working remotely, I spoke with multiple and they made sure that I understand the process. Even when I was stressing about our porting process, they were able to make the process of implementation easy. What I can say is that their Customer Support is on a different level! We use their Application every day, mostly inbound and outbound calls to our partners and calls within our team, we really need basics, but from what I understood down the road is that we have got much more than we asked for, and still paid reasonable price for it. The whole implementation was handled smoothly and professionally.

Overall Nextiva exceeded our expectations in every way. Now we are getting all the voicemails routed to our emails, if any call is missed we have recorded voice that routs the customer to the person that wanted to reach. And the main is that we can share freshly saved partner's contacts among the team, so we basically use the app as a minimalistic CRM. Review collected by and hosted on G2.com.

Overall the experience was Amazing, but I wish we could have on-site trainings, rather than having everything remotely. Review collected by and hosted on G2.com.

For the past 10 years I have been developing my own Beer brewing company. At some point when we expanded to multiple locations across the California State, we started facing communication issues.

So our main need was in figuring out something that can help us break this communication barrier and keep all of our calls and chats at the same place, with an ability to keep track of it.

That's were we found Nextiva. Smooth Process got us up and running within a week or two.

Their whole tech team was impressive, a lot of patience and knowledge there.

They haven't missed any of our needs. All my needs were met. Now I have a great Dashboard where I can see how communication goes in my team. Also we have separate chats for internal communication, and the last but not the least, is their build-in meetings, which are saving us from using Teams meetings. Helpful and responsive support is a good thing for anybody. Review collected by and hosted on G2.com.

For the last month we haven't experienced any major issues. Just a couple minor sounds issues with our Paging system, that were caused by manufacturer. Review collected by and hosted on G2.com.

As an experienced attorney, I already knew what I need from a Telephony provider, so my communication with Sales, Support, Onboarding fast direct and did not case any issues.

It's important for me to be available during my business hours, in case my network is bad. So the onboarding agent was able to foward all the calls to my cell in case of something urgent, as well as send email and SMS notifications about missed calls.

But even if I am not available at all, we decided that the best option would be forwarding my calls to our office deskphone, which means that there is not a small chance that we can miss any calls. We were able to get up and running very fast. Review collected by and hosted on G2.com.

At some point we were a bit stuck on the process of having application set up on my employees phones because of the time zone difference, it was hard to get in touch with my set up person, and I did not know that I can call their support number. Review collected by and hosted on G2.com.

Nextiva offers an incredibly user friendly platform that makes business communication smooth and reliable.

I especially like how everything from phone setup to call routing and analytics is centralized and easy to manage.

The interface is clean, and the customer support team is always responsive and professional.

It’s a great all in one solution for small and mid sized businesses that want a dependable VoIP and unified communications system. Review collected by and hosted on G2.com.

While the platform is powerful some features can feel a bit complex for first time users especially during the initial setup or when integrating with third party CRMs.

The mobile app also occasionally lags or disconnects.

Reporting tools are solid but could be more customizable.

Overall

The downsides are minor compared to the reliability and support Nextiva provides. Review collected by and hosted on G2.com.

I like the ease of use of the app and the platform, but above all the call quality is very good, it greatly facilitates teamwork and internal and external communication.I also like how quickly support helps resolve any issues or conflicts. There are no long waits and they provide prompt attention. Review collected by and hosted on G2.com.

I don't like that the desktop app sometimes needs to be restarted to work, as it sometimes freezes or keeps beeping after answering. Review collected by and hosted on G2.com.