# Nextiva Reviews
**Vendor:** Nextiva  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 3,553
## About Nextiva
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.



## Nextiva Pros & Cons
**What users like:**

- Users highlight the **exceptional customer support** from Nextiva, ensuring quick assistance and a smooth setup experience. (135 reviews)
- Users value the **ease of use** of Nextiva, appreciating seamless setup and excellent customer support throughout the process. (128 reviews)
- Users praise Nextiva for its **exceptional customer service** , making onboarding and support a seamless experience. (111 reviews)
- Users love the **easy setup** of Nextiva, appreciating the quick onboarding and straightforward implementation process. (94 reviews)
- Users value the **reliability** of Nextiva, enjoying seamless connectivity and responsive customer support at all times. (90 reviews)
- Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews)
- Call Quality (56 reviews)
- Simple (52 reviews)
- VoIP Services (51 reviews)
- Features (49 reviews)

**What users dislike:**

- Users find the **difficult configuration** of Nextiva complicates initial setup and ongoing management, impacting usability. (27 reviews)
- Users find some features of Nextiva to be **complex for first-time users** , especially during setup and integrations. (25 reviews)
- Users experience **number issues** with Nextiva, including delays in call information and automated declines of incoming calls. (22 reviews)
- Users find the **complex processes** of setting up Nextiva cumbersome and report a need for a more user-friendly interface. (20 reviews)
- Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting overall user experience. (19 reviews)
- Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews)
- Expensive (18 reviews)
- Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews)
- Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews)
- High Cost (15 reviews)

## Nextiva Reviews
  ### 1. User-Friendly Phone Service Provider For Small Business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nick Z. | Insurance Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Nextiva?**

It’s easy for me to create and edit my business call flow. The system is very user-friendly, and I can edit and route my call tree however I need to as my business needs change. The pricing is very competitive for this caliber of a product. There are many add-on features you can upgrade if you do scale your business or need a more complex software system in the future. The support and onboarding was instant and very helpful. I have been a customer for around a year and have not encountered any problems so far.

**What do you dislike about Nextiva?**

I have only had Nextiva for around a year now and it has been pretty smooth sailing so far. Have not really encountered any issues. It took a couple phone calls to get everything set up properly and we had problems porting over 1 of my 5 phones but we eventually got it straightened out.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva allows us to transfer and route phone calls throughout the office quickly and seamlessly. It has also made it easy for us to set up custom voice-recording phone trees, along with after-hours voicemail and call forwarding. Overall, it helps us stay connected with our clients in a more efficient way for both parties.

  ### 2. Well priced, very stable, and reliable with excellent support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark M. | Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 12, 2022

**What do you like best about Nextiva?**

We have been very happy using Nextiva since 2016.

At our peak, we supported between 70 and 100 extensions, including desktop handsets, a few Wi-Fi–enabled desktop units, and several wireless handheld phones.

System reliability has been excellent. I don’t recall any significant outages—if there were any, they likely occurred outside of business hours.

The phones arrived preconfigured to connect to Nextiva’s router over the internet, so installation and setup was straightforward. We simply plugged them into an internet-connected PoE switch or used wall adapters for non-PoE or Wi-Fi connections.

Managing phones and extensions through the web-based admin system is simple, and the learning curve was minimal.

We are a manufacturing company with sales and support operations, and Nextiva provides everything we need in a VoIP system. We primarily use their basic service, which includes features such as an auto attendant, remote desktop software for users without physical handsets, web-based fax services, and call hunt groups that route unanswered calls to a larger team. Remote users can also set schedules to avoid receiving calls after hours. The pricing has been exceptional for these features.

Reporting in the basic plan is somewhat limited, but exporting call logs has consistently provided the information we need.

It took some time to refine our auto attendant so that callers reliably reached the correct extension. We improved this by reorganizing menu options and rewriting prompts for clarity. This was especially important because many callers seeking technical support are unsure of their specific product, so they tend to choose the first option that sounds close. After the original voice talent left the company, we used an AI voice tool trained on samples to maintain consistency when updating prompts.

Nextiva’s technical support has been knowledgeable and responsive. While administrative documentation may be somewhat limited, I’ve always been able to resolve questions and issues in a single support call.

**What do you dislike about Nextiva?**

Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them.

At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it.

**What problems is Nextiva solving and how is that benefiting you?**

Currently there aren't any new problems Nextiva is solving for us. In fact the system has been very stable for a few years.

  ### 3. Two years and growing #Hazelwood Strong

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terri M. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2025

**What do you like best about Nextiva?**

We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations.

The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments.

One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience.

Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care.

After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication.

**What do you dislike about Nextiva?**

During the last year we have failed to identify any negative impacts to our business.

**What problems is Nextiva solving and how is that benefiting you?**

Streamlined and improved efficiency within communication HUB which included our offshore team.

  ### 4. Reliable All-in-One Phone System with Intuitive Admin Portal and Strong Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adalberto G. | IT, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Nextiva?**

What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues.

**What do you dislike about Nextiva?**

While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva solves the problem of fragmented and unreliable business communications by bringing voice, messaging, and call management into a single, stable platform. Prior to using Nextiva, managing phones required juggling multiple systems, vendors, and configurations, which created unnecessary complexity and downtime risk.
By centralizing our phone system, call routing, voicemail, and user management, Nextiva has simplified administration and reduced the time spent maintaining and troubleshooting communications. Users can work from desk phones or softphones without changing workflows, which supports hybrid and remote work without added overhead.
From a business standpoint, the reliability of the platform has reduced call related issues and interruptions, while the admin tools make it easy to adapt call flows and users as the organization changes. This has improved consistency, reduced operational friction, and allowed IT to focus on higher value work instead of phone system maintenance.

  ### 5. Reliable and Easy-to-Use Business Communication Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ronell P. | National Sales Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Nextiva?**

What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly.

**What do you dislike about Nextiva?**

Overall, there isn’t much to dislike, but there is a bit of a learning curve when you’re first getting everything set up—especially if you plan to use some of the more advanced features. The interface can also feel a little cluttered at times, particularly when you’re moving between different settings and options. That said, once everything is configured, it runs smoothly and reliably, so these early hurdles haven’t been a major issue for us.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva has streamlined our business communications by bringing calls, voicemail, and call routing together in one reliable platform. Previously, managing our phone system and making sure calls were handled properly could be inconsistent and time-consuming. With Nextiva, we can route calls more efficiently, stay responsive to clients, and reduce the chances of missed opportunities. Overall, it has improved our professionalism and made day-to-day operations smoother, more consistent, and more dependable.

  ### 6. Nextiva service is outstanding.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron B. | Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2024

**What do you like best about Nextiva?**

Nextiva is an incredibly easy platform to implement and use.  The technical staff is amazing and super helpful in all instances whenever I have needed them.  We have been using them as a VoIP provider for almost 2 years now, and the few times that I have had to reach out to support, they have always been amazing to work with.  The platform has close to a 99.9% uptime which is awesome when the company depends on our VoIP performance.

**What do you dislike about Nextiva?**

There is not much to dislike about Nextiva. In the past, before we updated our infrastructure to the cloud, the integration options left alot to be desired.  Now that we are cloud based the integrations work with what we need.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva is helping to solve the "single pane of glass" issue by integrating email, calls, meetings, appointments, and etc to one single platform.

**Official Response from Alexandra Lueck:**

> Hi Aaron, 
Thank you for taking the time to leave us a review, your feedback matters a lot to us. We are happy to provide you with a business communication solution you know you can count on. Operating from one platform is the best part! Please don't hesitate to reach out to me directly at reviews@nextiva.com if you need any additional help integrating CRM. Have a great day! 
- Alex from Nextiva

  ### 7. Bringing Structure and Clarity to Everyday Business Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Nextiva?**

I use Nextiva as a comprehensive communication and customer engagement platform that brings together all essential business interactions into a single, streamlined ecosystem. In my day-to-day work, it primarily serves as a reliable solution for managing business calls through VoIP, enabling clear and consistent communication with clients, stakeholders, and internal teams without the limitations of traditional telephony systems. The platform’s intuitive interface allows me to handle high call volumes, access call logs, and manage voicemail efficiently, ensuring that no important conversation is missed or delayed.
Beyond calling, I leverage Nextiva for team collaboration through messaging and virtual meetings, which significantly reduces dependency on multiple disconnected tools. Having messaging, video conferencing, and calling integrated into one platform helps maintain continuity in communication, especially when coordinating with cross-functional teams or working on time-sensitive tasks. This unified approach not only saves time but also improves overall productivity by minimizing context switching and communication gaps.
Another key aspect of my usage is in managing customer interactions and enhancing the overall customer experience. Nextiva provides features such as intelligent call routing, voicemail transcription, and interaction tracking, which allow me to respond to queries more efficiently and maintain a professional, responsive communication flow. It also helps in organizing customer conversations across different channels, giving better visibility into customer needs and enabling more informed and timely decision-making.

**What do you dislike about Nextiva?**

While Nextiva offers a robust and reliable communication platform, there are a few areas where I feel it could be improved to deliver an even better user experience. One of the main challenges I’ve encountered is the initial setup and configuration process, which can feel slightly complex, especially for first-time users or teams without dedicated IT support. Certain advanced features, like call flows and routing rules, require a bit of a learning curve before they can be fully utilized.
Another aspect is the user interface, which, although functional, can sometimes feel less modern and slightly cluttered compared to some newer communication platforms. Navigating between features like calling, messaging, and analytics is not always as intuitive as it could be, and it may take some time for users to become fully comfortable with the layout.
I have also noticed that occasional delays or minor glitches can occur, particularly in the desktop or mobile app during high usage periods. While these are not frequent enough to disrupt work significantly, they can impact the overall smoothness of the experience.
Additionally, the pricing structure and add-on costs can be a concern for growing teams. Some advanced features are only available in higher-tier plans, which may make it less flexible for smaller organizations trying to scale gradually.

**What problems is Nextiva solving and how is that benefiting you?**

Before using Nextiva, communication in our workflow felt scattered—calls were handled in one system, messages in another, and follow-ups often depended on manual tracking or memory. This fragmentation created small but frequent inefficiencies, like delayed responses, missed context between conversations, and difficulty maintaining a consistent communication standard. Nextiva essentially solves this problem by acting as a single communication backbone, where every interaction—whether it’s a call, message, or meeting—connects into one continuous flow instead of isolated touchpoints.
One of the biggest problems it addresses is the lack of visibility in communication. Earlier, it was hard to track who spoke to whom, what was discussed, or what needed follow-up. With Nextiva, that visibility is built into the system, allowing me to quickly access conversation history, voicemails, and interaction details. This directly benefits me by reducing dependency on manual tracking and ensuring I can respond with full context, which improves both speed and accuracy in communication.
It also solves the issue of inconsistent customer experience. Without a unified platform, responses can vary depending on the channel or the person handling the interaction. Nextiva standardizes this by organizing communication flows and enabling features like call routing and centralized interaction handling. As a result, I’m able to maintain a more professional and consistent approach when dealing with clients or stakeholders, which builds trust and reliability over time.

Another key problem it addresses is time loss due to tool switching and coordination gaps. Instead of juggling multiple apps, I can manage everything from one place, which simplifies my workflow and keeps me focused. This has a direct impact on productivity—I spend less time navigating systems and more time actually engaging in meaningful work

  ### 8. Great demos and frequent updates, but admin documentation needs work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Connor C. | Technical Business Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about Nextiva?**

The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features.

**What do you dislike about Nextiva?**

There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva is helping us track scorecards across our agents to make sure they are talking about the KPIs we need them to do. They also allow for custom SQL reporting so we can format it to fit our needs

  ### 9. A Dependable VoIP System That Strengthens Our Service Delivery

**Rating:** 5.0/5.0 stars

**Reviewed by:** Martha G. | Order Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Nextiva?**

We chose to work with Nextiva because it aligns with the level of service we aim to provide. The platform’s uptime, call quality, and organizational features have been consistently reliable. Our agents regularly mention how intuitive the system is and how it helps them manage customer communication more efficiently. It’s been a dependable solution for the clients we serve.

**What do you dislike about Nextiva?**

While the platform is clean and easy to use, more advanced users sometimes find the UI less customizable or flexible compared to enterprise‑focused systems.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva helps us solve the challenge of managing customer communications efficiently across our clients’ businesses. It provides a reliable, centralized platform for handling calls, routing, and follow‑ups, which reduces missed opportunities and improves response times. Our agents appreciate how intuitive the system is, and it allows them to support customers more effectively. Overall, it helps us deliver a more consistent and professional communication experience to the businesses we serve

  ### 10. Nextiva Streamlined Our Communications with Rock-Solid Call Quality and Smart AI Receptionist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Nextiva?**

Nextiva has completely transformed our daily operations. The clean, intuitive interface and mobile apps let our team handle calls, texts, and chats effortlessly from anywhere — no more juggling multiple apps. Integrations with Salesforce and Teams pulled everything into one inbox, saving us hours every week.
Call quality is rock-solid with zero downtime issues, and the AI receptionist (XBert) now answers routine inquiries, books appointments, and routes customers intelligently — cutting our missed calls by over 60%. Onboarding was fast with their 24/7 support team guiding us every step.
Priced fairly for what we get, the ROI is clear: fewer agents needed, happier customers, and way more efficient workflows. Game-changer for our growing business. Highly recommend!

**What do you dislike about Nextiva?**

No real dislikes. It is pretty robust and took a while to get set up properly but thats to be expected. Support was there if we had any questions.

**What problems is Nextiva solving and how is that benefiting you?**

No more missed calls!

  ### 11. Easy to Use, Reliable Calls and Texting with Helpful Nextiva Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Emma P. | Excutive Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Nextiva?**

Nextiva has been super easy to use. We also just started using business texting, which has been very helpful. Nextiva support helped with making sure our policies had the correct wording for approval, and they continued to check in and give us updates on the progress. There have been no bugs or issues with the calls dropping or texts not going through. It is also very useful to have the desktop app for project chats internally.

**What do you dislike about Nextiva?**

The desktop app will sometimes error when connecting, but it is usually fixed with restarting it.

**What problems is Nextiva solving and how is that benefiting you?**

We have had issues with our company's cell phone bill being high. With the business texting that Nextiva helped get us approved, we can eliminate most of our cell phone use.

  ### 12. Streamlined Communication with Superior UX

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dawn M. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Nextiva?**

I feel that Nextiva is just easier to use. We love the desktop app that we have on our computers, as it means we don't have to keep checking our voice mails or log in to our phones; we can check everything right through our desktop app. If we move away from our desk, we have the app on our phones, allowing us to take calls while we're away. We use the messaging app to text each other and also love the conference bridge. We have numerous meetings, whether they're inbound or outbound or just within the company, and everyone has their own conference room to dial into. It makes scheduling meetings with outside sources easier, as we just give them our conference bridge and they dial into it. Everything is just so easier to access, making it more accessible through all these applications.

**What do you dislike about Nextiva?**

The only issue I see is with the application on my phone. Every week or so, I need to log out and then log back in to get my phone calls. Sometimes I see ringing on my desktop phone, but it's not ringing on my phone because something happens with the app.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva handles all our communication needs, with numerous extensions and direct lines for employees. It's convenient with desktop and mobile apps, making voice mails, texts, and conference calls easily accessible and manageable.

  ### 13. User-Friendly Portal and Mobile App That Keep Me Connected Anywhere

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Nextiva?**

Nextiva makes it easy to never miss a phone call or important voicemail through its user-friendly portal. The mobile app also allows me to manage calls and voicemails directly from my work cellphone, so I can stay connected and responsive even when I’m away from the office.

**What do you dislike about Nextiva?**

The only downside we have experienced so far is with the newer Cisco phones that were recently updated. The previous phone models allowed users to scroll through multiple pages to view all active business extensions directly on the screen. With the newer phones, the only way to view all extensions is by adding an additional extension module to the phone. While the system itself works well overall, this change has made extension visibility less convenient for our team.

**What problems is Nextiva solving and how is that benefiting you?**

At this time, Nextiva has helped streamline our communication process and keep our team connected both in and out of the office. The platform has made it easier to manage calls, voicemails, and extensions efficiently, which helps improve responsiveness and overall workflow.

  ### 14. Nextiva Feels Like a True Partner

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alx B. | Director of Sales Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Nextiva?**

What I like best about Nextiva is the combination of a well‑designed solution and the people behind it. The technology itself—especially the AI‑assisted call routing—has made a real difference in improving caller experience and internal efficiency. Just as important, their team truly listened, stayed engaged, and followed through at every stage. It felt like a partnership, not just a vendor relationship.

**What do you dislike about Nextiva?**

Honestly, none. The only thing i could think, is working with the customer assuming they have never seen the product, that's how i operate, but i just would love if everyone assumed i had never seen this before, and start from the very beginning.

**What problems is Nextiva solving and how is that benefiting you?**

We’re in the process of completely revamping our phone system using Nextiva, and it’s been a long time coming. I’ve been with the company for nearly six years, and our phone system has consistently been a challenge—for both our team and our callers. With Nextiva, we’re finally addressing those issues head-on. They’re incorporating an AI-powered agent designed to help accurately inform and direct callers, reducing confusion, improving response time, and ensuring calls get to the right place faster. It’s a significant step forward in creating a better experience for both our internal teams and our customers.

  ### 15. Reliable Communication with Great Flexibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cham B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Nextiva?**

I find Nextiva's platform easy to use, with a clean and intuitive interface that caters well to non-technical users. I enjoy its flexibility across mobile, desktop, and desk phones, which allows my team to connect from anywhere and makes multitasking convenient on desktop while providing traditional setup in the office with desk phones. I appreciate that setting up features like call routing, voicemail, and extensions is straightforward. The reliable call quality is a big plus, and having everything streamlined into one platform eliminates juggling multiple tools. The mobility it offers is valuable, letting me take business calls on my mobile app without using my personal number. I also like that Nextiva's customer service team is knowledgeable and responsive, even though they can sometimes take longer to respond during busy hours. Overall, the initial setup process was well-guided and quick.

**What do you dislike about Nextiva?**

While Nextiva works well overall. Customer service can sometimes take longer than expected to respond, especially during busy hours. Once you connect with them help is solid. Some settings like advanced call flows or integrations are not intuitive as they could be and may require extra time to figure out. Mobile app can occasionally hiccups like delayed notifications or refresh to sync properly.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva consolidates our tools into one platform, improving customer experiences with features like call routing. It offers mobility, allowing our team to connect from anywhere via desktop and mobile apps, reducing missed calls and making communication seamless.

  ### 16. Streamlined Business Calls with Nextiva

**Rating:** 4.5/5.0 stars

**Reviewed by:** Danny M. | Realtor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Nextiva?**

I like that Nextiva helps separate my personal cell phone from my business number, so when the Nextiva number rings, I know it's a business call and I can pick up accordingly. The most enjoyable thing about Nextiva is that the app works on both my iPad and iPhone, so even if I don't have my phone with me while lying in bed, the app will still ring on my iPad. This enhances the experience by allowing versatility—I'm not going to miss any calls or text messages as I still get them on my devices. Setting up Nextiva was pretty easy, and once the text messaging was approved, it was a piece of cake.

**What do you dislike about Nextiva?**

The only frustrating thing so far is that sometimes the notifications that pop up on my phone and iPad aren't very user friendly. There can be a little red bubble that says there's a notification, like with a number in it, and I have trouble getting rid of that sometimes. I can't figure it out.

**What problems is Nextiva solving and how is that benefiting you?**

I use Nextiva to keep my business calls separate from my personal ones, making it easier to identify business calls and reducing confusion with spam or personal calls.

  ### 17. User-Friendly Setup and Clear Calls, but Confusing Paid Feature Limits

**Rating:** 3.5/5.0 stars

**Reviewed by:** Brandon J. | IT Support Technician, Computer & Network Security, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Nextiva?**

Seems to be fairly friendly in creating new users. If phones have previously been entered, it's a drop down to assign to a user. Chat with CSR to setup new call routing was fairly easy and not entirely frustrating.  Calls seem to be clear and don't drop often.

**What do you dislike about Nextiva?**

Some features that should be available are not without paying extra. Those features are not clearly described as not being included so it creates confusion in creating visual call flows that will not implement.

**What problems is Nextiva solving and how is that benefiting you?**

Office needs to make calls, Nextiva allows users to pick up their desk phone and make calls. Fairly simple.

  ### 18. Reliable Service, Easy Setup, Needs Better Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kristopher I. | Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Nextiva?**

I use Nextiva for business phone calls and appreciate how it allows me to make calls from my cell phone when I'm out of the office. It provides reliable phone service on the physical office phone as well. The ease of use is a big plus for me. I also really like using the app for making calls outside the office. Another thing I like is the better customer service compared to what I had before, and that the product aligns more closely with our needs. The initial setup was very easy, which made the transition smoother.

**What do you dislike about Nextiva?**

The desktop app and notifications could be better integrated with the phone and other points of access.

**What problems is Nextiva solving and how is that benefiting you?**

I use Nextiva to make and take business calls while out of the office, providing reliable phone service both on my cell phone and the office phone.

  ### 19. Reliable Service with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Murali T. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Nextiva?**

I really like that Nextiva has been very reliable for our business needs. Whether it's about texting or calling, it forwards a reliable service. We've had a few questions from time to time and were able to get answers in no time, which is impressive. The reliability is crucial because a lot of our business involves members calling to book, cancel, or postpone classes. Since we require a stable phone service, Nextiva has proven nothing short of being reliable. Also, the initial setup of Nextiva was pretty easy. We needed to get an IP phone from a different vendor which took a bit of time, but after that, everything was a breeze. This ease of use has made sticking with Nextiva a great choice since we opened the business.

**What do you dislike about Nextiva?**

There were times our number was going as kind of like a spam. I could not get any immediate assistance on that one. Yes. So I couldn't get an exact answer. So we had to go to a third-party company which had to screen our number and remove flagging.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva provides reliable service for texting and calling, which is essential for managing core calls and class bookings. It's dependable for our business needs.

  ### 20. Streamlined Communication with Seamless CRM Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cheri P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Nextiva?**

I use Nextiva for our phone system to communicate with internal and external clients, and it really makes communicating easier by streamlining communication and reducing clutter on desks. I think the integration with our CRM is fantastic because it helps us take better care of our clients, team, and referral partners. It works in tandem with our CRM, making finding accounts and information much easier, and I find the call recording feature very helpful for finding better ways to serve our clients. The initial setup was surprisingly smooth.

**What do you dislike about Nextiva?**

The customer service has been hit and miss. It would be nice to have a specific rep who checks in on us and makes sure things are going well. The reporting is where we most often need help, so a dedicated team member might be more knowledgeable about how we use the tools.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva streamlines communication, reduces desk clutter, and eases remote work. It integrates with our CRM, simplifying account management and enhancing client service by making call recording and information access effortless.

  ### 21. Effortless Transition and Stellar Communication Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tiana J. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Nextiva?**

I like the online interface of Nextiva because it allows people to text the office online number and manage voicemails received from anywhere, which is crucial to its enjoyment. The physical phone interface is also beautiful and makes it easy to read incoming phone calls and track historical calls with filters. I find the online interface helpful as it provides an extra mode of communication through text and aids in two-step verification, which minimizes the necessity of using personal phone numbers for work accounts. The initial setup was fairly easy, with all numbers ported over without changing extensions, and the physical phones were an upgrade from what we had with Cortel Technologies. We also no longer have issues with erroneous calls to the 911 emergency line, which used to be a problem.

**What do you dislike about Nextiva?**

There are no current issues or anything that I dislike about Nextiva.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva provides consistent, high-quality hardware and solves internal and external communication issues. It handles technical problems, offers an online interface for texts and voicemail management, and eliminates personal phone number use. Setup was easy and resolved previous phone call errors.

  ### 22. Effective Call Management but Clunky Analytics

**Rating:** 2.5/5.0 stars

**Reviewed by:** Riley H. | Systems Administrator, Manufacturing, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Nextiva?**

I appreciate that Nextiva allows us to use 'Advanced IVR' so that different area codes go to the correct sales team. Having the option of using soft phones or desk phones is nice. I find the call flow manager relatively easy to use. It's relatively simple to set up nine different options for the phone tree when a user calls in, and I like having the option of redirecting the call to a team or individual.

**What do you dislike about Nextiva?**

Finding reports is difficult because you have to locate the analytics button, which is only in one spot. This then redirects you to another Nextiva site to generate the report, but the report generator itself is also not user-friendly. Removing users from teams doesn't always work properly; it shows as removed, but users still receive calls. This issue requires multiple attempts to fix. The inability to configure the advanced IVR system directly is frustrating since I have to contact support and give them a .csv file for updates. Viewing current IVR configurations also requires contacting support. Uploading a voicemail is challenging due to the small file size limit, necessitating a workaround to make the file small enough for upload.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva helps us route calls to the correct sales team using 'Advanced IVR' by area code, and the option of using soft phones or desk phones is nice. The call flow manager makes setting up our phone tree easy with options to redirect calls.

  ### 23. Effortless Client Communication with Nextiva

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angela S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Nextiva?**

I like how easy it is to use Nextiva, especially because it allows me to get voicemail if someone wants to leave a message and also gives me the ability to text. This is really convenient as some people prefer texting over talking on the phone. So, Nextiva gives me the best of both worlds. It's also great for me to connect with clients of all age groups. Young clients usually prefer texting, while older clients might want to talk, so the flexibility Nextiva offers is really valuable. Setting up Nextiva was very easy as well.

**What do you dislike about Nextiva?**

So far I do not have any dislikes. It is very user friendly.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva makes it easy to connect with clients by forwarding calls from my work phone to my cell phone. It lets me handle voicemails and text, meeting different communication preferences.

  ### 24. Flexible Routing with Exceptional Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Peter S. | CISO and Senior Technology Manager, Computer & Network Security, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Nextiva?**

I like how Nextiva provides our company's main contact number, phone menu, routing to internal and external numbers, and after-hours answering service routing. I appreciate that it allows the company to control call routing in a very flexible way and provides call data analytics. Their support team is awesome. Once you understand how to use their admin portal, you have very granular and wide-ranging control of your phone system from any device with an internet connection.

**What do you dislike about Nextiva?**

It isn't always a very intuitive interface, and there is a reason I have gotten to know and rely on the Nextiva Support team over the years. Not simple, but Support helped the whole way through.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva allows flexible call routing and provides call data analytics, making it simpler to manage our phone system from any device with an internet connection.

  ### 25. Reliable Service, Needs Interface Improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tayte  H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Nextiva?**

I really like Nextiva because I rarely have issues with it and it seems to be a pretty seamless service. I appreciate that I don't often need tech or IT support to assist with it. The simplicity of the service and the fact that problems rarely occur are what stand out to me. Nextiva also has great customer service, allowing us to connect with all of our patients in a timely fashion and enabling our virtual agents to assist them daily. It's a fantastic program.

**What do you dislike about Nextiva?**

I would say the only thing about Nextiva that I would like to see improved is its interface. I think it could be slightly more customer-friendly. I just think, you know, some training tutorials on how to utilize the system to its fullest capabilities would be a good idea.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva provides great customer service and enables us to connect with patients quickly while supporting virtual agents for daily assistance.

  ### 26. Rock-Solid, Scalable VoIP with Seamless Onboarding and Real Cost Savings

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex B. | Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Nextiva?**

As a company managing multiple entities across several states, reliability and scalability were non-negotiable — Nextiva has delivered on both. The platform has been rock-solid, with minimal downtime and consistent call quality across all of our locations.
What stood out most was Nextiva's ability to scale with us. As we continue to acquire and onboard new properties, adding lines and users to the system has been seamless. The setup process is straightforward, and their support team has been responsive and knowledgeable whenever we've needed assistance during the rollout.
From a cost perspective, Nextiva is highly competitive. For a portfolio of our size, managing communication costs across multiple locations can add up quickly — Nextiva's pricing structure has allowed us to consolidate our phone services under one platform without sacrificing quality or features, resulting in meaningful cost savings compared to our previous setup.

**What do you dislike about Nextiva?**

Nothing so far.  Their customer support has been fantastic and onboarding has been fairly easy.

**What problems is Nextiva solving and how is that benefiting you?**

It provides reliability and scalability across multiple entities and states, without compromising business continuity.

  ### 27. Seamless Integration and Highly Effective Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tracy C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Nextiva?**

I really appreciate Nextiva's thorough onboarding process. We are utilizing all the features we are paying for and have a good understanding of how to use each feature. The account reps are really on top of things; they never let items fall behind and kept us on the schedule we requested. Even when we hit issues during setup, each rep assigned to the task knew how to troubleshoot and solve the issues. It's also great how they walked us through every expectation and what to expect during the initial setup.

**What do you dislike about Nextiva?**

Xbert AI is a little harder to program than expected, but when the Nextiva team helps me with adjustments, it does what we want.

**What problems is Nextiva solving and how is that benefiting you?**

I switched to Nextiva for better pricing and features. The AI assistant enhances service. The thorough onboarding ensures we utilize all features, and the reps solve issues promptly, keeping us on schedule.

  ### 28. Nextiva: Reliable Communication, Stellar Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alejandro R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about Nextiva?**

I love Nextiva for its reliability, ease of use, and excellent customer support. The call quality is crystal clear, and the platform is easy to use, which has made managing our team's communications so much easier. Their customer support is always responsive and helpful, quickly resolving any issues. It has been a game-changer for our business communications, providing consistent call quality and streamlining our communications process. Setting up new lines and getting our phone systems up and running was very easy with minimal guidance. I would definitely recommend Nextiva for any business looking for a reliable VoIP solution. Since switching, we've seen improved call quality, seamless team collaboration, and better support, which has saved us time and improved customer service significantly.

**What do you dislike about Nextiva?**

Nextiva works great overall, but the mobile app could be more intuitive and more advanced reporting features would be helpful.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva solves dropped calls and unclear audio issues, making communication seamless. It streamlines our phone system with easy management, reliable and clear call quality, excellent support, and saves time, improving team collaboration and customer service.

  ### 29. Flexible & Reliable

**Rating:** 4.0/5.0 stars

**Reviewed by:** Erick T. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Nextiva?**

I really value Nextiva's flexibility because it makes it easy to adapt as my business changes, whether it's adding users, supporting staff, or adjusting call flows. We're not locked into something. The call tree feature is a huge win and is very intuitive and powerful, which ensures we don't miss calls. Plus, we get quick response times, and Nextiva is always super reliable. It's very dependable, with no downtime, and significantly contributes to overall customer satisfaction.

**What do you dislike about Nextiva?**

There's a bit of a learning curve to the onboarding and learning the UI and admin workflows that could be smoother.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva provides flexibility, making it easy to adapt to changing business needs, supports staff and adjusts call flows. The intuitive call tree ensures we don't miss calls, with quick response times and reliable, dependable service, enhancing customer satisfaction.

  ### 30. Reliable Solution for Seamless Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vanessa S. | Account Manager | Employment Specialist, Staffing and Recruiting, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Nextiva?**

I appreciate that Nextiva is a reliable solution for our phone services, especially for outside sales and remote workers. The platform allows seamless communication across our team, and call quality has been consistently clear. I like features such as call forwarding/routing and voicemail access/forwarding to email, which make it easy to stay connected and responsive throughout the day. The mobile/desktop integration also helps avoid having to set up a physical phone remotely.

**What do you dislike about Nextiva?**

Nextiva automatically signs me in at a certain time even with a schedule in place. The setup is easy for me but difficult for new non-technical users.

**What problems is Nextiva solving and how is that benefiting you?**

I find Nextiva solves communication gaps and missed opportunities. It provides seamless communication for our outside sales and remote workers with features like call routing, voicemail forwarding, and mobile/desktop integration. Call quality is consistently clear.

  ### 31. Effortless Setup, Reliable for Remote Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steven S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Nextiva?**

I really appreciate how Nextiva makes it easy for us to communicate within the firm, especially since many of us work remotely now. It's great for keeping everyone in touch even when we're not in the same office. I would say overall, it's easy to use. They're pretty good about the setup. Once it's set up, it's like set it and forget it, and it was done well with no issues.

**What do you dislike about Nextiva?**

I would say the app that people have on their phones, sometimes the connection will drop and I'm not exactly sure why that happens, but that does happen from time to time.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva allows us to communicate within the firm, essential since many of us work remotely due to COVID. It keeps us in touch while working from different locations.

  ### 32. Persistent Call Quality Issues, Disconnected Reporting, and a Difficult Contract Exit

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Nextiva?**

When we moved to Nextiva in 2018 both the support and tools were really good.  With Nextiva we were able to take our entire company virtual in 2020 and while we had to add some workarounds for some features such as callboard.  Wallboard was designed to run on a monitor in an office and we had to get really creative to find a solution that worked first for distributed offices and then later for a fully remote workforce.

**What do you dislike about Nextiva?**

We've been a Nextiva customer since 2018 running a contact center and business phone environment for an almost 300-person team. What initially seemed like a solid platform has become increasingly difficult to work with as our needs have grown.

Call quality has been a persistent problem. Dropped and lost calls come up regularly in client and staff feedback. Every time we've raised this with Nextiva support, the response has been the same: the issue is on our end — poor network connection or user error. We've never been able to get Nextiva to own a single call quality incident, and frankly there's no tooling in the platform that would allow either side to prove it one way or the other.

The reporting and analytics situation is genuinely frustrating. The contact center and business phone systems report separately, with no native way to connect them. Trying to trace a call from the auto-attendant through the contact center queue to an individual agent's phone line requires manually exporting data from multiple places and reconciling it by hand. Reports are also complex to build and not particularly intuitive — supervisors who need quick visibility into what's happening don't get it.

When we raised these limitations and asked about an upgrade path, Nextiva's best solution was to split our users across two separate platforms — leaving business phone users on the legacy system with no AI features and no unified reporting without a third-party add-on at additional cost. That's not an upgrade, that's a workaround.

We've made the decision to move to a different platform and asked the Nextiva team to work with us to exit the contract gracefully.  They have been 'working on it' for over 6 months and there's every appearance that they intend to hold us hostage to the current contract despite acknowledging the gaps in their tools.  Use caution when contracting with them and make sure you understand what you're signing up for.  Their contracts silently auto-renew for multiple years and are difficult to exit, even when their team has acknowledged that they have no working solution for us.

**What problems is Nextiva solving and how is that benefiting you?**

At this point, Nextiva is creating more problems for my business than it is solving. We operate a contact center alongside a business phone environment, and Nextiva has acknowledged they have no solution that integrates the two — yet they continue to auto-renew contracts in 3-year terms without any proactive notice or outreach. We only became aware of our renewal terms when we began evaluating alternatives. To make matters worse, the original agreement was signed by an individual at our company who did not have the authority to execute contracts of that size. While we recognize that vendor due diligence has limits, the title and seniority level of the individual involved should have raised a flag, and Nextiva pushed the deal through regardless. We have raised this concern directly with Nextiva. When we asked about an upgrade path, their best offer was to split our users across two separate platforms with no unified reporting and no AI features for users left on the legacy system. That's not a solution — it's a workaround that creates more administrative burden and more cost. For a business that depends on reliable, connected communication tools, Nextiva has not delivered, and their response to every service issue has been to attribute the problem to our network or our users rather than their platform.

  ### 33. Nextiva for Office

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cameron L. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Nextiva?**

I like that there is a main website to use for any Admin privileges to help refine any call flows and update/add new users without the necessity of having to reach out to support.

**What do you dislike about Nextiva?**

That phone support is it's own separate line and ANY troubleshooting calls have to go through them, especially when their wait times are inconsistent.

**What problems is Nextiva solving and how is that benefiting you?**

Honestly the call flow organization and being able to build on what we already have is super helpful.

  ### 34. Simple and Effective All-in-One Communication Tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ghanshyam K. | Central Invoicing Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Nextiva?**

I like that Nextiva keeps calls, messages, and meetings in one place, making work simple and fast.

**What do you dislike about Nextiva?**

I dislike that Nextiva is expensive compared to other options. It can be confusing to use at first because there are many features. The setup process can take time, and sometimes the app feels slow or has small issues. Also, customer support is not always quick to respond.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva solves the problem of managing different communication tools by bringing calls, messages, and meetings into one place. This helps me save time, stay organized, and communicate more easily with my team and customers.

  ### 35. Nextiva Saves Time with In-App Message Reading and Robocall Blocking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melinda A. | Billing Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Nextiva?**

“What I like most about Nextiva is the ability to read messages directly in the app instead of having to listen to long or drawn-out voicemails. It saves time and makes it easier to prioritize responses. I also appreciate the ability to block robocalls, which helps reduce unnecessary interruptions.”

**What do you dislike about Nextiva?**

“I wish Nextiva included a ‘block caller’ feature directly on the physical phone, not just within the app. Having that functionality on the device itself would make it quicker and more convenient to stop unwanted calls.”

**What problems is Nextiva solving and how is that benefiting you?**

I do not have any real problems with Nextiva @ the moment seems to be a great setup with the phone app

  ### 36. Simple to Use with Great Features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cathryn S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Nextiva?**

I mostly like the simplicity of the program; it's very easy to use. The texting function is great for when customers can't answer the phone or don't know who is calling because I can text them to notify them of important information, and most people prefer this option, which helps with customer service. Additionally, the texting function allows photos, which is beneficial since most programs don't allow that.

**What do you dislike about Nextiva?**

The call delays can be delayed, or the notification of the incoming call can be a bit delayed.

**What problems is Nextiva solving and how is that benefiting you?**

I use Nextiva for its great texting feature, which works well when customers can't answer calls. It's easy to use and allows photo sharing, which a lot of programs don't offer that function.

  ### 37. Simple, Secure Electronic Faxing with Top-Notch Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** James S. | Information Systems Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Nextiva?**

Nextiva’s electronic faxing capabilities are simple to use and feel secure for companies of any size. Their customer service is also top-notch, and I would highly recommend Nextiva.

**What do you dislike about Nextiva?**

There's not much to dislike about Nextiva's electronic faxing service, except for the ability to edit/add new credit card information on their website.  Would recommend adding that ability for customers to ability to make changes without always needing to contact customer service.

**What problems is Nextiva solving and how is that benefiting you?**

Reduced cost by using less paper and conserving energy because there is no need to purchase extra fax, copier, and or scanning machines.

  ### 38. A Pleasure to Use: Powerful Admin Tools and Remote Work Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron L. | Network Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Nextiva?**

Helpful tools for admins, and the ability for the entire company to work remotely, are a real plus. It also offers broad compatibility across many devices. Overall, it’s been a pleasure to work with.

**What do you dislike about Nextiva?**

Nothing really comes to mind, other than the monthly bill.

**What problems is Nextiva solving and how is that benefiting you?**

We urgently needed to move everyone out of the office, and Nextiva provided the solution that helped us keep our doors open and our business coming in.

  ### 39. Helps keep clinic calls organized and professional

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ishan S. | Manager and  Dietician at Chaitanya Homoeo  Clinic,  Medical Store Owner,  Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 08, 2026

**What do you like best about Nextiva?**

I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taking everything on my personal number. Most calls were about appointment timing, basic queries, and follow-ups, so having one place for clinic calls helped bring more order to daily communication.

What I liked most was being able to see missed calls and return them later. During busy clinic hours, I cannot answer every call. With Nextiva, I could check who called and call back when I was free. This helped reduce small gaps in communication and made follow-ups more consistent. Keeping clinic calls separate from personal calls also felt more professional.

Getting started was simple. I did not need much setup to start using basic calling. The app felt easy to use for daily work, and call logs and voicemail were enough for my needs. I did not use advanced features, but the basic calling experience worked fine for a small clinic setup.

On some days, I checked missed calls from another device when I was not at the clinic desk. This flexibility helped me stay connected while moving between clinic work and content tasks. It made daily calling work feel less stressful.

Nextiva helped me keep clinic communication more organized. It made it easier to return missed calls, handle follow-ups on time, and keep clinic calls separate from personal calls in day-to-day work.

**What do you dislike about Nextiva?**

Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app could feel a little slow on weak internet. For a small clinic setup, the pricing also feels on the higher side. These are minor points and don’t affect the main calling work much.

**What problems is Nextiva solving and how is that benefiting you?**

Earlier, when I was handling clinic calls on my personal number, it was hard to keep track of missed calls during busy hours. Many calls came in for appointments and basic queries, and sometimes I could not return them on time. This created small gaps in communication.
When I was using Nextiva, it helped bring all clinic calls into one place. I could see missed calls clearly and call people back later when I was free. This made follow-ups more consistent and reduced confusion around who had called and when.
It also helped separate clinic calls from personal calls, which made daily work feel more professional and less mixed up. On some days, I could check call history from another device when I was not at the clinic desk, which helped me stay connected while moving between clinic work and content tasks.
Overall, using Nextiva helped make clinic communication more organized for me at that time. It reduced missed call issues, improved follow-ups, and made daily calling work easier to manage.

  ### 40. Top-Tier VoIP with Excellent Call Quality and an Easy Interface

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Nextiva?**

Its definitely amongst the top 3 VOIP providers. The call quality, minimal downtime/issues, and easy to use interface make it one of the best options for anyone needing a phone system.

**What do you dislike about Nextiva?**

While it can be recognized as a top VoIP provider, its pricing is on the higher end. Also, we were unable to integrate it with the software we were using at the time to process work orders, which ultimately led us to choose a different solution.

**What problems is Nextiva solving and how is that benefiting you?**

It helped solve communication gaps between our office, customers, and technicians. It provided a reliable and consistent way to stay connected, which made coordinating jobs, responding to custoemrs, and managing day to day operations much smoother and more efficient.

  ### 41. Safe, Easy Access to My Work Line Anywhere

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Nextiva?**

I like having access to my work line when I am out of office. It's much safer than giving out my personal number to clients. Plus my job requires that I leave the office during the day quite frequently. The app is fairly easy to use and there are nice settings to control when and how you receive calls. The app provides a much faster way to review voicemails than the line in the office.

**What do you dislike about Nextiva?**

Sometimes, the app will not catch phone calls. I'm not sure why because the app is still logged in and I don't mess with the settings. Texting is an add-on service which my company does not utilize. We can receive texts but not reply.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva is solving the issue of having to provide your personal line for business without needing a second phone and an unsecure additional line.

  ### 42. Easy to Use, Helpful Support, and Great Demos & Training

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bridget  F. | Office/accounting assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Nextiva?**

Nextiva has been pretty easy to use.  If I need help, it's easy to find.  And I enjoy all the demos and training they offer!

**What do you dislike about Nextiva?**

I don't know that i dislike anything so far.  I can say that I do wish that my IT dept had done a better job of explaining the system to me when I first started.

**What problems is Nextiva solving and how is that benefiting you?**

They are offering ways to better serve our many customers. They also suggest ways to minimize our work loads.

  ### 43. Reliable Across Devices with Handy Voicemail-to-Email

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Nextiva?**

I like that I can use it across devices, and it has definitely become WAY more reliable over the years. I also appreciate that my voicemails are emailed to me while still showing up in the phone application, which helps ensure I don’t miss any messages from my clients.

**What do you dislike about Nextiva?**

Sometimes when I go to text a client, it won't send but it will send it in an "title not available" message thread and says "unable to send". I am able to resend it by copying and pasting so it is a minor inconvenience.

**What problems is Nextiva solving and how is that benefiting you?**

Being able to call my clients and have a work phone number, streamlining business communications to a place separate from my personal communications on my personal devices.

  ### 44. Reliable Communication with Room for Setup Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Danielle M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Nextiva?**

I use Nextiva for incoming and outgoing calls and appreciate its role in effective communication. What I like most about Nextiva is its ease and reliability. I also enjoy their extensions and call flows, which make our system more professional for clients. The smooth transition was supported by a lot of help from the Nextiva team, which made the initial setup somewhat easy.

**What do you dislike about Nextiva?**

Their setup is a little confusing, especially for call flow and personalization features. It's very difficult to understand and could be more straightforward.

**What problems is Nextiva solving and how is that benefiting you?**

I use Nextiva for effective communication through incoming and outgoing calls. It makes our system more professional for clients.

  ### 45. Effortless Setup, Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patti D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Nextiva?**

I like that Nextiva's software is easy to navigate. We can call and get assistance whenever it's needed, which is really helpful. When we need to set up a ring pattern for a department, they've been very helpful in adding suggestions on what we need and then help us to input it. The initial setup was very easy, and we were supported by a team during the process.

**What do you dislike about Nextiva?**

We have not had any problems

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva resolves equipment issues and connectivity problems. It's easy to navigate, and I can get help whenever needed. They provide great support with ring pattern setups for departments.

  ### 46. User-Friendly Platform with Effective Communication Tools

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chris J. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Nextiva?**

I like the user-friendly interface of Nextiva. It allows us to text and call all from one simple interface, making things quick and easy. It saves me time and is very simple, allowing me to stay connected with potential candidates in real time. The initial setup and training were pretty easy, and the interface is self-explanatory and painless.

**What do you dislike about Nextiva?**

Maybe the way all the messages and voicemails are stored could be organized a little better.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva allows us to make phone calls and receive texts all in one program from anywhere, saving time and keeping me connected with potential candidates in real time.

  ### 47. Easy to Use and Quick to Install on All Devices

**Rating:** 4.5/5.0 stars

**Reviewed by:** Javier A. | GDS Support Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2025

**What do you like best about Nextiva?**

I like the ease of use of the platform, the computer application, and the mobile application. Additionally, the installation process is very quick and simple. I also really like the speed and efficiency with which the support team helps us with any issues.

**What do you dislike about Nextiva?**

The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently.

**What problems is Nextiva solving and how is that benefiting you?**

In my personal case, it helps me that it works very well just with an internet connection, and for me, having a remote job and not being directly in a location, it makes it much easier to communicate immediately with my coworkers, as well as with our clients. I can resolve any assigned task and always stay in communication from anywhere. It allows me to communicate with my suppliers, work team, clients, all within reach, very quickly and easily.

  ### 48. Simplifies Communication with No Extra Steps

**Rating:** 5.0/5.0 stars

**Reviewed by:** Caren F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Nextiva?**

I really like that I don't have to download an app to use Nextiva, which makes it easy for me to access it wherever and whenever. I can just go to the website and use it without any additional steps. The ability to make international calls is a big plus too, as it usually comes with extra steps or costs but with Nextiva, I don't have to worry about those. The initial setup was pretty easy, which helped in getting started smoothly.

**What do you dislike about Nextiva?**

None.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva solves delay in communications often seen in emails. I can make international calls without extra steps or costs, and use it without downloading an app, which makes it convenient to access anywhere.

  ### 49. Great Fit For our Small Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah S. | Tax Peparer/Owner, Financial Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2025

**What do you like best about Nextiva?**

I was able to start using their app, within a couple hours after buying their core plan. It's easy to understand and manage, features are simple, basic meetings, calls, voicemails, sms. The onboarding was fast and the agent was very patient. I help with accounting a couple clients, and the service I am paying with Nextiva works perfectly fine for me with both functionality and pricing. I really recommend it even if you are not a tech save person.

**What do you dislike about Nextiva?**

My husband and I were supposed to go through the additional verification process after sign up. I was a bit frustrating.

**What problems is Nextiva solving and how is that benefiting you?**

Nextiva provided me with a new phone number that I was looking for, since I need to separete some of my clients, and it is the easiest way to do it. We can use it all regualr features like calls, voicemails, sms for even better price than our phone plan. As an additional feature I like meetings, since now I can send those links to meet up with partners directs from the app.

  ### 50. Easy to Use and Reliable—No Downtime Issues

**Rating:** 4.0/5.0 stars

**Reviewed by:** Janine J. | Operations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Nextiva?**

Haven't had an issue or downtime yet.  Easy to use.

**What do you dislike about Nextiva?**

I have no complaints.  If anything in the 5 years that I have been using Nextiva I haven't had a conversation with anyone.  Couldn't tell you who my account rep is.

**What problems is Nextiva solving and how is that benefiting you?**

No dropped calls.  Voice mail is always there.  System is so easy.


## Nextiva Discussions
  - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes
  - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes
  - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote
  - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote
  - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote

- [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+23%3A09%3A08+-0500&secure%5Bsession_id%5D=18bd406d-7f64-41c4-b4c1-62f9ff5d9657&secure%5Btoken%5D=25bb0dda8c7368cf4ee9617cd979a426db80085ebe3297b9d47b71deb3c62aed&format=llm_user)
## Nextiva Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [CALLREVU](https://www.g2.com/products/callrevu/reviews)
  - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [HighLevel](https://www.g2.com/products/highlevel/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [RIMS paging](https://www.g2.com/products/rims-paging/reviews)
  - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews)
  - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## Nextiva Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing

## Top Nextiva Alternatives
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