8x8 Work Reviews & Product Details

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

Seller

8x8

Discussions

8x8 Work Community

Languages Supported

German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish

Solution Type

All-in-One

Overview by

8x8

Used by Apiture and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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8x8 Work Integrations

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Verified User in Medical Practice

Mid-Market (51-1000 emp.)

10/7/2026

"8x8: Intuitive VoIP, Excellent Call Quality, and Fast, Knowledgeable Support"

5/5

What do you like best about 8x8 Work?

Whether you are a user or support staff, 8x8 is the easiest VOIP system I have found. It is VERY intuitive. All functions are very easy to understand and use. The call quality is excellent and consistent. Every time I have needed support they are quick to respond, friendly, and very knowledgeable. My issue has been resolved quickly 100% of the time. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

We have been an 8x8 customer for 3 years and I can't think of anything I dislike. We are very happy! Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Customer, Three years of 100% resolution rate and glowing praise across the board, thank you! We're thrilled 8x8 Work has made such an intuitive telephone system for your clinic locations, and that the admin console is boosting your support team's efficiency. Wonderful to have you as such a happy long-term customer!

Leon K.

Systemadministrator

Mid-Market (51-1000 emp.)

6/18/2026

"Modern interface, easy configuration, and fast chat support"

4.5/5

What do you like best about 8x8 Work?

The interface of 8x8 Work is modern and simple. Employees can quickly find their way around even without prior experience. Configuration as IT is straightforward, ensuring the ability to respond to spontaneous internal events, whether it's call forwarding or quickly assigning a phone number. We mostly use the Microsoft Teams integration. The price-performance ratio is acceptable, and billing control is possible through the portal for the itemized bill. Support responded via chat within a few seconds; initially, an AI asked questions and then directed me to the right support agent, who also helped me. We have had no performance issues. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

There are some difficulties with the Microsoft dial pad, thus affecting the initial setup. The problem is known, and I assume that 8x8 is working on a solution. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

No more hardware phones needed, resulting in much less investment in hardware. Significant time savings. No need to order individual phone numbers, as there is a quota of phone numbers. Setting up individual phone hardware is quick and easy. Usage is possible immediately after user setup. Appropriate permission levels are possible, ensuring data protection. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Leon, Fantastic to hear the modern interface, fast IT configuration, and Teams integration are all delivering so well! The Microsoft dial pad setup issue is noted. Eliminating hardware phones and streamlining number management are exactly the kind of wins we love to deliver!

Joseph A.

Administrative Operations Lead

Small-Business (50 or fewer emp.)

7/2/2026

"Feature-Rich Phone System with Great Ring Groups & Analytics"

5/5

What do you like best about 8x8 Work?

I'm familiar with 8x8 from previous jobs & already liked all of the features, especially around ring groups & analytics! I wanted a new phone system for my current job, so I recommended 8x8 to my boss & compared it to other phone system softwares & showed him that 8x8 is best for us Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

It'd be nice to be able to send & receive texts somehow from the main hunt group number that we use as caller ID, but I understand how that might not be feasible Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

It's solving the problem of my boss wanting me to use my own personal number/cellphone to contact patients & clinicians! Now we have oversight, analytics, and I don't have patients & prospective new patients calling my personal cell at all times of day/night! You've helped me to regain some privacy! Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Joseph, Love that you championed 8x8 and brought it to your current role! Protecting your personal number while gaining proper analytics and oversight is such a great outcome. The hunt group SMS idea is a great suggestion and we'll make sure it gets passed along to our product team. Thanks for being such a great advocate!

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/12/2026

"8x8 Work: All-in-One Communications That’s Easy to Get Started With"

5/5

What do you like best about 8x8 Work?

I like that 8x8 Work brings calling, messaging, voicemail, and other communication tools together in one platform. It’s easy for users to get up and running, and the interface is straightforward without requiring much technical knowledge. The admin tools and integrations also make it convenient to manage across an organization. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The biggest drawback is that some of the more advanced features and settings can take time to understand, especially during initial setup. The interface is generally easy to use, but certain administrative functions could be more intuitive. Integrations are useful, although getting everything configured correctly can sometimes require extra troubleshooting. I also think the onboarding and documentation could be more streamlined for organizations that are setting up the platform for the first time. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

8x8 Work gives us a centralized communication platform instead of having phone calls, voicemail, messaging, and other communication tools managed separately. This makes it easier for our team to stay connected, manage calls, and communicate with users from one place. It also simplifies administration and makes it easier to support employees remotely, while integrations help connect our communications with the other tools we already use. Overall, it reduces the amount of time spent managing multiple communication systems and gives us a more consistent experience for both users and administrators. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Customer, Great to hear the all-in-one platform is simplifying communication and remote support for your team! Your feedback on advanced feature complexity, admin intuitiveness, and onboarding documentation is really valuable and exactly the kind of input that drives our improvements. Thanks for the thoughtful and detailed review!

Shelly N.

Mid-Market (51-1000 emp.)

1/27/2022

"8x8 Work VOIP phone"

4/5

What do you like best about 8x8 Work?

I'm not aware of any new options. Still meets our needs to access 24hrs/day anywhere we're at. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I wish reporting & analytics were easier to understand. Review collected by and hosted on G2.com.

Recommendations to others considering 8x8 Work:

Fairly easy to use, can use on desktop computers, cell phones, desk phones, etc. So many options. The chat room feature is helpful (especially during the pandemic). Works great for answering calls off-site with the app on our cell phones. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

No more dropped calls! This was becoming an increasingly more frequent issue with our previous provider. This has helped tremendously with general customer satisfaction and work productivity. Review collected by and hosted on G2.com.

Response from Jeremiah Mercado of 8x8 Work

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Good day Shelly!

We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track!

David H.

Director of Network Infrastructure

Mid-Market (51-1000 emp.)

5/4/2026

"8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface"

5/5

What do you like best about 8x8 Work?

8x8 seems to be a very solid cloud-based IP telephony provider. Over the past four years, we’ve had very few issues and practically no downtime. I really like the SMS capability and the configuration options available. The admin interface is also fairly intuitive and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I can’t really think of any downsides, since 8x8 uses multiple redundant data centers that are strategically located across the United States. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

8x8 phones seem to be much more stable connectivity overall than another part of our company utilizing MS Teams phones. Because our 8x8 Phones utilize a SSL certificate to authenticate to 8x8, it is easy to keep a phone working, as opposed to the competition Teams phones having to be constantly logged in to Teams in order for a physical phone to work. 8x8 work app works well, and provides a lot of functionality for the end user. Voicemail, and current status, as well as switching between physical phone and mobile/computer phone is as easy a clicking a button. Logging into call queues is also super simply with the flip of a switch either in the Mobile 8x8 work app, or within the desktop 8x8 work app. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi David, Four years of rock-solid reliability — that's exactly what we aim for! We love hearing that our redundant infrastructure, SSL authentication, and seamless device switching are making a real difference compared to the competition. Thanks for the detailed and thoughtful review!

Bernard G.

Network Engineer

Enterprise (> 1000 emp.)

5/1/2026

"Seamless Multi-Device Handoff, But Inconsistent Admin UX"

2.5/5

What do you like best about 8x8 Work?

The ability to use the product across multiple devices seamlessly. Signed in on a mobile as well as my work device. Great for handing off between them. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The admin section of the back end is inconsistant. There are screens where the tables are filterable, this isn't the case across all screens. Seems basic UX experience is not considered.

Simple things like a block of a telephone number across an organisation requires a user license and a clunky workaround to get this to work over multiple pbx's. This should be bread and butter simple stuff. But the web interface is quite limited on features like this. It should be controllable globally on the numbers assigned to our organisation.

The performance monitoring screens for calls never seems to fully capture what the end user is experiencing.

Exporting devices is the only way to see the mac address and ip address of a device. This page should be filterable. Instead it is limited to 60 devices until you scroll. Export is the only way around. Which is rubbish as you then have a saved doc with all device passwords not locally in the product in plain text. Security risk everytime we have to export. We have raised this via the support channels or requests but not seen any improvement in this. Again this goes back to the UX should be the same across all screens, even rarely used screens. A table page should have some mechanism to filter. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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HI Bernard, Great to hear seamless multi-device handoff is working well, and glad the AI voice prompts have simplified your IVR setup! Your detailed feedback on admin UX consistency, number blocking, device filtering, and the security risk around exported passwords is invaluable, this will be raised to our Product team. Thank you for taking the time to document it so thoroughly.

Ashley S.

OFFICE MANAGER

Small-Business (50 or fewer emp.)

10/15/2026

"Easy to Work With"

5/5

What do you like best about 8x8 Work?

EASY TO WORK WITH, INTERNET BASED PHONES AND TECHNICAL SUPPORT IS ALWAYS PLEASANT Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

THE TIME IT ACTUALLY TOOK 8X8 TO GET BACK WITH ME AFTER PLACING MY ORDER FOR MY PHONE TO TELL ME THAT IT WAS BACKORDERED AND SUGGESTED ME ORDERING A DIFFERENT ONE Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Customer, Glad to hear the ease of use and pleasant technical support have made a strong impression! We apologize for the delay in communicating about the backorder on your phone, that's feedback we'll share with the team. Happy the alternative solution got you sorted out directly!

Shri .

Software engineer

Enterprise (> 1000 emp.)

5/20/2026

"User friendly,Reliable and all in one platform."

4.5/5

What do you like best about 8x8 Work?

What I like best about 8x8 is that it combines calling, video meetings, messaging, and contact-center features into one platform, which makes collaboration much easier for distributed teams. Users and reviewers also frequently praise its reliability, integrations with tools like Salesforce and Google Workspace, and the ease of managing users and settings. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

What I dislike that 8x8 can occasionally have call-quality issues and a confusing admin interface. Others mention that customer support response times can be inconsistent, and certain advanced features take time to learn. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

8x8 solves communication and collaboration challenges by bringing calls, video meetings, messaging, and customer interactions into one platform. This benefits me by making team communication faster, reducing the need for multiple apps, and helping manage remote work more efficiently. It also improves responsiveness with clients and keeps conversations organized in one place. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Shri, Show more

9:45 AM

Thrilled that the all-in-one platform is making distributed teamwork and client communication so much more efficient! We take the feedback on call quality, admin navigation, and support consistency seriously; these are areas we're continuously investing in. Thanks for the well-rounded and thoughtful review!

Shukhrat A.

Support Analyst

Mid-Market (51-1000 emp.)

9/11/2026

"Crystal-Clear Connection in a Clean, User-Friendly App"

5/5

What do you like best about 8x8 Work?

The best thing for me is the connection quality. It’s clear and free of noise, like a good landline or mobile connection. The app is also very user-friendly, with a neat design and no heavy add-ons. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I don't have anything I dislike on mind at the moment. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Shukhrat, Love hearing that call clarity and the clean, user-friendly design are standing out for you! Multiple caller IDs for reaching customers with local numbers across countries is such a great use case, and we're thrilled it's working so well for your global outreach. Thanks for the great review!