8x8 Work Reviews & Product Details

The UI is easy to navigate with most needed features easy to reach. I like the voicemail transcription and chat features too. Review collected by and hosted on G2.com.

The desktop software (exe version) claims to self update according to the documentation, but I've never seen this work reliably in my experience, I have to manually download the updates every couple months. This can be a frustrating experience when our call center agents start missing calls in the middle of a workday due to the software just glitching out until the newer version is installed. Review collected by and hosted on G2.com.

The main advantages of 8x8 Work lie in its simplicity. Having simple and easy-to-use features is essential to me, as it allows us to work quickly and efficiently, giving us more time for other tasks.

Additionally, my experience with the support team when seeking advice has been excellent. The help center website is also well constructed and very furnished if you need to find information to resolve potential issues by yourself.

Another standout feature is the platform’s ease of use and seamless integration. It’s incredibly straightforward to set up, and it integrates smoothly with other tools we’re already using (such as Microsoft Teams).

The user-friendly design and smooth transitions between features make it a pleasure to use daily. Tool is also updating itself very quickly. Review collected by and hosted on G2.com.

The application can be slow to load at times, but overall, there are no major issues to report. Review collected by and hosted on G2.com.

I enjoy being able to use my 8x8 service on my VOIP desk phone, my PC, my traveling tablet and my smartphone. I have been using the service for more than 14 years and i appreciate the continuing product/software development. I am very happy with of the 8x8 VOIP system and its ability to take care of my business needs! While the features have grown the price has been very stable rising cumulatively less than 6% since inception in 2011 Review collected by and hosted on G2.com.

I am very happy with the features available on my 8x8 service. There are no features that i dislike . Review collected by and hosted on G2.com.

I really like how seamlessly 8x8 Work integrates with both my PC and phone—it makes switching between devices effortless. It’s also incredibly user-friendly, which helps reduce training time. Plus, the recent interface updates give it a much more modern and sleek look, which improves the overall experience. Review collected by and hosted on G2.com.

I do receive quite a few notifications about service outages or ongoing fixes. However, in my experience, these issues haven’t actually impacted my calls or daily work—maybe I just don’t make enough calls to notice. It can be a bit distracting to get so many alerts, even if the service itself remains reliable for me. Review collected by and hosted on G2.com.

Ease of use, its interface, and the ease of connecting with the support rep to quickly resolve any issues with 8x8. Review collected by and hosted on G2.com.

There are no specific dislikes, but as the saying goes, there is always room for improvement, so I hope to see more exciting additions in the future. Review collected by and hosted on G2.com.

I can pick any phone number. I have a virtual fax line. I like the ability to use it on multiple devices. The video quality is great. I like the integration with Outlook and other applications. Review collected by and hosted on G2.com.

I wish I had more space for voicemails. It would be great if I can be logged in on multiple mobile devices, like my smartphone and tablet. There is so much to still learn. Review collected by and hosted on G2.com.

I like how easy it is to use 8x8 Work for calls, chats, and meetings all in one place. It keeps our team connected whether we’re in the office or remote, and the call quality is consistently reliable. Review collected by and hosted on G2.com.

I’ve noticed that managing call recordings or accessing certain settings can be a little cumbersome, and the mobile app occasionally lags. Review collected by and hosted on G2.com.

I appreciate the greater functionality 8x8 Work offers compared to BT, as it significantly enhances our operations. The improved mobility the platform provides is a major benefit, allowing us to work flexibly. I really value the simplicity of use, making our daily communication tasks efficient and straightforward. The dependable support received during the complex configuration process was instrumental in successfully setting up the system. Review collected by and hosted on G2.com.

I found the configuration of 8x8 Work quite complex initially. It required a significant amount of effort to set up. Although I eventually received the necessary support, the setup process could have been more intuitive. Additionally, it was not easy to reach a human support engineer when needed. Review collected by and hosted on G2.com.

The best thing about 8x8 work is that it is easy to use and keeps all communication in one place. Calling, texting, meetings, and messages are all available together, which makes work faster and more organized. Review collected by and hosted on G2.com.

Sometimes I am not able to retrieve the recordings from 8x8, but not every time. Review collected by and hosted on G2.com.

8x8 makes it very easy to have a landline number and have it available to manage by my mobile. Ideal for Hybrid working and a small organisation like mine. I use it daily and allows clients to contact me at all times. Review collected by and hosted on G2.com.

I have had some trouble logging in during the past and i have had the same ting happen today. It always gets resolved but its frustrating use of my time when it happens Review collected by and hosted on G2.com.