G2

JaMya B.

Desktop Support Analyst

Mid-Market (51-1000 emp.)

9/18/2026

"Friendly GUI, Reliable VoIP, and Powerful Contact Center Features"

5/5

What do you like best about GoTo Connect?

Friendly GUI, Available support, Amazing compatibility, very redundant, Rarely any global outages. very reasonable pricing and plans, AI integrations available. Amazing contact center tools and features. Wide range of integrations available. Review collected by and hosted on G2.com.

What do you dislike about GoTo Connect?

I have very few dislikes, as a VOIP Engineer I would like more visibility in call tracking details, however goto support is usually able to assist when any concerns or issues point us into call tracing. Review collected by and hosted on G2.com.

What problems is GoTo Connect solving and how is that benefiting you?

They make managing, supporting and creating phone systems easy to use. Legacy systems like Cisco have many moving parts and it's usually hard to trace numbers, users, dial plans, etc., but goto gives client support and admins an easy to understand visual of call flows. This decreases time for resolving issues that would otherwise be complex in other phone system environments. Review collected by and hosted on G2.com.