# Best VoIP Providers

## How Many VoIP Providers Products Does G2 Track?

**Total Products under this Category:** 486

### Category Stats (Aug 2026)

- **Average Rating:** 4.37/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Phone2 (+4.77%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank VoIP Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 61,500+ Authentic Reviews
- 486+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for VoIP Providers
 ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=16314&focus%5B%5D=70977&focus%5B%5D=18255&focus%5B%5D=4872)

Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Dialpad Connect, Webex Calling, Webex Suite, and Aircall.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=dialpad-connect&focus%5B%5D=webex-calling&focus%5B%5D=cisco-webex-suite&focus%5B%5D=aircall)

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,409

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingEX, making communication and collaboration seamless for their teams.
- Users value the **helpful customer support** of RingEX, enhancing the overall experience and usability for everyone.
- Users appreciate the **high-definition voice quality** of RingEX, enhancing communication and customer support experiences.
- Users praise the **user-friendly interface** and **AI note-taking** , enhancing communication and collaboration efficiently.
- Users find RingEX to be **incredibly helpful** for maintaining client connections, enhancing reliability and support.

##### Cons

- Users find the **customer support challenging** , often facing difficulties in communication and unnecessary complications.
- Users find the **complex processes** in RingEX challenging, particularly when navigating setup and administration aspects.
- Users often face **call issues** with RingEX, including inadequate tracking of calls and poor customer support experiences.
- Users find the **customer support difficult to access** , making resolutions more complicated than necessary for known issues.
- Users find the **admin config options unintuitive** , making tasks like changing voicemail messages and hold music overly complex.

#### What Are Recent G2 Reviews of RingEX?

**["RingEX Business SMS Keeps Customer Texts with the Company"](https://www.g2.com/survey_responses/ringex-review-13370711)**

**Rating:** 5.0/5.0 stars

_— Gwen W._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13370711)

**["RingEX Made Our Office Move Seamless with Number Portability and Visual Voicemail"](https://www.g2.com/survey_responses/ringex-review-13363508)**

**Rating:** 4.0/5.0 stars

_— Grace W._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13363508)

#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments, 1 upvote
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,593

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users applaud Nextiva's **amazing customer support** , highlighting excellent service, knowledge, and ease of access for assistance.
- Users appreciate the **ease of use** of Nextiva, highlighting its intuitive interface and simple setup process.
- Users rave about the **exceptional customer service** of Nextiva, highlighting its knowledge and support availability.
- Users commend the **easy setup** of Nextiva, highlighting a seamless onboarding experience with excellent customer support.
- Users commend Nextiva's **reliability** , noting quick customer support and easy, intuitive system integration for seamless communication.

##### Cons

- Users find the **onboarding complexity** of Nextiva frustrating, with slow support and frequent setup issues hindering functionality.
- Users find the **difficult configuration** of Nextiva to be clunky and often overwhelming, impacting their initial experience.
- Users are frustrated with **number issues** , including delays, limitations on SMS attachments, and cumbersome support processes.
- Users find the **complex processes** of Nextiva challenging, particularly in setup and navigation for small businesses.
- Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting their overall experience.

#### What Are Recent G2 Reviews of Nextiva?

**["Reliable, Cost-Effective VoIP with Helpful Support"](https://www.g2.com/survey_responses/nextiva-review-13360964)**

**Rating:** 5.0/5.0 stars

_— Mark S._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13360964)

**["Simplifying Business Communication"](https://www.g2.com/survey_responses/nextiva-review-13237018)**

**Rating:** 5.0/5.0 stars

_— Pablo V._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13237018)

#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### [Zoom Phone](https://www.g2.com/fr/products/zoom-zoom-phone/reviews)

Le système téléphonique cloud axé sur l'IA conçu pour le travail moderne. Zoom Phone réunit appels fiables, collaboration et IA dans une application simple qui garde les équipes connectées, où qu'elles travaillent. Avec l'AI Companion inclus, les équipes obtiennent des résumés instantanés, des messages vocaux prioritaires et des prochaines étapes exploitables pour rester productives sans les tâches fastidieuses. Construit sur la plateforme de confiance de Zoom, Zoom Phone offre une disponibilité de 99,999 %, une couverture mondiale dans plus de 49 pays, et des options flexibles de Bring Your Own Carrier (BYOC). La conformité est intégrée, y compris HIPAA, GDPR et FedRAMP. Points forts de l'IA : AI Concierge\* Résumés en temps réel et après appel Priorisation des messages vocaux et extraction des tâches Demandez à AI Companion des réponses instantanées pendant ou après les appels Résumés SMS d'équipe dans Power Pack\* Zoom Phone connecte vos équipes et vos clients dans une expérience fluide et axée sur l'IA. \*Disponible moyennant un coût supplémentaire.

**Average Rating:** 4.6/5.0

**Total Reviews:** 2,634

#### How Do G2 Users Rate Zoom Phone?

- **the product a-t-il été un bon partenaire commercial?:** 9.0/10 (Category avg: 8.8/10)
- **Appels téléphoniques:** 9.1/10 (Category avg: 9.1/10)
- **Numéro VoIP:** 8.8/10 (Category avg: 9.0/10)
- **Appels de bureau à bureau:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zoom Phone?

- **Vendeur:** [Zoom](https://www.g2.com/fr/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Site Web de l'entreprise:** www.zoom.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ingénieur logiciel, Président
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 50% Small, 32% Medium

#### What Do G2 Reviewers Say About Zoom Phone?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent la **facilité d'utilisation** de Zoom Phone, le trouvant convivial et simple pour tous les niveaux.
- Les utilisateurs apprécient les **fonctionnalités de visioconférence** de Zoom Phone, améliorant la collaboration avec un partage d'écran et un enregistrement faciles.
- Les utilisateurs apprécient la **fiabilité** de Zoom Phone, notant sa disponibilité constante et la qualité de ses performances audio et vidéo.
- Les utilisateurs apprécient l' **intégration transparente** de Zoom Phone, rendant la communication simple et efficace à travers les plateformes.
- Les utilisateurs apprécient la **haute qualité vidéo** de Zoom Phone, ce qui améliore la clarté et l'engagement lors des appels et des réunions.

##### Cons

- Les utilisateurs estiment que Zoom Phone a **des fonctionnalités limitées** , manquant d'options essentielles comme l'envoi de fax et des outils de reporting complets.
- Les utilisateurs ont du mal avec les **problèmes de Zoom** , surtout lors de la transition entre les applications et sur des ordinateurs plus lents, ce qui affecte l'utilisabilité.
- Les utilisateurs rencontrent souvent des **problèmes de notifications d'entrée de réunion** qui causent de la confusion et nuisent à l'expérience globale sur Zoom Phone.
- Les utilisateurs trouvent des **fonctionnalités manquantes** dans Zoom Phone, telles qu'un support inadéquat et l'absence de fonctions importantes comme l'envoi de fax.
- Les utilisateurs signalent des **problèmes de connexion** fréquents avec Zoom Phone, soulignant des bugs, des réseaux lents et des options de reconnexion peu fiables.

#### What Are Recent G2 Reviews of Zoom Phone?

**["Zoom for PA Education"](https://www.g2.com/fr/survey_responses/zoom-phone-review-5311865)**

**Rating:** 5.0/5.0 stars

_— Dawn L._

[Read full review](https://www.g2.com/fr/survey_responses/zoom-phone-review-5311865)

**["Appels tout-en-un pratiques avec transfert fluide, messagerie vocale et SMS"](https://www.g2.com/fr/survey_responses/zoom-phone-review-12923372)**

**Rating:** 4.5/5.0 stars

_— Nitin V._

[Read full review](https://www.g2.com/fr/survey_responses/zoom-phone-review-12923372)

### [Quo](https://www.g2.com/es/products/quo-quo/reviews)

Con la confianza de más de 90,000 empresas, Quo (anteriormente OpenPhone) reúne las llamadas, mensajes de texto y contactos de tu equipo en un espacio de trabajo potenciado por IA, ayudándote a responder al instante y ganar más clientes. Aporta claridad a cada conversación. Los buzones compartidos, las notas internas y un mini CRM brindan a cada compañero de equipo la visibilidad y el contexto que necesitan para asegurarse de que no se pierda ningún cliente. Responde a cada cliente. Rápido. La IA integrada responde llamadas las 24 horas del día, los 7 días de la semana, los flujos de llamadas flexibles enrutan a los clientes al instante, y las propiedades de contacto personalizadas aseguran que estés allí cuando tu cliente te necesite, sin perder ningún detalle. Escala sin esfuerzo a medida que creces. Desde tu primer cliente hasta el milésimo, Quo se adapta contigo. Sin configuraciones complejas, sin capacitación adicional, sin dolores de crecimiento. Con Quo, nunca ha sido tan fácil cerrar más tratos, apoyar a más clientes y hacer crecer tu negocio, sin perder el toque humano.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3,382

#### How Do G2 Users Rate Quo?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.5/10 (Category avg: 8.8/10)
- **Llamadas:** 9.4/10 (Category avg: 9.1/10)
- **Número VOiP:** 9.4/10 (Category avg: 9.0/10)
- **Llamadas de escritorio a escritorio:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Quo?

- **Vendedor:** [Quo](https://www.g2.com/es/sellers/quo)
- **Sitio web de la empresa:** www.quo.com
- **Año de fundación:** 2018
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @gowithquo  
5,475 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c33883f1b2bed0721a5354265f240bde9e3cffa6b714170289503265f457b6ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28667405%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Bienes Raíces, Construcción
- **Company Size:** 92% Small, 7% Medium

#### What Do G2 Reviewers Say About Quo?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran la **facilidad de uso** de Quo excepcional, con una configuración simple y una interfaz intuitiva que mejora su experiencia.
- Los usuarios elogian el **soporte al cliente receptivo y servicial** de Quo, haciendo que la resolución de problemas sea fácil y eficiente.
- Los usuarios valoran la **amplia gama de características esenciales** en Quo, apreciando su interfaz intuitiva y su soporte útil.
- Los usuarios elogian la **fácil configuración** de OpenPhone, facilitando una transición suave y un uso diario efectivo para sus negocios.
- Los usuarios aprecian las **funciones de grabación de llamadas y transcripción** de Quo, mejorando la eficiencia y organización de la comunicación.

##### Cons

- Los usuarios experimentan **problemas de conexión** con Quo, afectando el silenciamiento de llamadas y la conectividad de los auriculares.
- Los usuarios a menudo enfrentan **desconexiones de llamadas** y errores de notificación que interrumpen su experiencia de comunicación con Quo.
- Los usuarios encuentran el **alto costo** de Quo confuso, con precios poco claros y tarifas inesperadas que afectan su experiencia.
- Los usuarios frecuentemente enfrentan **problemas de llamadas** con Quo, incluyendo errores, notificaciones perdidas y pantallas de llamadas persistentes.
- Los usuarios informan de **retrasos** en los tiempos de respuesta del soporte y en el procesamiento de pagos, lo que puede obstaculizar la experiencia general del usuario.

#### What Are Recent G2 Reviews of Quo?

**["All-in-One Integrations That Make Quo Easy to Use Across Devices"](https://www.g2.com/es/survey_responses/quo-review-13364803)**

**Rating:** 5.0/5.0 stars

_— Mike W._

[Read full review](https://www.g2.com/es/survey_responses/quo-review-13364803)

**["Gestión fácil y profesional de llamadas y mensajes de texto para pequeñas empresas"](https://www.g2.com/es/survey_responses/quo-review-13095748)**

**Rating:** 5.0/5.0 stars

_— Aaron C._

[Read full review](https://www.g2.com/es/survey_responses/quo-review-13095748)

#### What Are G2 Users Discussing About Quo?

- [¿Qué es como Google Voice?](https://www.g2.com/es/discussions/what-is-like-google-voice) - 4 comments
- [¿Es legítimo Open Phone?](https://www.g2.com/es/discussions/is-open-phone-legit) - 26 comments
- [¿Es Open Phone gratis?](https://www.g2.com/es/discussions/is-open-phone-free) - 11 comments
- [¿Cómo funciona OpenPhone?](https://www.g2.com/es/discussions/how-does-openphone-work) - 3 comments

## FAQs About VoIP Providers

Generated using AI

Last updated: June 3, 2026

### Cheapest business voip providers that are still decent for customer support lines

Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs.

- [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management.
- [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams.
- [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling.

### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good

According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow.

### Top rated voip providers for businesses that need toll free and international calling

Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling.

- [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations.
- [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device.
- [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility.

### What should buyers look for in voip providers

According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams.

### What features define modern voip providers

According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.

### [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,041

#### How Do G2 Users Rate Dialpad Connect?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dialpad Connect?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless integrations.
- Users value the **call management** features of Dialpad Connect, noting ease of use and excellent call quality.
- Users value the **helpfulness of AI transcription** , enhancing efficiency and ease of use in their workflows.
- Users value the **call recording feature** of Dialpad Connect for its utility and ease of review.
- Users love the **AI-powered features** of Dialpad Connect, enhancing productivity with real-time transcription and sentiment analysis.

##### Cons

- Users report **call quality issues** with Dialpad Connect, especially during important conversations and varying network conditions.
- Users experience **connection issues** with Dialpad Connect, often facing call quality problems that disrupt communication.
- Users find the **missing functionality** frustrating, especially the lack of options beyond DND and syncing issues with Podio.
- Users experience **recording issues** with Dialpad Connect, expressing frustrations about voice recording and voicemail customization.
- Users report **call quality issues** including dropped calls and difficulties in connecting, leading to frustration and lost communications.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["User-Friendly Transcripts and Easy Contact Management"](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)

**["Very trustworthy and simple"](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)**

**Rating:** 5.0/5.0 stars

_— Jason C._

[Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-4782824)

#### What Are G2 Users Discussing About Dialpad Connect?

- [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)
- [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment
- [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment
- [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for)
- [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments

### [Webex Suite](https://www.g2.com/fr/products/cisco-webex-suite/reviews)

Webex Suite est une suite de collaboration tout-en-un, alimentée par l'IA, conçue pour augmenter la productivité et maximiser le travail d'équipe dans le travail hybride d'aujourd'hui. Avec 8 flux de travail individuels puissants – Réunions, Messagerie, Appels, Webinaire, Événements, Sondage, Tableau blanc et Messagerie vidéo en un seul, Webex Suite offre une valeur exceptionnelle, des expériences utilisateur de classe mondiale, et un audio et une vidéo incroyables, partout sur n'importe quel appareil. Avec une variété d'innovations en matière de collaboration et d'IA, telles que l'assistant Webex AI, la traduction en temps réel, la suppression du bruit de fond, et plus encore, Webex Suite offre des expériences riches et innovantes pour les employés et les clients, leur permettant de se connecter, collaborer, s'engager et travailler sans effort. Webex Suite est alimentée par la plateforme Webex, leader de l'industrie, qui est sécurisée, conforme et facilement gérée avec une intelligence omniprésente intégrée, apportant des innovations en matière d'IA à l'ensemble du portefeuille Webex. L'ensemble de la suite Webex peut être géré via l'outil de gestion à vue unique, Webex Control Hub. Webex Suite est soutenue par l'infrastructure de sécurité et de réseau de Cisco, leader de l'industrie, qui assure la meilleure qualité de communications vidéo et audio. Flux de travail de Webex Suite : Réunions : Conduisez des réunions plus productives avec des expériences alimentées par l'IA et un audio et une vidéo de haute qualité. Messagerie : Collaborez de manière asynchrone avec une messagerie riche, un partage de fichiers sécurisé et un tableau blanc numérique pour maintenir le flux de travail entre les réunions. Appels : Restez connecté avec un système téléphonique d'entreprise moderne et des options d'appel flexibles. Webinaire : Organisez des webinaires de haute qualité et stimulez l'engagement avec un contenu immersif et des expériences interactives pour le public. Événements : Alimentez des événements virtuels, en personne et hybrides avec des agendas multi-pistes immersifs, billetterie, réseautage des participants, analyses, et plus encore. Sondage : Permettez une participation active à chaque réunion avec des quiz, des sondages et des questions-réponses interactives. Tableau blanc : Libérez la créativité avec une solution de tableau blanc numérique pour tout le monde, sur n'importe quel appareil. Messagerie vidéo : Enregistrez, partagez des idées, engagez et facilitez les retours en temps réel avec une messagerie vidéo intuitive.

**Average Rating:** 4.2/5.0

**Total Reviews:** 17,668

#### How Do G2 Users Rate Webex Suite?

- **the product a-t-il été un bon partenaire commercial?:** 8.7/10 (Category avg: 8.8/10)
- **Appels téléphoniques:** 8.8/10 (Category avg: 9.1/10)
- **Numéro VoIP:** 8.7/10 (Category avg: 9.0/10)
- **Appels de bureau à bureau:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Webex Suite?

- **Vendeur:** [Cisco](https://www.g2.com/fr/sellers/cisco)
- **Site Web de l'entreprise:** www.cisco.com
- **Année de fondation:** 1984
- **Emplacement du siège social:** San Jose, CA
- **Twitter:** @Cisco  
720,366 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ingénieur logiciel, Ingénieur Logiciel Senior
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 50% Large, 31% Medium

#### What Do G2 Reviewers Say About Webex Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Webex Suite pour sa solution tout-en-un pour la communication et la collaboration.
- Les utilisateurs apprécient la **vidéo et l'audio de haute qualité** de Webex Suite, permettant une collaboration efficace et fluide à travers les différents lieux.
- Les utilisateurs apprécient les **connexions fiables** fournies par Webex Suite, améliorant ainsi leur expérience de collaboration de manière transparente.
- Les utilisateurs apprécient les **capacités de collaboration tout-en-un** de Webex Suite, améliorant la productivité avec une excellente qualité vidéo et audio.
- Les utilisateurs louent la **qualité vidéo excellente** de Webex Suite, améliorant leurs expériences de réunion et de collaboration.

##### Cons

- Les utilisateurs rencontrent souvent des problèmes de **chargement lent** avec Webex Suite, ce qui provoque de la frustration lors des appels et de l'utilisation générale.
- Les utilisateurs trouvent que la suite Webex **n'est pas conviviale** , citant une interface encombrée et une confusion avec les paramètres comme principaux inconvénients.
- Les utilisateurs signalent des **problèmes de performance** avec Webex Suite, décrivant des retards, des blocages et une interface encombrée qui complique l'utilisation.
- Les utilisateurs trouvent le **manque d'intuitivité** dans l'interface de Webex Suite difficile, surtout pour les nouveaux utilisateurs qui naviguent dans les fonctionnalités.
- Les utilisateurs trouvent que **l'interface utilisateur est encombrée et moins intuitive** , ce qui impacte l'expérience globale et la courbe d'apprentissage.

#### What Are Recent G2 Reviews of Webex Suite?

**["Suite fiable de visioconférence et de planification de projet"](https://www.g2.com/fr/survey_responses/webex-suite-review-13183133)**

**Rating:** 4.0/5.0 stars

_— Chandra K._

[Read full review](https://www.g2.com/fr/survey_responses/webex-suite-review-13183133)

**["Plateforme de collaboration robuste avec une clarté audio et vidéo exceptionnelle"](https://www.g2.com/fr/survey_responses/webex-suite-review-13286311)**

**Rating:** 4.5/5.0 stars

_— JAY P._

[Read full review](https://www.g2.com/fr/survey_responses/webex-suite-review-13286311)

#### What Are G2 Users Discussing About Webex Suite?

- [Comment l'application Webex a-t-elle évolué pour répondre aux exigences des environnements de travail hybrides et de la collaboration virtuelle ?](https://www.g2.com/fr/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) - 4 comments, 5 upvotes
- [Comment Webex Meetings a-t-il répondu aux besoins évolutifs des équipes virtuelles mondiales et des webinaires à grande échelle ?](https://www.g2.com/fr/discussions/how-has-webex-meetings-catered-to-the-evolving-needs-of-global-virtual-teams-and-large-scale-webinars) - 3 comments, 5 upvotes
- [À quoi sert Webex Meetings ?](https://www.g2.com/fr/discussions/what-is-webex-meetings-used-for) - 4 comments, 3 upvotes
- [À quoi sert l'application Webex ?](https://www.g2.com/fr/discussions/what-is-webex-app-used-for) - 5 comments, 2 upvotes
- [What is the Cisco Webex meetings desktop app?](https://www.g2.com/fr/discussions/what-is-the-cisco-webex-meetings-desktop-app) - 2 comments, 1 upvote

### [Webex Calling](https://www.g2.com/products/webex-calling/reviews)

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 617

#### How Do G2 Users Rate Webex Calling?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Webex Calling?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Webex Calling?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Webex Calling, finding setup straightforward and integration with tools seamless.
- Users praise the **reliability** of Webex Calling, highlighting its clear call quality and stable connections across devices.
- Users appreciate the **impeccable call quality** of Webex Calling, enjoying smooth and stable connections without interruptions.
- Users value the **seamless integration** of Webex Calling, enhancing communication across teams and improving efficiency.
- Users value the **seamless integration** of Webex Calling with other tools, enhancing their overall communication experience.

##### Cons

- Users find **call routing and setup processes complex** , making it challenging, particularly for beginners and for automation tasks.
- Users find the **lack of intuitiveness** in Webex Calling complicates navigation and setup for advanced features.
- Users experience **slow performance** with Webex Calling, especially on lower bandwidth connections, affecting meeting participation.
- Users experience **performance issues** with Webex Calling, noting sluggishness and occasional lag during calls.
- Users desire **more advanced customization options** in Webex Calling to enhance their overall experience and tailor settings.

#### What Are Recent G2 Reviews of Webex Calling?

**["Instant Video Chat on Mobile or Desktop—Smooth, Feature-Rich, and User-Friendly"](https://www.g2.com/survey_responses/webex-calling-review-13293757)**

**Rating:** 5.0/5.0 stars

_— Jawad K._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-13293757)

**["Reliable Cloud-Based Communication Solution"](https://www.g2.com/survey_responses/webex-calling-review-13199779)**

**Rating:** 4.0/5.0 stars

_— pratyush a._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-13199779)

#### What Are G2 Users Discussing About Webex Calling?

- [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments
- [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments
- [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex)
- [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments
- [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling)

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,612

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.9/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.8/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall's **ease of use** essential for effective communication and seamless workflow integration.
- Users find Aircall's **easy integration** with CRM and helpdesk tools enhances communication efficiency and workflow management.
- Users commend Aircall for its **reliability** and seamless integration, making customer support efficient and straightforward.
- Users find Aircall's **intuitive design** exceptional, facilitating easy setup and enhancing communication for all team members.
- Users value Aircall for its **automatic call recording** , enhancing record-keeping and improving communication efficiency.

##### Cons

- Users often face **connection issues** with Aircall, including low call quality and frequent disconnections during calls.
- Users often face **call issues** with Aircall, including uneven call distribution and connection problems affecting communication.
- Users report **dialer issues** with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging.
- Users indicate that Aircall lacks **text handling and individual voicemail features** , impacting communication efficiency and usability.
- Users experience occasional **slow loading** issues with Aircall, particularly when syncing call logs and real-time updates.

#### What Are Recent G2 Reviews of Aircall?

**["Strong and clear communication with clients, without SPAM"](https://www.g2.com/survey_responses/aircall-review-13235979)**

**Rating:** 4.0/5.0 stars

_— Charbel De Jesus P._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13235979)

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [8x8 Work](https://www.g2.com/es/products/8x8-work/reviews)

8x8 Work – Sistema Telefónico Empresarial + VoIP, Video y Mensajería en Una Sola Aplicación 8x8 Work es un sistema telefónico empresarial moderno que unifica llamadas VoIP, videoconferencias y mensajería de equipo en una plataforma segura y confiable. Diseñado para el lugar de trabajo híbrido de hoy, 8x8 Work ayuda a las empresas a simplificar la comunicación, aumentar la productividad y reducir la complejidad de TI. Es más que solo una solución UCaaS: 8x8 Work es tu punto de entrada a la Plataforma 8x8 para CX, brindándote la flexibilidad de escalar desde la colaboración interna hasta el compromiso total con el cliente con voz, video, chat y APIs, todo en una plataforma integrada. Principales Razones para Elegir 8x8 Work Comunicaciones en la Nube Todo en Uno: Reemplaza herramientas separadas de teléfono, video y mensajería con una solución unificada. VoIP de Nivel Empresarial: Cobertura de voz global en más de 55 países, calidad de llamada HD y un SLA de tiempo de actividad del 99.999%. Reuniones y Mensajería Impulsadas por IA: Organiza reuniones de video seguras con resúmenes inteligentes, transcripción en vivo y chat integrado. Administración e Informes Integrados: Panel de control centralizado para gestionar usuarios, enrutamiento de llamadas, análisis y permisos. Seguridad y Cumplimiento Confiables: SOC 2, ISO 27001, preparado para HIPAA — seguro por diseño, no por complemento. Escalable al Centro de Contacto: Expande sin problemas para incluir el centro de contacto, CPaaS y capacidades de IA de 8x8 cuando estés listo. Características que Impulsan la Productividad Sistema Telefónico Empresarial: PBX basado en la nube con correo de voz, asistente automático, colas de llamadas, portabilidad de números y SMS/MMS empresariales. Videoconferencias: Realiza reuniones de video seguras y de alta calidad con hasta 500 participantes, sin necesidad de descargas. Mensajería de Equipo: Crea salas de chat, comparte archivos, fija mensajes importantes y colabora en tiempo real. Acceso Móvil + de Escritorio: Usa una aplicación en todos los dispositivos: Windows, Mac, iOS, Android y web. Análisis Integrados: Obtén visibilidad en tiempo real sobre el uso, la calidad de las llamadas y el rendimiento del equipo con paneles visuales. Más de 40 Integraciones: Conéctate fácilmente con Salesforce, Microsoft Teams, Google Workspace, Zendesk y más. Mejoras de IA: Usa transcripción inteligente, resúmenes en reuniones y detección de palabras clave para trabajar de manera más inteligente. El Poder Detrás de 8x8 Work Con más de 300 patentes y décadas de liderazgo en comunicaciones en la nube, 8x8 ayuda a las empresas a simplificar TI, mejorar la experiencia del empleado y acelerar el compromiso con el cliente. 8x8 Work es la opción confiable para las empresas que buscan modernizar las comunicaciones y prepararse para lo que viene.

**Average Rating:** 4.2/5.0

**Total Reviews:** 900

#### How Do G2 Users Rate 8x8 Work?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.5/10 (Category avg: 8.8/10)
- **Llamadas:** 9.0/10 (Category avg: 9.1/10)
- **Número VOiP:** 9.1/10 (Category avg: 9.0/10)
- **Llamadas de escritorio a escritorio:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind 8x8 Work?

- **Vendedor:** [8x8](https://www.g2.com/es/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Sitio web de la empresa:** www.8x8.com
- **Año de fundación:** 1987
- **Ubicación de la sede:** San Jose, CA
- **Twitter:** @8x8  
11,056 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Gerente de TI
- **Top Industries:** Tecnología de la información y servicios, Servicios Financieros
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About 8x8 Work?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** en 8x8 Work, que simplifica la comunicación diaria y mejora la eficiencia operativa.
- Los usuarios valoran la **comunicación fácil** que permite 8x8 Work, facilitando llamadas desde cualquier lugar con una integración perfecta.
- Los usuarios aprecian la **fiabilidad** de 8x8 Work, citando un tiempo de inactividad mínimo y un soporte excepcional durante toda su experiencia.
- Los usuarios valoran el **rápido y eficiente soporte al cliente** de 8x8 Work, pasando fácilmente del chatbot a la asistencia humana.
- Los usuarios valoran la **conveniencia de las comunicaciones todo en uno** con 8x8 Work, haciendo que el trabajo y la gestión remotos sean fluidos.

##### Cons

- Los usuarios encuentran frustrante la **lenta respuesta del servicio al cliente** , lo que afecta negativamente su experiencia general con 8x8 Work.
- Los usuarios encuentran **lenta la respuesta del servicio de atención al cliente** , lo que lleva a frustraciones con problemas de solución de problemas y configuración.
- Los usuarios encuentran el **pobre servicio al cliente** desafiante, causando retrasos y frustración al resolver problemas y configuraciones.
- Los usuarios encuentran que las **funciones limitadas** de 8x8 Work restringen la integración efectiva de CRM y las funcionalidades avanzadas.
- Los usuarios experimentan **problemas técnicos** con aplicaciones que se retrasan y problemas de inicio de sesión, lo cual puede ser frustrante y llevar mucho tiempo.

#### What Are Recent G2 Reviews of 8x8 Work?

**["Sistema telefónico rico en funciones con excelentes grupos de timbre y análisis"](https://www.g2.com/es/survey_responses/8x8-work-review-13060988)**

**Rating:** 5.0/5.0 stars

_— Joseph A._

[Read full review](https://www.g2.com/es/survey_responses/8x8-work-review-13060988)

**["Interfaz moderna, configuración sencilla y soporte de chat rápido"](https://www.g2.com/es/survey_responses/8x8-work-review-12980303)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/es/survey_responses/8x8-work-review-12980303)

#### What Are G2 Users Discussing About 8x8 Work?

- [What is 8x8 X Series used for?](https://www.g2.com/es/discussions/what-is-8x8-x-series-used-for)
- [¿Es seguro el sistema de videoconferencia 8x8?](https://www.g2.com/es/discussions/is-8x8-video-conferencing-secure) - 3 comments
- [Why is 8x8 called 8x8?](https://www.g2.com/es/discussions/why-is-8x8-called-8x8)
- [¿Cómo configuro una llamada de conferencia 8x8?](https://www.g2.com/es/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote
- [Is 8x8 a good phone system?](https://www.g2.com/es/discussions/is-8x8-a-good-phone-system) - 2 comments

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,814

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.9/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
227 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, making daily communication efficient and hassle-free.
- Users appreciate the **reliability** of CloudTalk, highlighting its clear call quality and seamless performance across devices.
- Users find CloudTalk's **intuitive interface** enhances communication efficiency and simplifies contact management effortlessly.
- Users find CloudTalk's **intuitive interface and real-time data tracking** extremely beneficial for managing KPIs effectively.
- Users love the **intuitive calling features** of CloudTalk, making communication quick, easy, and efficient.

##### Cons

- Users experience **call issues** with CloudTalk, including accessibility challenges and connection problems affecting their efficiency.
- Users experience **connection issues** with CloudTalk, including occasional disruptions and limitations in separate countries.
- Users express dissatisfaction with **missing features** , like essential call center functions and SMS number search options.
- Users find that **call management issues** disrupt seamless communication and hinder efficient client interaction.
- Users face **poor connectivity** issues with CloudTalk, making international calls and call management challenging and frustrating.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.1/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enabling smooth interactions and seamless functionality anywhere.
- Users appreciate the **timely and helpful customer support** of GoTo Connect, enhancing their overall experience and efficiency.
- Users praise the **reliability** of GoTo Connect, ensuring seamless communication and consistent performance without glitches.
- Users find the **easy setup** of GoTo Connect convenient for managing calls and adding new users effortlessly.
- Users value the **user-friendly interface** of GoTo Connect, appreciating its ease of use and seamless integration with Microsoft Teams.

##### Cons

- Users report frequent **call issues** with sound quality, delays, and occasional software glitches affecting communication.
- Users face **significant limitations** with GoTo Connect, including an outdated app interface and challenging offboarding processes.
- Users find the **limited features** frustrating, particularly with complex fax processes and confusing functionality.
- Users report **inconsistent customer service** , experiencing both helpful and unhelpful representatives, leading to frustration in problem resolution.
- Users experience **poor customer support** , with inconsistent service and difficulty in resolving issues effectively.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Crexendo](https://www.g2.com/fr/products/crexendo/reviews)

Crexendo®, Inc. (NASDAQ:CXDO) est un fournisseur primé de premier plan de Communications Unifiées en tant que Service (UCaaS), Centre d'Appels en tant que Service (CCaaS), solutions logicielles de plateforme de communication et services de collaboration conçus pour fournir des solutions de communication cloud de classe entreprise à des entreprises de toute taille par l'intermédiaire de nos partenaires commerciaux, agents et canaux directs. Les solutions Crexendo® prennent actuellement en charge plus de trois millions d'utilisateurs finaux dans le monde, et notre plateforme a récemment été reconnue comme la plateforme UCaaS à la croissance la plus rapide aux États-Unis. La plateforme Crexendo® VIP™ offre des capacités de Voix, d'Interactions et de Téléphone soutenues par notre garantie de disponibilité de 100 % leader de l'industrie, permettant aux travailleurs de se connecter de n'importe où, sur n'importe quel appareil.

**Average Rating:** 4.9/5.0

**Total Reviews:** 354

#### How Do G2 Users Rate Crexendo?

- **the product a-t-il été un bon partenaire commercial?:** 9.8/10 (Category avg: 8.8/10)
- **Appels téléphoniques:** 9.9/10 (Category avg: 9.1/10)
- **Numéro VoIP:** 9.6/10 (Category avg: 9.0/10)
- **Appels de bureau à bureau:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Crexendo?

- **Vendeur:** [Crexendo Business Solutions](https://www.g2.com/fr/sellers/crexendo-business-solutions)
- **Site Web de l'entreprise:** www.crexendo.com
- **Année de fondation:** 1995
- **Emplacement du siège social:** Tempe, Arizona
- **Twitter:** @Crexendo  
3,287 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7fe68ed8dcf618608c16c6d6eceffa831d750723212d74dccb8754744cc96f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrexendo-business-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
155 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire, Responsable de bureau
- **Top Industries:** Gestion d'organisations à but non lucratif, Construction
- **Company Size:** 77% Small, 21% Medium

#### What Do G2 Reviewers Say About Crexendo?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent le **support client exceptionnel** de Crexendo, soulignant leur expertise et leur disponibilité pendant le processus.
- Les utilisateurs soulignent le **soutien exceptionnel et l'expertise** de l'équipe Crexendo, rendant les transitions fluides et sans stress.
- Les utilisateurs louent le **service client exceptionnel** de Crexendo, soulignant la réactivité et le soutien tout au long du processus de transition.
- Les utilisateurs apprécient la **facilité d'utilisation** de Crexendo, appréciant le transfert de service simple et le support utile.
- Les utilisateurs apprécient la **facilité d'installation** de Crexendo, louant sa simplicité et le support client utile tout au long du processus.

##### Cons

- Les utilisateurs rencontrent des **problèmes d'appel** lors des pannes de FAI, provoquant des interruptions et des réparations techniques difficiles malgré le soutien de l'équipe.
- Les utilisateurs trouvent le **processus de mise en œuvre complexe** , nécessitant souvent l'assistance informatique et se sentant confus par de nombreuses options.
- Les utilisateurs trouvent que **le service client peut être un casse-tête** , rendant difficile l'obtention d'une assistance rapide lorsque nécessaire.
- Les utilisateurs trouvent que la **navigation difficile** de l'application Crexendo nuit à l'efficacité et rend les configurations accablantes.
- Les utilisateurs sont frustrés par le **nombre écrasant d'appels indésirables** et les problèmes avec l'identification de l'appelant qui affectent la communication avec les clients.

#### What Are Recent G2 Reviews of Crexendo?

**["Appels mondiaux fiables avec un tableau de bord simple et centralisé"](https://www.g2.com/fr/survey_responses/crexendo-review-12951714)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/fr/survey_responses/crexendo-review-12951714)

**["Aimez Crexendo, et cela ne cesse de s'améliorer."](https://www.g2.com/fr/survey_responses/crexendo-review-7509744)**

**Rating:** 5.0/5.0 stars

_— Sherry F._

[Read full review](https://www.g2.com/fr/survey_responses/crexendo-review-7509744)

#### What Are G2 Users Discussing About Crexendo?

- [À quoi sert Crexendo ?](https://www.g2.com/fr/discussions/what-is-crexendo-used-for) - 2 comments

### [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.

**Average Rating:** 4.3/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate Vonage Business Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vonage Business Communications?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Office Manager
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Vonage Business Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Vonage Business Communications extremely **easy to use** , with seamless integration and user-friendly features.
- Users value the **reliability** of Vonage Business Communications, seamlessly connecting them even while working remotely or on vacation.
- Users love the **comprehensive calling features** of Vonage, which include messaging, call recording, and easy management options.
- Users commend the **exceptional customer support** from Vonage, ensuring seamless communication and smooth transitions for businesses.
- Users value the **easy-to-use messaging features** of Vonage, facilitating seamless communication from anywhere.

##### Cons

- Users report **texting limitations** with Vonage, citing unreliable delivery and difficulties in exporting contacts or data.
- Users experience **frequent call drops** and connection issues, affecting communication during important conversations.
- Users experience **slow and unhelpful customer support** , encountering issues that complicate problem resolution and service use.
- Users frequently encounter **call connectivity issues** , including dropped calls and difficulties in transferring calls seamlessly.
- Users report frequent **connection issues** with Vonage, causing missed calls and disruptions during conversations.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**["Reliable, Flexible Communication That Keeps Our Team Connected Anywhere"](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)**

**Rating:** 5.0/5.0 stars

_— Pavnesh C._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)

**["All-in-One Cloud Communications with Powerful APIs and Innovation"](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)

#### What Are G2 Users Discussing About Vonage Business Communications?

- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### [Telnyx CPaaS](https://www.g2.com/fr/products/telnyx-cpaas/reviews)

Telnyx est la seule plateforme de communication et de connectivité qui combine des communications mondiales détenues par un opérateur, des API programmables, des agents vocaux IA et un calcul en périphérie sous un même toit. Grâce au portail et aux API de Telnyx, les équipes peuvent provisionner des numéros mondiaux dans de nombreux pays, exécuter du trunking SIP avec voix HD sur un réseau privé, et construire des flux de travail de centre de contact sur l'API vocale. Ajoutez la messagerie et les appels SMS, MMS, RCS et WhatsApp, le tout sur le même réseau détenu par l'opérateur, et intégrez des agents vocaux alimentés par l'IA sans avoir à assembler plusieurs fournisseurs distincts. Contrairement à de nombreux fournisseurs CPaaS, Telnyx possède le réseau et livre la pile complète en tant que système unique. Que vous amélioriez le support client, automatisiez les appels sortants ou intégriez l'IA vocale dans votre produit, Telnyx facilite le lancement et l'évolutivité en toute confiance. Avec le statut d'opérateur direct et des licences télécoms dans plus de 35 pays, le remplacement du PSTN dans plus de 50 pays et les appels locaux dans plus de 130 pays, vous bénéficiez d'une fiabilité de niveau opérateur sans avoir à assembler plusieurs fournisseurs. Et avec la conformité SOC 2 Type II, PCI et RGPD intégrée à la plateforme, vous ne sacrifiez ni la sécurité ni l'auditabilité pour l'échelle. Chaque client bénéficie d'un support 24/7 à chaque niveau, soutenu par une expertise technique interne, une gestion de la configuration, une sécurité de niveau entreprise, une détection de fraude et un support de migration. Telnyx offre aux entreprises une plateforme, un fournisseur et une équipe de support pour les communications mondiales et l'IA en temps réel.

**Average Rating:** 4.7/5.0

**Total Reviews:** 508

#### How Do G2 Users Rate Telnyx CPaaS?

- **the product a-t-il été un bon partenaire commercial?:** 9.3/10 (Category avg: 8.8/10)
- **Appels téléphoniques:** 9.6/10 (Category avg: 9.1/10)
- **Numéro VoIP:** 9.5/10 (Category avg: 9.0/10)
- **Appels de bureau à bureau:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Telnyx CPaaS?

- **Vendeur:** [Telnyx](https://www.g2.com/fr/sellers/telnyx)
- **Site Web de l'entreprise:** www.telnyx.com
- **Année de fondation:** 2009
- **Emplacement du siège social:** Austin, Texas, United States
- **Twitter:** @telnyx  
4,414 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d31f8e5af3824ee9e0aa866f1fdccee2b6e67c6070b5ba3e51fb47c00e12606&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3349412%2F&secure%5Burl_type%5D=linkedin_company_website)  
387 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Propriétaire
- **Top Industries:** Télécommunications, Technologie de l'information et services
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Telnyx CPaaS?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs s'extasient sur le **support client incroyable et réactif** de Telnyx CPaaS, améliorant la satisfaction globale et la facilité d'utilisation.
- Les utilisateurs apprécient la **facilité d'utilisation** de Telnyx, appréciant son interface intuitive et son processus d'installation rapide.
- Les utilisateurs louent le **service client exceptionnel** de Telnyx, soulignant leurs réponses rapides et de soutien aux demandes.
- Les utilisateurs louent la **facilité d'installation** de Telnyx CPaaS, soulignant son interface intuitive et son processus de configuration rapide.
- Les utilisateurs soulignent le **tarif abordable** de Telnyx CPaaS, améliorant l'accessibilité et la valeur de leurs solutions de communication.

##### Cons

- Les utilisateurs trouvent les **processus complexes** de Telnyx CPaaS difficiles, nécessitant un temps et un soutien considérables pour l'installation.
- Les utilisateurs sont préoccupés par les **coûts élevés** associés à Telnyx, affectant le support et l'expérience client globale.
- Les utilisateurs expriment leur frustration face à un **service client inefficace** , citant une mauvaise communication et un manque de réponses rapides du support.
- Les utilisateurs éprouvent **de longs temps d'attente pour le support** , luttant souvent pour interagir avec de véritables représentants pour obtenir de l'aide.
- Les utilisateurs trouvent le **nouveau portail peu convivial** , rencontrant souvent des difficultés avec la navigation et le support lors de l'intégration.

#### What Are Recent G2 Reviews of Telnyx CPaaS?

**["Exceptionnel, je recommande vivement"](https://www.g2.com/fr/survey_responses/telnyx-cpaas-review-12031998)**

**Rating:** 4.0/5.0 stars

_— Naod D._

[Read full review](https://www.g2.com/fr/survey_responses/telnyx-cpaas-review-12031998)

**["Telnyx fournit des appels fiables et performants avec des API flexibles et bien documentées."](https://www.g2.com/fr/survey_responses/telnyx-cpaas-review-12678607)**

**Rating:** 5.0/5.0 stars

_— Jon B._

[Read full review](https://www.g2.com/fr/survey_responses/telnyx-cpaas-review-12678607)

#### What Are G2 Users Discussing About Telnyx CPaaS?

- [À quoi sert Telnyx ?](https://www.g2.com/fr/discussions/what-is-telnyx-used-for)

### [NUACOM](https://www.g2.com/fr/products/nuacom/reviews)

Fiable par plus de 25 000 utilisateurs, Nuacom est une plateforme de téléphonie d'entreprise et de centre de contact qui aide les équipes à gérer les communications vocales, le routage des appels et les analyses contextuelles sur divers appareils et systèmes. Elle est particulièrement pertinente pour les organisations qui dépendent des interactions vocales pour l'engagement client, les pipelines de vente et la coordination opérationnelle. La plateforme riche en fonctionnalités de Nuacom offre à la fois des couches téléphoniques fondamentales et analytiques : Appels VoIP hébergés dans le cloud – Passez et recevez des appels avec une infrastructure basée sur Internet sur divers points d'accès. Réponse vocale interactive (IVR) – Créez des menus automatisés pour diriger les appelants vers les agents appropriés. Synchronisation CRM et centralisation des données – Connectez l'activité des appels avec le CRM ou les systèmes d'entreprise pour éliminer la saisie de données en double. Enregistrement et outils de révision des appels – Capturez les appels et associez-les aux dossiers clients pour la conformité ou l'amélioration. Fonctionnalités améliorées par l'IA – Utilisez la détection de mots-clés, l'analyse des sentiments et les résumés de conversation pour tirer parti des données d'appel. Tableaux de bord de surveillance et de performance – Suivez les volumes d'appels, la réactivité et la performance de l'équipe en temps réel. Accessibilité mobile et de bureau – Soutenez le travail hybride et à distance via des applications sur téléphones et ordinateurs. Fonctionnalités de messagerie vocale et de prise de notes – Améliorez le suivi contextuel grâce à la messagerie vocale par e-mail et aux notes d'appel en ligne. Et plus de 50 autres fonctionnalités et modules complémentaires La plateforme est pertinente pour les équipes de vente, les opérations de support, les prestataires de services et les organisations nécessitant une coordination entre différents sites, offrant un équilibre entre téléphonie et visibilité analytique sans dépendance au matériel ancien. Créez votre compte NUACOM en 2 minutes et boostez immédiatement votre processus de vente, améliorez votre service client et modernisez votre entreprise.

**Average Rating:** 4.8/5.0

**Total Reviews:** 310

#### How Do G2 Users Rate NUACOM?

- **the product a-t-il été un bon partenaire commercial?:** 9.5/10 (Category avg: 8.8/10)
- **Appels téléphoniques:** 9.6/10 (Category avg: 9.1/10)
- **Numéro VoIP:** 9.2/10 (Category avg: 9.0/10)
- **Appels de bureau à bureau:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind NUACOM?

- **Vendeur:** [NUACOM](https://www.g2.com/fr/sellers/nuacom)
- **Année de fondation:** 2009
- **Emplacement du siège social:** Ireland
- **Twitter:** @nuacomie  
742 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Directeur, Directeur Général
- **Top Industries:** Construction, Recrutement et dotation
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About NUACOM?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent le **excellent support client** de Nuacom, soulignant des résolutions rapides et une assistance utile lors de l'intégration.
- Les utilisateurs apprécient la **facilité d'utilisation** de NUACOM, appréciant sa configuration rapide et ses ressources de formation utiles.
- Les utilisateurs soulignent l' **équipe de support utile** de NUACOM, assurant une transition en douceur et un service efficace.
- Les utilisateurs apprécient la **facilité d'installation** de NUACOM, qui simplifie le processus d'intégration pour un fonctionnement fluide.
- Les utilisateurs soulignent le **service client fantastique** de NUACOM, notant le support amical et efficace fourni.

##### Cons

- Les utilisateurs rencontrent des **problèmes d'appel** avec des connexions manquées et des configurations compliquées, ce qui entrave l'utilisation efficace de Nuacom.
- Les utilisateurs sont confrontés à des **limitations d'appels** avec des appels manqués et des restrictions de temps de messagerie vocale inutiles, compliquant l'expérience de communication.
- Les utilisateurs souhaitent une **plus large sélection de fonctionnalités** , y compris des options de casque et un accès multi-entreprises dans l'application.
- Les utilisateurs trouvent les **problèmes de numéroteur** frustrants, notant une performance lente et des prononciations de noms inexactes affectant l'utilisabilité.
- Les utilisateurs trouvent que NUACOM est **coûteux** , surtout lorsqu'ils ont besoin de plusieurs extensions ou de fonctionnalités supplémentaires comme l'envoi de SMS.

#### What Are Recent G2 Reviews of NUACOM?

**["Service rapide avec une attention impressionnante aux détails"](https://www.g2.com/fr/survey_responses/nuacom-review-13290740)**

**Rating:** 4.5/5.0 stars

_— info T._

[Read full review](https://www.g2.com/fr/survey_responses/nuacom-review-13290740)

**["Portage de numéro multi-pays transparent avec un support proactif et clair"](https://www.g2.com/fr/survey_responses/nuacom-review-12965235)**

**Rating:** 5.0/5.0 stars

_— Virginia D._

[Read full review](https://www.g2.com/fr/survey_responses/nuacom-review-12965235)

#### What Are G2 Users Discussing About NUACOM?

- [À quoi sert NUACOM ?](https://www.g2.com/fr/discussions/what-is-nuacom-used-for)

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[Browse VoIP Providers Themes](/categories/voip-providers/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated April 9, 2026

Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities.

### Core Capabilities of Voice over Internet Protocol (VoIP) Software

To qualify for inclusion in the VoIP category, a product must:

- Provide VoIP PBX systems for businesses or offer a VoIP softphone application
- Include features that help manage incoming calls, such as call forwarding, call transferring, and routing
- Enable real-time network monitoring via dashboards
- Offer integration compatibility with communication and CRM platforms

### Common use cases for Voice over Internet Protocol (VoIP) Software

VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm).

### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools

VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings.

### Insights from G2 on Voice over Internet Protocol (VoIP) Software

Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image")](https://www.g2.com/products/ringex/reviews)[RingEX](https://www.g2.com/products/ringex/reviews)[4.2/5(1,453)](https://www.g2.com/products/ringex/reviews) | Unified calling, texting, and team communication | "RingEX Made Our Office Move Seamless with Number Portability and Visual Voicemail" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image")](https://www.g2.com/products/nextiva/reviews)[Nextiva](https://www.g2.com/products/nextiva/reviews)[4.5/5(3,629)](https://www.g2.com/products/nextiva/reviews) | Managed business phone setup with support | "Reliable, Cost-Effective VoIP with Helpful Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a5f703686323ed8542216ff427b14c98/zoom-zoom-phone.png "Product Avatar Image")](https://www.g2.com/products/zoom-zoom-phone/reviews)[Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews)[4.6/5(2,673)](https://www.g2.com/products/zoom-zoom-phone/reviews) | Cloud calling inside the Zoom workflow | "Convenient All-in-One Calling with Smooth Forwarding, Voicemail, and SMS" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image")](https://www.g2.com/products/quo-quo/reviews)[Quo](https://www.g2.com/products/quo-quo/reviews)[4.7/5(3,406)](https://www.g2.com/products/quo-quo/reviews) | Shared calls, texts, and summaries | "Easy, Professional Call and Text Management for Small Businesses" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image")](https://www.g2.com/products/dialpad-connect/reviews)[Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)[4.4/5(4,204)](https://www.g2.com/products/dialpad-connect/reviews) | AI-assisted calls with transcripts and CRM context | "User-Friendly Transcripts and Easy Contact Management" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png "Product Avatar Image")](https://www.g2.com/products/cisco-webex-suite/reviews)[Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews)[4.2/5(18,925)](https://www.g2.com/products/cisco-webex-suite/reviews) | Meetings, calls, and collaboration in one suite | "Reliable video conferencing and project plaining suite" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ced7ac8079efaa2bfefdea53d11f54bb/webex-calling.png "Product Avatar Image")](https://www.g2.com/products/webex-calling/reviews)[Webex Calling](https://www.g2.com/products/webex-calling/reviews)[4.5/5(637)](https://www.g2.com/products/webex-calling/reviews) | Stable calling inside the Webex ecosystem | "Instant Video Chat on Mobile or Desktop—Smooth, Feature-Rich, and User-Friendly" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")](https://www.g2.com/products/aircall/reviews)[Aircall](https://www.g2.com/products/aircall/reviews)[4.4/5(1,649)](https://www.g2.com/products/aircall/reviews) | Sales and support call management | "Facilitate Telemarketing with Great Efficiency" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")](https://www.g2.com/products/8x8-work/reviews)[8x8 Work](https://www.g2.com/products/8x8-work/reviews)[4.2/5(936)](https://www.g2.com/products/8x8-work/reviews) | Cloud telephony with SMS and Teams support | "Feature-Rich Phone System with Great Ring Groups & Analytics" |

* * *

Show More

### VoIP Providers Topics

- [What is VoIP software?](#what-is-voip-software)
- [Who uses VoIP software?](#who-uses-voip-software)
- [What types of VoIP software exist?](#what-types-of-voip-software-exist)
- [What are the benefits of VoIP software?](#what-are-the-benefits-of-voip-software)
- [What are the challenges with VoIP software?](#what-are-the-challenges-with-voip-software)
- [What are the common features of VoIP software?](#what-are-the-common-features-of-voip-software)
- [VoIP software pricing](#voip-software-pricing)
- [How to choose the best VoIP software?](#how-to-choose-the-best-voip-software)
- [Software and services related to VoIP software](#software-and-services-related-to-voip-software)
- [What are the most reliable VoIP systems for office communications?](#what-are-the-most-reliable-voip-systems-for-office-communications)
- [What are the top-rated VoIP providers for tech startups?](#what-are-the-top-rated-voip-providers-for-tech-startups)
- [VoIP software trends](#voip-software-trends)

[
### VoIP Providers Topics
 Expand/Collapse ](#)
- [What is VoIP software?](#what-is-voip-software)
- [Who uses VoIP software?](#who-uses-voip-software)
- [What types of VoIP software exist?](#what-types-of-voip-software-exist)
- [What are the benefits of VoIP software?](#what-are-the-benefits-of-voip-software)
- [What are the challenges with VoIP software?](#what-are-the-challenges-with-voip-software)
- [What are the common features of VoIP software?](#what-are-the-common-features-of-voip-software)
- [VoIP software pricing](#voip-software-pricing)
- [How to choose the best VoIP software?](#how-to-choose-the-best-voip-software)
- [Software and services related to VoIP software](#software-and-services-related-to-voip-software)
- [What are the most reliable VoIP systems for office communications?](#what-are-the-most-reliable-voip-systems-for-office-communications)
- [What are the top-rated VoIP providers for tech startups?](#what-are-the-top-rated-voip-providers-for-tech-startups)
- [VoIP software trends](#voip-software-trends)

## Learn More About VoIP Providers

### What is VoIP software?

Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services.

[VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms.

VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space.

### Who uses VoIP software?

Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries: 

- **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work.
- **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time.
- **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc. 
- **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions.
- **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration. 

### What types of VoIP software exist?

Five types of VoIP services are available in the market for interested buyers. 

- **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo.
- **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma.
- **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom.
- [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts
- **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance.

### What are the benefits of VoIP software?

- **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets.
- **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails.
- **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time.
- **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure.
- [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft.
- **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs. 

### What are the challenges with VoIP software?

- **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** **
- **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed.
- **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented.
- **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages.
- **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions. 

### What are the common features of VoIP software?

VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP:

- **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees.
- [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement.
- [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers.
- **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance.
- **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling.
- [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation.
- **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier. 
- [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers.
- [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location.

Many VoIP providers will also offer the following features: 

- [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing)
- [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143)
- [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension)
- [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music)
- [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download)

### VoIP software pricing

A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras. 

These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses.

Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country.

Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical.

### How to choose the best VoIP software?

When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling.

On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary.

Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business.

#### Requirements gathering (RFI/RFP) for VoIP software

A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need. 

Some points to consider are:

**Company size **

Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software.

**Integration requirements**

Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability.

#### Compare VoIP software products

**Create a long list**

The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection.

**Create a short list**

Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product.

#### Selection of VoIP software

**Choose a selection team**

VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision.

### Software and services related to VoIP software

- [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans. 
- [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world.
- [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present. 
- [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage.

### What are the most reliable VoIP systems for office communications?

Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications:

- [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations.
- [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware.
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups.
- [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements.

### What are the top-rated VoIP providers for tech startups?

Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business):

- [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications.
- [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling.

### VoIP software trends

#### 5G networks will become mainstream

5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities.

#### Smart VoIP assistants 

Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities.

Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)