G2

Nisar K.

Administrative Assistant

Banking

Enterprise (> 1000 emp.)

10/31/2026

"Easy Access to Past Calls and Customer Details with RingCX"

4.5/5

What do you like best about RingCX?

RingCX allows for easy access to past customer calls and their associated details. As an Administrative Assistant, I handle a variety of daily tasks—such as reviewing customer-related information, following up on pending work, and sharing details with my team. RingCX makes it simple to understand previous interactions; if I need to revisit a customer’s issue, I can refer to past records to pick up right where things left off. This saves me time and eliminates the need to repeatedly ask for the same information. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

When handling multiple customer interactions, it can take a while to relocate a specific conversation or an outstanding issue. I believe that having an option to separately mark pending follow-ups and generate a simple list of them would make administrative tasks much easier. It would also make it clear which matters still require action. Overall, incorporating a few more straightforward options could improve the daily user experience. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

In administrative work, it often happens that resolving a customer's issue requires gathering information from various people. Sometimes, I need to review past conversations, while at other times, I need an update on a pending query. RingCX helps me view the details of these interactions all in one place. For instance, if I need to follow up on a customer's issue, I can first check the details of their previous interactions. This makes it easier for me to understand the situation and ensures clarity when communicating with my team. Overall, RingCX simplifies my daily administrative tasks and assists in managing information. Review collected by and hosted on G2.com.