G2

Caro B.

Sales & Marketing Coordinator

Small-Business (50 or fewer emp.)

10/14/2026

"Seamless Zoom Ecosystem Calling With Reliable Quality and Time-Saving Features"

5/5

What do you like best about Zoom Phone?

What I like best about Zoom Phone is how seamlessly it ties into the rest of the Zoom ecosystem. I can start a call, jump into a video meeting, and send a chat message all from the same app, so I’m not juggling separate tools. The interface is clean and easy to learn, and call quality has been consistently clear and reliable, even when I’m working remotely or switching between my laptop and phone. Features like voicemail transcription, call forwarding, and call history synced across devices save me time every week, and the AI-powered call summaries make follow-ups much easier. Setup was quick for our team, and the pricing is competitive compared to traditional phone systems, which has been a real cost saver. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

My main frustration with Zoom Phone is that the admin settings can be hard to navigate. Options like call queues, auto attendants, and user permissions are spread across several menus, so even small changes take longer than they should. The desktop app also uses a lot of system resources when I’m on a call while screen sharing or running a meeting, and I’ve occasionally had call quality dip on weaker Wi-Fi. Customer support can be slow to respond on more technical issues, and I’d like to see more detailed, easier-to-read call analytics built in. Some of the more advanced features, like AI summaries and extra calling plans, also feel like pricey add-ons, which makes the cost harder to justify for smaller teams. A simpler admin dashboard and clearer pricing tiers would go a long way. Review collected by and hosted on G2.com.

What problems is Zoom Phone solving and how is that benefiting you?

Before Zoom Phone, our team relied on personal cell phones and a aging desk phone system. That meant missed calls when someone was out of the office, no shared call history, and customers who didn’t know which number to reach us on. With Zoom Phone, we route calls through auto attendants and call queues, and everyone can take business calls from their laptop or phone without giving out a personal number. Voicemail transcription lets us triage messages in seconds, and moving from a call to a video meeting takes one click. Customers now reach a live person faster, and we’ve cut our phone costs by roughly a third compared to our old provider. Review collected by and hosted on G2.com.