I mostly use Zoom Phone for meetings, both one-on-one and group, and it really helps when I'm out and need to join a meeting because I can just open Zoom on my mobile and join from anywhere without needing a laptop. I like the texting feature and the emoji hand-raising feature, and it's really easy to join with a link or code, which is the best part for me. My favorite features are definitely the AI Companion, which is like having a note-taker so I can actually listen, and the Blurred Background setting, which is a lifesaver for hiding a messy kitchen or busy café. Plus, the quick little Reactions are perfect for nodding along without unmuting and causing an echo. I integrate Zoom Phone with CRM platforms like Salesforce and HubSpot for automatic call logging and click-to-dial functionality, which saves a lot of manual data entry for sales and support teams. I also connect it to Microsoft 365 for seamless calling within Outlook. Review collected by and hosted on G2.com.

While I love Zoom Phone, sometimes I wish the mobile app battery drain wasn't so noticeable, especially on long calls. And honestly, setting up some of the more complex routing rules still feels a bit clunky. I wish that part was more intuitive and less buried in menus. Review collected by and hosted on G2.com.