We are a global business. Previously, we were using on-premise infrastructure and local vendors. With a small team of two supporting voice across the business, we wanted a cloud-based phone system that would be easy to administer, allow us to consolidate our other voice systems into one place, and stay flexible for M&A activity. It’s been super easy to use, both as an administrator and as an end user.

We are using it quite basic at the moment (8x8 Work) for calling, with auto attendants and ring groups. We do offer the Teams integration and that works well. Review collected by and hosted on G2.com.

We’ve found it fairly tricky to get paging systems working through it. On the billing side, it isn’t easy to specify a purchase order, which then causes delays when our accounts payable team processes payments. It’s also been frustrating that some extension numbers are reserved and can’t be assigned. On top of that, it doesn’t feel very flexible when it comes to creating custom reports and dashboards. I would like to see the UI updated so that we can change the font size, for example, contacts list could be condensed more on the screen. Review collected by and hosted on G2.com.