G2

James N.

Animal Care Specialist

Small-Business (50 or fewer emp.)

10/30/2026

"Dialpad Makes Managing Your Phone Queue So Simple!"

5/5

What do you like best about Dialpad Connect?

I really love the layout of the Dialpad Connect system. It's easy for me to see all the inbound calls and messages that have been received by our company in just a few clicks.

I can easily follow up with potential new clients as well as established clientele. It's very easy to manage the client profiles as well! You have all their information and notes at your fingertips when you're on a live call. The chat transcription feature is very clutch too. It helps me make quick notes after the call in case I want to confirm a detail the client mentioned or might have misheard something.

I also appreciate the built in integration for video calling make it easy to set those up straight through the Dialpad dashboard if that is needed for any possible client meetings where they want to be visible and see our staff.

Overall Dialpad has been the easiest VoIP tool I've used in the last 10-15 years. Believe me, I've worked some really bad/confusing ones and Dialpad has taken all that worry & stress away.

Highly recommend using Dialpad to manage your business call flow, especially if you're a small business just getting started. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes the messaging features don't appear to work as intended Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad centralizes all of our phone and messaging outreach into a single tool. Instead of worrying about having employees manage work phones and separate numbers that may not be connected, Dialpad allows you to manage all of this in one place. Employees can just download and use the Dialpad app via the established work account. Admins will have access to all calls/messages so nothing can be missed! Review collected by and hosted on G2.com.