# Best CRM Software ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,560 ### Category Stats (Aug 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 122,600+ Authentic Reviews - 1,560+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=3296&focus%5B%5D=128650&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Close, Bigin by Zoho CRM, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=activecampaign) **Sponsored** ### Creatio Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-26T16%3A25%3A25Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1711&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Fbuild%3Dwebsite&secure%5Btoken%5D=b128cbbe5d954f6225f2356a5e12b574846c42696ddf4ad9380dc55ad5f4cfaf&secure%5Burl%5D=https%3A%2F%2Fwww.creatio.com%2Flandings%2Fai-native-no-code-crm-platform%3Futm_source%3DG2%26utm_medium%3DListings%26utm_campaign%3Dg2-promo-crm&secure%5Burl_type%5D=custom_url) ### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/pt/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Acelere a receita do pipeline ao contracheque com o Salesforce Sales Cloud - sua plataforma completa de crescimento que reúne o poder dos humanos com agentes em cada etapa do ciclo de vendas. Aumente a produtividade com automação e impulsione a receita com uma plataforma de crescimento integrada. O futuro das vendas está aqui, e com o Agentforce, estamos ajudando as equipes a desbloquear todo o seu potencial - tornando-as ilimitadas. Construa o Pipeline Mais Rápido com Agentes de IA: Agentes de Vendas IA de Vendas Engajamento de Vendas Programas de Vendas Engajamento do Comprador Acelere a Produtividade com Automação: Dados de Vendas Análise de Vendas Produtividade da Equipe de Vendas Inteligência de Receita Impulsione a Receita em uma Plataforma Integrada: Gestão do Ciclo de Vida da Receita e CPQ Gestão de Desempenho de Vendas Gestão de Relacionamento com Parceiros **Average Rating:** 4.4/5.0 **Total Reviews:** 24,694 #### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)? - **the product tem sido um bom parceiro comercial?:** 8.4/10 (Category avg: 8.9/10) - **Capacidade de fluxo de trabalho:** 8.5/10 (Category avg: 8.5/10) - **Contato & Gerenciamento de Contas:** 8.8/10 (Category avg: 8.7/10) - **Oportunidade & Gerenciamento de Pipeline.:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)? - **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce) - **Website da Empresa:** www.salesforce.com - **Ano de Fundação:** 1999 - **Localização da Sede:** San Francisco, CA - **Twitter:** @salesforce 579,511 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Executivo de Contas, Gerente de Contas - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 46% Medium, 34% Large #### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham a **facilidade de uso** do Agentforce Sales inestimável para gerenciar dados de clientes e melhorar a produtividade. - Os usuários valorizam o **fluxo direto e a visibilidade abrangente** do Agentforce Sales, melhorando a colaboração e o insight da equipe. - Os usuários valorizam a **visão de 360 graus das informações do cliente** , melhorando o acompanhamento de leads e os processos de fechamento de forma eficiente. - Os usuários valorizam os **dados centralizados de clientes** do Salesforce Sales Cloud, aprimorando insights e otimizando os fluxos de trabalho de vendas de forma eficiente. - Os usuários apreciam as **capacidades de integração perfeita** do Agentforce Sales, melhorando o fluxo de trabalho e conectando-se com sistemas internos sem esforço. ##### Cons - Os usuários acham a **curva de aprendizado íngreme** assustadora, lutando com configurações complexas e desafios de UX móvel. - Os usuários encontram **limitações nas opções de pacotes** e enfrentam dificuldades com a navegação e as complexidades de segurança no Agentforce Sales. - Os usuários acham a **complexidade** do Agentforce Sales avassaladora, especialmente com configurações profundas e inúmeras opções. - Os usuários acham o Salesforce Sales Cloud **altamente complexo** , especialmente durante a configuração inicial e personalização, o que pode ser demorado. - Os usuários acham o produto **caro** e sugerem melhorar a relação custo-benefício para melhor adaptabilidade nos negócios. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **["Salesforce: O CRM Definitivo para Automação Empresarial Sem Esforço"](https://www.g2.com/pt/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12156297)** **Rating:** 4.0/5.0 stars _— Akash S._ [Read full review](https://www.g2.com/pt/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12156297) **["Agentforce Sales centraliza dados de clientes com painéis poderosos e automação"](https://www.g2.com/pt/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)** **Rating:** 4.0/5.0 stars _— Javiera I._ [Read full review](https://www.g2.com/pt/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740) #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [Para que é usado o Salesforce Maps?](https://www.g2.com/pt/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/pt/discussions/what-is-the-benefit-of-salesforce-crm) - 8 comments - [O que é Salesforce e CRM?](https://www.g2.com/pt/discussions/what-is-salesforce-and-crm) - 3 comments - [O que torna as vendas de alta velocidade mais poderosas do que nunca?](https://www.g2.com/pt/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [Como habilitar a Caixa de Entrada no Salesforce?](https://www.g2.com/pt/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### [HubSpot Sales Hub](https://www.g2.com/de/products/hubspot-sales-hub/reviews) Sales Hub kombiniert Vertriebsengagement-Tools, KI-gestützte Produktivitätsfunktionen und Workflow-Automatisierung in einer einheitlichen Plattform, die darauf ausgelegt ist, wachsenden Teams zu helfen, Geschäfte schneller abzuschließen. Kernwertversprechen: Sales Hub adressiert häufige Vertriebsherausforderungen: ineffiziente manuelle Prozesse, die die Abschlussgeschwindigkeit verlangsamen, fragmentierte Kundeninformationen, die einen unvollständigen Kontext schaffen, und komplexe Software, die umfangreiche Schulungen und laufende Verwaltung erfordert. Aufgebaut auf dem HubSpot Smart CRM, verbindet Sales Hub Kundendaten und Vertriebswerkzeuge in einem einzigen einheitlichen System. Wichtige Fähigkeiten Vertriebsengagement-Tools: Sales Hub bietet E-Mail-Tracking, Terminplanung, Dokumentenfreigabe und Kommunikationstemplates, die Interaktionen mit Interessenten vereinfachen und administrative Reibungen im Vertriebsprozess beseitigen. KI-gestützte Produktivität: Die Plattform umfasst KI-Funktionen, die sich wiederholende Aufgaben automatisieren, nächste Schritte basierend auf dem Deal-Kontext vorschlagen und relevante Kundeninformationen bereitstellen, sodass Vertreter sich auf den Verkauf statt auf administrative Arbeit konzentrieren können. Einheitliche Kundenansicht: Da alle Kundendaten, Kommunikationshistorie und Deal-Informationen im Smart CRM vorhanden sind, sehen Vertriebsmitarbeiter den vollständigen Kontext, ohne zwischen Systemen wechseln zu müssen. Dies umfasst die Sichtbarkeit von Marketing-Interaktionen, Service-Tickets und früheren Verkaufsgesprächen. Workflow-Automatisierung: Sales Hub automatisiert routinemäßige Vertriebsprozesse und sorgt für eine konsistente Ausführung ohne manuelle Koordination. Sales Hub vs. Alternativen: Im Gegensatz zu herkömmlichen CRM-Systemen, die hauptsächlich als Datenbanken fungieren und umfangreiche Anpassungen erfordern, umfasst Sales Hub Engagement-Tools, Automatisierung und KI-Funktionen als native Features, anstatt Add-ons, die eine Integration erfordern. Dies beseitigt die Komplexität des Kaufs separater Tools für E-Mail-Tracking, Terminplanung, Dokumentenmanagement und Vertriebsanalysen. Die intuitive Benutzeroberfläche von Sales Hub reduziert die Schulungszeit für neue Teammitglieder im Vergleich zu traditionellen Vertriebsplattformen, die umfangreiches technisches Wissen erfordern. Teams profitieren von einer schnellen Einarbeitung, nahtloser Abstimmung durch gemeinsame Datensichtbarkeit und flexibler Skalierung. Wer sollte Sales Hub nutzen Sales Hub dient wachsenden Vertriebsteams, die die Produktivität steigern müssen, ohne Personal hinzuzufügen, Vertriebsmitarbeitern, die während Käufergesprächen vollständigen Kundenkontext benötigen, und Vertriebsleitern, die Pipeline-Transparenz durch einheitliches Reporting suchen. Die Plattform skaliert von kleinen Vertriebsteams bis hin zu großen Unternehmen. Ergebnis Sales Hub hilft Teams, intelligenter zu verkaufen, nicht härter, und ermöglicht es den Vertretern, in jeder Phase der Käuferreise reichhaltigere Kontexte und bessere Einblicke zu erhalten. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,314 #### How Do G2 Users Rate HubSpot Sales Hub? - **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 8.9/10) - **Workflow-Fähigkeit:** 8.3/10 (Category avg: 8.5/10) - **Kontakt- und Account-Management:** 8.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind HubSpot Sales Hub? - **Verkäufer:** [HubSpot](https://www.g2.com/de/sellers/hubspot) - **Unternehmenswebsite:** hubspot.com - **Gründungsjahr:** 2006 - **Hauptsitz:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundenbetreuer, Geschäftsentwicklungsmanager - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About HubSpot Sales Hub? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **intuitive Benutzerfreundlichkeit** des HubSpot Sales Hub und loben seine übersichtliche Organisation und Integrationen. - Benutzer schätzen die **Anpassungsfähigkeit und benutzerfreundliche Oberfläche** von HubSpot Sales Hub, die ihre Vertriebserfahrung verbessert. - Benutzer schätzen die **umfassende Sichtbarkeit** des HubSpot Sales Hub zur Verwaltung von Verkaufsbemühungen und zur effektiven Prognose. - Benutzer schätzen das **ausgezeichnete Lead-Management** , das von HubSpot Sales Hub bereitgestellt wird, was die Organisation und Effizienz erheblich verbessert. - Benutzer schätzen die **intuitive Benutzeroberfläche** von HubSpot Sales Hub, die die Navigation vereinfacht und die Produktivität steigert. ##### Cons - Benutzer finden **fehlende Funktionen** im HubSpot Sales Hub, einschließlich eingeschränkter Lead-Erstellung und unvollständiger mobiler App-Funktionalität. - Benutzer finden die **begrenzten Funktionen** des HubSpot Sales Hub, wie z.B. Dashboard-Beschränkungen und die Funktionalität der mobilen App, frustrierend. - Benutzer stehen vor einer **großen Lernkurve** und finden das System verwirrend ohne umfangreiches Training zu Kontakten im Vergleich zu Leads. - Benutzer finden HubSpot Sales Hub **teuer** , insbesondere da die Kosten steigen und Fehler die Nutzung beeinträchtigen. - Benutzer finden HubSpot Sales Hub erheblich **eingeschränkt in der Anpassung** , was eine effiziente Kontaktaufnahme und Aufgabenverwaltung behindert. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **["HubSpot Sales Hub’s AI Turns CRM Data Into Actionable Outreach Lists Fast"](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13338768)** **Rating:** 4.5/5.0 stars _— Alexa P._ [Read full review](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13338768) **["Intuitive Benutzeroberfläche und flexibles Datenmanagement"](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13233048)** **Rating:** 5.0/5.0 stars _— Taryn Q._ [Read full review](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13233048) #### What Are G2 Users Discussing About HubSpot Sales Hub? - [Wie hat HubSpot Sales Hub das Management der Vertriebspipeline in kleinen bis mittelgroßen Unternehmen beeinflusst?](https://www.g2.com/de/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [Wofür wird HubSpot Sales Hub verwendet?](https://www.g2.com/de/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/de/discussions/what-is-hubspot-good-for) - 2 comments - [Wie benutze ich HubSpot für den Vertrieb?](https://www.g2.com/de/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [Was kann man mit dem kostenlosen HubSpot machen?](https://www.g2.com/de/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### [Pipedrive](https://www.g2.com/it/products/pipedrive/reviews) Pipedrive è uno strumento CRM (gestione delle relazioni con i clienti) per le vendite facile da usare che consente a team di tutte le dimensioni di chiudere più affari. Con i suoi pipeline di vendita personalizzabili, approfondimenti in tempo reale e potenti funzionalità di intelligenza artificiale, non c'è da meravigliarsi che 100.000 aziende in tutto il mondo utilizzino Pipedrive per vendite più intelligenti e veloci. **Average Rating:** 4.3/5.0 **Total Reviews:** 3,073 #### How Do G2 Users Rate Pipedrive? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.7/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.3/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 8.6/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Pipedrive? - **Venditore:** [Pipedrive](https://www.g2.com/it/sellers/pipedrive) - **Sito web dell'azienda:** www.pipedrive.com - **Anno di Fondazione:** 2010 - **Sede centrale:** New York - **Twitter:** @pipedrive 14,355 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=593f28c37b331c98d518c81ecb518081b4eb6dcf79869bad97f35f51a7d3bcef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1876917%2F&secure%5Burl_type%5D=linkedin_company_website) 1,051 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Sales Manager - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 71% Small, 23% Medium #### What Do G2 Reviewers Say About Pipedrive? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Pipedrive, trovandolo intuitivo e personalizzabile per le loro esigenze aziendali in evoluzione. - Gli utenti elogiano l' **interfaccia intuitiva** di Pipedrive, rendendola facile da personalizzare e utilizzare efficacemente per chiunque. - Gli utenti apprezzano l' **interfaccia semplice e intuitiva** di Pipedrive, rendendo la navigazione e la gestione delle attività senza sforzo. - Gli utenti apprezzano la **facilità di personalizzazione** in Pipedrive, che consente loro di adattare il CRM alle loro esigenze specifiche. - Gli utenti apprezzano le **integrazioni senza soluzione di continuità** di Pipedrive, migliorando il loro processo di vendita e automatizzando compiti essenziali. ##### Cons - Gli utenti esprimono preoccupazioni riguardo a **funzionalità mancanti** in Pipedrive, inclusi opzioni di automazione limitate e difficoltà di personalizzazione. - Gli utenti esprimono frustrazione per le **funzionalità limitate** in Pipedrive, come l'impostazione dell'automazione e le opzioni di personalizzazione. - Gli utenti trovano la **curva di apprendimento ripida** con Pipedrive, richiedendo tempo e formazione significativi per un uso efficace. - Gli utenti trovano Pipedrive **costoso** , specialmente i componenti aggiuntivi, rendendolo impegnativo per le pratiche individuali e le piccole imprese. - Gli utenti riscontrano **problemi di integrazione** con Pipedrive, in particolare dettagli mancanti delle riunioni negli eventi di Google Calendar. #### What Are Recent G2 Reviews of Pipedrive? **["Well-Structured CRM That Makes Organising Sales Contacts Easy"](https://www.g2.com/it/survey_responses/pipedrive-review-13354512)** **Rating:** 5.0/5.0 stars _— Dave G._ [Read full review](https://www.g2.com/it/survey_responses/pipedrive-review-13354512) **["Pipeline Visivi, Configurazione AI Utile e Grande Valore per i Nuovi Utenti CRM"](https://www.g2.com/it/survey_responses/pipedrive-review-13260876)** **Rating:** 5.0/5.0 stars _— Gavin A._ [Read full review](https://www.g2.com/it/survey_responses/pipedrive-review-13260876) #### What Are G2 Users Discussing About Pipedrive? - [Quali caratteristiche di Pipedrive sono più vantaggiose per i nuovi professionisti delle vendite per tracciare e ottimizzare il loro pipeline di vendita?](https://www.g2.com/it/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) - 2 comments - [A cosa serve Pipedrive?](https://www.g2.com/it/discussions/pipedrive-what-is-pipedrive-used-for) - 2 comments - [Pipedrive è gratuito?](https://www.g2.com/it/discussions/is-pipedrive-free) - 3 comments, 1 upvote - [Che cos'è il software Pipedrive?](https://www.g2.com/it/discussions/what-is-pipedrive-software) - 2 comments - [A cosa serve Pipedrive?](https://www.g2.com/it/discussions/what-is-pipedrive-used-for) - 2 comments ### [monday CRM](https://www.g2.com/it/products/monday-crm/reviews) L'unico CRM AI-first che il tuo team amerà monday CRM è il CRM potenziato dall'AI costruito per velocità, visibilità e semplicità — che consente ai team di vendita di muoversi più velocemente, prevedere meglio e non perdere mai un affare. È facile da configurare, non richiede codifica e si adatta a qualsiasi flusso di lavoro in modo che i team possano iniziare rapidamente e concentrarsi sulla vendita. Dalla cattura dei lead al passaggio post-vendita: i tuoi strumenti, dati e team rimangono allineati in uno spazio di lavoro connesso e intuitivo. Con AI integrata e automazioni senza codice, monday CRM non ti aiuta solo a gestire il lavoro — lo fa per te. Gli agenti di vendita AI identificano e qualificano i lead, l'AI Notetaker riassume le chiamate e suggerisce i prossimi passi, e le automazioni gestiscono aggiornamenti, follow-up e inserimento dati, riducendo il lavoro manuale in tutto il processo. Dai pipeline e dashboard alle email, documenti e conversazioni con i clienti, l'intero processo di ricavo funziona su un'unica piattaforma unificata. I venditori ottengono chiarezza per chiudere, e i leader ottengono le intuizioni in tempo reale di cui hanno bisogno per prevedere con fiducia. E con le campagne monday, i team di marketing e vendita possono pianificare, lanciare e ottimizzare campagne email brandizzate direttamente dal loro CRM senza la necessità di integrazioni o strumenti extra. Caratteristiche principali Configurazione semplice senza codice Dashboard e report personalizzati Agenti di vendita AI AI Notetaker Intuizioni e priorità sugli affari Automazioni senza codice Sequenze e email di massa Campagne monday Posta in arrivo condivisa App mobile Arricchimento dei lead Preventivi e fatture Oltre 500 integrazioni **Average Rating:** 4.5/5.0 **Total Reviews:** 1,568 #### How Do G2 Users Rate monday CRM? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.8/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.7/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 8.7/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind monday CRM? - **Venditore:** [monday.com](https://www.g2.com/it/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) - **Sito web dell'azienda:** monday.com - **Anno di Fondazione:** 2012 - **Sede centrale:** Tel Aviv - **Twitter:** @mondaydotcom 40,761 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efcc1bc784d43448424f5b18a6e2f5d5488a066e911204b167572629a6d9b361&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmondaydotcom&secure%5Burl_type%5D=linkedin_company_website) 3,837 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, CEO - **Top Industries:** Marketing e pubblicità, Tecnologia dell'informazione e servizi - **Company Size:** 75% Small, 21% Medium #### What Do G2 Reviewers Say About monday CRM? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano monday CRM **molto facile da usare** , apprezzandone la semplicità e le funzionalità utili per il lavoro collaborativo. - Gli utenti elogiano le **integrazioni efficienti** che migliorano il flusso di lavoro, rendendo i compiti quotidiani più fluidi e facili da gestire. - Gli utenti apprezzano la **incredibile personalizzazione** di monday CRM, che consente soluzioni su misura per le loro esigenze aziendali uniche. - Gli utenti apprezzano le **funzionalità di automazione** di monday CRM, migliorando l'efficienza del flusso di lavoro e riducendo al minimo le attività manuali. - Gli utenti amano il **design intuitivo** di monday CRM, rendendolo facile da navigare e implementare nel loro flusso di lavoro. ##### Cons - Gli utenti trovano che le **funzionalità mancanti** in monday CRM, come l'automazione limitata e le colonne, ostacolino significativamente i loro flussi di lavoro. - Gli utenti trovano la **curva di apprendimento ripida** , in particolare nel collegare le schede e integrare completamente il sistema. - Gli utenti notano **funzionalità limitate** in monday CRM, sentendo che manca di profondità rispetto a strumenti CRM più robusti. - Gli utenti trovano **personalizzazione limitata** in monday CRM rispetto a strumenti più robusti, influenzando la reportistica dettagliata e le configurazioni complesse. - Gli utenti trovano monday CRM **costoso** , particolarmente impegnativo per i team più piccoli con budget limitati e costi di abbonamento in aumento. #### What Are Recent G2 Reviews of monday CRM? **["Potenti funzionalità di monday.com e un connettore Anthropic eccezionale"](https://www.g2.com/it/survey_responses/monday-crm-review-13273519)** **Rating:** 5.0/5.0 stars _— Mohd Anas A._ [Read full review](https://www.g2.com/it/survey_responses/monday-crm-review-13273519) **["Intuitive, User-Friendly CRM That Boosts Daily Productivity"](https://www.g2.com/it/survey_responses/monday-crm-review-13347198)** **Rating:** 5.0/5.0 stars _— Faris K._ [Read full review](https://www.g2.com/it/survey_responses/monday-crm-review-13347198) #### What Are G2 Users Discussing About monday CRM? - [A cosa serve il CRM di monday sales?](https://www.g2.com/it/discussions/what-is-monday-sales-crm-used-for) - 1 comment ## FAQs About CRM Software Generated using AI Last updated: June 3, 2026 ### What's the best CRM app for small business owners Based on G2 reviews, these CRM products are frequently mentioned by recent reviewers for helping small teams stay organized, manage pipelines, and reduce manual follow-up work. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — easy navigation and pipeline reviews. - [Pipedrive](https://www.g2.com/products/pipedrive) — visual pipeline and follow-up reminders. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — simple setup and contact management. - [Pipedrive](https://www.g2.com/products/pipedrive) — straightforward CRM for growing teams. ### Best CRM solution with marketing automation features Based on G2 reviews, these CRM products are often highlighted by recent users for combining contact management with email automation, campaign workflows, and follow-up support. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — sales workflows with marketing alignment. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — automated journeys and contact segmentation. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — lead tracking and workflow automation. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — CRM plus email automation workflows. ### What CRM is the best for e-commerce platforms Based on G2 reviews, these CRM products are commonly cited by recent users for organizing customer data, syncing communications, and supporting sales workflows tied to online channels. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — centralized deals and outreach tracking. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — customer journeys and campaign automation. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud) — integrations and pipeline visibility. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — organized leads and follow-up workflows. ### What should buyers look for in crm software According to verified users, the most consistent buying themes in recent CRM reviews are ease of use, clear pipeline visibility, centralized customer records, and reminders that keep follow-ups from being missed. Buyers also repeatedly mention reporting dashboards, task management, and workflow automation as practical time-savers. Integrations matter too, especially for email, calendars, and other business tools teams already use. Reviewers also flag common tradeoffs to evaluate during selection, including learning curve, mobile experience, reporting depth, and how well the system handles customization as processes become more complex. In short, buyers tend to value software that keeps sales activity organized without making daily work harder. ### How do teams use CRM for follow-ups According to verified users, teams mainly use CRM to keep follow-ups consistent and visible across the whole sales process. Recent reviews repeatedly mention reminders, task tracking, activity history, and pipeline stages as the tools that prevent outreach from slipping through the cracks. Users describe using CRM to log calls, emails, notes, and next steps in one place so any teammate can quickly understand account context. Automation is another recurring theme, with teams using it to trigger reminders, route leads, and reduce repetitive admin work. The practical outcome reviewers highlight most often is better organization: less time spent chasing updates manually and more confidence that important prospects and customers are being contacted on time. ### [Zoho CRM](https://www.g2.com/pt/products/zoho-crm/reviews) Zoho CRM é uma ferramenta de gestão de relacionamento com o cliente baseada em nuvem 360° que atende às necessidades empresariais de empresas de médio porte a grandes empresas. Os principais recursos incluem gerenciamento de contatos, funis de vendas, gerenciamento de pipeline, automação de fluxo de trabalho, assistente conversacional com inteligência artificial, gerenciamento de tarefas, gerenciamento de campanhas de marketing, previsão de vendas, suporte e serviço ao cliente, gerenciamento de inventário, relatórios e análises, e integração perfeita com mais de 500 aplicativos de negócios populares em um único sistema empresarial. **Average Rating:** 4.1/5.0 **Total Reviews:** 2,841 #### How Do G2 Users Rate Zoho CRM? - **the product tem sido um bom parceiro comercial?:** 8.0/10 (Category avg: 8.9/10) - **Capacidade de fluxo de trabalho:** 8.2/10 (Category avg: 8.5/10) - **Contato & Gerenciamento de Contas:** 8.5/10 (Category avg: 8.7/10) - **Oportunidade & Gerenciamento de Pipeline.:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Zoho CRM? - **Vendedor:** [Zoho](https://www.g2.com/pt/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Ano de Fundação:** 1996 - **Localização da Sede:** Austin, TX - **Twitter:** @Zoho 137,880 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 funcionários no LinkedIn® - **Telefone:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Proprietário, CEO - **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador - **Company Size:** 62% Small, 33% Medium #### What Do G2 Reviewers Say About Zoho CRM? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários adoram a **interface intuitiva** do Zoho CRM, tornando as tarefas diárias fáceis e sem esforço para navegar. - Os usuários apreciam os **recursos poderosos de IA** do Zoho CRM, melhorando as vendas, marketing e suporte ao cliente de forma integrada. - Os usuários apreciam as **integrações perfeitas** do Zoho CRM, melhorando a colaboração entre os processos de Marketing e Vendas de forma eficaz. - Os usuários apreciam as **integrações fáceis** no Zoho CRM, melhorando a eficiência do fluxo de trabalho e simplificando o gerenciamento de clientes. - Os usuários apreciam a **flexibilidade e facilidade de gerenciamento de leads** com os extensos recursos e integrações do Zoho CRM. ##### Cons - Os usuários enfrentam uma **curva de aprendizado** desafiadora com o Zoho CRM, pois os recursos avançados podem ser confusos inicialmente. - Os usuários enfrentam dificuldades com **problemas de integração** , achando o sistema inflexível e desafiador para automatizar com ferramentas que não são da Zoho. - Os usuários acham que **recursos limitados** no Zoho CRM restringem a funcionalidade, dificultando a integração e automação com outros sistemas. - Os usuários acham a **complexidade** do Zoho CRM desafiadora para iniciantes, muitas vezes tendo dificuldade em localizar recursos e navegar no sistema. - Os usuários frequentemente enfrentam **suporte ao cliente ruim** com o Zoho CRM, levando a frustração e desafios durante tarefas críticas. #### What Are Recent G2 Reviews of Zoho CRM? **["Zoho CRM Centraliza Dados, Automatiza Fluxos de Trabalho e Oferece Insights Poderosos"](https://www.g2.com/pt/survey_responses/zoho-crm-review-13163763)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/pt/survey_responses/zoho-crm-review-13163763) **["Zoho CRM: Personalizável, Organizado e Orientado por Automação para Vendas Eficientes"](https://www.g2.com/pt/survey_responses/zoho-crm-review-13274373)** **Rating:** 5.0/5.0 stars _— Kartik S._ [Read full review](https://www.g2.com/pt/survey_responses/zoho-crm-review-13274373) #### What Are G2 Users Discussing About Zoho CRM? - [Quais são os principais pontos fortes do Zoho CRM na gestão de relacionamentos com clientes em comparação com outras plataformas de CRM?](https://www.g2.com/pt/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [Quais são os principais pontos fortes do Zoho CRM na gestão de relacionamentos com clientes em comparação com outras plataformas de CRM?](https://www.g2.com/pt/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) - 3 comments - [Para que é usado o Zoho CRM?](https://www.g2.com/pt/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [O Zoho CRM é realmente gratuito?](https://www.g2.com/pt/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [Quais são os recursos do software de CRM?](https://www.g2.com/pt/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote ### [Bigin by Zoho CRM](https://www.g2.com/it/products/bigin-by-zoho-crm/reviews) Bigin di Zoho CRM è un software di gestione delle relazioni con i clienti (CRM) semplificato e pronto per l'IA, progettato specificamente per piccole imprese, startup e team a contatto con i clienti. Fidato da oltre 50.000 aziende in più di 150 paesi, Bigin aiuta le piccole imprese a unificare tutte le operazioni a contatto con i clienti — marketing, vendite, onboarding, consegna e supporto — e aiuta a gestire efficacemente le relazioni con i clienti. **Average Rating:** 4.6/5.0 **Total Reviews:** 872 #### How Do G2 Users Rate Bigin by Zoho CRM? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.6/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.4/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 8.8/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bigin by Zoho CRM? - **Venditore:** [Zoho](https://www.g2.com/it/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Anno di Fondazione:** 1996 - **Sede centrale:** Austin, TX - **Twitter:** @Zoho 137,880 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 dipendenti su LinkedIn® - **Telefono:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing e pubblicità, Tecnologia dell'informazione e servizi - **Company Size:** 90% Small, 8% Medium #### What Do G2 Reviewers Say About Bigin by Zoho CRM? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Bigin by Zoho CRM, apprezzando la sua configurazione semplice e l'interfaccia intuitiva. - Gli utenti apprezzano la **semplicità e l'organizzazione** di Bigin by Zoho CRM, rendendolo ideale per le piccole imprese. - Gli utenti elogiano il **design intuitivo** di Bigin by Zoho CRM, sottolineando la sua semplicità e facilità di navigazione. - Gli utenti apprezzano la **semplicità** di Bigin di Zoho CRM, trovandolo facile da usare e configurare per le piccole imprese. - Gli utenti apprezzano la **facilità d'uso e di gestione** di Bigin by Zoho CRM, apprezzando la sua interfaccia intuitiva e funzionalità. ##### Cons - Gli utenti notano la **mancanza di funzionalità avanzate** in Bigin di Zoho CRM, limitando l'automazione e le integrazioni. - Gli utenti trovano che Bigin di Zoho CRM abbia **funzionalità limitate** , mancando di automazioni avanzate e connettori per un'integrazione ampliata. - Gli utenti riscontrano **problemi di integrazione** con Bigin, trovando l'importazione complicata e l'integrazione delle app impegnativa, soprattutto per i principianti. - Gli utenti notano la **personalizzazione limitata** in Bigin, con campi ristretti e opzioni di automazione di base per esigenze avanzate. - Gli utenti trovano che Bigin di Zoho CRM abbia **integrazioni limitate** , ostacolando la connessione con altre applicazioni essenziali per flussi di lavoro più fluidi. #### What Are Recent G2 Reviews of Bigin by Zoho CRM? **["Il CRM semplice e flessibile di Bigin che semplifica l'intero flusso di lavoro"](https://www.g2.com/it/survey_responses/bigin-by-zoho-crm-review-13236369)** **Rating:** 5.0/5.0 stars _— maza y._ [Read full review](https://www.g2.com/it/survey_responses/bigin-by-zoho-crm-review-13236369) **["Eccellente CRM per aziende in crescita"](https://www.g2.com/it/survey_responses/bigin-by-zoho-crm-review-13212566)** **Rating:** 5.0/5.0 stars _— vansh v._ [Read full review](https://www.g2.com/it/survey_responses/bigin-by-zoho-crm-review-13212566) #### What Are G2 Users Discussing About Bigin by Zoho CRM? - [What is the difference between Bigin and Zoho CRM?](https://www.g2.com/it/discussions/what-is-the-difference-between-bigin-and-zoho-crm) - [Bigin si integra con Zoho CRM?](https://www.g2.com/it/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [Che cos'è Zoho Bigin?](https://www.g2.com/it/discussions/what-is-zoho-bigin) - 2 comments - [A cosa serve Bigin?](https://www.g2.com/it/discussions/what-is-bigin-used-for) - 1 comment ### [Close](https://www.g2.com/it/products/close/reviews) Close è un CRM per le vendite con chiamate integrate, SMS, email, automazione e AI, progettato per fondatori, startup, agenzie e team di vendita in crescita. La piattaforma aiuta le aziende a gestire i lead, comunicare con i potenziali clienti, tracciare le opportunità e automatizzare il follow-up da un unico sistema. Close è comunemente utilizzato da team che desiderano che il loro CRM supporti l'esecuzione delle vendite, non solo l'archiviazione dei dati dei clienti. Gli utenti possono chiamare, inviare email, messaggi di testo, gestire pipeline, assegnare compiti, creare flussi di lavoro, eseguire sequenze di contatto e tracciare l'attività di vendita direttamente all'interno della piattaforma. Close è costruito per aziende guidate dai fondatori, startup, piccole imprese, agenzie, società di reclutamento, aziende di coaching, team di servizi finanziari, aziende SaaS e team di vendita interna. Supporta team che vanno dai singoli fondatori a organizzazioni di vendita con più di 100 rappresentanti. Le capacità chiave includono: • Gestione del CRM e delle pipeline per tracciare lead, contatti, opportunità, attività e relazioni con i clienti • Chiamate, SMS ed email integrate, con la cronologia delle comunicazioni collegata ai record dei clienti • Automazione delle vendite per flussi di lavoro, sequenze, instradamento dei lead, gestione dei compiti e follow-up • Power Dialer e Predictive Dialer per team che gestiscono flussi di lavoro di vendita outbound ad alto volume o di reclutamento • Reportistica e analisi per la visibilità della pipeline, il tracciamento delle attività, le previsioni e le prestazioni di vendita • Chloe, l'agente AI integrato direttamente in Close, che può aiutare a qualificare i lead, prenotare riunioni, seguire i potenziali clienti, ricercare account, arricchire i record, riassumere le conversazioni e aggiornare i dati del CRM Chloe opera all'interno di Close, dove i record dei clienti, le conversazioni, le attività, le opportunità e i flussi di lavoro sono già presenti. Questo permette a Chloe di agire utilizzando il contesto del CRM, piuttosto che funzionare come uno strumento AI autonomo collegato tramite integrazioni separate. I team possono utilizzare Chloe per coinvolgere nuovi lead, riattivare opportunità dormienti, catturare dati di qualificazione, programmare riunioni e passare conversazioni qualificate a rappresentanti di vendita umani quando appropriato. Combinando CRM, comunicazione, automazione, reportistica e flussi di lavoro di vendita assistiti dall'AI in un'unica piattaforma, Close aiuta i team a ridurre il lavoro manuale, migliorare la velocità di contatto, mantenere la coerenza del follow-up e gestire più attività di vendita senza aggiungere complessità operativa non necessaria. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,063 #### How Do G2 Users Rate Close? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.3/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.8/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 9.0/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Close? - **Venditore:** [Close](https://www.g2.com/it/sellers/close) - **Sito web dell'azienda:** close.com - **Anno di Fondazione:** 2013 - **Sede centrale:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing e pubblicità, Software per computer - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti trovano Close **estremamente facile da usare** , consentendo un rapido accesso alle funzionalità essenziali per una gestione aziendale efficiente. - Gli utenti trovano Close **incredibilmente utile** , soprattutto grazie al suo design intuitivo e al supporto clienti veloce. - Gli utenti amano la **semplicità e facilità d'uso** di Close, rendendo la gestione dei clienti e il monitoraggio dei potenziali clienti senza sforzo. - Gli utenti apprezzano le **funzionalità avanzate di gestione della comunicazione** di Close, che semplificano le interazioni con i clienti in modo efficace ed efficiente. - Gli utenti amano il **design intuitivo** di Close, trovandolo facile da usare ed efficiente per le loro esigenze. ##### Cons - Gli utenti notano le **funzionalità mancanti** in Close, come le limitazioni dell'app mobile e l'assenza di integrazione con WhatsApp, che influenzano l'usabilità. - Gli utenti sperimentano **problemi di chiamata** , inclusi addebiti imprevisti e fallimenti di registrazione, che possono ostacolare un uso efficace. - Gli utenti trovano le **funzionalità limitate** di Close restrittive, in particolare per le esigenze B2C e le funzionalità avanzate. - Gli utenti trovano **frustrante la personalizzazione limitata** di Close, in particolare per i report su misura e le dashboard avanzate. - Gli utenti trovano la **curva di apprendimento ripida** , con sfide nel unire i lead e gestire efficacemente i rapporti personalizzati. #### What Are Recent G2 Reviews of Close? **["Close CRM ci mantiene acuti, veloci e concentrati"](https://www.g2.com/it/survey_responses/close-review-11757558)** **Rating:** 5.0/5.0 stars _— Jose N._ [Read full review](https://www.g2.com/it/survey_responses/close-review-11757558) **["Il miglior software per le chiamate a freddo che abbia mai usato"](https://www.g2.com/it/survey_responses/close-review-11465611)** **Rating:** 5.0/5.0 stars _— Adhiraj P._ [Read full review](https://www.g2.com/it/survey_responses/close-review-11465611) #### What Are G2 Users Discussing About Close? - [A cosa serve Close?](https://www.g2.com/it/discussions/close-what-is-close-used-for) - 2 comments - [A cosa serve Close?](https://www.g2.com/it/discussions/what-is-close-used-for) - 1 comment ### [ActiveCampaign](https://www.g2.com/pt/products/activecampaign/reviews) ActiveCampaign é a plataforma de marketing autônoma criada para transformar a forma como os profissionais de marketing, agências e proprietários de negócios trabalham. Use a Active Intelligence para impulsionar automações conscientes de metas e orquestrar experiências personalizadas através de e-mail, SMS e WhatsApp. Integre-se sem esforço com mais de 1000 aplicativos, descubra insights profundos de desempenho e otimize seus fluxos de trabalho para vencer todos os dias. - Marketing autônomo Construído sobre a base da automação de marketing, alimente sua estratégia de marketing e jornadas do cliente com execução, otimização e insights impulsionados por IA em cada etapa. - Agentes de IA Execute campanhas de marketing inteiras através de prompts simples, apoiados pela Active Intelligence. - Marketing multicanal Alcance prospects e clientes onde quer que estejam, com e-mail, SMS, WhatsApp e mais. - Conteúdo personalizado e alinhado à marca Ferramentas criativas que oferecem designs profissionais e prontos para conversão para e-mails e páginas de destino. - CRM Acompanhe, gerencie e automatize seu processo de vendas. - Mais de 1000 aplicativos e integrações Conecte o ActiveCampaign às suas ferramentas favoritas. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,248 #### How Do G2 Users Rate ActiveCampaign? - **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.9/10) - **Capacidade de fluxo de trabalho:** 8.0/10 (Category avg: 8.5/10) - **Contato & Gerenciamento de Contas:** 8.2/10 (Category avg: 8.7/10) - **Oportunidade & Gerenciamento de Pipeline.:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind ActiveCampaign? - **Vendedor:** [ActiveCampaign](https://www.g2.com/pt/sellers/activecampaign) - **Website da Empresa:** www.activecampaign.com - **Ano de Fundação:** 2003 - **Localização da Sede:** Chicago, IL - **Twitter:** @ActiveCampaign 13,203 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecaffa7a4dd54b3f72ef9abc63c48d5efe51974c2974dfaa5d09b34c1e0c97bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F221390%2F&secure%5Burl_type%5D=linkedin_company_website) 848 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, CEO - **Top Industries:** Marketing e Publicidade, Saúde, Bem-estar e Fitness - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About ActiveCampaign? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **facilidade de uso** no ActiveCampaign, apreciando a automação sem interrupções e os recursos diretos para tarefas pessoais. - Os usuários adoram a **programação de automação fácil** do ActiveCampaign, que simplifica seu fluxo de trabalho e melhora a comunicação com os clientes. - Os usuários elogiam os **recursos de automação poderosos e fáceis** do ActiveCampaign, melhorando a eficiência e organização de seus fluxos de trabalho. - Os usuários adoram os **recursos fenomenais de automação** do ActiveCampaign, que melhoram as campanhas de email com segmentação eficaz e mensagens personalizadas. - Os usuários valorizam o ActiveCampaign por sua **plataforma tudo-em-um** , oferecendo segmentação eficaz e capacidades de marketing por e-mail personalizadas. ##### Cons - Os usuários enfrentam uma **curva de aprendizado acentuada** com o ActiveCampaign, exigindo suporte adicional para navegar efetivamente por seus recursos. - Os usuários expressam preocupações sobre as **funcionalidades ausentes** , como a fácil criação de formulários e gatilhos de data personalizados. - Os usuários acham o **preço elevado** , especialmente para planos mais novos, o que pode ser uma barreira para algumas empresas. - Os usuários acham os **recursos limitados** do ActiveCampaign frustrantes, especialmente em relatórios, testes de automação e flexibilidade de design. - Os usuários acham o ActiveCampaign **não intuitivo** , lutando com automações complicadas e processos de criação de e-mails que prejudicam a eficiência. #### What Are Recent G2 Reviews of ActiveCampaign? **["Interface Amigável, Recursos Poderosos e Suporte Excelente"](https://www.g2.com/pt/survey_responses/activecampaign-review-11803527)** **Rating:** 5.0/5.0 stars _— Omezine T._ [Read full review](https://www.g2.com/pt/survey_responses/activecampaign-review-11803527) **["ActiveCampaign gave us more control over personalization without pushing everything to development"](https://www.g2.com/pt/survey_responses/activecampaign-review-13355817)** **Rating:** 5.0/5.0 stars _— Valeria B._ [Read full review](https://www.g2.com/pt/survey_responses/activecampaign-review-13355817) #### What Are G2 Users Discussing About ActiveCampaign? - [Quais são algumas maneiras criativas que as empresas estão usando o ActiveCampaign para automatizar seus esforços de marketing?](https://www.g2.com/pt/discussions/what-are-some-creative-ways-businesses-are-using-activecampaign-to-automate-their-marketing-efforts) - 1 comment - [How much does ActiveCampaign cost?](https://www.g2.com/pt/discussions/how-much-does-activecampaign-cost) - 1 comment - [O que é o ActiveCampaign CRM?](https://www.g2.com/pt/discussions/what-is-activecampaign-crm) - 1 comment - [A ActiveCampaign tem um CRM?](https://www.g2.com/pt/discussions/does-activecampaign-have-a-crm) - 7 comments - [Para que é usado o ActiveCampaign?](https://www.g2.com/pt/discussions/what-is-activecampaign-used-for) - 20 comments ### [Attio](https://www.g2.com/it/products/attio/reviews) Attio è il CRM AI per la prossima era delle aziende. Costruito per adattarsi a qualsiasi business, Attio offre alle aziende il potere di comprendere ogni cliente, automatizzare su larga scala e creare sistemi go-to-market esattamente come necessario. Migliaia di aziende, inclusi leader AI che definiscono la categoria e startup, utilizzano Attio per alimentare il loro go-to-market. ------------------------ Caratteristiche principali: - AI per come lavori già. Chiedi ad Attio di trovare, aggiornare o creare in inglese semplice. - Connetti i tuoi agenti al tuo CRM. Il server MCP di Attio si collega a qualsiasi strumento AI in modo che i tuoi agenti possano leggere, scrivere e agire sul contesto cliente in tempo reale. - Un CRM che si adatta al tuo business. Modella qualsiasi movimento GTM con il nostro modello di dati flessibile, oggetti personalizzati e relazioni su misura per il tuo team. - Automatizza il lavoro dietro l'affare. Potenti flussi di lavoro indirizzano i lead, gestiscono gli affari e mantengono il tuo pipeline in movimento. - Smetti di inseguire dati obsoleti. Attio arricchisce automaticamente i record di contatti e aziende, così il tuo team non perde mai tempo con email morte, titoli obsoleti o contesto mancante. - Prestazioni in tempo reale. Dashboard live e report avanzati offrono ai team di revenue visibilità istantanea su pipeline, attività e tendenze. - Mantieni la conversazione attiva. Registra riunioni, genera riassunti AI e sincronizza le intuizioni chiave direttamente nel tuo CRM. - Connetti gli strumenti che il tuo team ama. Attio rimane sincronizzato in tutto il tuo stack con una libreria in crescita di integrazioni e una Piattaforma per Sviluppatori per creare le tue. Iniziare con Attio è veloce. Configura il tuo CRM in pochi minuti sincronizzando la tua email e il tuo calendario per costruire un sistema completo senza inserimento manuale dei dati. ------------------------ Unisciti alle migliaia di aziende che già utilizzano Attio per alimentare la loro crescita. Scopri cosa può fare Attio per te su attio.com **Average Rating:** 4.3/5.0 **Total Reviews:** 586 #### How Do G2 Users Rate Attio? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.5/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.5/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 9.5/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Attio? - **Venditore:** [Attio](https://www.g2.com/it/sellers/attio) - **Sito web dell'azienda:** attio.com - **Anno di Fondazione:** 2019 - **Sede centrale:** London, GB - **Twitter:** @attio 12,873 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59d91a99caf3f4b98cadb85c9613905352f5424a16e9375875ca7b824e53fd5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fattio%2F&secure%5Burl_type%5D=linkedin_company_website) 174 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 80% Small, 15% Medium #### What Do G2 Reviewers Say About Attio? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Attio, godendo della sua configurazione fluida e delle opzioni di personalizzazione intuitive. - Gli utenti apprezzano la **facile configurazione** di Attio, che consente una rapida produttività senza una ripida curva di apprendimento. - Gli utenti amano la **fantastica personalizzazione** di Attio, che consente configurazioni personalizzate che migliorano il tracciamento dei lead senza sforzo. - Gli utenti apprezzano l' **integrazione efficace** di Attio con vari strumenti, migliorando la produttività e creando un'esperienza di flusso di lavoro senza interruzioni. - Gli utenti amano le **funzionalità robuste** di Attio, che consentono integrazioni senza soluzione di continuità, analisi avanzate e un supporto clienti eccezionale. ##### Cons - Gli utenti hanno difficoltà con **problemi di integrazione** in Attio, necessitando di più connessioni native agli strumenti e funzionalità di arricchimento migliorate. - Gli utenti notano le **funzionalità mancanti** in Attio, desiderando miglioramenti e automazioni per migliorare l'usabilità e la funzionalità. - Gli utenti notano una **curva di apprendimento più ripida** inizialmente, con complessità nell'installazione e flessibilità che possono essere travolgenti. - Gli utenti riscontrano **problemi con le funzionalità** di condivisione e segnalazione delle email in Attio, rendendo difficile la collaborazione e l'accesso ai dati. - Gli utenti trovano **le informazioni incomplete** in Attio difficili, specialmente per quanto riguarda l'arricchimento dei dati AI e le limitazioni nei report. #### What Are Recent G2 Reviews of Attio? **["Il modello di dati flessibile di Attio e l'interfaccia utente veloce rendono il lavoro con il CRM senza sforzo"](https://www.g2.com/it/survey_responses/attio-review-13106492)** **Rating:** 5.0/5.0 stars _— Nick J._ [Read full review](https://www.g2.com/it/survey_responses/attio-review-13106492) **["CRM veloce e a bassa frizione con visibilità in tempo reale e arricchimento automatico"](https://www.g2.com/it/survey_responses/attio-review-13177412)** **Rating:** 4.0/5.0 stars _— Frank W._ [Read full review](https://www.g2.com/it/survey_responses/attio-review-13177412) ### [HighLevel](https://www.g2.com/it/products/highlevel/reviews) HighLevel è un CRM per Vendite e Marketing tutto-in-uno che attualmente supporta centinaia di migliaia di aziende in tutto il mondo. Le funzionalità includono CRM, Email, SMS bidirezionale, SMS/Messenger/Instagram DM/Whatsapp/GMB Chat consolidati, Chiamate in uscita, Tracciamento delle chiamate, Registrazione delle chiamate, Power Dialer, Costruttore di moduli, Costruttore di sondaggi, Costruttore di funnel, Costruttore di siti web, Pianificazione online, Automazione dei flussi di lavoro, Pianificazione dei social media, Proposte, Preventivi, Fatturazione, Reportistica, Webhooks e altro ancora! Prezzi fissi, account secondari illimitati per le agenzie che gestiscono clienti che possono essere clonati per velocizzare le configurazioni, e persino white-label! Inizia con una prova gratuita di 14 giorni! **Average Rating:** 4.6/5.0 **Total Reviews:** 636 #### How Do G2 Users Rate HighLevel? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.5/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 9.0/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 8.8/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind HighLevel? - **Venditore:** [HighLevel](https://www.g2.com/it/sellers/highlevel) - **Sito web dell'azienda:** gohighlevel.com - **Anno di Fondazione:** 2018 - **Sede centrale:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing e pubblicità, Consulenza - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **flessibilità e le caratteristiche complete** di HighLevel, trovandolo facile da configurare e integrare. - Gli utenti apprezzano la **funzionalità tutto-in-uno** di HighLevel, migliorando l'efficienza nel marketing, nelle vendite e nella gestione dei clienti. - Gli utenti elogiano il **eccellente supporto clienti** di HighLevel, apprezzando la loro reattività e le richieste di funzionalità attive. - Gli utenti apprezzano il **vasto set di funzionalità** di Go HighLevel, apprezzandone la profondità e l'innovazione costante negli strumenti di marketing. - Gli utenti apprezzano la **configurazione automatica intuitiva** in HighLevel, migliorando efficacemente il loro flusso di lavoro e la gestione dei clienti. ##### Cons - Gli utenti trovano la **ripida curva di apprendimento** di HighLevel impegnativa, complicando la loro capacità di sfruttare le sue ampie funzionalità. - Gli utenti desiderano più **funzionalità mancanti** in HighLevel, influenzando la funzionalità come il marketing via email e le capacità di live streaming. - Gli utenti affrontano una **ripida curva di apprendimento** con HighLevel, richiedendo uno sforzo significativo per padroneggiare le sue numerose funzionalità e aggiornamenti. - Gli utenti trovano HighLevel **non intuitivo** , spesso si sentono sopraffatti dalla sua complessità e dalla curva di apprendimento. - Gli utenti esprimono preoccupazione per il **scarso supporto clienti** , trovando il team disinformato e le risposte spesso vaghe. #### What Are Recent G2 Reviews of HighLevel? **["Fantastico Onboarding con HighLevel — Supporto Esperto, Automazione e CRM Tutto-in-Uno"](https://www.g2.com/it/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/it/survey_responses/highlevel-review-13050560) **["Eccellente C \*\*\*\*\* 5 stelle per Mari Aguilar. Ha bisogno di un aumento, invierò un'email al suo capo."](https://www.g2.com/it/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/it/survey_responses/highlevel-review-12853292) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/it/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/it/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/it/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/it/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/it/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [SAP Sales Cloud](https://www.g2.com/it/products/sap-sap-sales-cloud/reviews) SAP Sales Cloud è una piattaforma di automazione delle vendite all'avanguardia / CRM che aiuta le organizzazioni a rendere la vendita intelligente semplice, attraverso connessione, intuizione e adattabilità. Sfruttando SAP Sales Cloud, le organizzazioni possono connettere e ottimizzare i processi di vendita. Connetti dati e processi di vendita: Unisci dati, processi e persone per offrire interazioni di vendita efficaci che guidano il fatturato e la fedeltà del cliente Sfrutta l'intuizione per accelerare le vendite: Guida le azioni di vendita attraverso raccomandazioni intelligenti che eliminano le congetture e aiutano i venditori a concentrarsi sul giusto business Adatta e cattura nuove opportunità: Fornisci la flessibilità per superare le sfide e i requisiti unici mentre si evolvono con nuove opportunità di mercato **Average Rating:** 4.2/5.0 **Total Reviews:** 889 #### How Do G2 Users Rate SAP Sales Cloud? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.5/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.3/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 8.3/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind SAP Sales Cloud? - **Venditore:** [SAP](https://www.g2.com/it/sellers/sap) - **Sito web dell'azienda:** www.sap.com - **Anno di Fondazione:** 1972 - **Sede centrale:** Walldorf - **Twitter:** @SAP 297,052 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website) 141,955 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultant, Associate Consultant - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 45% Large, 36% Medium #### What Do G2 Reviewers Say About SAP Sales Cloud? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di SAP Sales Cloud, che migliora le prestazioni e semplifica i loro processi di vendita. - Gli utenti apprezzano le **integrazioni senza soluzione di continuità** di SAP Sales Cloud, che consentono un uso efficace con altri software SAP per una gestione delle vendite migliorata. - Gli utenti apprezzano l' **integrazione senza soluzione di continuità** di SAP Sales Cloud con altri prodotti SAP, migliorando efficacemente i loro processi di vendita. - Gli utenti apprezzano le **capacità di gestione efficace dei lead** di SAP Sales Cloud, migliorando la produttività delle vendite e le informazioni sui clienti. - Gli utenti apprezzano le **analisi dettagliate** di SAP Sales Cloud, che semplificano il processo decisionale e migliorano le prestazioni di vendita. ##### Cons - Gli utenti trovano la **curva di apprendimento ripida** , affrontando sfide con l'installazione e la navigazione che ostacolano l'esperienza utente. - Gli utenti affrontano sfide con **personalizzazione limitata** in SAP Sales Cloud, influenzando l'efficienza e l'usabilità per le attività di vendita. - Gli utenti affrontano **problemi di complessità** con SAP Sales Cloud, ostacolando la facilità d'uso e richiedendo una formazione estesa per l'adozione. - Gli utenti trovano SAP Sales Cloud **non intuitivo** , sperimentando una curva di apprendimento ripida e occasionali rallentamenti delle prestazioni. - Gli utenti trovano **i costi di implementazione costosi** , aumentando il prezzo complessivo oltre molti concorrenti. #### What Are Recent G2 Reviews of SAP Sales Cloud? **["Gestore di compiti ad alto volume"](https://www.g2.com/it/survey_responses/sap-sales-cloud-review-11157624)** **Rating:** 4.5/5.0 stars _— Carlos Q._ [Read full review](https://www.g2.com/it/survey_responses/sap-sales-cloud-review-11157624) **["Un software grande e potente con una curva di apprendimento"](https://www.g2.com/it/survey_responses/sap-sales-cloud-review-11746761)** **Rating:** 4.5/5.0 stars _— Alexander C._ [Read full review](https://www.g2.com/it/survey_responses/sap-sales-cloud-review-11746761) #### What Are G2 Users Discussing About SAP Sales Cloud? - [A cosa serve SAP CRM?](https://www.g2.com/it/discussions/what-is-sap-crm-used-for) - [Quali componenti SAP sono inclusi in SAP CRM?](https://www.g2.com/it/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [Quali componenti SAP sono inclusi in SAP CRM?](https://www.g2.com/it/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [SAP CRM è basato su cloud?](https://www.g2.com/it/discussions/is-sap-crm-cloud-based) - 1 comment - [Che cos'è il sistema CRM in SAP?](https://www.g2.com/it/discussions/what-is-crm-system-in-sap) - 1 comment ### [EngageBay](https://www.g2.com/it/products/engagebay/reviews) EngageBay è una soluzione CRM (Customer Relationship Management) tutto-in-uno potenziata dall'IA, progettata per aiutare le aziende a gestire il loro marketing, vendite e supporto clienti da una piattaforma unificata. Questo software innovativo si rivolge principalmente a piccole e medie imprese in crescita, permettendo loro di attrarre, coinvolgere e fidelizzare i clienti in modo efficace senza i costi elevati o le complessità tipicamente associate agli strumenti di livello enterprise. Con oltre 150.000 aziende in tutto il mondo che si affidano a EngageBay, si presenta come una scelta affidabile per chi cerca una soluzione CRM completa. La piattaforma è costruita con un focus sulla semplicità e sulle prestazioni, integrando automazione avanzata del marketing, CRM per le vendite e software di supporto clienti in un unico sistema coeso. EngageBay sfrutta l'intelligenza artificiale all'avanguardia per migliorare la produttività e il processo decisionale tra i vari team. Questa integrazione consente alle aziende di ottimizzare le loro operazioni e migliorare le interazioni con i clienti, rendendola una scelta ideale per le organizzazioni che necessitano di una soluzione robusta ma facile da usare. Le capacità di IA di EngageBay sono particolarmente degne di nota, fornendo agli utenti strumenti che aiutano a creare contenuti rapidamente, prevedere risultati in modo intelligente e offrire esperienze personalizzate su larga scala. Il Generatore di Email e Contenuti AI consente agli utenti di creare email e campagne coinvolgenti in pochi secondi, mentre la funzione di Punteggio Lead e Offerte AI aiuta a identificare e dare priorità ai lead più propensi a convertire. Inoltre, le Intuizioni e Raccomandazioni AI offrono suggerimenti attuabili per migliorare il coinvolgimento e la produttività, rendendo più facile per le aziende navigare efficacemente nei loro percorsi cliente. La piattaforma vanta anche una suite di funzionalità chiave che aggiungono un valore significativo ai suoi utenti. Le capacità di automazione del marketing di EngageBay includono flussi di lavoro di email marketing, costruttori di pagine di destinazione e moduli, e integrazione con i social media, che collettivamente migliorano gli sforzi di outreach. La componente CRM per le vendite fornisce strumenti per la gestione dei contatti e delle offerte, pipeline di vendita visive e collaborazione del team, garantendo che i processi di vendita siano efficienti e trasparenti. Inoltre, le funzionalità di supporto clienti, come un helpdesk e sistema di ticketing, chat dal vivo e una vista unificata del cliente, facilitano una comunicazione e una consegna del servizio senza soluzione di continuità. EngageBay è particolarmente adatto per piccole e medie imprese, startup e team in crescita che cercano un'alternativa potente ma conveniente agli strumenti frammentati. È progettato per le organizzazioni che mirano ad automatizzare le interazioni con i clienti, allineare gli sforzi di marketing e vendite e migliorare l'efficienza del supporto attraverso l'uso dell'IA. Questo approccio completo non solo migliora l'efficienza operativa ma posiziona anche le aziende per competere efficacemente nei loro rispettivi mercati. Cos'è questo prodotto? EngageBay è una piattaforma software CRM tutto-in-uno costruita per piccole e medie imprese per gestire l'automazione del marketing, le pipeline di vendita e il supporto clienti in un unico sistema. Combina email marketing, automazione del marketing, pagine di destinazione, gestione dei contatti, monitoraggio delle offerte, helpdesk e chat dal vivo—eliminando la necessità di più strumenti disconnessi. Progettato come un'alternativa conveniente a HubSpot e ActiveCampaign, EngageBay aiuta le aziende in crescita ad attrarre lead, convertire offerte e supportare i clienti senza i costi o la complessità di livello enterprise. Centralizza i dati dei clienti, automatizza i flussi di lavoro e migliora la visibilità su tutto il ciclo di vita del cliente. **Average Rating:** 4.6/5.0 **Total Reviews:** 720 #### How Do G2 Users Rate EngageBay? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.5/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.9/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 9.3/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind EngageBay? - **Venditore:** [EngageBay Inc](https://www.g2.com/it/sellers/engagebay-inc) - **Sito web dell'azienda:** www.engagebay.com - **Anno di Fondazione:** 2018 - **Sede centrale:** Wilmington, Delaware - **Twitter:** @engagebay 16,866 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=965c404b58b2662271f49fe02e57d76d57f72941fa4b3b5af0bab064b4cc2b55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13655085%2F&secure%5Burl_type%5D=linkedin_company_website) 54 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Founder - **Top Industries:** Tecnologia dell'informazione e servizi, Personale e reclutamento - **Company Size:** 69% Small, 31% Medium #### What Do G2 Reviewers Say About EngageBay? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di EngageBay, che semplifica il loro flusso di lavoro e migliora la produttività quotidiana. - Gli utenti apprezzano l' **automazione che fa risparmiare tempo** di EngageBay, migliorando l'organizzazione e semplificando il flusso di lavoro con strumenti integrati. - Gli utenti apprezzano il **supporto clienti straordinario** di EngageBay, ricevendo costantemente risposte rapide e utili dal team. - Gli utenti apprezzano l' **integrazione senza soluzione di continuità** delle funzionalità di CRM, email e automazione in EngageBay, migliorando significativamente il loro flusso di lavoro. - Gli utenti apprezzano le **funzionalità di automazione sofisticate** di EngageBay, migliorando l'efficienza del flusso di lavoro e semplificando le operazioni quotidiane. ##### Cons - Gli utenti trovano le **funzionalità mancanti** come il threading delle email e le opzioni di reportistica avanzata frustranti e limitano l'usabilità. - Gli utenti sperimentano **funzionalità limitate** con EngageBay, sentendo vincoli nella funzionalità mobile e negli strumenti di supporto essenziali. - Gli utenti trovano le **funzionalità di reportistica limitate** e carenti di dettagli, influenzando la loro capacità di utilizzare appieno EngageBay. - Gli utenti sperimentano **personalizzazione limitata** per funzionalità chiave come le pagine di destinazione e i flussi di lavoro, ostacolando la loro efficacia. - Gli utenti notano **scarse capacità di reporting** in EngageBay, ostacolando un'analisi più approfondita e una personalizzazione avanzata per esigenze specifiche. #### What Are Recent G2 Reviews of EngageBay? **["Effortless Automated Follow-Ups and Helpful Email Tracking"](https://www.g2.com/it/survey_responses/engagebay-review-13362881)** **Rating:** 4.5/5.0 stars _— Margaret D._ [Read full review](https://www.g2.com/it/survey_responses/engagebay-review-13362881) **["EngageBay Keeps Customer Conversations and Follow-Ups Organized"](https://www.g2.com/it/survey_responses/engagebay-review-13358970)** **Rating:** 4.5/5.0 stars _— Cynthia L._ [Read full review](https://www.g2.com/it/survey_responses/engagebay-review-13358970) #### What Are G2 Users Discussing About EngageBay? - [A cosa serve EngageBay All-in-One Suite?](https://www.g2.com/it/discussions/what-is-engagebay-all-in-one-suite-used-for) ### [Nutshell](https://www.g2.com/it/products/nutshell/reviews) Fondata nel 2010, Nutshell è una piattaforma all-in-one per vendite, marketing e coinvolgimento che aiuta le organizzazioni B2B a collaborare per chiudere più affari. Sufficientemente semplice per qualsiasi utente e abbastanza sofisticata per qualsiasi azienda, Nutshell è progettata per i team che sono stanchi di gestire strumenti di vendita e marketing separati e non vogliono pagare un amministratore a tempo pieno per gestire il loro software. Se stai cercando di aumentare i ricavi, semplificare il tuo processo di vendita o creare messaggi di marketing coinvolgenti, Nutshell potrebbe essere la soluzione. Ogni abbonamento a Nutshell include contatti CRM illimitati e archiviazione dati, strumenti di reportistica completamente personalizzabili, assistenza gratuita per la migrazione dei dati e supporto dal vivo di livello mondiale, tutto a un prezzo estremamente conveniente. Nel 2024, Nutshell ha introdotto Nutshell Marketing e Nutshell Engagement. Nutshell Marketing aiuta le aziende a creare campagne email e pagine di destinazione accattivanti per stimolare il coinvolgimento del pubblico, mentre Nutshell Engagement ti connette con lead e clienti durante tutto il percorso di vendita tramite chat web e messaggistica di testo. Nutshell si integra anche con strumenti popolari come Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom e Slack. Nutshell offre anche una versione mobile, permettendo ai rappresentanti di vendita di creare, cercare e modificare le informazioni di contatto mentre sono sul campo. Nutshell serve migliaia di aziende in tutto il mondo ed è stata nominata uno dei migliori CRM per facilità d'uso e convenienza. Nutshell è stata onorata come "Leader" nel Grid® Report di G2 per CRM ogni trimestre dal autunno 2020. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,425 #### How Do G2 Users Rate Nutshell? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.8/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 7.9/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 8.5/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Nutshell? - **Venditore:** [Nutshell](https://www.g2.com/it/sellers/nutshell) - **Sito web dell'azienda:** www.nutshell.com - **Anno di Fondazione:** 2009 - **Sede centrale:** Ann Arbor, Michigan - **Twitter:** @nutshell 2,794 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9251047849ae0bf5895a9d04882f4c03d2f5b824668a7735584bbaaad8738f8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwebfxinc%2F&secure%5Burl_type%5D=linkedin_company_website) 1,238 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing e pubblicità, Software per computer - **Company Size:** 73% Small, 18% Medium #### What Do G2 Reviewers Say About Nutshell? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Nutshell, mantenendo tutto organizzato in un'unica applicazione senza sforzo. - Gli utenti trovano Nutshell uno **strumento affidabile e intuitivo** che semplifica il monitoraggio e la gestione delle ammissioni in modo efficiente. - Gli utenti amano gli **potenti strumenti di email marketing** in Nutshell, notando la loro facilità d'uso e le capacità di tracciamento efficaci. - Gli utenti elogiano il **supporto clienti eccezionale** di Nutshell, evidenziando la pronta risoluzione dei problemi e le risorse educative utili. - Gli utenti trovano Nutshell **intuitivo e facile da usare** , migliorando la collaborazione e la gestione delle attività di vendita quotidiane. ##### Cons - Gli utenti trovano che **funzionalità mancanti** come una migliore differenziazione dei compiti e automazioni ostacolano l'efficienza e l'usabilità in Nutshell. - Gli utenti trovano le **funzionalità limitate** di Nutshell nella personalizzazione e nelle integrazioni alquanto restrittive per le loro esigenze aziendali. - Gli utenti trovano **personalizzazione limitata** in Nutshell, specialmente per le funzionalità mobili e i modelli di email, influenzando l'esperienza utente. - Gli utenti trovano la **ripida curva di apprendimento** di Nutshell frustrante a causa dei frequenti cambiamenti delle funzionalità e delle complicazioni del layout. - Gli utenti sperimentano **problemi di integrazione delle email** occasionalmente, richiedendo la pulizia di contatti errati e la gestione di notifiche duplicate. #### What Are Recent G2 Reviews of Nutshell? **["Perfetto per uno spettacolo da solista!"](https://www.g2.com/it/survey_responses/nutshell-review-4955887)** **Rating:** 5.0/5.0 stars _— Tom B._ [Read full review](https://www.g2.com/it/survey_responses/nutshell-review-4955887) **["Gestire progetti e relazioni con i clienti sembra molto più organizzato"](https://www.g2.com/it/survey_responses/nutshell-review-13074453)** **Rating:** 5.0/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/it/survey_responses/nutshell-review-13074453) ### [CRMOne](https://www.g2.com/it/products/crmone/reviews) La mancanza di un sistema CRM centralizzato può portare a disorganizzazione dei dati, comunicazione inefficace, opportunità di vendita perse e limitate informazioni sui clienti. Molte piccole e medie imprese faticano a gestire le relazioni con i clienti senza pagare il prezzo elevato di diverse funzionalità essenziali o di più abbonamenti. Tuttavia, non deve essere così. Con CRMOne, le aziende possono potenziarsi con una soluzione unica e integrata che può gestire le loro relazioni con i clienti in un unico posto senza compromettere nessuna delle funzionalità di cui potrebbero aver bisogno per le vendite e il marketing, senza spendere una fortuna. Dalla gestione dei lead e il monitoraggio del pipeline di vendita al supporto clienti e all'analisi, CRMOne offre un toolkit versatile per soddisfare le diverse esigenze delle aziende in vari settori. CRMOne ha una ricca storia di empowerment di oltre 4000 startup, aziende in crescita e imprese in tutto il mondo, dimostrando un impegno per l'eccellenza e l'innovazione. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,044 #### How Do G2 Users Rate CRMOne? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.6/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 9.4/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 9.8/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind CRMOne? - **Venditore:** [CrmOne](https://www.g2.com/it/sellers/crmone) - **Anno di Fondazione:** 2022 - **Sede centrale:** Menlo Park, US - **Twitter:** @crmone\_global 10 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=548ba161c5fc6229e3afc181791413621b04ec5bc2fb3312a9de76536d948d85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrmone-global%2F&secure%5Burl_type%5D=linkedin_company_website) 22 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing e pubblicità, Servizi finanziari - **Company Size:** 32% Small, 24% Large #### What Do G2 Reviewers Say About CRMOne? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **gestione efficace dei lead** in CRMOne, migliorando la collaborazione e garantendo una comunicazione fluida tra i team. - Gli utenti apprezzano la **gestione efficace dei clienti** di CrmOne, migliorando la collaborazione e i tempi di risposta per un supporto migliore. - Gli utenti elogiano il **supporto clienti rapido ed efficace** fornito da CRMOne, migliorando la qualità complessiva del servizio e l'engagement. - Gli utenti beneficiano di **promemoria automatizzati e flussi di lavoro semplificati** , migliorando l'efficienza e riducendo significativamente i tempi di risposta. - Gli utenti apprezzano l' **automazione che fa risparmiare tempo** di CRMOne, permettendo loro di concentrarsi sulla chiusura delle trattative in modo efficiente. ##### Cons - Gli utenti ritengono che ci sia **personalizzazione limitata** per esigenze avanzate, ostacolando la capacità del sistema di soddisfare requisiti specifici. - Gli utenti trovano la **curva di apprendimento impegnativa** , soprattutto quando cercano di navigare nel sistema come nuovi arrivati. - Gli utenti affrontano una **ripida curva di apprendimento** con CRMOne a causa di un onboarding complesso e di tutorial per principianti insufficienti. - Gli utenti trovano che le **funzionalità limitate** di CRMOne rendano difficile allegare file e utilizzare la versione mobile. - Gli utenti affrontano **problemi di integrazione** con CRMOne, rendendo difficile la connessione con altri strumenti e applicazioni essenziali. #### What Are Recent G2 Reviews of CRMOne? **["Titolo della recensione: Ha aiutato a snellire le operazioni di vendita"](https://www.g2.com/it/survey_responses/crmone-review-12202021)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/it/survey_responses/crmone-review-12202021) **["Una soluzione CRM completa per team in crescita"](https://www.g2.com/it/survey_responses/crmone-review-12193939)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/it/survey_responses/crmone-review-12193939) ### [Brevo Marketing Platform](https://www.g2.com/it/products/brevo-marketing-platform/reviews) Fidato da oltre 500.000 aziende in tutto il mondo, Brevo (precedentemente Sendinblue) è la soluzione di marketing e CRM tutto-in-uno conveniente che aiuta le aziende in crescita a scalare più velocemente. È facile da usare e adatto a aziende di tutte le dimensioni. Costruisci relazioni durature con i clienti grazie alla flessibile gamma di strumenti di Brevo. I prodotti spaziano dal marketing alle vendite, chat ed email transazionali. Scegli ciò di cui hai bisogno — e paga solo per ciò che usi. Ecco solo alcune delle cose che puoi fare con Brevo: - Gestisci campagne di marketing multicanale tramite email, WhatsApp, SMS, notifiche web push e annunci su Facebook - Attiva email transazionali, SMS e notifiche WhatsApp tramite SMTP e API di Brevo - Automatizza le attività di marketing per consegnare il messaggio giusto al momento giusto e gestire efficacemente il tuo pubblico - Riduci il numero di app di marketing e vendite — e ottieni una visione completa delle interazioni con i clienti con strumenti che comunicano tra loro - Coinvolgi i clienti in tempo reale e rispondi alle FAQ 24/7 con chat dal vivo e chatbot - Traccia i lead, automatizza le attività e pianifica riunioni con la Piattaforma Vendite di Brevo - Connetti il tuo negozio e-commerce per tracciare le vendite web e utilizza l'analisi di Ritenzione per migliorare la tua strategia di marketing. - Parla con i clienti in qualsiasi momento e ovunque con il sistema telefonico basato su cloud di Brevo Scopri di più e inizia gratuitamente su https://www.brevo.com/products/marketing-platform/ Ottieni un preventivo personalizzato: https://www.brevo.com/plus/contact/ **Average Rating:** 4.5/5.0 **Total Reviews:** 2,485 #### How Do G2 Users Rate Brevo Marketing Platform? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.9/10 (Category avg: 8.9/10) - **Capacità del flusso di lavoro:** 8.5/10 (Category avg: 8.5/10) - **Gestione dei Contatti e degli Account:** 8.6/10 (Category avg: 8.7/10) - **Gestione delle Opportunità e del Pipeline.:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Brevo Marketing Platform? - **Venditore:** [Brevo](https://www.g2.com/it/sellers/brevo) - **Sito web dell'azienda:** www.brevo.com - **Anno di Fondazione:** 2012 - **Sede centrale:** Paris - **Twitter:** @brevo\_official 16,032 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb1865e18004827ab2ea39c9799da0a35d0ec34e5b444058766b28b4d23a58f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrevo%2F&secure%5Burl_type%5D=linkedin_company_website) 880 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing e pubblicità, Tecnologia dell'informazione e servizi - **Company Size:** 84% Small, 13% Medium #### What Do G2 Reviewers Say About Brevo Marketing Platform? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Brevo, trovandolo semplice da navigare e gestire per le loro attività di marketing. - Gli utenti trovano che la **facile configurazione** e le funzionalità di automazione della Brevo Marketing Platform migliorano notevolmente la loro esperienza di email marketing. - Gli utenti apprezzano la **facile pianificazione delle campagne** e le funzionalità di automazione di Brevo, rendendo l'email marketing efficiente ed efficace. - Gli utenti apprezzano l' **interfaccia intuitiva** di Brevo, rendendo facile per i nuovi arrivati navigare e utilizzare efficacemente. - Gli utenti apprezzano il **supporto clienti reattivo** di Brevo, migliorando la loro esperienza complessiva con la piattaforma di marketing. ##### Cons - Gli utenti trovano le **funzionalità mancanti** nei limiti di automazione e design di Brevo frustranti per compiti di marketing complessi. - Gli utenti notano le **funzionalità limitate** in Brevo, in particolare nelle opzioni di personalizzazione e automazione, influenzando la funzionalità. - Gli utenti trovano la **curva di apprendimento ripida** inizialmente, con alcune funzionalità che sembrano poco intuitive per i principianti. - Gli utenti trovano che le **opzioni di personalizzazione limitate** restringano la loro capacità di creare design unici e visivamente attraenti. - Gli utenti trovano la piattaforma di marketing Brevo **costosa** , soprattutto con l'aumento dei costi degli SMS e la navigazione tra livelli di prezzo complessi. #### What Are Recent G2 Reviews of Brevo Marketing Platform? **["I dati di WooCommerce fluiscono in Brevo senza costruire un'altra integrazione"](https://www.g2.com/it/survey_responses/brevo-marketing-platform-review-13148712)** **Rating:** 4.5/5.0 stars _— Alamgir H._ [Read full review](https://www.g2.com/it/survey_responses/brevo-marketing-platform-review-13148712) **["Software di email marketing e automazione del marketing che offre un grande valore per le aziende in crescita."](https://www.g2.com/it/survey_responses/brevo-marketing-platform-review-7612558)** **Rating:** 5.0/5.0 stars _— Ana T._ [Read full review](https://www.g2.com/it/survey_responses/brevo-marketing-platform-review-7612558) #### What Are G2 Users Discussing About Brevo Marketing Platform? - [A cosa serve Sendinblue?](https://www.g2.com/it/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote - [Sendinblue è gratuito?](https://www.g2.com/it/discussions/is-sendinblue-free) - 6 comments - [Che cos'è l'email di Sendinblue?](https://www.g2.com/it/discussions/what-is-sendinblue-email) - 1 comment - [Che cos'è Sendinblue?](https://www.g2.com/it/discussions/what-is-sendinblue) - 1 comment - ‹ Prev ‹ Prev - 1 - [2](/categories/crm?order=g2_score&page=2&wfoid=1485642c4b.1781313967#product-list) - [3](/categories/crm?order=g2_score&page=3&wfoid=1485642c4b.1781313967#product-list) - [4](/categories/crm?order=g2_score&page=4&wfoid=1485642c4b.1781313967#product-list) - [5](/categories/crm?order=g2_score&page=5&wfoid=1485642c4b.1781313967#product-list) - … - [106](/categories/crm?order=g2_score&page=106&wfoid=1485642c4b.1781313967#product-list) - [107](/categories/crm?order=g2_score&page=107&wfoid=1485642c4b.1781313967#product-list) - [Next › Next ›](/categories/crm?order=g2_score&page=2&wfoid=1485642c4b.1781313967#product-list) Spotlight Categories [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Payroll Software](https://www.g2.com/categories/payroll) [CMMS Software](https://www.g2.com/categories/cmms) [SEO Tools](https://www.g2.com/categories/seo-tools) [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[4.4/5(25,877)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | AI-automated pipeline-to-close CRM workflows | "Salesforce: The Ultimate CRM for Effortless Business Automation" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-sales-hub/reviews)[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)[4.4/5(13,921)](https://www.g2.com/products/hubspot-sales-hub/reviews) | Pipeline visibility with automated sales sequencing | "Intuitive Interface and Flexible Data Management" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image")](https://www.g2.com/products/pipedrive/reviews)[Pipedrive](https://www.g2.com/products/pipedrive/reviews)[4.3/5(3,123)](https://www.g2.com/products/pipedrive/reviews) | Visual sales pipeline with deal-stage automation | "Visual Pipelines, Helpful AI Setup, and Great Value for New CRM Users" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c3cb6afa6d92fd27b38fff17fda2117/monday-crm.png "Product Avatar Image")](https://www.g2.com/products/monday-crm/reviews)[monday CRM](https://www.g2.com/products/monday-crm/reviews)[4.5/5(1,588)](https://www.g2.com/products/monday-crm/reviews) | Visual pipeline tracking with no-code automation | "Intuitive, User-Friendly CRM That Boosts Daily Productivity" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d9d3ff178178a1f790a9d6114e104471/zoho-crm.png "Product Avatar Image")](https://www.g2.com/products/zoho-crm/reviews)[Zoho](https://www.g2.com/products/zoho-crm/reviews)[4.1/5(2,946)](https://www.g2.com/products/zoho-crm/reviews) | Centralized lead-to-deal pipeline with workflow automation | "Zoho CRM Centralizes Data, Automates Workflows, and Delivers Powerful Insights" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7e6b2b13afd514ead5fa39d91ef608cc/bigin-by-zoho-crm.png "Product Avatar Image")](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[4.6/5(876)](https://www.g2.com/products/bigin-by-zoho-crm/reviews) | Pipeline-centric sales CRM for spreadsheet-to-CRM migration | "Bigin’s Simple, Flexible CRM That Streamlines Our Entire Workflow" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f1d919f829e98cf3fab60428e4540e0a/close.png "Product Avatar Image")](https://www.g2.com/products/close/reviews)[Close](https://www.g2.com/products/close/reviews)[4.7/5(2,081)](https://www.g2.com/products/close/reviews) | High-velocity outbound sales with built-in dialer | "Close CRM keeps us sharp, fast, and focused" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")](https://www.g2.com/products/activecampaign/reviews)[ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)[4.4/5(14,785)](https://www.g2.com/products/activecampaign/reviews) | Behavior-triggered CRM with automation workflows | "User-Friendly Interface, Powerful Features, and Excellent Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a22500b967573c02ec2b7eae88da49fc/attio.png "Product Avatar Image")](https://www.g2.com/products/attio/reviews)[Attio](https://www.g2.com/products/attio/reviews)[4.3/5(587)](https://www.g2.com/products/attio/reviews) | Flexible, AI-native pipeline and relationship CRM | "Attio’s Flexible Data Model and Fast UI Make CRM Work Feel Effortless" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d905f0162fb0e2f776fba47437283c20/highlevel.png "Product Avatar Image")](https://www.g2.com/products/highlevel/reviews)[HighLevel](https://www.g2.com/products/highlevel/reviews)[4.6/5(651)](https://www.g2.com/products/highlevel/reviews) | Omnichannel CRM with white-label automation workflows | "Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM" | * * * Show More ### CRM Topics - [CRM software buying insights at a glance](#crm-software-buying-insights-at-a-glance) - [What is CRM software?](#what-is-crm-software) - [What are the top reviewed CRM systems on G2?](#what-are-the-top-reviewed-crm-systems-on-g2) - [CRM software pricing and cost considerations](#crm-software-pricing-and-cost-considerations) - [Types of CRM software on G2](#types-of-crm-software-on-g2) - [Top CRM software features rated by G2 reviewers](#top-crm-software-features-rated-by-g2-reviewers) - [Top CRM software benefits identified by G2 reviewers](#top-crm-software-benefits-identified-by-g2-reviewers) - [Top CRM systems challenges identified by G2 reviewers](#top-crm-systems-challenges-identified-by-g2-reviewers) - [What is CRM software used for?](#what-is-crm-software-used-for) - [Who uses CRM systems?](#who-uses-crm-systems) - [Common CRM software integrations](#common-crm-software-integrations) - [What's the best CRM app for small business owners?](#what-s-the-best-crm-app-for-small-business-owners) - [What CRM is the best for e-commerce platforms?](#what-crm-is-the-best-for-e-commerce-platforms) - [Future of CRM software](#future-of-crm-software) - [CRM Software FAQs](#crm-software-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) [ ### CRM Topics Expand/Collapse ](#) - [CRM software buying insights at a glance](#crm-software-buying-insights-at-a-glance) - [What is CRM software?](#what-is-crm-software) - [What are the top reviewed CRM systems on G2?](#what-are-the-top-reviewed-crm-systems-on-g2) - [CRM software pricing and cost considerations](#crm-software-pricing-and-cost-considerations) - [Types of CRM software on G2](#types-of-crm-software-on-g2) - [Top CRM software features rated by G2 reviewers](#top-crm-software-features-rated-by-g2-reviewers) - [Top CRM software benefits identified by G2 reviewers](#top-crm-software-benefits-identified-by-g2-reviewers) - [Top CRM systems challenges identified by G2 reviewers](#top-crm-systems-challenges-identified-by-g2-reviewers) - [What is CRM software used for?](#what-is-crm-software-used-for) - [Who uses CRM systems?](#who-uses-crm-systems) - [Common CRM software integrations](#common-crm-software-integrations) - [What's the best CRM app for small business owners?](#what-s-the-best-crm-app-for-small-business-owners) - [What CRM is the best for e-commerce platforms?](#what-crm-is-the-best-for-e-commerce-platforms) - [Future of CRM software](#future-of-crm-software) - [CRM Software FAQs](#crm-software-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) ## Learn More About CRM Software ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)