G2

Carlos Q.

Sr. Customer Service Representative

Enterprise (> 1000 emp.)

5/12/2025

"High volume task handler"

4.5/5

What do you like best about SAP Sales Cloud?

SAP can handle an incredible amount of different aspects if a company itself, out of all the CRMs I have worked with, SAP has proven to be the most mature of all of them, as being a customer service representative you often need access to records that other teams handle, SAP eases my access to contact records, sales proposals and quotes, account creation requests, escalations and regular CSR tickets Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

SAP can bug sometimes deleting our text records and can be slow, however that is understandable once you realize the amount of data it stores within the database. Review collected by and hosted on G2.com.

What problems is SAP Sales Cloud solving and how is that benefiting you?

SAP sales gives me access to customer´s sales records and helps me handling their complaints and questions of all customers registered within the company, the integration between other associated companies that also use SAP creates a harmony on how we correlate with each other when it comes to requests such as stock checks, customer escalations, communication between external and internal teams. Review collected by and hosted on G2.com.