Sparkcentral Reviews & Product Details

The support team is always up to date and helpful

The ability to chat with other team members

Option to change the status

The organization of the Knowledge Base

The search function (for past conversations)

The updates we receive for a possible down-time (due to maintenance etc) Review collected by and hosted on G2.com.

The limitation of customizing the app (colour coding/ sounds)

Sometimes it is complicated to create automations and categorize the chats

Missing the option to assign chats to another team directly with no workarounds Review collected by and hosted on G2.com.

Sparkcentral has been monumental in building our social media platform. This system has streamlined our customer service on social media and the results are clearly show in our massive increase in engagement since switching over to their platform. Review collected by and hosted on G2.com.

The only downside to sparkcentral is we are only able to see the resolved conversations from the last three days easily. It would be great if a longer period of time was accessible from the conversations tab Review collected by and hosted on G2.com.

Sparkcentral has a very clean, easy to use interface. Review collected by and hosted on G2.com.

It's not always as easy as I would like to find an archived conversation. The search could use some improvement. Review collected by and hosted on G2.com.

I really like the continuous improvements and the level of service Sparkcentral provides. Also the proactive updates when one of the channels is having problem is really useful. Review collected by and hosted on G2.com.

It would be nice to have an acceptance environment to be able to test features before we apply it in production environment. For example we are looking into SSO (single sign-on) implementation. But when we try to activate SSO, it activates for all agents directly. And when we want to disable it because it doesn't work for everyone. A global password reset is needed. So an acceptance environment would be nice :) Review collected by and hosted on G2.com.

It allows me to send gifs!

UI is fun, clear, and easy to navigate.

stable connection Review collected by and hosted on G2.com.

- Can you integrate Google translate with Sparky? Becasue sometimes I need to handle French chats, and I need to go into separate window of Googld translate to manually do translation. If you don't want to do this, I suppose having a quick option (click or speed key) to copy entire message, it would also be great.

- is it possible, in the long run, for you to integrate with emails, and we do emails directly here? I am using Salesforce at the same time, and it's making me very unproductive. I would love to stop using SF and switching processing emails to Sparky Review collected by and hosted on G2.com.

The tool has made great strides with automation and prioritization to help sort through a large volume of incoming messages and social mentions, which is great for teams of all sizes (and in my case, a small team that is almost always just one person). They also are constantly updating the service in a transparent manner and have a cohesive roadmap. Review collected by and hosted on G2.com.

There is no mobile app, and it does not play nicely with a mobile browser. However, I have been told it is on the roadmap. Review collected by and hosted on G2.com.

Its platform in general turns out to be quite simple and easy to handle, the fact that it has integrations with many other messaging applications has been of great help to us to channel our customers' attention in a much easier and more direct way. much simpler and simpler, the fact that it has an internal chat is of great help to us for communications between employees, where they can communicate with each other quite quickly, this is ideal to support the resolution of cases in a way quite fast, allowing us to offer the best possible attention to our clients, the fact that it allows us to integrate with our social networks is quite simple, especially to carry out customer service supports also in this way. Review collected by and hosted on G2.com.

Its reporting options are quite limited, so the information it shows is not of value when making decisions about aspects that may impact the operation of the company. Review collected by and hosted on G2.com.

Collaborative, knowledge-matter experts who were able to guide a bot building project in whatsapp from start to finish Review collected by and hosted on G2.com.

- Timelines to completion were extended numerous times but this was mainly due to development issues

- There are some platform issues in terms of notifications not coming through to our admin inbox Review collected by and hosted on G2.com.

I really enjoy the Knowledge Base, easy to use and offers alternative to search by folder or keywords. I also appreciate their support team, as they always answer in a timely manner and offer complete assistance. Not many newsletters, but only relevant ones. Review collected by and hosted on G2.com.

There isn't anything I particularly dislike. I'd like to have more flexibility in reporting and less manual work for automations. Review collected by and hosted on G2.com.

What I like the most about Sparkcentral is its practicality, the fact that I can manage all the requests of my clients through its interface is extremely useful for me, in fact my employees have told me that they prefer to use a thousand times this platform that we used previously, since Sparkcentral allows you to do everything in a fairly easy and fast way, its internal messaging service is a blessing ... It has really helped us both to communicate with our clients and with our co-workers in a much more efficient and simple way, the intergaz is quite simple, simple and minimalist in terms of design, but quite powerful, safe and reliable in terms of functionality. Review collected by and hosted on G2.com.

Although the reports are quite complete, I would like to be able to see all the information online without having to export the file to another type of document in order to see all the information in the report. Review collected by and hosted on G2.com.

I’ve been using Sparkcentral for 5+ years and i love how quickly and efficiently their teams work with us to provide new tools and resources to serve our customers. Review collected by and hosted on G2.com.

Little things that need tidying up from time to time, like the placement of pop ups when hovering over text, but their teams always seem to be on top of it! Review collected by and hosted on G2.com.

Ability to have an e-mail like queue of social comments coming in that is sorted by order. Great way to capture all conversations that come in from owned channels. Review collected by and hosted on G2.com.

Limitations of different social networks - some networks don't allow API access well, so the data is limited. Instagram is one of the networks that could be improved. Would love to have mobile-friendly functionality. Review collected by and hosted on G2.com.

Sparkcentral has an amazing support, quick and helpful. Their platform is really a great complementary addition to what we offer with Chatlayer. Review collected by and hosted on G2.com.

Full transition of context variables coming from chatbot still needs to be implemented. Will be soon though. Review collected by and hosted on G2.com.

I like that my team can get a centralized view of our most popular social media platforms and support customers needs. I also like that SparkCentral is building the ability to read consumer sentiment across channels and also gauge customer satisfaction Review collected by and hosted on G2.com.

SparkCentral doesn't have integration into bigger support platforms like Zendesk which would make life much easier. Review collected by and hosted on G2.com.

A brilliant platform with a great team behind it, the platform is extremely stable, user friendly & the technical team is extremely helpful. Review collected by and hosted on G2.com.

I honestly didn’t dislike anything about Sparkcentral Review collected by and hosted on G2.com.

The platform is very intuitive and complete. Review collected by and hosted on G2.com.

Depending from use case pricing can be high. Review collected by and hosted on G2.com.

Ease of managing and moderating our social channels and fast and solid way. Review collected by and hosted on G2.com.

Nothing as of now, all works well for us. Review collected by and hosted on G2.com.

It is very easy to use and can handle enquiries from customers in one common pool Review collected by and hosted on G2.com.

There is no Queueing system so when we have very high volumes, all our customers will have to wait till we get to their conversation with us Review collected by and hosted on G2.com.

The overall design and aethetics-colour, font is pleasing to the eye. Very modern and sophisticated. Review collected by and hosted on G2.com.

The few to less option to integrate to 3rd-party APIs Review collected by and hosted on G2.com.

- Fast response / Availability

- Deep knowledge about Messaging in client context

- Highly customer orientated

- willing to compromise

- solution oriented mindset Review collected by and hosted on G2.com.

- Missing Languages in platform configuration (e.g. German)

- Mobile / App solution Review collected by and hosted on G2.com.

Communication when I ask something to sparkcentral Review collected by and hosted on G2.com.

When the message not send to the customer Review collected by and hosted on G2.com.

The many channels that Sparkcentral offers, the flexibility that comes with it. The ability to create and use virtual agents is very powerful. Review collected by and hosted on G2.com.

Sometimes the documentation is a little off but Sparkcentral's support more than makes up for that Review collected by and hosted on G2.com.

Asides from the resources the communication with the team and their hasty response to any issue. Review collected by and hosted on G2.com.

It's yet to integrate instagram DM, WhatsApp and scheduling for social media. Review collected by and hosted on G2.com.

The platform is easy-to-use, lots of resources too Review collected by and hosted on G2.com.

Perhaps a bit more features and easier channel integration? Review collected by and hosted on G2.com.

I like Sparkcentral because it allows an integration of our social networks and customer service, it also allows the monitoring of our networks and we can see results in real time, we have a queue option to answer the questions and also to organize it according to its level of importance . It is also excellent to be aware of customer service tweets. Review collected by and hosted on G2.com.

It has very few things that I do not like for example in the chat can not attach files, another of the things that I think should improve to make a difference is to manage multiple accounts in the same network if I already have a twitter account I can not open another developers of these applications should think a little more in the future where social networks will be so common that a single place will open the entire computer networks. Review collected by and hosted on G2.com.