I find the Saleforce Live Agent an intuitive platform to use. It has the right features and they're in the right places. Its a great out of the box solution.
I find this platform quite user-friendly from the customer side, which is critical for its success in my opinion. Initially setting up configuration can be confusing, but customer support is good and once the initial set up is complete, it's not something you need to think about all that often.
Consider contacting customer service early to support your configuration needs.
Salesforce Live agent gives customers the support they need exactly when they need it, personalizing their online experience.