WildApricot Reviews & Product Details

Wild Apricot is a good platform for small to mid-sized associations who need to manage memberships, events and billing all in one place. It is easy to use, can be modified by someone with programming experience and delivers a great customer/member experience. Review collected by and hosted on G2.com.

I think Wild Apricot has some limits when it comes to formatting communications like emails.

The website user interface templates are a bit boring so we have had to create our own customizations or workarounds to get the look we wanted. Review collected by and hosted on G2.com.

Appreciate the product for someone who wants very simply web presence but accept poor security Review collected by and hosted on G2.com.

Horrible customer service - even when elevated to certified mail to CEO. Wild Apricot WILL HAVE A CYBER HACK that compromises their client base. I will be moving my private organizations presence to another provider at the end of my subscription. Review collected by and hosted on G2.com.

It is hard to say as I really don't like anything about WildApricot Review collected by and hosted on G2.com.

It is so antiquated. The technology is way behind. It has no contact segmenting or tagging. It is difficult to design an email that looks modern. Review collected by and hosted on G2.com.

All in one solution. Website creation and member management all in one platform is convenient Review collected by and hosted on G2.com.

It's been a bit since I used WildApricot but one of the things I found VERY limiting was the flexibility of the directory. It displays the information but not in a very attractive format and there were/are no options to vary it. I have found better tools for that (also less expensive. Review collected by and hosted on G2.com.

Wild Apricot is very easy to hand off to the end-user. It is easy to use, hard to 'break' and nearly anyone can pick up on how to use it. Review collected by and hosted on G2.com.

The biggest downside to Wild Apricot is the lack of community style functionality. It has great basic features but lacks some of the more modern social features other member-driven platforms have. This isn't a major downside, but it is one that can deter organizations that want to build a large online community. Review collected by and hosted on G2.com.

Of the options available for a membership organization or 501c3, it meets the needs for gating content, allowing for membership payments, integration with WordPress. Review collected by and hosted on G2.com.

Unless you have a credit card to pay with, expect major delays or issues. Or, you can pay additional fees to do ACH (something about how WA is set up as an organization in Canada). How can a modern SaaS company not accept debit cards or checks? Review collected by and hosted on G2.com.

What I like best about WilApricot is that it is like a one stop shop where you can manage memberships, events, booking system, online payment&donations and sending out flyers and newsletters at the same time. There are also templates we can choose on and we can do something and schedule it to go out anytime. Review collected by and hosted on G2.com.

I find it annoying that there is no simple option to set up an event survey. There must to be a means to email the post-event survey to the attendees of the specified event. Review collected by and hosted on G2.com.

Wild Apricot enables our critical business processes: New Member Acceptance and Membership Renewal. We conduct hundreds of events and classes annually; registration is all handled online through member self-service on Wild Apricot.

We have a complex multi-step (multi-event) new member process, which is enabled by the ability to control event registration by group assignment. We can change group assignments to allow registration in specific events. Once you complete one event step in the process, we change your group to enable registration in the next step. Since we handle over 1,000 new applications and 84 new member events annually, the ability to manage the new member process with this feature is vital to us.

Numerous features in the membership level setup enable renewal flexibility. Invoicing is a hands-off process for us once we get the setup right. On the first day of our fiscal year, the system churns out over 5,000 email renewal invoices, and the online payment service puts the money in the bank. Absolutely huge labor savings and excellent accuracy. The fewer checks we have to handle, the better we like it. Review collected by and hosted on G2.com.

Customer support can be inconsistent. Often, I find a knowledgeable and responsive person; at other times, I have had to repeat myself when reporting a problem.

In the product technical area, two things bother me. One is that the renewal invoice is an invoice for renewal only; it is not presented as an account summary. If a member has an account credit that can be applied to dues, it must be manually applied by the member (or your staff); the system cannot do that.

The other limitation is in the member search capability. We use saved searches regularly, and we have thirteen membership levels. If I want to restrict a search to four levels in the same search, I must exclude the other nine levels in separate arguments. Instead of one search argument, I need nine. There is no way to select multiple levels from a list in a search. This is clumsy and doesn't seem to be difficult to implement. Review collected by and hosted on G2.com.

All in one tool for member management and event planning Review collected by and hosted on G2.com.

Lack of Development

Lackluster Support

Multiple Price Increases

Website speed Review collected by and hosted on G2.com.

Wild Apricot integrates many of the key membership management functions such as applications, renewals, events, and a website in one platform. Does not require a developer to maintain the site. Can be done by a tech savvy person or team.

In eight years of using have never run into security or hacking issues--unlike other hosts I've used. They're continually improving and upgrading their features and usability. Review collected by and hosted on G2.com.

Two concerns:

1. Is the lack of responsiveness to enhancement requests--some of which are basic and obvious. For example:

A. If a member changes their membership level (like going from single to family) instead of extending the renewal date a year they CHANGE the renewal date to the date renewed. This penalizes members for renewing early. They are NOT changing their membership date--they are just changing the type. There are 75 votes in enhancement requests to fix this. Some membership managers keep a separate spreadsheet to track renewal dates because of this defect.

B. The pre-defined dropdown for states for mailing spells out state names (Alaska, Alabama...) instead of the two letter identifier (AK, AL...) used by the post office. You have to build your own. They haven't used full state names since Ben Franklin! An easy and obvious fix--that has been ignored.

2.Formatting pages and text can be a little klugy. Would like to see that enhanced. Review collected by and hosted on G2.com.