# ACTIVEWorks Camp & Class Manager Reviews **Vendor:** Global Payments **Category:** [Camp Management Software](https://www.g2.com/categories/camp-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 56 ## About ACTIVEWorks Camp & Class Manager ACTIVE’s Camp Manager is an all-in-one online registration, camp management and marketing software solution. Whether you run overnight summer camps, day camps, sports camps and clinics, art classes, educational camps, or other types of youth programs, Camp Manager's cloud-based software is at your side to lighten your load and let you make smart, data-driven decisions while also helping you deliver great customer service. ## ACTIVEWorks Camp & Class Manager Reviews ### 1. Camp and Class Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Kim F. | Humane Education Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** I love how easy Active Network is to use! The new attendance portal has made sign-in and sign-out a breeze and I do not need to take time to create attendance rosters or sign-in sheets. I also love how simple it is to run a report for basically anything. If you want to know who has photo waivers, or what campers have allergies... it can be done in minutes! **What do you dislike about ACTIVEWorks Camp & Class Manager?** I would like there to be a few updates to the attendance portal: 1) Add the name and date of the session at the top of the attendance portal (where you click the checkmark and the parents sign). We have two sessions running at the same time, and because the name is not on the top it gets confusing. 2) If a camper has a note on their file..... add a dot or star or something to indicate that the staff should read the note. Right now, there is no way to see that there is a note on their file. 3) add the function to be able to add a note while in the attendance portal. Right now, they need to login to the camper's account to add a note and it is cumbersome. There are times where parents want to tell us something at drop off but we do not have quick access to add a note right then. 4) Access to add authorized pick-ups in that attendance portal for the same reason as #3 Lastly, we absolutely do not approve of the third party registration insurance that is an option to sell. We had two families purchase this, and found out that they could not be refunded because it exceeded the 14 days in the fine print. That is ridiculous that the $26 insurance only covers 14 days, when the parents are registering for summer camp in the winter! At the end of the day, we refunded the families our of our personal revenue.... and we asked that the option to sell the insurance was removed from our site. **Recommendations to others considering ACTIVEWorks Camp & Class Manager:** DO NOT allow the registration insurance to be sold to your customers. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** It used to take me a day to create sign-in sheets, but now I can just take attendance in real-time on an ipad! Emailing the parents/guardians is so simple and easy! ### 2. Simple Registration and GREAT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kat S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** The interface is easy to setup and use. Our team was up and running quickly and we have not had any problems with Active at all. I love that Active handles all payments and distributes them on a specific rotation. Some of the other programs that we looked at didn't pay until after event dates were over. That was a huge deterrent when we were first starting. Since people started registering for sessions months in advance, it gave us a cash flow to start up with. In addition, their costs based on our projections, were much lower than any other companies that we looked at. We continued with them this year and will continue to do so in years to come because we were so pleased with the product and it's offerings. As our program grows and evolves, the Active format will continue to work. **What do you dislike about ACTIVEWorks Camp & Class Manager?** Nothing! If it's not built in, we can customize reports and setups to make them work best for us. Every time that we have had a problem, it was easily fixed and usually our error to begin with. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** Setup is a breeze. We are able to customize where we have needed to which addresses our needs. Being able to offer payment plans is great, especially for customers that are registering for multiple seasons/sessions at the same time. ### 3. Not a good experience due to bad communication on Actives part...realized no value **Rating:** 0.0/5.0 stars **Reviewed by:** Scott H. | Owner and VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** The product was actually good, it worked well. **What do you dislike about ACTIVEWorks Camp & Class Manager?** Customer service and communication was horrible. And they charged me $1500 for Breach of contract because my website designer and I loaded another another shopping cart and other apps for layout etc...Active said they audited me, didn't call me or contact me, and sent a $1500 bill for breach. I had to call them, they never contacted me, I tried to call/email for 2 weeks...no response. Then they call me back with an attitude, call me a liar and say I was in Breach. I've been in software consulting and sales for 20+ years, this is not how you handle issues or discrepancies. I went with another product because I couldn't trust Active's support, or policies any longer. It was unfortunate. **Recommendations to others considering ACTIVEWorks Camp & Class Manager:** I realized none. I signed up, but building out my company from scratch we got bogged down in insurance and permitting....it took quite a bit longer than we expected, and Active was in place the entire time. With the industry, Mountain Guiding...without insurance and permits we were unable to actually sell due to the liability associated with being a mountain guiding service. Along the way my website person told me to look at other shopping carts in my website in order to get other ideas, and see how to manage the process well. Active saw this, and sent me a bill for breach of contract with zero communication between the last communication 7 months before and the time this took place, something along the line of seeing multiple shopping carts...wasn't quite sure, they wouldn't give me a solid answer, and the rep called me a liar... Prior to this conversation, I called, emailed for 2 weeks...and no one would contact me, I finally got a call....and I told them I was uncomfortable moving forward because of the lack of communication throughout the situation, and that what happens next time an audit is done and they feel I'm in breach without even talking to me directly yet again. Answer has pretty much been pay up, and go away. Cost: $1500 for absolutely no return, lousy communication. I was forced to implement the other system I had in place in a short period of time because insurance and permits were finally coming in, and I couldn’t wait for this to be resolved properly…My real job is in the software industry, and we would never work with our clients in this manner, it's horrible practice. I have done many much more extensive audits than this type in the past and took care of our clients to make sure everyone was happy. The punitive nature of this contract and interaction is not normal in the software industry....buyer beware, if you even flinch….they won’t even budge, acknowledge their own mistakes, and just point at the line item on the contract. Recommendation, go with another company because they will find you at fault in situations, then not be willing to bend when you try to negotiate or come to an agreement. I will not use Active for anything in my company or the guiding industry again. I can't trust them to work with me. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** I realized none. I signed up, but building out my company from scratch we got bogged down in insurance and permitting....it took quite a bit longer than we expected, and Active was in place the entire time. With the industry, Mountain Guiding...without insurance and permits we were unable to actually sell due to the liability associated with being a mountain guiding service. Along the way my website person told me to look at other shopping carts in my website in order to get other ideas, and see how to manage the process well. Active saw this, and sent me a bill for breach of contract with zero communication between the last communication 7 months before and the time this took place, something along the line of seeing multiple shopping carts...wasn't quite sure, they wouldn't give me a solid answer, and the rep called me a liar... Prior to this conversation, I called, emailed for 2 weeks...and no one would contact me, I finally got a call....and I told them I was uncomfortable moving forward because of the lack of communication throughout the situation, and that what happens next time an audit is done and they feel I'm in breach without even talking to me directly yet again. Answer has pretty much been pay up, and go away. Cost: $1500 for absolutely no return, lousy communication. I was forced to implement the other system I had in place in a short period of time because insurance and permits were finally coming in, and I couldn’t wait for this to be resolved properly…My real job is in the software industry, and we would never work with our clients in this manner, it's horrible practice. I have done many much more extensive audits than this type in the past and took care of our clients to make sure everyone was happy. The punitive nature of this contract and interaction is not normal in the software industry....buyer beware, if you even flinch….they won’t even budge, acknowledge their own mistakes, and just point at the line item on the contract. ### 4. Active Has Changed The Way We Interact With Our Customers - For the Better! **Rating:** 5.0/5.0 stars **Reviewed by:** Pat R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** ACTIVE has completely changed the way we interact with our participants and has streamlined the registration process for registrations and staff alike. Since we implemented ACTIVE, we have saved hundreds of staff hours with this easy to use, intuitive system, and with each new upgrade and release, the system only gets better! I would never hesitate to recommend ACTIVE to colleagues. **What do you dislike about ACTIVEWorks Camp & Class Manager?** The inability to print individual receipts for customers. I hope that this is a feature that may be released in the future. **Recommendations to others considering ACTIVEWorks Camp & Class Manager:** Do it. You will not regret it. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** ACTIVE's easy reporting features makes annual audits fast and easy. Automatic Payment Plan options have increased our overall registration, and the Parent Accounts make it simply for parents to log in and change their registration or add payments on their own time when our office is closed. ### 5. ACTIVE Makes Camp and Classroom Registration Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** The reports system is especially helpful. ACTIVE makes it easy to pull up a family's information, make changes, gather data, engage with customers, and track registrations. Also good are options for each classroom. Active has thought of everything. You can cap a class, make a waiting list, add and remove information as needed. It's completely malleable but never overwhelming. **What do you dislike about ACTIVEWorks Camp & Class Manager?** Customers are sometimes thrown off by the cart system. Additionally, it's easy for customers to enter incorrect information, such as birthdays and contact info, which causes problems down the line. On the back end, registering a camper from a waiting list can be tedious. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** We are making sure children are enrolled in the right classes at the right site. We are engaging with parents and making sure their kids have a wonderful experience at our camps. ### 6. Active and Texas A&M Tennis Camp **Rating:** 4.0/5.0 stars **Reviewed by:** Bobby K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** The accessibility of help. I have all reports needed saved and don’t have to recreate each year. There was a learning curve but now is easy. **What do you dislike about ACTIVEWorks Camp & Class Manager?** Something really needs to be done about the texting options. All are not using email like they used to and the need for text is very important. Text should be sent to primary and secondary along with participant. I also work with TTCA where the participants are adults and I cannot send texts to them at all. **Recommendations to others considering ACTIVEWorks Camp & Class Manager:** Active is a great way to organize your camp or convention? It is easy to learn with the availability of help by phone. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** The entire camp database and organization is used with Active. It is a great way to collect money and organize along with creating reports all in the same program. ### 7. Overall, pretty good. **Rating:** 3.5/5.0 stars **Reviewed by:** Leroy S. | MR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** Gathers all information into one place. Access to records and information on campers. Once they created the allocation report, now fairly easy to account for the variety of payments processed through Active. **What do you dislike about ACTIVEWorks Camp & Class Manager?** Basically designed to register individuals. Does not work seamlessly for family camps and family registrations. Does not prefill duplicated information (like addresses and phone numbers that are already in the system). **Recommendations to others considering ACTIVEWorks Camp & Class Manager:** Realize that there is a significant cost to it. And seems to be moving more toward registering people for individual events like a race or activity. Creating registration forms can also be kind of convoluted. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** People like registering online and paying with a card. Aligns with our participants expectations. Makes it easier to collect payments. Minimizes data entry by office staff. ### 8. An event management tool that does all it needs for you **Rating:** 3.5/5.0 stars **Reviewed by:** Dean F. | Event Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2018 **What do you like best about ACTIVEWorks Camp & Class Manager?** The integration of management for events and participants as well as the ease of communication with them. **What do you dislike about ACTIVEWorks Camp & Class Manager?** Individual user management is relatively ungainly. Although the product as a whole is great, when attempting to maintain a single participant it can be difficult. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** The simplicity of maintaining and communicating with event participants ### 9. Overall the experience has been positive although I have had to be patient. **Rating:** 4.0/5.0 stars **Reviewed by:** Allen S. | Assistant Director, Physical Education & Campus Recreation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** Straight forward platform. Ability to run reports/edit information. Making groups, taking payments, gathering information. **What do you dislike about ACTIVEWorks Camp & Class Manager?** Constraints as far as moving forward some our annual fees which made us lose money. On the consumer side I have had several people complain about the added Active insurance they accidently signed up for and I have had several people who had issues with registering because their account information was not easy to access. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** We had to solve the registration fee situation. Lost about $3,000 and didn't feel good about retroactively collecting. Benefits are mainly the information that is gathered and the ability to run reports. Moving from year to year is pretty easy now that I have done it and understand what information doesn't transfer ### 10. Making YPI Better **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff O. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about ACTIVEWorks Camp & Class Manager?** I run a small not-for-profit summer program for the Arts since 1981. Since I was a school principal, I had little time to manage the tasks of enrollment, billing, email communications, and tracking over several seasons. Active Camps has helped automate a great deal of my work. While I still do a lot of hands on personal communications, the system has helped facilitate these tasks much more easily. **What do you dislike about ACTIVEWorks Camp & Class Manager?** For now, too many features. I supposed that is not a bad thing. **What problems is ACTIVEWorks Camp & Class Manager solving and how is that benefiting you?** I have been able to track campers and their families for the past four years and a year before using their Thriva system. So far so good. ## ACTIVEWorks Camp & Class Manager Discussions - [Will there come a time where this could be intergrated with Quickbooks?](https://www.g2.com/discussions/13438-will-there-come-a-time-where-this-could-be-intergrated-with-quickbooks) - 1 comment, 1 upvote - [Custom Reports](https://www.g2.com/discussions/custom-reports-524b0f5d-1c1a-4a4b-bd51-ded266347430) - 1 comment, 1 upvote - [Does the reporting suite have standard-issue reports, or am I able to build custom ones?](https://www.g2.com/discussions/reporting-6434972b-5cc6-461f-b1dd-4c2f3360e363) - 1 comment, 1 upvote - [How difficult is it to adjust registration pricing on a one-off basis?](https://www.g2.com/discussions/discounts-and-custom-pricing) - 1 comment, 1 upvote - [Does ACTIVEWorks Camp & Class Manager have a month-to-month/contract-free option?](https://www.g2.com/discussions/contract-options) - 1 comment, 1 upvote - [View ACTIVEWorks Camp & Class Manager pricing details and edition comparison](https://www.g2.com/products/activeworks-camp-class-manager/reviews/activeworks-camp-class-manager-review-1118628?section=pricing&secure%5Bexpires_at%5D=2026-05-21+05%3A56%3A05+-0500&secure%5Bsession_id%5D=348ded83-2092-44bd-9fa2-948dd95424f5&secure%5Btoken%5D=6c16294d4acd57e4fa12f098303738aeaeb8f4bf3606a508eb2a20bd23ea857e&format=llm_user) ## ACTIVEWorks Camp & Class Manager Features **Communication** - Contact Management - Email - Email Automation - Mass SMS **Administrative Tasks - Camp Management** - Billing & Invoicing - Medical Records & Health Forms - Parent Portal & Dashboard - Multi-Media Sharing & Camp Updates - Staff Recruitment & Applicant Tracking **Administration** - Scheduling - Payment Gateway - Member Management - Member Portal - Website Builder - Record Keeping **Registration & Scheduling - Camp Management** - Activity Scheduling - Cabin Assignments - Website & CMS Embedding - Online Registration **Agentic AI - Sports League Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ACTIVEWorks Camp & Class Manager Alternatives - [Jersey Watch](https://www.g2.com/products/jersey-watch/reviews) - 4.7/5.0 (224 reviews) - [Campminder](https://www.g2.com/products/campminder/reviews) - 4.3/5.0 (16 reviews) - [CampDoc](https://www.g2.com/products/campdoc/reviews) - 4.7/5.0 (155 reviews)