ACTIVEWorks Camp & Class Manager Reviews & Product Details

I love how easy Active Network is to use! The new attendance portal has made sign-in and sign-out a breeze and I do not need to take time to create attendance rosters or sign-in sheets.

I also love how simple it is to run a report for basically anything. If you want to know who has photo waivers, or what campers have allergies... it can be done in minutes! Review collected by and hosted on G2.com.

I would like there to be a few updates to the attendance portal:

1) Add the name and date of the session at the top of the attendance portal (where you click the checkmark and the parents sign). We have two sessions running at the same time, and because the name is not on the top it gets confusing.

2) If a camper has a note on their file..... add a dot or star or something to indicate that the staff should read the note. Right now, there is no way to see that there is a note on their file.

3) add the function to be able to add a note while in the attendance portal. Right now, they need to login to the camper's account to add a note and it is cumbersome. There are times where parents want to tell us something at drop off but we do not have quick access to add a note right then.

4) Access to add authorized pick-ups in that attendance portal for the same reason as #3

Lastly, we absolutely do not approve of the third party registration insurance that is an option to sell. We had two families purchase this, and found out that they could not be refunded because it exceeded the 14 days in the fine print. That is ridiculous that the $26 insurance only covers 14 days, when the parents are registering for summer camp in the winter! At the end of the day, we refunded the families our of our personal revenue.... and we asked that the option to sell the insurance was removed from our site. Review collected by and hosted on G2.com.

The interface is easy to setup and use. Our team was up and running quickly and we have not had any problems with Active at all. I love that Active handles all payments and distributes them on a specific rotation. Some of the other programs that we looked at didn't pay until after event dates were over. That was a huge deterrent when we were first starting. Since people started registering for sessions months in advance, it gave us a cash flow to start up with. In addition, their costs based on our projections, were much lower than any other companies that we looked at. We continued with them this year and will continue to do so in years to come because we were so pleased with the product and it's offerings. As our program grows and evolves, the Active format will continue to work. Review collected by and hosted on G2.com.

Nothing! If it's not built in, we can customize reports and setups to make them work best for us. Every time that we have had a problem, it was easily fixed and usually our error to begin with. Review collected by and hosted on G2.com.

The product was actually good, it worked well. Review collected by and hosted on G2.com.

Customer service and communication was horrible. And they charged me $1500 for Breach of contract because my website designer and I loaded another another shopping cart and other apps for layout etc...Active said they audited me, didn't call me or contact me, and sent a $1500 bill for breach. I had to call them, they never contacted me, I tried to call/email for 2 weeks...no response. Then they call me back with an attitude, call me a liar and say I was in Breach. I've been in software consulting and sales for 20+ years, this is not how you handle issues or discrepancies. I went with another product because I couldn't trust Active's support, or policies any longer. It was unfortunate. Review collected by and hosted on G2.com.

ACTIVE has completely changed the way we interact with our participants and has streamlined the registration process for registrations and staff alike. Since we implemented ACTIVE, we have saved hundreds of staff hours with this easy to use, intuitive system, and with each new upgrade and release, the system only gets better! I would never hesitate to recommend ACTIVE to colleagues. Review collected by and hosted on G2.com.

The inability to print individual receipts for customers. I hope that this is a feature that may be released in the future. Review collected by and hosted on G2.com.

The reports system is especially helpful. ACTIVE makes it easy to pull up a family's information, make changes, gather data, engage with customers, and track registrations. Also good are options for each classroom. Active has thought of everything. You can cap a class, make a waiting list, add and remove information as needed. It's completely malleable but never overwhelming. Review collected by and hosted on G2.com.

Customers are sometimes thrown off by the cart system. Additionally, it's easy for customers to enter incorrect information, such as birthdays and contact info, which causes problems down the line. On the back end, registering a camper from a waiting list can be tedious. Review collected by and hosted on G2.com.

The accessibility of help. I have all reports needed saved and don’t have to recreate each year. There was a learning curve but now is easy. Review collected by and hosted on G2.com.

Something really needs to be done about the texting options. All are not using email like they used to and the need for text is very important. Text should be sent to primary and secondary along with participant. I also work with TTCA where the participants are adults and I cannot send texts to them at all. Review collected by and hosted on G2.com.

Gathers all information into one place. Access to records and information on campers. Once they created the allocation report, now fairly easy to account for the variety of payments processed through Active. Review collected by and hosted on G2.com.

Basically designed to register individuals. Does not work seamlessly for family camps and family registrations. Does not prefill duplicated information (like addresses and phone numbers that are already in the system). Review collected by and hosted on G2.com.

The integration of management for events and participants as well as the ease of communication with them. Review collected by and hosted on G2.com.

Individual user management is relatively ungainly. Although the product as a whole is great, when attempting to maintain a single participant it can be difficult. Review collected by and hosted on G2.com.

Straight forward platform. Ability to run reports/edit information. Making groups, taking payments, gathering information. Review collected by and hosted on G2.com.

Constraints as far as moving forward some our annual fees which made us lose money. On the consumer side I have had several people complain about the added Active insurance they accidently signed up for and I have had several people who had issues with registering because their account information was not easy to access. Review collected by and hosted on G2.com.

I run a small not-for-profit summer program for the Arts since 1981. Since I was a school principal, I had little time to manage the tasks of enrollment, billing, email communications, and tracking over several seasons. Active Camps has helped automate a great deal of my work. While I still do a lot of hands on personal communications, the system has helped facilitate these tasks much more easily. Review collected by and hosted on G2.com.

For now, too many features. I supposed that is not a bad thing. Review collected by and hosted on G2.com.