Ascentis Reviews & Product Details

The customer service is outstanding. Everyone is knowledgeable and efficient. Answers to questions, problems, and requests are received very quickly.

The flow of the platform is great and easy to use.

We went live with Ascentis on Jan 1st, 2020 and it was by far the easiest implementation and transition I have experienced. Review collected by and hosted on G2.com.

The payroll processing and importing from our current ERP is easy but a bit lengthy. We have more manual steps involved than our previous provider. However, I would not let that deter anyone from moving to Ascentis. They are ways to make it work well. Review collected by and hosted on G2.com.

We currently use the cloud-based variation of Ascentis HR. It is used throughout our company as it houses all of our employees' information documents, as well as we use the web-based self-service item to allow employees to request their vacations and time off, view their time off readily available for consultation and also a type of intranet for company ads. Review collected by and hosted on G2.com.

Although this is practically a cloud-based system, it is actually running on RDS hosts, so accessing and using the back end part is much more complicated than having it installed in your area or using an Internet-based version of same. I believe that their costs are a little high compared to some other online offers. Large companies would probably feel that using Ascentis would not be an affordable choice. Review collected by and hosted on G2.com.

As a growing company, we chose that we needed an integrated system. Ascentis allowed us to do our own recruitment, integration, Human Resources administration, that is, benefits, remuneration, etc., worker self-service, plus our means to make payment. The execution was longer than expected, but the system works with a lot of possibility. Customer support is really helpful and also responsive. Review collected by and hosted on G2.com.

It would behave if the benefits were transferred to the payment in the same way as the changes in the payroll. I have to insert additional ones in the payment statement and, later, so that the documents are reinitialized in Ascentis. Review collected by and hosted on G2.com.

We apply Ascentis HR, to help combine many manual jobs directly into one location digitally so that our workflow is constant. In fact, we realized that we included the efficiency and competitiveness modules for our goals to be achieved, in addition to recruitment. And our assignments and demands have shown many benefits at specific points, as the program maintains the circulation of information from place to place with relative convenience and operations behind the scenes. Review collected by and hosted on G2.com.

In fact, recruitment is testing for us, because we do a lot of temporary hiring, and we also intend to use the system to capture voluntary requests along with full-time hiring. The information processing methodology within the system is not as adjustable as we would like to adapt to these workflows. Review collected by and hosted on G2.com.

LMS is fairly easy to maneuver, add courses, assign, etc. We don't use all features but it meets our needs. Review collected by and hosted on G2.com.

Not a great way to add custom comments about performance. Ex. no way to document a specific meeting with an employee for performance. To give managers access to Notes we would have to give them more access to HR than what we want to. Review collected by and hosted on G2.com.

The ease of using the product. I like that we can track evaluations and licenses in the same system instead of using two different systems. This system makes information flow easier to payroll. I really appreciate their support system when the system goes down or there is an error, their support team is always on top of it. Review collected by and hosted on G2.com.

I dislike the wait time when calling support with a question but they are quick to respond to email. I have had better luck with the email support. Review collected by and hosted on G2.com.

All of the sales and demo team were very attentive to our questions and needs. They really understood our long term care business needs and individual experts in each module conducted the demo of their area of expertise. They were happy to meet with different members of our user team several times, even after the demos, to answer additional questions and present certain aspects of the Ascentis system again. There was no pressure to decide quickly or to "sign up" before we were ready. Review collected by and hosted on G2.com.

No dislikes to report at this time. We haven't used the system yet, but I expect it will meet our needs very well. Review collected by and hosted on G2.com.

Throughout a change, we had an issue where there was nobody in the firm that had the SQL data source password, which was required in order to draw over historic data. Ascentis technology group functioned tirelessly and also were able to get right into the data source and make a smooth transition of the data.The cloud availability is terrific for technology firms that do not always conduct every one of their organisation in one place. It allows versatility with staffing as well as telecommuting for Human Resources specialists. Review collected by and hosted on G2.com.

I actually can't state that Ascentis requires to improve at this factor. It's a terrific system for organizations that want a full-bodied system without the expense as well as downtime of application and also training. Review collected by and hosted on G2.com.

Amazing folks to work with!!! FANTABULOUS!!!!! Awesome products!!!! Very helpful when I need something!!! They all go above and beyond to assist with anything I have need of which is rare and very much appreciative on my part!!!! LOVE the conferences they provide for use to attend and learn the new items coming out as well as they truly listen to our feedback and what we need!! Review collected by and hosted on G2.com.

I need more dates to come over from Ascentis HR to Ascentis Payroll. We need dates for multiple items that we have to create ourselves and enter the data ourselves instead of it coming across from the Ascentis HR. Otherwise there is not much at this point that I dislike. Review collected by and hosted on G2.com.

Ascentis HR is a great remedy for a human resources division to go paperless. The software is user-friendly and also you have the capability to customize it to fulfill your demands. The records tab is incredibly durable as well as permits you to cut and dice data however you require it. The payment tab is exceptionally useful as it permits you to set up ranges as well as obtain compa-ratios for each placement. It also breaks down the payment by the hr, day, pay month, year and duration. The benefits tab is extremely extensive and also allows you to maintain track of the advantages and also linked expenses easily. Review collected by and hosted on G2.com.

Recruiting has actually been testing to us because we do a great deal of seasonal hiring, and also we additionally intend to use the system to catch volunteer applications as well as full time hiring. The verbiage within the system is not as customizable as we wish to fit these workflows. To develop out a number of offer letters is pricey, and also the inability to easily deal with or create/update forms is aggravating. Review collected by and hosted on G2.com.

Being able to configure the system to each user. Review collected by and hosted on G2.com.

The way meal breaks are handled. They are not very user friendly. Review collected by and hosted on G2.com.

My favorite qualities of the Ascentis software and company would be the support teams, intuitive end-user experience, and the constant improvements made to the system. Review collected by and hosted on G2.com.

Currently, my least favorite piece is the Talent Management module of Ascentis. Primarily, this module is not as seamless and user-friendly as the rest of the Ascentis system. However, this has been improving with each software release. Review collected by and hosted on G2.com.

The prior Novatime/new Ascentis staff are still amazing. They work with you to make sure you get what you need and that the system works for your company. They have consistently had a great attitude even through the challenges with the merge. Review collected by and hosted on G2.com.

The customer service was great for our first few years then when Ascentis merged with Novatime everything went wrong on the customer side of things. The last year or so has been a real challenge. Recruiting is the weakest model. Review collected by and hosted on G2.com.

Exceptional customer service and a tremendous amount of resources to quickly find the answer you need through the communities. Review collected by and hosted on G2.com.

I hate that time system is a separate desktop. I hate that I can't have the direct deposit form as part of the new hire paperwork, and the uploading of employee documents is a pain in the behind, as well as saving reports to the Ascentis system and then having to pull them from Ascentis and save on my desktop. It's not efficient and really clunky. Some of your customer service folks are great, but some have a hard time answering what I feel is an easy question and I get put on hold for them to ask a HR Specialist, who is usually on the phone and they have to call me back. Not a fan that salary employees request time off differently than hourly employees. It's confusing to have two different ways to request time off. Review collected by and hosted on G2.com.

for us the upside is that we will have HR information and Payroll information in one organized and real-time location. In terms of the role Ascentis plays, the system is not fully implemented so difficult to comment on at this time. The team leads have been so kind, patient and excel in customer service, even during the initial phases when the implementation process was not going well. I also think the NOVA time product will be a wonderful system for us because it will streamline our processes and provide automated compliance. I think it's too early to comment on though in terms of my preferences with the system. Although, customer service in client support is 100% better than with my previous vendor. eveyone goes above and beyond to make sure we are comfortable and statisfied with each process and step. Review collected by and hosted on G2.com.

Implementation initially was uniquely challenging and we were handed off several times throughout to various new team leads. Eventually, this process improved significantly, but initially this was slightly disastrous and did not instill confidence. The system seemed a little clunky in that there are too many platforms to log into and it was confusing during implementation. It would be nice to have one interface and one login. it's a bit overwhelming the information and implementation is not a place to be fully immersed in learning the system. Review collected by and hosted on G2.com.

Its easy to navigate and move around in and work in Review collected by and hosted on G2.com.

doesn't allow you to set certain detailed peramiters, freezes up a lot. doesn't integrate well with outside onboarding systems Review collected by and hosted on G2.com.

I love that their support is always on top of my needs. I have called or emailed whenever I have an issue, and they usually follow up within a few hours, or the next day at the latest. Even if they cannot fix the issue currently, they explain why the issue cannot currently be resolved, and send the information to their development team to get the issue fixed in the future. Review collected by and hosted on G2.com.

There are only small issues with Ascentis that I have seen so far. I want to be able to send my employees emails but it only works if they have a work email address. I want to change the titles of some of the sections (change 'Family Members' to 'Dependents'), and other similar small issues. Review collected by and hosted on G2.com.

Ascentis has been upgrading many features and migrating them to the web over the last year or so, which makes it easy to access everything, process payroll, make changes, manage time, etc. while on the go. The system is very easy to use and navigate. Review collected by and hosted on G2.com.

The recruiting element of Ascentis is pretty basic and lacks some functions that would benefit our company. Review collected by and hosted on G2.com.

I love the flexibility the system provides as well as the supporting service when we encounter problems. Payroll is also a breeze. We are offered a lot of flexibility and functionality. Review collected by and hosted on G2.com.

The reporting feature on the server is functional but clunky. I also think being able to access individual profile online instead of through the server is a great idea. Right now though the online profile is not a robust and is a little slower.

Also the Intranet on Ascentis is not great. It is probably my least favorite park of your amazing system. Review collected by and hosted on G2.com.

Up front commitments were honored throughout the conversion process. Like the conversion process. It was outlined with specific steps and timelines. The conversion process is designed to force the user to learn the system. Most conversion I have been through are the company asked for the data, loads it into the system, and turns if over - a turnkey approach. Ascentis makes you do the work to set up and load the system. By doing so, you learn by doing and become more familiar with how to use the system Review collected by and hosted on G2.com.

Few downsides. We found it could not do some things that we were use to or wanted. The biggest thing are reminders to employees to do certain things is not possible if you customize the employee self serve. Still working on that. Review collected by and hosted on G2.com.

A centralized system for HR, supervisors and staff. Once we can fully utilize the system to meet our business practices I believe we can become much more efficient. Review collected by and hosted on G2.com.

It does take a while to make and save changes. Also the ability for a single user to work in multiple windows would be very beneficial. Review collected by and hosted on G2.com.

Ascentis has worked hard to improve their product in many ways over the past six to twelve months. In particular, the most needed for us, was the reporting capabilities. In addition, they have a diverse collection of training videos, which are very helpful when bringing on a new employee, especially as an HR or Payroll Administrator. Each time I have called into support, they have always been more than helpful. Review collected by and hosted on G2.com.

I would love to see a more appealing interface on both the HR and ESS side. An exciting interface that is more edgy. Review collected by and hosted on G2.com.

Customer Support is always available when you need them. They are quick to respond. Review collected by and hosted on G2.com.

Don't really have a dislike of the product or company. Review collected by and hosted on G2.com.

Creating the ESS Dashboard is great. I do wish there was a more in-depth class to help me learn more than just the basics on how to do more things on the dashboard, or how to make the dashboard a little nicer looking - but what I have learned to create for the employees has really been terrific. Review collected by and hosted on G2.com.

I dislike the HR Reporting the most. I don't find it to be "user friendly". When selecting criteria, it doesn't seem to PULL the correct data sometimes, especially when searching for Benefits things. I also don't feel that it allows the user to select the "needed" information using criteria that a user needs to "use" --- the "and" and "or" functions when trying to link the criteria that you are looking to get out of it. Review collected by and hosted on G2.com.