I like that it it super-intuitive to use (I can usually figure out what I'm trying to do really quickly), it's web-based (not depended on on-prem infrastructure and performance), and it doesn't overwhelm the user with useless information (layout is simple). It's a very cost-effective solution for small-medium businesses and non-profits. Review collected by and hosted on G2.com.
I do wish they had more sophisticated integrations (I work in IT, and there have been times where I wish it "talked" with our existing systems, primarily Microsoft 365/Entra ID to provide a more seamless experience on the backend; as is, it's effectively a standalone system apart from the rest of our infrastructure). Review collected by and hosted on G2.com.



