A few things have changed since my original review worth noting. We actually downgraded from the Pro Package to the Core Plan; not because of any dissatisfaction, but because we stopped using annual performance reviews and weren't utilizing Employee Community, so it simply didn't make sense to pay for features we weren't using. BambooHR made that transition easy with no drama.
What I want to add is this: the longer I use BambooHR, the more convinced I am that it's the right platform. The ATS continues to be one of my favorite features—I genuinely love it. Onboarding, offboarding, time off reporting, centralized employee data... it all runs smoothly and consistently, which matters enormously when you're a department of one supporting a fully remote team.
I also want to double down on something I said before about customer service. Every single interaction I've had has been with someone kind, genuine, and helpful. Even when the issue turned out to be my own user error which, I'll admit, happens more than I'd like. They've never once made me feel like a bother. That consistency says a lot about their culture.
BambooHR remains a breath of fresh air in a sea of complicated HR. Review collected by and hosted on G2.com.
Dislike' still feels like too strong a word. There's nothing about BambooHR that I truly dislike.
A couple of small frustrations remain—the setup process for signature documents and some text fields within the job posting feature could be more intuitive. But these are minor quirks, not deal-breakers, and I've learned to work with them. I'm also confident they'll improve over time given how responsive BambooHR is to feedback.
Since my last review, we did downgrade from the Pro Plan to the Core Plan. We weren't using Employee Community, we moved away from annual performance reviews, and it just didn't make sense to keep paying for features that weren't getting used. Honestly? The downgrade was the right call and BambooHR made it painless.
Core covers everything we actually need, and I'd rather be on a plan where I'm genuinely using what I'm paying for. If anything, I'd still love to see more à la carte flexibility in their pricing structure someday but that's a wish, not a complaint. Review collected by and hosted on G2.com.
