Human Interest
Human Interest is the highest-rated, fastest-growing 401(k) provider in America. Human Interest believes that employers deserve retirement benefits that run themselves, do not put unnecessary liability on the company, and have low and transparent fees. Human Interest has created the retirement platform that delivers these commitments, allowing millions of employees to access retirement benefits for the first time. Human Interest has set the new standard for 401(k), including: eliminating transaction fees, offering a cash-back incentive program for plan participants, and a customer experience guarantee. Founded in 2015 and headquartered in San Francisco, Human Interest has helped provide retirement benefits to employees at nearly 50,000 companies and counting. For more information, please visit humaninterest.com. Read our full disclosures at https://humaninterest.com/disclosures/.
Average Rating: 4.3/5.0
Total Reviews: 2,459
How Do G2 Users Rate Human Interest?
- Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.6/10)
- Tax Benefits: 8.8/10 (Category avg: 8.4/10)
- Reporting: 8.6/10 (Category avg: 8.7/10)
- Monitoring: 8.8/10 (Category avg: 8.9/10)
Who Is the Company Behind Human Interest?
- Seller: Human Interest, Inc.
- Company Website:
- Year Founded: 2015
- HQ Location: San Francisco, California
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Twitter: @humaninteresthq
1,454 Twitter followers -
LinkedIn® Page: www.linkedin.com
899 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, CEO
- Top Industries: Construction, Computer Software
- Company Size: 79% Small, 16% Medium
What Do G2 Reviewers Say About Human Interest?
AI-generated summary from verified user reviews
Pros
- Users love the easy setup of Human Interest, finding it straightforward and stress-free for managing 401(k) plans.
- Users praise the ease of use of Human Interest, enjoying a user-friendly interface and simple onboarding process.
- Users praise the user-friendly management of 401(k) activities through Human Interest's seamless online portal and support.
- Users praise the exceptional customer support of Human Interest, enabling seamless assistance during account setup and issue resolution.
- Users appreciate the user-friendly interface of Human Interest, which simplifies retirement planning for everyone involved.
Cons
- Users express frustration with poor customer support, citing lack of responsiveness and unresolved issues despite multiple contacts.
- Users find it difficult to understand their investment performance and experience challenges in communication with Human Interest.
- Users report significant payroll issues with delays and errors that hinder timely processing and overall satisfaction.
- Users experience poor onboarding, with confusing opt-out processes and lack of support from account managers leading to frustration.
- Users experience contribution issues with Human Interest, facing mismatched totals and delays that complicate management.
What Are Recent G2 Reviews of Human Interest?
"Easy 401(k) Setup/Transition with Human Interest with Outstanding Support"
Rating: 5.0/5.0 stars
— Charlene W.
"Effortless 401k Setup with Seamless Integration"
Rating: 5.0/5.0 stars
— Jeff G.

