Enterprise Feedback Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Products classified in the overall Enterprise Feedback Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Enterprise Feedback Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Enterprise Feedback Management category.
In addition to qualifying for inclusion in the Enterprise Feedback Management Software category, to qualify for inclusion in the Medium-Sized Business Enterprise Feedback Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.
Podium is redefining the way customers interact with local businesses. From collecting reviews on the sites that matter most, text-enabling your website with Webchat, collecting payment via text, gathering private feedback after an experience to managing all your customer messages from one central dashboard with Inbox, Podium is the answer. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and team at every customer touchpoint
Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base. Plus, when usin
Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply helps hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. With Nicereply you can: - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team
UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. #1 rated in User Research category #1 rated in Software Testing category #1 rated for Easiest Setup #1 rated for Best Usability #1 rated for Fastest Implementation #1 rated for Easiest Administration
Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made cont
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
SoGoSurvey is an experience management platform that enables organizations of any size to improve customer experience with SoGoCX, increase employee engagement with SoGoEX, and generate meaningful data with its powerful survey software. From designing and distributing a questionnaire to analysis and recommendations, SoGoSurvey does everything with ease and a level of sophistication that’s rare in the industry. SoGoSurvey can be differentiated from other platforms based on its: 1. Versatilit
Enterprise Feedback Management from Alchemer (formerly SurveyGizmo) puts feedback into motion for enterprises, allowing companies to create customer-centric organizations without replacing the systems and processes they already use.
Apptentive is a mobile customer feedback platform that helps companies listen to, engage with, and retain their customers. It gives brands the opportunity to identify who to talk to, intelligently engage customer segments, and mobilize customers to take action through in-app messages, surveys, and ratings prompts. Our solution helps companies engage mobile customers, boost app ratings, drive downloads, and improve customer loyalty.
Survicate is an all-in-one customer feedback tool. It offers 4 solutions: - Website Feedback Surveys, - Surveys & Forms, - Mobile App Surveys, - Feedback Hub. With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers’ needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs, including HubSpot, Marketo, Pardot, Intercom, and Sal
Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.
TopBox is dedicated to addressing the needs of B2B organizations. Based on hands-on 20+ years of Waypoint Group’s B2B consultative work, TopBox was created to provide a simplified process in understanding B2B customer expectations, gaps, and opportunities, while also facilitating appropriate action across the organization. TopBox’s out-of-the-box reporting links B2B account-level feedback with financials to deliver actionable insights to the right people while also prioritizing the optimal imp
Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Auryc’s like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not.
Chattermill is an AI-powered platform that helps companies drive customer loyalty and growth. With Chattermill you can take unstructured customer feedback from a variety of sources and generate clear and actionable insights in real-time. Customer Experience employees leverage our platform to identify themes and sentiment in each piece of customer feedback with human-level accuracy. AI-based insights help track how customers feel about their experiences identifying the areas that impact customer
Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves teams of the burdens that comes with user research. From your mobile app to web app, you can deploy Qualaroo’s trademark nudge and use features like advanced targeting, dynamic insight reporting, sentiment analysis and more. Leading brands like Zillow, Lenovo, Twilio, TripAdvisor trust Qualaroo to
SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and
Enterprise feedback management (EFM) software provides businesses with a centralized hub for all customer feedback. EFM software allows users to more effectively gather customer feedback for data collection, analysis, and reporting to provide businesses with valuable customer and employee insights. EFM software aids in the processing of gathering this data by creating optimized customer surveys to ask them about their experiences using a certain product.
EFM software provides users with valuable data based on real customer feedback. This software collects both quantitative and qualitative customer data which allows businesses to better assess customer needs. The value of this data is paramount within a business structure because you can use these customer insights to improve marketing, sales, and product development. It should be noted that EFM software focuses more on external customer feedback rather than internal employee feedback.
Key Benefits of Enterprise Feedback Management Software
Marketing departments — EFM software gives marketing teams a chance to externally promote their customer satisfaction. Prospective customers rely heavily on both positive and negative reviews, using them to inform their decisions. Overall, positive customer feedback will translate to more customers down the road.
Development teams — Development teams take user satisfaction into consideration when it comes to maintaining, updating, or even changing a product. Development teams can use the survey functionality that’s baked within EFM software to gauge product usability, which can have a positive impact on changes made to a product.
Although most EFM software allow for the creation of custom surveys with unlimited questions, some EFM platforms provide more granularity when it comes to certain survey formats. Below is a list of a few that you might see in various EFM software.
NPS surveys — One of the best EFM tools to measure customer loyalty is the net promoter score (NPS) survey. An NPS survey gauges customer satisfaction by asking customers a single question. This question is often something like "How likely are you to recommend products to a friend or colleague?" Customers then respond to the question on a scale of 1–10. Companies translate those scores to identify how many customers were promoters (9–10), neutral (7–8), or detractors (1–5).
The NPS will then give your company a better sense on its performance. Over time, you can compare how your company performs on the NPS survey to see if you are losing or gaining customer loyalty. Narrowing down your brand performance to one question increases the chances that users will participate in your survey.
CES surveys — A customer effort score (CES) survey asks customers a single question that relates to how easy it is for customers to get the support they need. This is a great way to isolate customer satisfaction based on customer support and understand if your customer service is an aspect of your business that is lacking.
Customer satisfaction surveys — A customer satisfaction survey allows asks to answer a variety of questions based on a particular experience at your company. This can be a reaction to a company-sponsored event or a particular product. The end goal is to measure short-term customer satisfaction. This can be a helpful marketing tool to promote a particular product or experience, as well as develop a long-term plan based on what products are working well.
Survey builder — A major feature of EFM software is survey creation. Users can create custom surveys to distribute to their customers and then to internal team members within a centralized EFM database. Team members can then collaborate on the survey within the EFM software and add supplementary questions or edit other aspects. The survey interface also allows for customized survey layouts as well as company-branded images, which give the survey a more professional look.
Omnichannel feedback — EFM software can make it easy for customers to share their feedback by answering surveys through a customer's preferred communication channel. This allows companies to give customers multiple options, translating to a higher participation rate.
Triggered workflows — When a customer completes a survey, EFM software will automatically notify you and automate the next step in the feedback process. This helps with workflow management and customer follow-up. Depending on the customer sentiment, different workflow tasks may be triggered. PR teams may be in charge of responding to customers who responded negatively to the survey, while marketers may be the ones to promote the positive responses. The triggered workflow function lets you decide how relevant content is routed to the appropriate teams.
Data reports — EFM software provides users with data-driven analytics. Instead of manually counting the number of customer responses and identifying important keywords, EFM software will do all of the calculations for you, providing numerical data based on customer feedback.
Text analytics — Text analytics allow users to gather data from open-ended questions that are asked within customer surveys. While businesses can easily and simply gather insight from questions that can be answered in a straightforward "yes" or "no," open-ended questions are more difficult to sift through. Open-ended questions are important to add to any survey because they allow the customer to elaborate on common problems that they are experiencing with your product or brand. Text analytics can sort customer sentiment based on keywords, efficiently organizing the data.
Customer interaction — Some EFM solutions allow users to contact customers directly through the software’s dashboard. This gives users the ability to respond to negative customer sentiment as soon as possible and engage in conversation regarding the customer’s negative experience with your brand or product.
Incorrect sentiment analysis — As with any form of software automation, users are wary of potential inconsistencies and errors that may crop up once a piece of technology is implemented. Since EFM software provides text analysis tools that are designed to evaluate customer sentiment based on keywords, a possible issue that could arise is incorrect filtering. To combat this issue, users must carefully read through customer surveys to ensure the authenticity of each customer response.
Software and Services Related to Enterprise Feedback Management Software: