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Best Enterprise Feedback Management Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Enterprise Feedback Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Enterprise Feedback Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Enterprise Feedback Management category.

In addition to qualifying for inclusion in the Enterprise Feedback Management Software category, to qualify for inclusion in the Medium-Sized Business Enterprise Feedback Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Enterprise Feedback Management Available
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    G2 Score
Salesforce Service Cloud
(7,187)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,715
    Features
    1,505
    Case Management
    1,485
    Efficiency
    1,298
    Helpful
    826
    Cons
    Complexity
    907
    Learning Curve
    784
    Steep Learning Curve
    621
    Missing Features
    591
    Expensive
    580
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    8.7
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.3
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,838 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,715
Features
1,505
Case Management
1,485
Efficiency
1,298
Helpful
826
Cons
Complexity
907
Learning Curve
784
Steep Learning Curve
621
Missing Features
591
Expensive
580
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,838 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
HubSpot Service Hub
(2,886)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    314
    Features
    202
    Helpful
    156
    Efficiency
    141
    Case Management
    139
    Cons
    Missing Features
    116
    Limited Customization
    87
    Limited Features
    86
    Lack of Features
    74
    Ticket Management
    66
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,885 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
314
Features
202
Helpful
156
Efficiency
141
Case Management
139
Cons
Missing Features
116
Limited Customization
87
Limited Features
86
Lack of Features
74
Ticket Management
66
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.8
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,885 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®

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Delighted
(60)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Delighted features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    7.8
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,234 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,109 employees on LinkedIn®
    Ownership
    NASDAQ: XM
Product Description
How are these determined?Information
This description is provided by the seller.

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 40% Small-Business
Delighted features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
7.8
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Qualtrics
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,234 Twitter followers
LinkedIn® Page
www.linkedin.com
6,109 employees on LinkedIn®
Ownership
NASDAQ: XM
Kapture CX
(352)4.5 out of 5
11th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Team Leader
    • Assistant Manager
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 59% Mid-Market
    • 28% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer engagement platform that centralizes customer interactions across multiple channels and provides automation and analytics tools for efficient customer service management.
    • Reviewers frequently mention the user-friendly interface, seamless integration of all customer interaction channels, and the platform's automation features that enhance workflow efficiency and customer service quality.
    • Users mentioned occasional slow loading times, complexities with customization, and the need for better telephony integration, which can affect workflow efficiency and user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    114
    Features
    83
    Helpful
    77
    User-Friendly
    72
    Customer Support
    68
    Cons
    Slow Performance
    53
    Slow Loading
    49
    Slow Speed
    41
    Delays
    40
    Improvement Needed
    37
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.1
    6.7
    Brand Design Consistency
    Average: 9.0
    5.0
    Feedback Collection
    Average: 9.2
    5.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Team Leader
  • Assistant Manager
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 59% Mid-Market
  • 28% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer engagement platform that centralizes customer interactions across multiple channels and provides automation and analytics tools for efficient customer service management.
  • Reviewers frequently mention the user-friendly interface, seamless integration of all customer interaction channels, and the platform's automation features that enhance workflow efficiency and customer service quality.
  • Users mentioned occasional slow loading times, complexities with customization, and the need for better telephony integration, which can affect workflow efficiency and user experience.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
114
Features
83
Helpful
77
User-Friendly
72
Customer Support
68
Cons
Slow Performance
53
Slow Loading
49
Slow Speed
41
Delays
40
Improvement Needed
37
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.1
6.7
Brand Design Consistency
Average: 9.0
5.0
Feedback Collection
Average: 9.2
5.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
141 Twitter followers
LinkedIn® Page
www.linkedin.com
574 employees on LinkedIn®
Simplesat
(161)4.8 out of 5
2nd Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:$119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

    Users
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 58% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Simplesat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Ease of Use
    10
    Easy Setup
    7
    Easy Integrations
    6
    Survey Creation
    6
    Cons
    Expensive
    2
    Integration Issues
    2
    Complex Usability
    1
    Connection Issues
    1
    Navigation Difficulty
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Simplesat features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.3
    Feedback Collection
    Average: 9.2
    9.3
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Simplesat
    Company Website
    Year Founded
    2016
    HQ Location
    Seattle, Washington
    Twitter
    @simplesat
    189 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

Users
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 58% Small-Business
  • 39% Mid-Market
Simplesat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Ease of Use
10
Easy Setup
7
Easy Integrations
6
Survey Creation
6
Cons
Expensive
2
Integration Issues
2
Complex Usability
1
Connection Issues
1
Navigation Difficulty
1
View All Pros and Cons
Simplesat features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
189 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
UserTesting
(783)4.4 out of 5
View top Consulting Services for UserTesting
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Helpful
    76
    Time-saving
    50
    Customer Support
    42
    Testing Process
    38
    Cons
    Testing Difficulties
    33
    Missing Features
    29
    Survey Issues
    26
    Participant Management
    23
    Not User-Friendly
    22
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,119 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,806 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Helpful
76
Time-saving
50
Customer Support
42
Testing Process
38
Cons
Testing Difficulties
33
Missing Features
29
Survey Issues
26
Participant Management
23
Not User-Friendly
22
View All Pros and Cons
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,119 Twitter followers
LinkedIn® Page
www.linkedin.com
1,806 employees on LinkedIn®
Aha!
(356)4.4 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aha! is the world's #1 product development software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery.

    Users
    • Product Manager
    • Product Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aha is a product management tool that provides a central ecosystem to help product teams manage details, with features such as roadmaps, ideas, and discover portals.
    • Reviewers like the flexibility of Aha, its integration options, the ability to link work to goals and initiatives, and the high level of customization it offers.
    • Users reported that Aha has a learning curve, some limitations in reporting, and lacks some basic quality-of-life features, which can create friction in the day-to-day workflow.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aha! Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    37
    Ease of Use
    31
    Features
    27
    Helpful
    23
    Project Management
    23
    Cons
    Learning Curve
    22
    Learning Difficulty
    13
    Complex Usability
    11
    Limited Features
    11
    Missing Features
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aha! features and usability ratings that predict user satisfaction
    7.8
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    9.9
    Feedback Collection
    Average: 9.2
    9.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aha! Labs
    Company Website
    Year Founded
    2013
    HQ Location
    Menlo Park, CA
    Twitter
    @aha_io
    22,284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aha! is the world's #1 product development software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery.

Users
  • Product Manager
  • Product Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aha is a product management tool that provides a central ecosystem to help product teams manage details, with features such as roadmaps, ideas, and discover portals.
  • Reviewers like the flexibility of Aha, its integration options, the ability to link work to goals and initiatives, and the high level of customization it offers.
  • Users reported that Aha has a learning curve, some limitations in reporting, and lacks some basic quality-of-life features, which can create friction in the day-to-day workflow.
Aha! Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
37
Ease of Use
31
Features
27
Helpful
23
Project Management
23
Cons
Learning Curve
22
Learning Difficulty
13
Complex Usability
11
Limited Features
11
Missing Features
10
View All Pros and Cons
Aha! features and usability ratings that predict user satisfaction
7.8
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
9.9
Feedback Collection
Average: 9.2
9.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Aha! Labs
Company Website
Year Founded
2013
HQ Location
Menlo Park, CA
Twitter
@aha_io
22,284 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®
Nicereply
(431)4.5 out of 5
14th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

    Users
    • Customer Support Agent
    • Customer Support Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nicereply features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.6
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nice Reply s.r.o.
    Year Founded
    2012
    HQ Location
    Bratislava
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

Users
  • Customer Support Agent
  • Customer Support Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 32% Small-Business
Nicereply features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Nice Reply s.r.o.
Year Founded
2012
HQ Location
Bratislava
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Chisel
(89)4.7 out of 5
4th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chisel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Features
    10
    User Interface
    7
    Feature Development
    5
    Intuitive
    5
    Cons
    Missing Features
    6
    Learning Curve
    5
    Learning Difficulty
    4
    Slow Loading
    4
    Slow Performance
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chisel features and usability ratings that predict user satisfaction
    9.5
    Ease of Use
    Average: 9.1
    9.5
    Brand Design Consistency
    Average: 9.0
    9.9
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chisel Labs
    Year Founded
    2021
    HQ Location
    San Francisco, US
    Twitter
    @chisellabs
    45 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 45% Small-Business
Chisel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Features
10
User Interface
7
Feature Development
5
Intuitive
5
Cons
Missing Features
6
Learning Curve
5
Learning Difficulty
4
Slow Loading
4
Slow Performance
4
View All Pros and Cons
Chisel features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 9.1
9.5
Brand Design Consistency
Average: 9.0
9.9
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Chisel Labs
Year Founded
2021
HQ Location
San Francisco, US
Twitter
@chisellabs
45 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Glassbox
(804)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Enterprise Feedback Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    174
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.7
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,824 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
174
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Session Management
62
Learning Curve
61
Missing Features
54
View All Pros and Cons
Glassbox features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,824 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
Great Recruiters
(161)4.9 out of 5
5th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

    Users
    • Recruiter
    • Technical Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 47% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Great Recruiters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    31
    Ease of Use
    24
    Feedback Management
    21
    Feedback
    16
    Customer Support
    15
    Cons
    Verification Issues
    7
    Missing Features
    4
    Review Management
    4
    Review Removal
    3
    Social Media Integration
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Great Recruiters features and usability ratings that predict user satisfaction
    9.7
    Ease of Use
    Average: 9.1
    9.8
    Brand Design Consistency
    Average: 9.0
    9.8
    Feedback Collection
    Average: 9.2
    9.7
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Great Recruiters
    Company Website
    Year Founded
    2017
    HQ Location
    Troy, Michigan
    Twitter
    @great_recruiter
    327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

Users
  • Recruiter
  • Technical Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 47% Mid-Market
  • 47% Small-Business
Great Recruiters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
31
Ease of Use
24
Feedback Management
21
Feedback
16
Customer Support
15
Cons
Verification Issues
7
Missing Features
4
Review Management
4
Review Removal
3
Social Media Integration
3
View All Pros and Cons
Great Recruiters features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.1
9.8
Brand Design Consistency
Average: 9.0
9.8
Feedback Collection
Average: 9.2
9.7
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Great Recruiters
Company Website
Year Founded
2017
HQ Location
Troy, Michigan
Twitter
@great_recruiter
327 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
LiveAgent
(1,530)4.5 out of 5
13th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
    • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
    • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Features
    46
    Customer Support
    45
    Helpful
    40
    Efficiency
    35
    Cons
    Learning Curve
    12
    Missing Features
    12
    Steep Learning Curve
    10
    Lack of Features
    9
    Not Intuitive
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
  • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
  • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Features
46
Customer Support
45
Helpful
40
Efficiency
35
Cons
Learning Curve
12
Missing Features
12
Steep Learning Curve
10
Lack of Features
9
Not Intuitive
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
485 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Canny
(104)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Feedback Management
    15
    Features
    13
    Easy Integrations
    12
    Integrations
    11
    Cons
    Missing Features
    6
    Idea Duplication
    5
    Integration Issues
    5
    Integration Difficulty
    4
    Limited Reporting
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canny features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.1
    8.2
    Brand Design Consistency
    Average: 9.0
    9.2
    Feedback Collection
    Average: 9.2
    8.8
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canny
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @cannyHQ
    4,462 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
Canny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Feedback Management
15
Features
13
Easy Integrations
12
Integrations
11
Cons
Missing Features
6
Idea Duplication
5
Integration Issues
5
Integration Difficulty
4
Limited Reporting
3
View All Pros and Cons
Canny features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.1
8.2
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
8.8
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Canny
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@cannyHQ
4,462 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Sogolytics
(86)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Education Management
    Market Segment
    • 49% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sogolytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Flexibility
    3
    Ease of Creation
    2
    Feedback
    2
    Cons
    Complex Usability
    1
    Credit Issues
    1
    Inadequate Filtering
    1
    Not Intuitive
    1
    Restrictions
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sogolytics features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.5
    Feedback Collection
    Average: 9.2
    9.1
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sogolytics
    Company Website
    Year Founded
    2013
    HQ Location
    Herndon, VA
    Twitter
    @Sogolytics
    8,736 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    105 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

Users
No information available
Industries
  • Non-Profit Organization Management
  • Education Management
Market Segment
  • 49% Small-Business
  • 27% Mid-Market
Sogolytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Flexibility
3
Ease of Creation
2
Feedback
2
Cons
Complex Usability
1
Credit Issues
1
Inadequate Filtering
1
Not Intuitive
1
Restrictions
1
View All Pros and Cons
Sogolytics features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Sogolytics
Company Website
Year Founded
2013
HQ Location
Herndon, VA
Twitter
@Sogolytics
8,736 Twitter followers
LinkedIn® Page
www.linkedin.com
105 employees on LinkedIn®
UserVoice
(244)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $10,788.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserVoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    10
    Ease of Use
    8
    Feedback
    7
    Customer Support
    6
    Helpful
    6
    Cons
    Lack of Features
    3
    Complex Usability
    2
    Expensive
    2
    Idea Duplication
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserVoice features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserVoice
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 28% Enterprise
UserVoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
10
Ease of Use
8
Feedback
7
Customer Support
6
Helpful
6
Cons
Lack of Features
3
Complex Usability
2
Expensive
2
Idea Duplication
2
Learning Curve
2
View All Pros and Cons
UserVoice features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.8
Seller Details
Seller
UserVoice
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
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