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Best Enterprise Feedback Management Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Enterprise Feedback Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Enterprise Feedback Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Enterprise Feedback Management category.

In addition to qualifying for inclusion in the Enterprise Feedback Management Software category, to qualify for inclusion in the Medium-Sized Business Enterprise Feedback Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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36 Listings in Enterprise Feedback Management Available
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    G2 Score
HubSpot Service Hub
(2,866)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    360
    Features
    232
    Helpful
    165
    Case Management
    149
    Efficiency
    147
    Cons
    Missing Features
    125
    Limited Features
    95
    Limited Customization
    86
    Lack of Features
    80
    Ticket Management
    78
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    789,318 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,898 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
360
Features
232
Helpful
165
Case Management
149
Efficiency
147
Cons
Missing Features
125
Limited Features
95
Limited Customization
86
Lack of Features
80
Ticket Management
78
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.8
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
789,318 Twitter followers
LinkedIn® Page
www.linkedin.com
10,898 employees on LinkedIn®
Salesforce Service Cloud
(7,162)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,677
    Features
    1,466
    Case Management
    1,432
    Efficiency
    1,278
    Helpful
    816
    Cons
    Complexity
    886
    Learning Curve
    758
    Steep Learning Curve
    597
    Missing Features
    576
    Expensive
    575
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    8.7
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.3
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,231 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83,838 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,677
Features
1,466
Case Management
1,432
Efficiency
1,278
Helpful
816
Cons
Complexity
886
Learning Curve
758
Steep Learning Curve
597
Missing Features
576
Expensive
575
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,231 Twitter followers
LinkedIn® Page
www.linkedin.com
83,838 employees on LinkedIn®

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Delighted
(60)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Delighted Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Helpful
    2
    Intuitive
    2
    Reporting
    2
    Survey Creation
    2
    Cons
    Difficult Setup
    1
    Limited Customization
    1
    Limited Reporting
    1
    Poor Reporting
    1
    Survey Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Delighted features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    7.8
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,338 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,769 employees on LinkedIn®
    Ownership
    NASDAQ: XM
Product Description
How are these determined?Information
This description is provided by the seller.

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 40% Small-Business
Delighted Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Helpful
2
Intuitive
2
Reporting
2
Survey Creation
2
Cons
Difficult Setup
1
Limited Customization
1
Limited Reporting
1
Poor Reporting
1
Survey Issues
1
View All Pros and Cons
Delighted features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
7.8
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Qualtrics
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,338 Twitter followers
LinkedIn® Page
www.linkedin.com
5,769 employees on LinkedIn®
Ownership
NASDAQ: XM
Kapture CX
(328)4.6 out of 5
12th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • CEO
    • Team Leader
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 58% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer support platform that centralizes customer interactions across multiple channels and automates ticket assignment.
    • Users frequently mention the platform's unified dashboard, automation features, and detailed analytics as key benefits, highlighting the ease of managing customer interactions and tracking performance.
    • Users reported occasional latency issues, complexities with customization, and a steep learning curve for new users, particularly with advanced features and the mobile app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Features
    71
    Helpful
    69
    Customer Support
    60
    User-Friendly
    59
    Cons
    Slow Performance
    40
    Delays
    37
    Improvement Needed
    36
    Slow Loading
    33
    Slow Speed
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.1
    6.7
    Brand Design Consistency
    Average: 9.0
    5.0
    Feedback Collection
    Average: 9.2
    5.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • CEO
  • Team Leader
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 58% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer support platform that centralizes customer interactions across multiple channels and automates ticket assignment.
  • Users frequently mention the platform's unified dashboard, automation features, and detailed analytics as key benefits, highlighting the ease of managing customer interactions and tracking performance.
  • Users reported occasional latency issues, complexities with customization, and a steep learning curve for new users, particularly with advanced features and the mobile app.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Features
71
Helpful
69
Customer Support
60
User-Friendly
59
Cons
Slow Performance
40
Delays
37
Improvement Needed
36
Slow Loading
33
Slow Speed
25
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.1
6.7
Brand Design Consistency
Average: 9.0
5.0
Feedback Collection
Average: 9.2
5.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
140 Twitter followers
LinkedIn® Page
www.linkedin.com
542 employees on LinkedIn®
Nicereply
(431)4.5 out of 5
11th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

    Users
    • Customer Support Agent
    • Customer Support Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nicereply Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Feedback
    14
    Customer Satisfaction
    12
    Survey Creation
    7
    Customer Support
    6
    Cons
    Limited Customization
    4
    Survey Issues
    4
    Limited Functionality
    3
    Insufficient Information
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nicereply features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.6
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nice Reply s.r.o.
    Year Founded
    2012
    HQ Location
    Bratislava
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

Users
  • Customer Support Agent
  • Customer Support Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 32% Small-Business
Nicereply Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Feedback
14
Customer Satisfaction
12
Survey Creation
7
Customer Support
6
Cons
Limited Customization
4
Survey Issues
4
Limited Functionality
3
Insufficient Information
2
Learning Curve
2
View All Pros and Cons
Nicereply features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Nice Reply s.r.o.
Year Founded
2012
HQ Location
Bratislava
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Simplesat
(160)4.8 out of 5
2nd Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:$119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

    Users
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 58% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Simplesat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Ease of Use
    11
    Easy Setup
    7
    Survey Creation
    6
    Easy Integrations
    5
    Cons
    Integration Issues
    3
    Expensive
    2
    Complex Usability
    1
    Connection Issues
    1
    Navigation Difficulty
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Simplesat features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.3
    Feedback Collection
    Average: 9.2
    9.3
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Simplesat
    Company Website
    Year Founded
    2016
    HQ Location
    Seattle, Washington
    Twitter
    @simplesat
    197 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

Users
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 58% Small-Business
  • 39% Mid-Market
Simplesat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Ease of Use
11
Easy Setup
7
Survey Creation
6
Easy Integrations
5
Cons
Integration Issues
3
Expensive
2
Complex Usability
1
Connection Issues
1
Navigation Difficulty
1
View All Pros and Cons
Simplesat features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
197 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Aha!
(349)4.4 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadm

    Users
    • Product Manager
    • Product Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aha! is a product management tool that centralizes tracking of roadmaps, allows creation of various reports, and integrates with other tools like Azure and Jira.
    • Reviewers frequently mention the ease of use, flexibility, and the ability to streamline and centralize tracking of roadmaps, as well as the valuable insights provided by the ideas portal.
    • Users experienced limitations in reporting, particularly with pivot reports, and some found the user interface confusing and the software on the pricier side.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aha! Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    39
    Ease of Use
    33
    Features
    28
    Helpful
    25
    Project Management
    22
    Cons
    Learning Curve
    24
    Steep Learning Curve
    14
    Complex Usability
    13
    Learning Difficulty
    13
    Complexity
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aha! features and usability ratings that predict user satisfaction
    7.8
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    9.9
    Feedback Collection
    Average: 9.2
    9.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aha! Labs
    Company Website
    Year Founded
    2013
    HQ Location
    Menlo Park, CA
    Twitter
    @aha_io
    22,346 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadm

Users
  • Product Manager
  • Product Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aha! is a product management tool that centralizes tracking of roadmaps, allows creation of various reports, and integrates with other tools like Azure and Jira.
  • Reviewers frequently mention the ease of use, flexibility, and the ability to streamline and centralize tracking of roadmaps, as well as the valuable insights provided by the ideas portal.
  • Users experienced limitations in reporting, particularly with pivot reports, and some found the user interface confusing and the software on the pricier side.
Aha! Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
39
Ease of Use
33
Features
28
Helpful
25
Project Management
22
Cons
Learning Curve
24
Steep Learning Curve
14
Complex Usability
13
Learning Difficulty
13
Complexity
11
View All Pros and Cons
Aha! features and usability ratings that predict user satisfaction
7.8
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
9.9
Feedback Collection
Average: 9.2
9.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Aha! Labs
Company Website
Year Founded
2013
HQ Location
Menlo Park, CA
Twitter
@aha_io
22,346 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
UserTesting
(781)4.4 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Helpful
    85
    Time-saving
    59
    Customer Support
    46
    Testing Process
    40
    Cons
    Testing Difficulties
    34
    Survey Issues
    30
    Participant Management
    29
    Missing Features
    27
    Expensive
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,231 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 38% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Helpful
85
Time-saving
59
Customer Support
46
Testing Process
40
Cons
Testing Difficulties
34
Survey Issues
30
Participant Management
29
Missing Features
27
Expensive
24
View All Pros and Cons
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,231 Twitter followers
LinkedIn® Page
www.linkedin.com
1,810 employees on LinkedIn®
Canny
(104)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Feedback Management
    18
    Easy Integrations
    16
    Integrations
    16
    Customer Support
    15
    Cons
    Missing Features
    9
    Idea Duplication
    6
    Integration Issues
    5
    Inadequate Filtering
    4
    Integration Difficulty
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canny features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.1
    8.2
    Brand Design Consistency
    Average: 9.0
    9.2
    Feedback Collection
    Average: 9.2
    8.8
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canny
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @cannyHQ
    4,477 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
Canny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Feedback Management
18
Easy Integrations
16
Integrations
16
Customer Support
15
Cons
Missing Features
9
Idea Duplication
6
Integration Issues
5
Inadequate Filtering
4
Integration Difficulty
4
View All Pros and Cons
Canny features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.1
8.2
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
8.8
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Canny
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@cannyHQ
4,477 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
LiveAgent
(1,535)4.5 out of 5
10th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service tool that combines omnichannel communication for easy management of customer requests and improves agent productivity.
    • Users like LiveAgent's ability to centralize customer communications across various platforms, its AI features for efficient customer service, and its automatic ticket allocation feature that simplifies customer ticket handling.
    • Users experienced difficulties in creating detailed reports on customer data, issues with the mobile app notifications, and limitations in customizing functionalities in the web app version of LiveAgent.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Features
    46
    Customer Support
    43
    Helpful
    38
    Efficiency
    35
    Cons
    Missing Features
    12
    Lack of Features
    10
    Learning Curve
    10
    Not Intuitive
    9
    Steep Learning Curve
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    487 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service tool that combines omnichannel communication for easy management of customer requests and improves agent productivity.
  • Users like LiveAgent's ability to centralize customer communications across various platforms, its AI features for efficient customer service, and its automatic ticket allocation feature that simplifies customer ticket handling.
  • Users experienced difficulties in creating detailed reports on customer data, issues with the mobile app notifications, and limitations in customizing functionalities in the web app version of LiveAgent.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Features
46
Customer Support
43
Helpful
38
Efficiency
35
Cons
Missing Features
12
Lack of Features
10
Learning Curve
10
Not Intuitive
9
Steep Learning Curve
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
487 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Glassbox
(806)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Enterprise Feedback Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    206
    Session Replay
    186
    Insights
    169
    Helpful
    129
    Customer Understanding
    120
    Cons
    Session Issues
    70
    Not Intuitive
    64
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.7
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,828 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
206
Session Replay
186
Insights
169
Helpful
129
Customer Understanding
120
Cons
Session Issues
70
Not Intuitive
64
Session Management
62
Learning Curve
61
Missing Features
54
View All Pros and Cons
Glassbox features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,828 Twitter followers
LinkedIn® Page
www.linkedin.com
264 employees on LinkedIn®
Chisel
(89)4.7 out of 5
4th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chisel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    22
    Ease of Use
    21
    User Interface
    13
    Feature Development
    10
    Intuitive
    7
    Cons
    Missing Features
    12
    Learning Curve
    5
    Limited Features
    5
    Slow Performance
    5
    Learning Difficulty
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chisel features and usability ratings that predict user satisfaction
    9.5
    Ease of Use
    Average: 9.1
    9.5
    Brand Design Consistency
    Average: 9.0
    9.9
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chisel Labs
    Year Founded
    2021
    HQ Location
    San Francisco, US
    Twitter
    @chisellabs
    46 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 45% Small-Business
Chisel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
22
Ease of Use
21
User Interface
13
Feature Development
10
Intuitive
7
Cons
Missing Features
12
Learning Curve
5
Limited Features
5
Slow Performance
5
Learning Difficulty
4
View All Pros and Cons
Chisel features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 9.1
9.5
Brand Design Consistency
Average: 9.0
9.9
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Chisel Labs
Year Founded
2021
HQ Location
San Francisco, US
Twitter
@chisellabs
46 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Great Recruiters
(161)4.9 out of 5
3rd Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Great Recruiters is the #1 way for Staffing Firms to get real-time feedback & reviews on their recruiters and organization. We help maximize the potential of your people and your brand. With Great

    Users
    • Recruiter
    • Technical Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 47% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Great Recruiters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    38
    Ease of Use
    27
    Feedback Management
    24
    Customer Support
    20
    Feedback
    18
    Cons
    Verification Issues
    7
    Missing Features
    6
    Review Management
    4
    Integration Issues
    3
    Review Removal
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Great Recruiters features and usability ratings that predict user satisfaction
    9.7
    Ease of Use
    Average: 9.1
    9.8
    Brand Design Consistency
    Average: 9.0
    9.8
    Feedback Collection
    Average: 9.2
    9.7
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Great Recruiters
    Company Website
    Year Founded
    2017
    HQ Location
    Troy, Michigan
    Twitter
    @great_recruiter
    327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Great Recruiters is the #1 way for Staffing Firms to get real-time feedback & reviews on their recruiters and organization. We help maximize the potential of your people and your brand. With Great

Users
  • Recruiter
  • Technical Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 47% Mid-Market
  • 47% Small-Business
Great Recruiters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
38
Ease of Use
27
Feedback Management
24
Customer Support
20
Feedback
18
Cons
Verification Issues
7
Missing Features
6
Review Management
4
Integration Issues
3
Review Removal
3
View All Pros and Cons
Great Recruiters features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.1
9.8
Brand Design Consistency
Average: 9.0
9.8
Feedback Collection
Average: 9.2
9.7
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Great Recruiters
Company Website
Year Founded
2017
HQ Location
Troy, Michigan
Twitter
@great_recruiter
327 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Sogolytics
(85)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Education Management
    Market Segment
    • 49% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sogolytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Customer Support
    7
    Survey Creation
    7
    Ease of Creation
    6
    Helpful
    6
    Cons
    Not Intuitive
    2
    Survey Issues
    2
    Complex Licensing
    1
    Complex Usability
    1
    Credit Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sogolytics features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.5
    Feedback Collection
    Average: 9.2
    9.1
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sogolytics
    Company Website
    Year Founded
    2013
    HQ Location
    Herndon, VA
    Twitter
    @Sogolytics
    8,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

Users
No information available
Industries
  • Non-Profit Organization Management
  • Education Management
Market Segment
  • 49% Small-Business
  • 27% Mid-Market
Sogolytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Customer Support
7
Survey Creation
7
Ease of Creation
6
Helpful
6
Cons
Not Intuitive
2
Survey Issues
2
Complex Licensing
1
Complex Usability
1
Credit Issues
1
View All Pros and Cons
Sogolytics features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Sogolytics
Company Website
Year Founded
2013
HQ Location
Herndon, VA
Twitter
@Sogolytics
8,763 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
UserVoice
(243)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $10,788.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserVoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    8
    Ease of Use
    7
    Idea Management
    6
    Customer Support
    5
    Feedback
    5
    Cons
    Lack of Features
    3
    Expensive
    2
    Idea Duplication
    2
    Limited Reporting
    2
    Navigation Difficulty
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserVoice features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserVoice
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 28% Enterprise
UserVoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
8
Ease of Use
7
Idea Management
6
Customer Support
5
Feedback
5
Cons
Lack of Features
3
Expensive
2
Idea Duplication
2
Limited Reporting
2
Navigation Difficulty
2
View All Pros and Cons
UserVoice features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.8
Seller Details
Seller
UserVoice
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
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