Best Enterprise Feedback Management Software for Medium-Sized Businesses

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 317

Category Stats (Sep 2026)

  • Average Rating: 4.5/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: ProProfs Survey Maker (+0.51%) - Among all products in this category, ProProfs Survey Maker recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 24,700+ Authentic Reviews
  • 317+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Service Hub, Agentforce Service (formerly Salesforce Service Cloud), AskNicely, ReputationStacker, Delighted, Kapture CX, Simplesat, and UserTesting.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=delighted&focus%5B%5D=kapture-cx&focus%5B%5D=simplesat&focus%5B%5D=usertesting&segment=mid-market)

Agentforce Service (formerly Salesforce Service Cloud)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

Average Rating: 4.4/5.0

Total Reviews: 6,972

How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users find Agentforce Service to be easy to configure and use, enhancing productivity and supporting service requirements effectively.
  • Users appreciate the user-friendly UI of Agentforce Service, facilitating easy setup and streamlined case management.
  • Users appreciate the streamlined case management of Agentforce Service, making it easy to keep cases organized and efficient.
  • Users value the efficiency of Agentforce Service, benefiting from its easy setup and seamless integration capabilities.
  • Users value the ease of setup and helpful features in Salesforce Service Cloud, enhancing overall efficiency and support speed.
Cons
  • Users find the complexity of Agentforce Service challenging, especially for new users and custom integrations.
  • Users find the learning curve steep for new users, particularly in configuring automation and workflows effectively.
  • Users find the steep learning curve of Agentforce Service challenging, requiring significant time and training for proficiency.
  • Users find the service to be expensive, especially with additional licensing and feature costs adding up quickly.
  • Users find the complex usability of Agentforce Service challenging, requiring technical expertise for optimal setup and customization.

What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 2,827

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How Do G2 Users Rate HubSpot Service Hub?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.7/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the efficiency of HubSpot Service Hub, streamlining tasks and enhancing productivity effectively.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users report a lack of features in HubSpot Service Hub, hindering usability and cross-team collaboration.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

AskNicely

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Average Rating: 4.7/5.0

Total Reviews: 1,030

How Do G2 Users Rate AskNicely?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind AskNicely?

  • Seller: AskNicely
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Portland, OR
  • Twitter: @asknicely
    2,316 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Do G2 Reviewers Say About AskNicely?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of AskNicely, thanks to its intuitive interface and straightforward setup process.
  • Users highlight the exceptional customer support from AskNicely, ensuring all inquiries and needs are promptly addressed.
  • Users appreciate the ease of collecting actionable customer feedback with AskNicely, enhancing coaching and performance reporting.
  • Users appreciate the real-time visibility AskNicely offers, enhancing customer service and overall effectiveness in managing feedback.
  • Users appreciate the easy setup of AskNicely, finding it straightforward and seamless for client engagement.
Cons
  • Users find the difficult reporting of AskNicely hampers their ability to manage feedback effectively and efficiently.
  • Users find the survey limitations frustrating, especially regarding contact deletion and low response rates.
  • Users find limited customization options frustrating, impacting their ability to adapt surveys and dashboards to their needs.
  • Users dislike the manual processes required for managing contacts and reporting, which can be time-consuming and inefficient.
  • Users feel that AskNicely requires improvement in shout out functionality and better integration with other systems.

What Are Recent G2 Reviews of AskNicely?

What Are G2 Users Discussing About AskNicely?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 105

How Do G2 Users Rate ReputationStacker?

  • Ease of Use: 9.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 54% Small, 33% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be simple and easy to use, enabling effortless integration and effective review collection.
  • Users value the ease of use of ReputationStacker, finding it simplifies online reputation management effortlessly.
  • Users praise the automation of review collection by ReputationStacker, enhancing their online reputation management effortlessly.
  • Users love the automation of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
  • Users appreciate the easy setup of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.
Cons
  • Users experience connection issues with ReputationStacker, but appreciate the strong onboarding support provided.
  • Users find the difficult learning curve in combining filters frustrating, wishing for better documentation and guidance.
  • Users find the costly extra charges for exceeding the text message limit frustrating and inconvenient.
  • Users find filtering options confusing when multiple criteria are combined, highlighting a need for better documentation.
  • Users appreciate the filtering limitations of ReputationStacker, expressing a need for better guidance on combining multiple options.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Delighted

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Average Rating: 4.7/5.0

Total Reviews: 59

How Do G2 Users Rate Delighted?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Delighted?

  • Seller: Qualtrics
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • Twitter: @Qualtrics
    42,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,647 employees on LinkedIn®
  • Ownership: NASDAQ: XM

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Medium, 40% Small

What Are Recent G2 Reviews of Delighted?

What Are G2 Users Discussing About Delighted?

Kapture CX

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

Average Rating: 4.5/5.0

Total Reviews: 333

How Do G2 Users Rate Kapture CX?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)

Who Is the Company Behind Kapture CX?

  • Seller: Kapture CX
  • Year Founded: 2011
  • HQ Location: Bangalore
  • Twitter: @KaptureCX
    142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    656 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Leader, Assistant Manager
  • Top Industries: Consumer Services, Pharmaceuticals
  • Company Size: 59% Medium, 30% Small

What Do G2 Reviewers Say About Kapture CX?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kapture CX, appreciating its user-friendly interface and smooth implementation.
  • Users value the customizable features of Kapture CX, enhancing efficiency and ensuring a seamless transition.
  • Users appreciate the automated report support provided by Kapture CX, enhancing efficiency and issue resolution.
  • Users appreciate the user-friendly interface of Kapture CX, making navigation and ticket creation effortless.
  • Users experience enhanced efficiency with Kapture CX, benefiting from swift ticket resolutions and seamless software integrations.
Cons
  • Users experience slow performance with Kapture CX, noting latency and lagging issues that hinder usability.
  • Users experience slow loading, facing latency issues that disrupt their overall experience with Kapture CX.
  • Users experience slow speed with Kapture CX, facing latency issues that hinder performance and efficiency.
  • Users experience latency issues and occasional lag, which impact the speed and efficiency of Kapture CX.
  • Users find the platform complex for new users, indicating a need for a simplified interface and improved functionality.

What Are Recent G2 Reviews of Kapture CX?

What Are G2 Users Discussing About Kapture CX?

Simplesat

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 164

How Do G2 Users Rate Simplesat?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Simplesat?

  • Seller: Simplesat
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Seattle, Washington
  • Twitter: @simplesat
    192 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 57% Small, 39% Medium

What Do G2 Reviewers Say About Simplesat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction.
  • Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process.
  • Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback.
  • Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs.
  • Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems.
Cons
  • Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage.
  • Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow.
  • Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively.
  • Users find the complex usability of Simplesat challenging, making setup less straightforward than desired.
  • Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow.

What Are Recent G2 Reviews of Simplesat?

What Are G2 Users Discussing About Simplesat?

UserTesting

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Average Rating: 4.4/5.0

Total Reviews: 733

How Do G2 Users Rate UserTesting?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind UserTesting?

  • Seller: UserTesting
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @usertesting
    42,832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,876 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: UX Researcher, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 37% Medium

What Do G2 Reviewers Say About UserTesting?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of UserTesting, enabling quick setup and feedback for effective digital experiences.
  • Users value the valuable insights UserTesting provides, enhancing understanding of consumer sentiment effectively and efficiently.
  • Users value the time-saving feedback from UserTesting, allowing for swift, informed decisions without guesswork.
  • Users praise the helpful and quick customer support of UserTesting, enhancing their overall experience and effectiveness.
  • Users value the insightful feedback tools of UserTesting, enhancing understanding of consumer sentiment effectively and efficiently.
Cons
  • Users face testing difficulties due to technical issues and limited quality of participants in unmoderated studies.
  • Users express frustration over missing features in UserTesting, highlight difficulties with notes and survey formatting.
  • Users report survey issues, including limited lanes, low participant quality, and lengthy wait times for results.
  • Users find UserTesting to be expensive, especially considering the quality of the participant pool and support services.
  • Users find the limited functionality of UserTesting, particularly in analysis and feature reliability, frustrating at times.

What Are Recent G2 Reviews of UserTesting?

What Are G2 Users Discussing About UserTesting?

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Average Rating: 4.8/5.0

Total Reviews: 86

How Do G2 Users Rate TheySaid?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.9/10 (Category avg: 8.9/10)

Who Is the Company Behind TheySaid?

  • Seller: Theysaid inc.
  • Year Founded: 2023
  • HQ Location: Palo Alto, California
  • Twitter: @TheySaidHQ
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 33% Medium

What Do G2 Reviewers Say About TheySaid?

AI-generated summary from verified user reviews

Pros
  • Users commend the adaptive and coherent AI in TheySaid, noting its insightful responses enhance their experience.
  • Users appreciate the ease of use of TheySaid, highlighting its simplicity and great overall experience.
  • Users find the ease of use of TheySaid refreshing, making their experience smooth and enjoyable.
  • Users value the efficiency of TheySaid, noting its practical fit for various business needs.
  • Users found the AI to be adaptive, coherent, and insightful, enhancing their overall experience with TheySaid.
Cons
  • Users feel that incorporating visual graphics for reporting in TheySaid would greatly enhance their experience.
  • Users find difficult reporting to be a challenge, lacking helpful visual graphics for data presentation.
  • Users feel that the limited reporting options hinder effective data visualization and analysis within TheySaid.
  • Users feel that the reporting is poor, lacking visual graphics for better data comprehension and analysis.

What Are Recent G2 Reviews of TheySaid?

Great Recruiters

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry.

Average Rating: 4.9/5.0

Total Reviews: 165

How Do G2 Users Rate Great Recruiters?

  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.8/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Great Recruiters?

  • Seller: Great Recruiters
  • Year Founded: 2017
  • HQ Location: Troy, Michigan
  • Twitter: @great_recruiter
    324 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Technical Recruiter
  • Top Industries: Staffing and Recruiting, Hospital & Health Care
  • Company Size: 48% Medium, 47% Small

What Do G2 Reviewers Say About Great Recruiters?

AI-generated summary from verified user reviews

Pros
  • Users find Great Recruiters to be most helpful in improving service and boosting team morale through valuable feedback.
  • Users value the ease of use of Great Recruiters, enhancing their recruitment experience and accountability.
  • Users find real-time feedback collection invaluable for enhancing recruitment processes and boosting team morale.
  • Users appreciate the valuable real-time feedback from candidates, enhancing the hiring process and boosting team morale.
  • Users value the outstanding customer support from Great Recruiters, enhancing their recruitment process and candidate experience.
Cons
  • Users desire missing features like search capabilities, ATS integration, and improved review handling for enhanced usability.
  • Users find the verification issues frustrating, especially when great reviews remain unverified, impacting credibility.
  • Users find the timing of review requests problematic, as it can lead to inaccurate and unconstructive feedback.
  • Users note that the timing of review requests needs improvement to ensure more accurate feedback and engagement.
  • Users find the review process of Great Recruiters to be not intuitive, leading to frustration and confusion.

What Are Recent G2 Reviews of Great Recruiters?

Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Average Rating: 4.5/5.0

Total Reviews: 107

How Do G2 Users Rate Canny?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Canny?

  • Seller: Canny
  • Year Founded: 2015
  • HQ Location: Wilmington, Delaware
  • Twitter: @cannyHQ
    4,432 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 39% Medium

What Do G2 Reviewers Say About Canny?

AI-generated summary from verified user reviews

Pros
  • Users find Canny extremely easy to use, benefiting from its simple interface and powerful features for feedback management.
  • Users value Canny for its user-friendly interface and powerful feature set that enhances feedback management and collaboration.
  • Users value the responsive customer support from Canny, enhancing their experience with quick and helpful assistance.
  • Users appreciate the easy integrations with other tools, enhancing workflow and feedback management seamlessly.
  • Users appreciate the efficient feedback management provided by Canny, enhancing collaboration and streamlining feature requests.
Cons
  • Users express frustration with the idea duplication process, complicating ticket retrieval and feedback management.
  • Users find the missing features in Canny frustrating, particularly regarding ticket management and prioritization options.
  • Users express concerns about integration issues, finding connections to other software complicated and lacking user-friendliness.
  • Users face integration difficulties with Hubspot and Slack, requiring additional effort for smoother functionality.
  • Users find learning difficulties with Canny due to its complex Admin UI and unreliable integration processes.

What Are Recent G2 Reviews of Canny?

What Are G2 Users Discussing About Canny?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • Twitter: @GlassboxDigital
    1,803 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    279 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Glassbox for efficiently accessing and analyzing recorded sessions.
  • Users value the ease of accessing session replays, enhancing operations and providing insights into user experiences.
  • Users benefit from immediate insights with Glassbox, enabling timely actions and identifying revenue opportunities efficiently.
  • Users value the recorded sessions and heat maps for enhancing user experience and optimizing feature placement effectively.
  • Users value the deep insights into customer journeys that Glassbox provides, enhancing website optimization and user experience.
Cons
  • Users face session issues, including split links, limited history, and slow query response times affecting overall usability.
  • Users find the navigation icons not intuitive, making it difficult to understand their functions within Glassbox.
  • Users find the session management cumbersome, as it can be overwhelming and lacks adequate capture reliability.
  • Users find the learning curve challenging, noting the need for improved training and easier access to documentation.
  • Users feel the lack of missing features, such as advanced reporting options and data query capabilities in Glassbox.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Aha!

Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.

Average Rating: 4.4/5.0

Total Reviews: 359

How Do G2 Users Rate Aha!?

  • Ease of Use: 7.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.9/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Aha!?

  • Seller: Aha! Labs
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Menlo Park, CA
  • Twitter: @aha_io
    22,142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    143 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 31% Large

What Do G2 Reviewers Say About Aha!?

AI-generated summary from verified user reviews

Pros
  • Users commend Aha! for its excellent customer support, especially during implementation and the trial phase.
  • Users value the ease of use of Aha!, appreciating its clarity and intuitive design for efficient project management.
  • Users appreciate the clarity and intuitive design of Aha!, enabling effective product management throughout the development lifecycle.
  • Users value the smooth integration with Azure DevOps, enhancing their product management capabilities effectively.
  • Users value the customization options in Aha!, allowing seamless integration and adaptation to specific workflows and needs.
Cons
  • Users struggle with a steep learning curve, making it difficult to find settings and configure the tool effectively.
  • Users find limited features in Aha!, hindering customizability and integration with other development tools.
  • Users note missing features in Aha!, highlighting issues with Gantt intuitiveness and user management limitations.
  • Users find difficult navigation in Aha!, often struggling to locate settings and configurations effectively.
  • Users find the learning difficulty significant due to less intuitive Gantt features and lack of support tools.

What Are Recent G2 Reviews of Aha!?

What Are G2 Users Discussing About Aha!?

Chisel

Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying revenue and increasing customer adoption. Chisel automates core PM tasks like creating documents (PRDs, release notes, status reports), conducting research and competitive analysis, and capturing ideas from unstructured data, all via a smart conversational interface. With SOC 2 compliance and integrations with tools like Jira, Azure DevOps, Salesforce, and Zendesk, Chisel frees up PMs to focus on strategic work while scaling effortlessly. Check out our website to get a demo, and see how Chisel can help your modern product team. 👉 https://chisellabs.com/?utm_source=g2

Average Rating: 4.7/5.0

Total Reviews: 88

How Do G2 Users Rate Chisel?

  • Ease of Use: 9.5/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.5/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.9/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Chisel?

  • Seller: Chisel Labs
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • Twitter: @chisellabs
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Medium, 45% Small

What Do G2 Reviewers Say About Chisel?

AI-generated summary from verified user reviews

Pros
  • Users value the integrated AI technology in Chisel, greatly enhancing idea management and saving valuable time.
  • Users appreciate the automation features of Chisel, enabling faster idea classification and streamlined project management.
  • Users value the integrated AI technology in Chisel, enhancing project management efficiency and prioritization.
Cons
  • Users experience slow loading times, which hampers their ability to efficiently access tickets and insights.
  • Users experience slow performance with Chisel, often waiting for data retrieval and insights, impacting productivity.
  • Users experience slow data retrieval and insights, causing delays and hindering efficient ticket management within Chisel.
  • Users report glitches affecting workflow due to data bulking, though support resolves issues quickly.
  • Users experience glitches with data bulkiness, which can disrupt workflow despite the responsive support from the team.

What Are Recent G2 Reviews of Chisel?

What Are G2 Users Discussing About Chisel?

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. Feedback items are enriched with screenshots, session data, and technical metadata so product teams can make informed decisions quickly, without switching between tools. - Visual feedback and bug reporting: Users submit annotated screenshots, screen recordings, and comments directly within the app. Bug reports automatically capture console logs, browser details, and other technical metadata for faster troubleshooting. - Session replay: Visualizes real user behavior alongside submitted feedback, helping teams identify and address issues in context. - In-app surveys and feature portal: Customizable NPS, CSAT, and CES surveys measure user sentiment and satisfaction. The feature portal lets teams manage, prioritize, and validate product ideas with their customer base. - AI-powered insights and automation: AI automatically categorizes feedback as bugs, ideas, or general inquiries, detects sentiment, and generates titles. Automation rules handle tasks like assignment and setting due dates. - Integrations and browser extension: Userback integrates with tools including Jira, Slack, Intercom, ClickUp, and GitHub. A browser extension is available for capturing feedback from any website or web application. Userback offers a Free Plan with essential features. Paid plans scale according to user needs, and all plans, including Free, support unlimited feedback collection.

Average Rating: 4.7/5.0

Total Reviews: 282

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How Do G2 Users Rate Userback?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 7.5/10 (Category avg: 9.0/10)
  • Feedback Collection: 7.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Userback?

  • Seller: Userback
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Brisbane
  • Twitter: @userbackio
    202 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 81% Small, 8% Medium

What Do G2 Reviewers Say About Userback?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Userback, enjoying its intuitive interface and seamless feedback integration.
  • Users appreciate the easy feedback management of Userback, streamlining communication and improving issue identification with intuitive tools.
  • Users love the simple setup of Userback, making integration and feedback management quick and efficient.
  • Users appreciate the seamless integration and built-in screen capture features of Userback, enhancing their feedback collection process.
  • Users praise the simple and intuitive UI of Userback, streamlining feedback collection and management effortlessly.
Cons
  • Users note the limited customization options for visual design, making it hard to align with brand identity.
  • Users find feature limitations frustrating, especially regarding control over widget colors and overwhelming notifications.
  • Users desire missing features like customizable widget colours and multiple issue resolution states for better usability.
  • Users find the limited features of Userback restrict their ability to add clients and customize configurations.
  • Users find the limited options for user management restrictive, impacting their ability to tailor workflows effectively.

What Are Recent G2 Reviews of Userback?

What Are G2 Users Discussing About Userback?