The G2 on Canny

Canny Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Canny's ease of use exceptional, making customer feedback collection straightforward and efficient. (25 mentions)

Users value the intuitive feedback management of Canny, enabling effective customer-oriented decisions and feature requests. (18 mentions)

Users appreciate the easy integrations with other tools, enhancing customer-oriented decision-making and overall efficiency. (16 mentions)

Users value the seamless integrations of Canny, enhancing productivity and facilitating customer-focused decision-making. (16 mentions)

Users rave about the phenomenal customer support from Canny, providing quick and friendly assistance when needed. (15 mentions)

Users value Canny’s user-friendly feedback tracking, enabling effective interaction and prioritization of impactful product updates. (13 mentions)

Users find the lack of feature prioritization frustrating, complicating the management of requests in Canny. (9 mentions)

Users often struggle with idea duplication, as merged tickets cause confusion and complicate the navigation of requests. (6 mentions)

Users feel there are integration issues with Canny, making customization and usability more challenging than expected. (5 mentions)

Users express frustration with inadequate filtering, leading to challenges in organizing and managing posts effectively. (4 mentions)

Users face integration difficulties with Canny, particularly regarding Slack and Hubspot, affecting overall usability. (4 mentions)

Users find limited customization options in Canny, feeling constrained by the rigid feature management interface. (2 mentions)

Users criticize the limited features of Canny, wishing for more customization and manual editing options. (2 mentions)

Users find the pricing quite high, especially for essential features like a private board and plan upgrades. (1 mentions)

Top Pros or Advantages of Canny

1. Ease of Use

Users find Canny's ease of use exceptional, making customer feedback collection straightforward and efficient.

See 25 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Canny is the tool we needed to get customer feedback and prioritize based on it"

What do you like about Canny?

The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and inte

Pratibha A.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool for capturing & managing customer feedback"

What do you like about Canny?

Canny's public APIs have been super helpful for us to set up our workflows however we like. The tool is quite easy to understand and adapt. Custom fie

2. Feedback Management

Users value the intuitive feedback management of Canny, enabling effective customer-oriented decisions and feature requests.

See 18 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Canny is the tool we needed to get customer feedback and prioritize based on it"

What do you like about Canny?

The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and inte

Maryse F.

Small-Business (50 or fewer emp.)

4.5/5

"We - and our users - love it!"

What do you like about Canny?

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been

3. Easy Integrations

Users appreciate the easy integrations with other tools, enhancing customer-oriented decision-making and overall efficiency.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Canny is the tool we needed to get customer feedback and prioritize based on it"

What do you like about Canny?

The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and inte

Ryan C.

Mid-Market (51-1000 emp.)

5.0/5

"Easy setup and straight forward to use. Dedicated AM on top of customer success"

What do you like about Canny?

How easy it is to get set up and how it all works. How fast they respond to any issues. A variety of integrations to be used

4. Integrations

Users value the seamless integrations of Canny, enhancing productivity and facilitating customer-focused decision-making.

See 16 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Canny is the tool we needed to get customer feedback and prioritize based on it"

What do you like about Canny?

The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and inte

Ryan C.

Mid-Market (51-1000 emp.)

5.0/5

"Easy setup and straight forward to use. Dedicated AM on top of customer success"

What do you like about Canny?

How easy it is to get set up and how it all works. How fast they respond to any issues. A variety of integrations to be used

5. Customer Support

Users rave about the phenomenal customer support from Canny, providing quick and friendly assistance when needed.

See 15 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Canny is the tool we needed to get customer feedback and prioritize based on it"

What do you like about Canny?

The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and inte

Maryse F.

Small-Business (50 or fewer emp.)

4.5/5

"We - and our users - love it!"

What do you like about Canny?

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been

6. Features

Users value Canny’s user-friendly feedback tracking, enabling effective interaction and prioritization of impactful product updates.

See 13 mentions

See Related User Reviews

Pratibha A.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool for capturing & managing customer feedback"

What do you like about Canny?

Canny's public APIs have been super helpful for us to set up our workflows however we like. The tool is quite easy to understand and adapt. Custom fie

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"A fantastic customer feedback tool"

What do you like about Canny?

Organized voting, filtering, and customer segmetnation are all strengths of the platform!

Top Cons or Disadvantages of Canny

1. Missing Features

Users find the lack of feature prioritization frustrating, complicating the management of requests in Canny.

See 9 mentions

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Antonio R.

Small-Business (50 or fewer emp.)

5.0/5

"Great and Simple Tool"

What do you dislike about Canny?

Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful. What the AI tool was doing was: 1. Creating a f

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great option for gathering user feedback + Logging tickets"

What do you dislike about Canny?

They don't have a way to assign a priority to each feature request / ticket (at least I haven't figured out how).

2. Idea Duplication

Users often struggle with idea duplication, as merged tickets cause confusion and complicate the navigation of requests.

See 6 mentions

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Antonio R.

Small-Business (50 or fewer emp.)

5.0/5

"Great and Simple Tool"

What do you dislike about Canny?

Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful. What the AI tool was doing was: 1. Creating a f

Awais M.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent tool that is very user-friendly and easy to use"

What do you dislike about Canny?

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual inter

3. Integration Issues

Users feel there are integration issues with Canny, making customization and usability more challenging than expected.

See 5 mentions

See Related User Reviews

Maxime T.

Mid-Market (51-1000 emp.)

4.0/5

"Canny is an efficient tool"

What do you dislike about Canny?

I don't think the Admin UI is user-friendly. There is no possibility to format text. Integrations with other software are not that straight forward.

Harry S.

Small-Business (50 or fewer emp.)

4.5/5

"Great free off-the-shelf feature request software"

What do you dislike about Canny?

Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to te

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to challenges in organizing and managing posts effectively.

See 4 mentions

See Related User Reviews

Cristhie D.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Backlog Tool!"

What do you dislike about Canny?

we want more filters, like for size of the client, or if a feature is mandatory, its a must have...

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Feedback hub where product managers see the big picture"

What do you dislike about Canny?

I dont like the UI of filters so much, it feels scattered and have so many wordings , I aslo don't like that comments should be turned public to be ab

5. Integration Difficulty

Users face integration difficulties with Canny, particularly regarding Slack and Hubspot, affecting overall usability.

See 4 mentions

See Related User Reviews

Harry S.

Small-Business (50 or fewer emp.)

4.5/5

"Great free off-the-shelf feature request software"

What do you dislike about Canny?

Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to te

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Canny has been super helpful for organizing our product feedback"

What do you dislike about Canny?

Some of the customizations are limited and the slack integration could be a bit more robust.

6. Limited Customization

Users find limited customization options in Canny, feeling constrained by the rigid feature management interface.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Brought Canny to my new company! Love it!"

What do you dislike about Canny?

The search button is a little hard to find, I wish there was a little more branding available.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Canny has been super helpful for organizing our product feedback"

What do you dislike about Canny?

Some of the customizations are limited and the slack integration could be a bit more robust.

7. Limited Features

Users criticize the limited features of Canny, wishing for more customization and manual editing options.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Canny is the tool we needed to get customer feedback and prioritize based on it"

What do you dislike about Canny?

There isn't anything specific that I dislike. I wish I had access to some features that are not included in my plan, and the shift between plans is qu

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great integrations, easy to use"

What do you dislike about Canny?

I find the field options for individual posts limiting. It takes some creative uses of categories and statuses to organize the posts well. For example

8. Expensive

Users find the pricing quite high, especially for essential features like a private board and plan upgrades.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Canny is the tool we needed to get customer feedback and prioritize based on it"

What do you dislike about Canny?

There isn't anything specific that I dislike. I wish I had access to some features that are not included in my plan, and the shift between plans is qu

Top-Rated Alternatives

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Phil L.

Co-fondateur

Small-Business (50 or fewer emp.)

7/26/2024

"By far the best way to collect feedback and feature requests from customer"

5/5

What do you like best about Canny?

I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next! Review collected by and hosted on G2.com.

What do you dislike about Canny?

We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny

edit

Hi Phil,

Thank you for taking the time to share your experience! Really appreciate your thoughtful review.

We are so glad to hear that Canny has been helpful for you from merging feature requests to helping with prioritization. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help.

Cheers,

Kaman

Antonio R.

Customer Success Manager

Small-Business (50 or fewer emp.)

8/5/2025

"Great and Simple Tool"

5/5

What do you like best about Canny?

I like that it's simple to use, yet it's a powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful.

What the AI tool was doing was:

1. Creating a feature request based on feedback

2. Merging an old ticket into the newly created feature request

That was driving me mad! The trouble was being able to find my old ticket that I KNEW I created. Other than that, all is good. Review collected by and hosted on G2.com.

Stephanie R.

Product Manager

Small-Business (50 or fewer emp.)

3/30/2025

"A small but mighty addition to our processes"

5/5

What do you like best about Canny?

- Very easy to use and navigate

- Powerful in all of the right areas

- Arms our team with all the right tools

- Simplistic in design, so not to overload the experience for us or our customers

- Support team are always available to respond when questions come up

- Easy to integrate with the rest of our (relevant) tech stack: Intercom, Jira Review collected by and hosted on G2.com.

What do you dislike about Canny?

There's not a whole lot to dislike here. It's a great platform to use. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

Solving a huge issue of collating and prioritising customer feedback. We used Jira to collate all of our customer feedbacks, but when you have an audience that loves to have a voice, that board was getting very unruly very quickly. It was becoming unmanageable, and started to look and feel like a graveyard. PMs were creating RICE scores for them based on gut-feel rather than verified data-points. Obviously that trickles down to how these features get released and it was becoming a real problem. Even when things got released, our CS agents were having to contact the people who requested the feature individually. Madness!

Canny just simplifies the lot of it. Everything in the one spot. Able to have our RICE scores automatically adjust based on the number of votes, if those votes are from the same company or not, and add in our own variables to the prioritisation scores. Takes a huge load off of PM time-spent on this manually. And our CS agents are loving not having to deal with feature requests on a per-request basis throughout the feature's lifecycle. Sales are happy that they have another customer-first differentiator to promote. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/9/2025

"Dependable for collecting Customer feedback"

4.5/5

What do you like best about Canny?

Canny is a "catch-all" for all of our feature requests, serving as a centralized backlog and "future to-do list". It helps quantify anecdotal evidence and customer feedback, allowing us to better prioritize our roadmap based on things like MRR and opportunity data. The ability to link Canny posts to your customer data in tools like HubSpot provides valuable context and insights. Review collected by and hosted on G2.com.

What do you dislike about Canny?

The ability to only filter by one attribute at a time (e.g. relevance, trending, MRR) rather than being able to combine filters like MRR and Opportunity together. Apart from that, the difficulty in quickly identifying whether a voter on a Canny post is a current customer or not, requiring exporting the list and checking subscription status separately is a long workaround. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

Canny serves as a centralized place to capture all customer feature requests and feedback, rather than having them spread out across different channels. It also acts as a source for customer-facing teams to find if we already have a feature or not. Canny provides metrics like MRR and Opportunity to complement the anecdotal feedback the product team receives.This helps the team make more informed decisions about which features to prioritize based on both customer demand and potential business impact. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/27/2025

"An excellent customer feedback and roadmap tracking tool"

5/5

What do you like best about Canny?

Canny makes it extremely easy to track and report on customer feedback requests. As a customer success team, we can review common trending feedback items, alongside the revenue impact. It's a key tool in the CS - Product team relationship, helping us as an organisation segment and prioritise features that will drive the greatest impact (for our customers, and for the business). Review collected by and hosted on G2.com.

What do you dislike about Canny?

Canny did have difficulty with our Hubspot integration, however the team were great at picking up and supporting us through this to find a resolution. Hardly a dislike, but I had to write something! Review collected by and hosted on G2.com.

Awais M.

Senior Cloud Support Engineer

Mid-Market (51-1000 emp.)

2/1/2025

"Excellent tool that is very user-friendly and easy to use"

5/5

What do you like best about Canny?

We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues Review collected by and hosted on G2.com.

What do you dislike about Canny?

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out. Review collected by and hosted on G2.com.

Mostafa S.

Head of product

Mid-Market (51-1000 emp.)

7/22/2025

"Canny does the feedback for you"

5/5

What do you like best about Canny?

It actually captures the feedback for you and organizes the chaos effectively leaving no room for confusion and dropping essential information from the product users. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Some custom fields can be added to organize everything even more Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

1/22/2025

"Awesome Service"

4/5

What do you like best about Canny?

I can collect feedback and connect other services if i would like. I can relply and change the statues so other can see it. I can also make posts my self. Others can see the current things on the board which helps with me not getting usually the same thing a lot. I dont know i just love this service. Your customer service was great also. It was very to Implement it into my website. I use Canny to collect feedback and feature requests for my small website so I dont really have lots of feedback coming in but when I do it is great and easy to use and intergrate into my website. Review collected by and hosted on G2.com.

What do you dislike about Canny?

The Next plan from the Free plan is a big gap. Review collected by and hosted on G2.com.

Harry S.

COO

Small-Business (50 or fewer emp.)

4/1/2025

"Great free off-the-shelf feature request software"

4.5/5

What do you like best about Canny?

Super easy to integrate. Lots of functionality with the free tier. Responsive customer support. Theres a reason way Canny is the most popular in the super crowded feature request software space. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to test canny in test environment - everything posted is released. Review collected by and hosted on G2.com.

Maryse F.

Head of Success

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

1/31/2025

"We - and our users - love it!"

4.5/5

What do you like best about Canny?

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly. Review collected by and hosted on G2.com.

What do you dislike about Canny?

We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

We have 50k users, and gathering their feedbacks and ideas for new features on our software isn't easy. We use Canny to collect that feedback and centralize feature requests. Allowing users to add new requests and upvote that of others helps us identify which features would have the most impact. Review collected by and hosted on G2.com.