[ LiveAgent Reviews ](https://www.g2.com/products/liveagent/reviews) [ LiveAgent Reviews ](https://www.g2.com/products/liveagent/reviews) # LiveAgent Pricing Overview [Editedit](https://my.g2.com/liveagent/pricings) Free Trial ## LiveAgent Pricing Key Insights Last updated on Apr 09, 2026 * * * LiveAgent offers **5 pricing editions** , starting from **$0** to **$69**. LiveAgent pricing tiers are designed to support different usage levels and team sizes. LiveAgent also offers a **free trial**. Compare the LiveAgent pricing table below to figure out the best fit for your needs. Some plans may require you to contact **QualityUnit** for **custom pricing**. * * * Free — $0 / Per Month Small — $15 / 1 agent / Per Month Medium — $29 / 1 agent / Per Month Large — $49 / 1 agent / Per Month Enterprise — $69 / 1 agent / Per Month Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Small Starting at $15.00 1 agent / Per Month E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app - Unlimited ticket history - Unlimited email addresses - Advanced reporting - Customer portal + forum - API + integrations - Rules and Time rules - Customer Service - White Glove Setup - Customer mail templates - Rules & Time rules - Gamification - + many more features Show More Medium $29.00 1 agent / Per Month E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management - Everything in Small plan, plus: - Unlimited chat buttons - Feedback management - Real time visitors monitor - Proactive chat invitations - Chat satisfaction surveys - Social networks\* - Time tracking\* - Audit log\* Show More Large $49.00 1 agent / Per Month Cloud Call Center E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app, Live Chat, Real-time visitors monitoring, Chat invitations, Feedback management, Facebook & Twitter, Call center support, Gamification, Branding free - Everything in Medium plan, plus: - Call center support - Video call - IVR - Call routing and transfers - Hardware IP phone - Unlimited call recordings - All starred services from previous packages are free in this package - 1 WhatsApp account Show More Enterprise $69.00 1 agent / Per Month A full-scale business solution with extra support & exclusive services - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration Show More Free $0.00 Per Month Ticket history, email ticketing, live chat, call center support, customer service - 7 day ticket history - 1 chat button - 1 phone number - 1 email address - Basic reports - Customer portal + forum - Customer Service Show More LiveAgent provides both SaaS and on-premise (self hosted) licences. Pricing information for LiveAgent is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase LiveAgent must be conducted with the seller. Prices update Pricing information was last updated on June 17, 2025 Show More ## LiveAgent Pricing FAQs Generated using AI ### Is LiveAgent free, or does it offer a free trial? Yes. According to G2 data, LiveAgent offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. ### How much does LiveAgent cost in 2026? According to G2 data, LiveAgent pricing in 2026 starts at $15.00 and can reach $69.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the QualityUnit's official pricing page for the most current details. ### Who is LiveAgent pricing best suited for? According to G2 reviewers, LiveAgent's pricing is best suited for small businesses and startups seeking an affordable all-in-one helpdesk without sacrificing features. The majority of G2 reviews come from small businesses across IT services, retail, e-commerce, marketing, and travel industries, who consistently praise the entry-level tiers for delivering enterprise-grade functionality at accessible prices. Mid-market teams managing multiple communication channels also find strong value in the Medium and Large tiers. G2 reviewers from non-profits and bootstrapped startups specifically highlight LiveAgent's pricing as a decisive factor. The Enterprise tier suits larger organizations needing dedicated account management and priority support, though some G2 reviewers flag per-agent costs as a concern at significant team scale. ### What are the key differences between the free and paid versions of LiveAgent? LiveAgent's free plan is notably limited, offering only 7 days of ticket history, one chat button, one phone number, one email address, and basic reports. G2 reviewers note these restrictions make the free tier suitable only for very low-volume or evaluation purposes. LiveAgent's paid plans start at $15/month and progressively unlock unlimited ticket history, unlimited email addresses, advanced reporting, automation rules, gamification, and multi-channel support. The Medium tier at $29/month adds live chat and visitor monitoring, while the Large tier at $49/month introduces call center capabilities. A 14-day free trial allows teams to evaluate premium features before committing to a paid plan. ### Is LiveAgent considered good value for its pricing? G2 reviewers overwhelmingly describe LiveAgent as exceptional value for money, with phrases like 'outstanding set of features at great price,' 'best price/feature/value ratio,' and 'orders of magnitude less than bigger companies' appearing repeatedly across hundreds of reviews. G2 users frequently cite switching from Zendesk and Freshdesk specifically for cost savings while retaining comparable or superior functionality. The most common pricing concern involves per-agent costs at scale, with several G2 reviewers noting that adding multiple agents becomes expensive for growing teams. Despite this, the high volume of five-star ratings paired with consistent value praise signals that LiveAgent's pricing delivers strong returns, particularly for small and mid-market businesses seeking an all-in-one helpdesk solution. [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") Sponsored LiveChat 4.5/5 (808) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,624) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5 (3,702) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,673) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) ## LiveAgent Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | | ![Fin](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png) [Fin](https://www.g2.com/products/fin/reviews) ##### Fin with your current helpdesk | $0.991 Outcome | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. - Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. - Set up in under an hour - Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more - Customizable tone and answer length - Takes action to update external systems - Transfers to agents directly in preferred Inbox [Show More](javascript:void(0);) | | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | Various alternatives pricing & plans Free Trial Pricing information for the above various LiveAgent alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## LiveAgent Pricing Reviews (2) ![Edjelie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edjelie M.") EM Edjelie M. Document Controller Enterprise (\> 1000 emp.) 3/28/2026 More Options - "It supports simplified customer access to assistance services across all channels." 5/5 What do you like best about LiveAgent? LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? No downsides, no complications with LiveAgent. The reports are excellent and consistently error-free. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent provided the ease we needed to consolidate all customer communication channels in one place. It improved ticket management and enabled us to respond to all incoming tickets quickly. Its documentation capabilities allowed us to provide customers with the necessary credibility and confidence in our responsiveness. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan H.") DH Dan H. 9/22/2025 More Options - "Live Interaction Boosts Lead Capture" 4/5 What do you like best about LiveAgent? I appreciate LiveAgent for enabling live interaction with website visitors, which helps prevent losing potential leads. I find it advantageous that it works seamlessly with other tools like Webflow and Flowhunt, enhancing my workflow efficiently. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I would package Flow Hunt and LiveAgent together. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent enables live interaction with website visitors, preventing lead loss and integrating smoothly with tools like Flowhub. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LiveAgent Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5 (3,750) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-liveagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5 (6,981) [ Compare Now ](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5 (808) [ Compare Now ](https://www.g2.com/compare/liveagent-vs-livechat) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service) [ Help Desk ](https://www.g2.com/categories/help-desk)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Contact Center ](https://www.g2.com/categories/contact-center)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Complaint Management ](https://www.g2.com/categories/complaint-management)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management) Show More ##### Explore More [ EDI tools with best customer support ](https://www.g2.com/discussions/which-edi-tools-have-the-best-customer-support)[ Best tools for visualizing container health metrics ](https://www.g2.com/discussions/best-tools-for-visualizing-container-health-metrics)[ Best platforms for reducing false positives in cloud detection ](https://www.g2.com/discussions/what-are-the-platforms-for-reducing-false-positives-in-cloud-detection) [ What is the most affordable PDF editor for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-pdf-editor-for-smbs)[ What is the most affordable service desk software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-service-desk-software-for-smbs)[ Pros and Cons Details ](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) Show More [ EDI tools with best customer support ](https://www.g2.com/discussions/which-edi-tools-have-the-best-customer-support)[ Best tools for visualizing container health metrics ](https://www.g2.com/discussions/best-tools-for-visualizing-container-health-metrics)[ Best platforms for reducing false positives in cloud detection ](https://www.g2.com/discussions/what-are-the-platforms-for-reducing-false-positives-in-cloud-detection) [ What is the most affordable PDF editor for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-pdf-editor-for-smbs)[ What is the most affordable service desk software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-service-desk-software-for-smbs)[ Pros and Cons Details ](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons)