LiveAgent Pricing Overview

Yes. According to G2 data, LiveAgent offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features.

According to G2 data, LiveAgent pricing in 2026 starts at $15.00 and can reach $69.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the QualityUnit's official pricing page for the most current details.

According to G2 reviewers, LiveAgent's pricing is best suited for small businesses and startups seeking an affordable all-in-one helpdesk without sacrificing features. The majority of G2 reviews come from small businesses across IT services, retail, e-commerce, marketing, and travel industries, who consistently praise the entry-level tiers for delivering enterprise-grade functionality at accessible prices. Mid-market teams managing multiple communication channels also find strong value in the Medium and Large tiers. G2 reviewers from non-profits and bootstrapped startups specifically highlight LiveAgent's pricing as a decisive factor. The Enterprise tier suits larger organizations needing dedicated account management and priority support, though some G2 reviewers flag per-agent costs as a concern at significant team scale.

LiveAgent's free plan is notably limited, offering only 7 days of ticket history, one chat button, one phone number, one email address, and basic reports. G2 reviewers note these restrictions make the free tier suitable only for very low-volume or evaluation purposes. LiveAgent's paid plans start at $15/month and progressively unlock unlimited ticket history, unlimited email addresses, advanced reporting, automation rules, gamification, and multi-channel support. The Medium tier at $29/month adds live chat and visitor monitoring, while the Large tier at $49/month introduces call center capabilities. A 14-day free trial allows teams to evaluate premium features before committing to a paid plan.

G2 reviewers overwhelmingly describe LiveAgent as exceptional value for money, with phrases like 'outstanding set of features at great price,' 'best price/feature/value ratio,' and 'orders of magnitude less than bigger companies' appearing repeatedly across hundreds of reviews. G2 users frequently cite switching from Zendesk and Freshdesk specifically for cost savings while retaining comparable or superior functionality. The most common pricing concern involves per-agent costs at scale, with several G2 reviewers noting that adding multiple agents becomes expensive for growing teams. Despite this, the high volume of five-star ratings paired with consistent value praise signals that LiveAgent's pricing delivers strong returns, particularly for small and mid-market businesses seeking an all-in-one helpdesk solution.