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Kapture CX

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4.5 out of 5 stars
358 reviews
  • 1 profiles
  • 17 categories
Average star rating
4.5
Serving customers since
2011
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Kapture CX

358 reviews

Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.

Profile Name

Star Rating

271
65
14
5
3

Kapture CX Reviews

Review Filters
Profile Name
Star Rating
271
65
14
5
3
Bindu M.
BM
Bindu M.
02/11/2026
Validated Reviewer
Review source: Organic

User-Friendly with Stellar Satisfaction

|Kapture CX
I find Kapture CX very easy to use and I'm happy with the software. Everything about it is good, and I like how it helps with getting the CSAT. The initial setup process was cool, and I didn't encounter any problems. I'm very likely to recommend it, giving it a rating of 10 out of 10.
Ritika K.
RK
Ritika K.
02/11/2026
Validated Reviewer
Review source: Organic

Effortless Customer Communication with Kapture CX

|Kapture CX
I find Kapture CX to be a very effective tool for sending emails to customers. Its user-friendly interface helps us manage customer communication effectively. Kapture simplifies our email communication process, making it quick and reliable, ensuring that customers receive timely updates. The email templates and tracking features are great for customer engagement and make our work easier. Kapture has improved our communication with customers by helping us send accurate, professional emails quickly. It's fast, easy to use, and helps maintain clear communication. I also appreciate the easy-to-use interface. I value the email templates for quick response and found the initial setup easy.
Rekha B.
RB
Rekha B.
02/11/2026
Validated Reviewer
Review source: Organic

User-Friendly and Efficient for Customer Support

|Kapture CX
I find Kapture CX very user-friendly, and the tools are easy to understand. It helps us address customer issues much faster by notifying us whenever assistance is needed, allowing our team to provide timely support. I like how it easily identifies unattended tickets, enabling us to assist customers more promptly. The initial setup was also very easy, and overall, I feel the product is very good and cool to use. I'm fully satisfied with it.

About

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HQ Location:
Bangalore

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@KaptureCX

What is Kapture CX?

Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.

Details

Year Founded
2011