I love the extremely responsive Chat support. It starts with an AI bot but you can very quickly get to a knowledgeable human. This time I had some interesting issues getting an integration with HubSpot to work. Vicktor, from support was very patient and listened well, taking the time to really understand my problem. In the end, Viktor figured out what I was doing wrong and the integration is working! Thanks to viktor this time but Support has been exceptional each time I've needed it. Review collected by and hosted on G2.com.

I don't have anything to add here....... Review collected by and hosted on G2.com.

Their customer support is truly outstanding. Every question is answered thoroughly and promptly, and their team is always ready to help without ever making us feel like our questions are insignificant. Beyond that, we love how customizable the surveys are and how intuitive the data collection process has been. Our dashboards and topics are set up exactly the way we need them, perfectly tailored to what works best for us as a company. Overall, Simplesat provides a supportive, knowledgeable, and genuinely friendly experience! Review collected by and hosted on G2.com.

Our experience with Simplesat has been overwhelmingly positive, so there’s very little to dislike. There are a few features we would love to see in the future, such as comparison benchmarks against industry standards and integration with our reporting platform, Syncly. However, the Simplesat team is always incredibly receptive to feedback. Whenever something isn’t available yet, they’re quick to consider our requests and explore ways to bring new features to life. Their openness, collaboration, and commitment to improvement make the platform even stronger. Review collected by and hosted on G2.com.

I appreciate how straightforward and simple the integration process with Simplesat and other platforms like Zendesk was for my team. I find the data export incredibly useful for generating detailed reports, and the simplicity of the interface makes usage very rewarding. The ability to integrate with other market tools is a significant advantage for me. Overall, I rate it a ten and would definitely recommend it to others. Review collected by and hosted on G2.com.

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to log in again, which disrupts my workflow. Review collected by and hosted on G2.com.

I particularly appreciate the customizable interface of Simplesat, which allows me to tailor our surveys to our corporate identity. By being able to adjust CSS stylesheets, I can ensure that fonts, colors, and backgrounds are precisely aligned with our brand image, which is of great importance to us. Furthermore, the integration of Simplesat into our ticketing system Autotask PSA is an essential feature for us, ensuring a seamless flow of our work processes. I find the customer support from Simplesat to be reliable and helpful, which provides great assistance in case of problems or questions. I find the documentation excellent and the setup was relatively easy, making the onboarding to Simplesat straightforward. I also like the simple 14-day trial period without requiring credit card information, which gave us enough leeway to thoroughly test the features of Simplesat. Review collected by and hosted on G2.com.

For us, the logic for converting questions (conditional conditions) could be a bit more extensive. The tool does support German in surveys, but the translations are only moderately good. Additionally, the admin panel is only available in English. Review collected by and hosted on G2.com.

I am using it for so long and it is providing the customer feedback and satisfaction survey tools. it will give you real time feeback collections and provide live performance dashboards and more options. it is very ease to implement and cutomisation is easy. Review collected by and hosted on G2.com.

It has a multi language support and team performance insights also has best customer support. Nothing to dislike about it. Review collected by and hosted on G2.com.

I appreciate Simplesat for its reliable service and helpful support. The integrations I've implemented run smoothly, which enhances the overall customer experience by allowing seamless data flow between platforms. When issues are reported, the support team is responsive and quick to action, ensuring that problems are resolved efficiently. This level of responsiveness contributes significantly to my trust in Simplesat as a reliable tool for managing customer satisfaction reviews. Given my positive experience with its dependability and excellent support, I am highly likely to recommend Simplesat to others. Review collected by and hosted on G2.com.

No complaints Review collected by and hosted on G2.com.

In my opinion, Simplesat is an excellent tool for managing customer satisfaction and feedback. Its user-friendly design makes it simple to use, whether you are a customer submitting a review or a CX professional reviewing and acting on the feedback received. Review collected by and hosted on G2.com.

Although the platform is generally very user-friendly and easy to use, there may be occasional difficulties when trying to access it or navigate in the most organized way. However, such issues are rare. Review collected by and hosted on G2.com.

Their customer service is top notch. They communicate well and always get back to you in a timely manner. Their widgets for your website are useful as well. Review collected by and hosted on G2.com.

Their product is mostly intuitive. I would love if more features were available at lower tiers but they are pretty fair. Review collected by and hosted on G2.com.

The Survey mechanism and the support Simplesat provides are amazing. It is very easy to implement as well.

Customer Support is the quickest.

Easy of Integration with Ticketing system is also great

Daily using the product as it is integrated with our one of the systems.

Features are numerous to explore and use. Review collected by and hosted on G2.com.

Nothing so far to dislike about this product at the moment after using this for more than 2.5 years Review collected by and hosted on G2.com.

Simplesat consistently empowers me to achieve my goals, no matter how varied, by simplifying my work and making the entire process more enjoyable Review collected by and hosted on G2.com.

Honestly, this is a tough question because there’s nothing I dislike about Simplesat. Their platform is intuitive, reliable, and delivers everything me and my company need. Review collected by and hosted on G2.com.