The G2 on Nicereply

Nicereply Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Nicereply, seamlessly integrating with CRM and facilitating quick feedback access. (27 mentions)

Users praise the ease of integration and simple navigation of Nicereply, enhancing their feedback management experience. (14 mentions)

Users value the high customer satisfaction insights provided by Nicereply, enhancing feedback and relationship management. (12 mentions)

Users appreciate the ease of survey creation with Nicereply, facilitating seamless feedback collection and integration with Zendesk. (7 mentions)

Users commend the excellent customer support from Nicereply, enhancing daily feedback tracking and insights for their teams. (6 mentions)

Users find the limited customization options challenging, especially for those seeking a more personalized experience. (4 mentions)

Users find the survey setup challenging and desire compulsory questions for better feedback collection. (4 mentions)

Users find the limited functionality of Nicereply restricting for thorough analyses and custom survey design. (3 mentions)

Users express a desire for more comprehensive data insights, highlighting gaps in reporting features like open and bounce rates. (2 mentions)

Users find the learning curve challenging, especially when setting up surveys and navigating detailed analytics. (2 mentions)

5 Pros or Advantages of Nicereply

1. Ease of Use

Users appreciate the ease of use of Nicereply, seamlessly integrating with CRM and facilitating quick feedback access.

See 27 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"So far so good"

What do you like about Nicereply?

I've just started using Nicereply, I really enjoyed that it integrate with our CRM and it was easy to use.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Seems easy to use and set-up."

What do you like about Nicereply?

Ease of use without having to bog-down recipients with too many questions.

2. Feedback

Users praise the ease of integration and simple navigation of Nicereply, enhancing their feedback management experience.

See 14 mentions

See Related User Reviews

Markéta N.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect work"

What do you like about Nicereply?

great feedback platform, the integration was very easy I have everything under control Colleagues from customer support love it too We use it every

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good for Feedback"

What do you like about Nicereply?

It's good to see the customer's feedback in a way that I can know what I did was helpful for them. It's motivating to see the positive feedback and to

3. Customer Satisfaction

Users value the high customer satisfaction insights provided by Nicereply, enhancing feedback and relationship management.

See 12 mentions

See Related User Reviews

Cheryl Ann C.

Mid-Market (51-1000 emp.)

5.0/5

"This is NICE"

What do you like about Nicereply?

NICE has a user-friendly dashboard and provides customer service satisfaction report (CSAT). This helps organizations to see how they are performing a

Dušan K.

Mid-Market (51-1000 emp.)

4.5/5

"Great"

What do you like about Nicereply?

I've been using Nicereply for over 7 years now, and it's become an indispensable tool for our company. It's helped us to improve our customer satisfac

4. Survey Creation

Users appreciate the ease of survey creation with Nicereply, facilitating seamless feedback collection and integration with Zendesk.

See 7 mentions

See Related User Reviews

Jose L.

Mid-Market (51-1000 emp.)

5.0/5

"Nicereply is a great way of creating a survey to your customers"

What do you like about Nicereply?

It is user friendly, you can use it after a video call, by just sharing a QR code which will link your customers directly to your survey. We practical

Kaixin D.

Mid-Market (51-1000 emp.)

4.0/5

"Excellent Tool for Customer Feedback"

What do you like about Nicereply?

Nicereply is incredibly easy to use. The customizable surveys are great for getting specific feedback. Highly recommend it!

5. Customer Support

Users commend the excellent customer support from Nicereply, enhancing daily feedback tracking and insights for their teams.

See 6 mentions

See Related User Reviews

Markéta N.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect work"

What do you like about Nicereply?

great feedback platform, the integration was very easy I have everything under control Colleagues from customer support love it too We use it every

Jose L.

Mid-Market (51-1000 emp.)

5.0/5

"Nicereply is a great way of creating a survey to your customers"

What do you like about Nicereply?

It is user friendly, you can use it after a video call, by just sharing a QR code which will link your customers directly to your survey. We practical

5 Cons or Disadvantages of Nicereply

1. Limited Customization

Users find the limited customization options challenging, especially for those seeking a more personalized experience.

See 4 mentions

See Related User Reviews

Andrew A.

Enterprise (> 1000 emp.)

5.0/5

"My experience with Nicereply has been highly positive and insightful."

What do you dislike about Nicereply?

The only drawback I’ve noticed is that the customization options, while robust, can be a bit overwhelming for new users who might need a more simplifi

Cheryl Ann C.

Mid-Market (51-1000 emp.)

5.0/5

"This is NICE"

What do you dislike about Nicereply?

The platform has limited customization which some companys deem necessary

2. Survey Issues

Users find the survey setup challenging and desire compulsory questions for better feedback collection.

See 4 mentions

See Related User Reviews

Navin A.

Mid-Market (51-1000 emp.)

4.5/5

"NiceReply review"

What do you dislike about Nicereply?

The NiceReply survey under emails should have a compulsory question to answer about the comments.

Kenji M.

Enterprise (> 1000 emp.)

4.5/5

"Nicereply made our lives easier"

What do you dislike about Nicereply?

No direct way to send surveys through social media.

3. Limited Functionality

Users find the limited functionality of Nicereply restricting for thorough analyses and custom survey design.

See 3 mentions

See Related User Reviews

Kat K.

Small-Business (50 or fewer emp.)

4.0/5

"Shows the results I need"

What do you dislike about Nicereply?

It's limited in the amount of questions and specific ones that could be tailored to ask is difficult.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Overall, it was a good experience and easy to configure the survey"

What do you dislike about Nicereply?

Unfortunately, the API did not provide data for triggers, which is important for us as we need to perform deep dive analyses to understand the behavio

4. Insufficient Information

Users express a desire for more comprehensive data insights, highlighting gaps in reporting features like open and bounce rates.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"So far so good"

What do you dislike about Nicereply?

I wish I could be able to see our opening rate, and bounced rate when email survey are sent. I haven't seen this option.

Brenda M.

Mid-Market (51-1000 emp.)

4.0/5

"Good platform"

What do you dislike about Nicereply?

It would be nice if they could include the categories of the data we are selecting to create an accurate report.

5. Learning Curve

Users find the learning curve challenging, especially when setting up surveys and navigating detailed analytics.

See 2 mentions

See Related User Reviews

Andrew A.

Enterprise (> 1000 emp.)

5.0/5

"My experience with Nicereply has been highly positive and insightful."

What do you dislike about Nicereply?

The only drawback I’ve noticed is that the customization options, while robust, can be a bit overwhelming for new users who might need a more simplifi

Pranav D.

Mid-Market (51-1000 emp.)

4.0/5

"Best Tool in Market For Customer Feedback - Quick, Easy and Reliant"

What do you dislike about Nicereply?

For users who are new to customer feedback tools, there can be a learning curve associated with setting up surveys and understanding the detailed anal

Top-Rated Alternatives

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

Dušan K.

Senior helpdesk administrator

Mid-Market (51-1000 emp.)

9/8/2020

"Great"

4.5/5

What do you like best about Nicereply?

I've been using Nicereply for over 7 years now, and it's become an indispensable tool for our company. It's helped us to improve our customer satisfaction (CSAT) scores, gather valuable customer feedback, and build stronger relationships with our customers. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don´t see any problems with that. Everything works fine for me Review collected by and hosted on G2.com.

Recommendations to others considering Nicereply:

NiceReply is a great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings Review collected by and hosted on G2.com.

What problems is Nicereply solving and how is that benefiting you?

Just internal problems like averages for any bonus :) The application itself is functional. So far, there has really been no reason to contact niceReply support, everything works as it should. In 3 years I have not experienced an outage or unavailability caused by you Review collected by and hosted on G2.com.

Alyssa U.

Staff at FreshBooks

Mid-Market (51-1000 emp.)

5/23/2024

"Great for CSAT"

5/5

What do you like best about Nicereply?

Nicereply is easy to use and super user-friendly. The data is tracked simply and reported back quickly. I enjoy the simplicity of searching for a user and finding all their past reviews. I like that it integrates with a lot of our products like ZenDesk and Slack. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Sometimes there can be a lag on the interface which does not allow you to delete or move someone quickly. Review collected by and hosted on G2.com.

Andrew A.

Call Center Representative

Enterprise (> 1000 emp.)

5/23/2024

"My experience with Nicereply has been highly positive and insightful."

5/5

What do you like best about Nicereply?

I like best how Nicereply makes it easy to gather and analyze customer feedback, leading to actionable insights. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

The only drawback I’ve noticed is that the customization options, while robust, can be a bit overwhelming for new users who might need a more simplified setup process. Review collected by and hosted on G2.com.

What problems is Nicereply solving and how is that benefiting you?

Nicereply is solving the problem of inefficient and incomplete customer feedback collection by providing a streamlined and user-friendly platform for gathering detailed customer satisfaction data. This benefits me by offering clear insights into customer experiences, enabling me to make informed decisions to improve service quality, enhance customer satisfaction, and ultimately drive business growth. Review collected by and hosted on G2.com.

Pranav D.

Mid-Market (51-1000 emp.)

5/23/2024

"Best Tool in Market For Customer Feedback - Quick, Easy and Reliant"

4/5

What do you like best about Nicereply?

We particularly appreciate the ability to customize surveys to reflect our brand, ensuring a cohesive customer experience. The comprehensive analytics and detailed reporting have empowered our support team to monitor performance trends and make informed, data-driven improvements. Overall, Nicereply has been an invaluable tool in our quest to deliver exceptional customer service." Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

For users who are new to customer feedback tools, there can be a learning curve associated with setting up surveys and understanding the detailed analytics. It may take some time for teams to fully utilize all the feature Review collected by and hosted on G2.com.

What problems is Nicereply solving and how is that benefiting you?

Problems Solved by Nicereply

Lack of Real-Time Customer Feedback:

Problem: Without timely feedback, businesses struggle to understand customer satisfaction levels and identify issues quickly.

Solution: Nicereply enables real-time feedback collection, allowing businesses to promptly address customer concerns and improve service quality. Review collected by and hosted on G2.com.

Anojh R.

Care Operations Analyst

Mid-Market (51-1000 emp.)

7/2/2024

"Simply allow us to Track the quality of our Support"

4/5

What do you like best about Nicereply?

It is easy to set up the tool and to monitore it. Good integration with our communication tool. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

In your daily use, you should make it carefull that the metric is unbiased. It is hard to not only receive postive feedback, where the user push the client to put a rating, or the opposite : only angry clients that rates.

It should have an option to add criteria after putting Stars. For instance: You put 1 star, then other criteria with stars that you can adjust. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

5/27/2024

"Nicereply functionalities"

5/5

What do you like best about Nicereply?

Nicereply allows you to know how your clients rate you, it even allows you to have feedback from clients through the comments they leave you in the surveys, this in order to be able to have clarity not only about the rating, it allows you to know why they are rating you in a certain way Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don't like that the arts or image of the surveys are not so customizable, I would like to be able to personalize the surveys more by adding my company logo or taking into account the institutional colors of my organization Review collected by and hosted on G2.com.

Jose L.

Talent acquition specialist

Mid-Market (51-1000 emp.)

5/29/2024

"Nicereply is a great way of creating a survey to your customers"

5/5

What do you like best about Nicereply?

It is user friendly, you can use it after a video call, by just sharing a QR code which will link your customers directly to your survey. We practically use it on a daily basis.

It is mainly use by the customer support team. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I think Nicereply covers everything you need, so I don't have any dislikes about it. Review collected by and hosted on G2.com.

Paula Maricel F.

Customer support supervisor

Small-Business (50 or fewer emp.)

5/23/2024

"Nicereply to improve our customers´experience"

4.5/5

What do you like best about Nicereply?

Nicereply help us to know what is the level of satisfaction from our customers, we can measure CSAT and NPS to detect improvements. The best part are the comments where we can understand better the customers´pains Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Any in particular, it is a useful tool because allow us to have reports Review collected by and hosted on G2.com.

Kat K.

Team Lead

Small-Business (50 or fewer emp.)

5/23/2024

"Shows the results I need"

4/5

What do you like best about Nicereply?

I like that it's simple to use and navigate. It provides all the information needed to locate the correct ticket to view the feedback left for the agents. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

It's limited in the amount of questions and specific ones that could be tailored to ask is difficult. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/23/2024

"Support and product is a little lacking but it does the job"

4/5

What do you like best about Nicereply?

Ease of use! it's very easy to set up and the integration with Zendesk makes it easy to import new agents and configure the surveys you want to set up. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Support isn't the fastest but they're also based in EU. They don't seem to be the most helpful - in several instances I have had to go back and forth in emails to prove that their website is having the issue and the issue isn't on our end. It shouldn't be this difficult to troubleshoot your own software. Review collected by and hosted on G2.com.