[ Kapture CX Reviews ](https://www.g2.com/products/kapture-cx/reviews) [ Kapture CX Reviews ](https://www.g2.com/products/kapture-cx/reviews) # Kapture CX Pricing Overview [Editedit](https://my.g2.com/kapture-cx/pricings) ENTERPRISE Contact Us 1 Users Per Month Includes all features in Professional, plus... - Ticketing System - Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website - 1000+ API Integrations - Online Support - Chat, Email, Call - Multilingual Support - 24x7 Support - Continual Improvement Module - Dedicated Account Manager - Customer 360 - Data Import & Migration - Advanced Analytics Dashboard - Contacts Management - Side Conversations - Grievance Management & Canned Responses - IP Whitelisting - SLA & TAT Management - Gen-AI Knowledge Base - Auto-Trigger - Folder & Queue Management - Contextual SOP - Web Forms - Sandbox - Internal Chat - Self-Serve - Chatbot - Email Bot - Social Media Bot - Smart Routing - Customer Persona Based Resolution - Summarize - Fix the Reply - Tone Selector - Expand Text - Profanity Detection - Magic Reply - Agent Co-Pilot - Auto Ticket Summary - Auto Skillset - Auto QA - NLQ - CX Load Predictions Show More PROFESSIONAL Contact Us 1 Users Per Month Most-recommended. includes Essential, plus... - Ticketing System - Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website - 1000+ API Integrations - Online Support - Chat, Email, Call - Multilingual Support - 24x7 Support - Continual Improvement Module - Customer 360 - Data Import & Migration - Advanced Analytics Dashboard - Contacts Management - Side Conversations - Grievance Management & Canned Responses - IP Whitelisting - SLA & TAT Management - Gen-AI Knowledge Base - Auto-Trigger - Folder & Queue Management - Contextual SOP - Self-Serve - Smart Routing - Summarize - Fix the Reply - Tone Selector - Expand Text - Profanity Detection - Magic Reply - Auto Ticket Summary - Auto Skillset - NLQ Show More ESSENTIAL Contact Us 1 Users Per Month All the essential features to run an efficient customer support team. - Ticketing System - Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website - 1000+ API Integrations - Online Support - Chat, Email, Call - Customer 360 - Data Import & Migration - Analytics Dashboard - Contacts Management - Side Conversations - Grievance Management & Canned Responses - IP Whitelisting - SLA & TAT Management - Knowledge Base - Auto-Trigger - Folder & Queue Management - Summarize - Fix the Reply - Tone Selector - Expand Text Show More Kapture CX offers transparent, value based pricing with no contract lock-ins. Kapture CX has 3 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs. Pricing information for Kapture CX is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Kapture CX must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 12% ### Perceived Cost $$$$$ [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") Sponsored LiveChat 4.5/5 (808) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,673) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,595) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5 (7,402) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/kapture-cx/competitors/alternatives) ## Kapture CX Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | | ![Zoho Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg) [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ##### FREE | $0.00 | Completely Free upto 3 agents - Email Ticketing - Customer Management - Private Knowledge Base - Multi Language Help desk - Mobile Apps - 24\*5 Email Support - Help Center - Predefined SLAs - Macros [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various Kapture CX alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Kapture CX Pricing Reviews (2) YT YASH T. executive Small-Business (50 or fewer emp.) 6/26/2025 More Options - "its a very good experience with kapture tool" 5/5 What do you like best about Kapture CX? The Kapture tool is essentially a blend of VAS 3.0, SRMS, Google Sheets, and more. It’s a pleasure to work with this tool as it simplifies navigation, significantly reducing the time required to search for information or resolve customer issues. Additionally, the tool provides a convenient pop-up notification when a call lands on our Ubona tool, eliminating the need to request customer details directly from them. Review collected by and hosted on G2.com. What do you dislike about Kapture CX? The Kapture tool is highly effective, but we occasionally experience latency issues, which can make it challenging to assist customers promptly. However, these concerns are escalated to the support team and are typically resolved within a short period Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? Kapture CX addresses several key challenges in customer service management: 1. Centralized Information Access: By consolidating tools like VAS 3.0, SRMS, and Google Sheets, it provides a unified platform, reducing the time spent switching between multiple systems and enabling quick access to customer data. 2. Improved Efficiency: Its intuitive interface and easy navigation simplify workflows, reducing the time taken to resolve customer issues and enhancing overall productivity. 3. Automated Customer Identification: The pop-up notifications during calls, integrated with the Ubona tool, eliminate the need to ask customers for their details, saving time and improving the customer experience. 4. Scalability and Support: Any issues, such as occasional latency, are quickly resolved through escalations, ensuring minimal disruption and a consistently reliable system. These benefits translate to better customer satisfaction, quicker resolutions, and a smoother operational process for agents. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") GA Verified User in Accounting Small-Business (50 or fewer emp.) 6/24/2025 More Options - Guest users or non-business users of the software, not included in G2 scores. "Smart Scalable but with Flaws" 3.5/5 What do you like best about Kapture CX? Omnichannel support, AI powered automation, ease of use, strong analytics Review collected by and hosted on G2.com. What do you dislike about Kapture CX? Slow loading time, limited integration, time required to adapt Review collected by and hosted on G2.com. What problems is Kapture CX solving and how is that benefiting you? It is solving fragmentation of customer interaction by unifying it into a single omnichannel dashboard. AI automation is reducing human intervention and is speeding up resolution time. AI is providing contextual responses leading to personalization. It had reduced the operational cost for me Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite Kapture CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5 (3,750) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-kapture-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5 (25,824) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-kapture-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_813a05fd78e1f21d0a31de70aabccf5d/freshsales.png "Product Avatar Image") Freshsales 4.5/5 (1,234) [ Compare Now ](https://www.g2.com/compare/freshsales-vs-kapture-cx) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ Conversation Intelligence ](https://www.g2.com/categories/conversation-intelligence)[ Live Chat ](https://www.g2.com/categories/live-chat) [ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Chatbots ](https://www.g2.com/categories/chatbots)[ AI Chatbots ](https://www.g2.com/categories/ai-chatbots)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Complaint Management ](https://www.g2.com/categories/complaint-management)[ Field Service Management ](https://www.g2.com/categories/field-service-management)[ Contact Center Knowledge Base ](https://www.g2.com/categories/contact-center-knowledge-base)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management) Show More ##### Explore More [ What platform provides detailed vulnerability reporting and analytics? ](https://www.g2.com/discussions/what-platform-provides-detailed-vulnerability-reporting-and-analytics)[ Best career management software for HR departments ](https://www.g2.com/discussions/which-is-the-best-career-management-software-for-hr-teams-looking-to-boost-employee-growth-and-retention)[ Top tools for identifying high-purchase-probability accounts ](https://www.g2.com/discussions/top-tools-for-identifying-high-purchase-probability-accounts) [ How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode? ](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[ Top-rated AR software for tech companies ](https://www.g2.com/discussions/looking-for-top-rated-ar-software-for-tech-companies)[ Pros and Cons Details ](https://www.g2.com/products/kapture-cx/reviews?qs=pros-and-cons) Show More [ What platform provides detailed vulnerability reporting and analytics? ](https://www.g2.com/discussions/what-platform-provides-detailed-vulnerability-reporting-and-analytics)[ Best career management software for HR departments ](https://www.g2.com/discussions/which-is-the-best-career-management-software-for-hr-teams-looking-to-boost-employee-growth-and-retention)[ Top tools for identifying high-purchase-probability accounts ](https://www.g2.com/discussions/top-tools-for-identifying-high-purchase-probability-accounts) [ How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode? ](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[ Top-rated AR software for tech companies ](https://www.g2.com/discussions/looking-for-top-rated-ar-software-for-tech-companies)[ Pros and Cons Details ](https://www.g2.com/products/kapture-cx/reviews?qs=pros-and-cons)