Kapture CX helps us efficiently understand and resolve customer queries by providing a centralized view through its CRM. The tool makes it easy to track customer interactions, maintain complete customer history, and manage tickets seamlessly. It also supports smooth internal collaboration and offers useful features like tagging, ticket prioritization, and reporting, making customer service operations more streamlined and effective. Review collected by and hosted on G2.com.
While Kapture CX is helpful overall, there are a few areas for improvement. The platform does not currently track repeat interactions effectively, making it harder to identify recurring issues. There is no direct option to call the customer through the tool, which slows down resolution for urgent cases. Additionally, the user interface can sometimes lag, and report generation can be a bit time-consuming. Adding features like better integration with calling systems and real-time repeat ticket tracking would greatly enhance the tool’s efficiency. Review collected by and hosted on G2.com.
We're thrilled to hear that Kapture CX has been instrumental in streamlining your customer service operations and enhancing your team's efficiency. We appreciate your feedback on areas for improvement, and we will certainly take your suggestions into consideration for future updates. Thank you for choosing Kapture CX!
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This reviewer was offered a nominal incentive as thanks for completing this review.
Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
