Kapture CX stands out as an excellent customer support and CRM platform that genuinely streamlines daily operations. Its interface is clean, intuitive, and straightforward, making it accessible for both newcomers and seasoned users alike.

One of my favorite aspects is the seamless ticket management system, which makes tracking, assigning, and resolving customer queries highly efficient. The platform’s automation capabilities significantly reduce manual work, ensuring that no customer issue is overlooked and saving valuable time.

The real-time reporting and analytics features offer clear insights into key performance metrics, empowering teams to enhance service quality and boost productivity. Furthermore, the integration options with other tools make Kapture CX a comprehensive solution for managing the entire customer experience.

In summary, Kapture CX is a dependable, efficient, and intelligent platform that elevates both customer satisfaction and business performance. I highly recommend it to any organization aiming to optimize their customer service operations. Review collected by and hosted on G2.com.

While Kapture CX is a strong and efficient platform overall, there are a few areas that could be improved for an even better user experience.

At times, the system performance slows down during peak hours, which can slightly affect productivity. Some features and reports take extra steps to access, and simplifying the navigation or adding quick-access options would make the workflow smoother.

Additionally, a few customization options and integrations could be more flexible to match specific business needs. Occasional technical glitches also require timely support follow-up, though the Kapture support team is usually responsive and helpful.

Overall, these are minor areas for improvement in an otherwise robust and user-friendly platform. Review collected by and hosted on G2.com.

The unified dashboard is the best feature—it allows us to handle emails, chats, calls, and social messages in one place. The ticketing system is smart and automatically assigns tasks to the right agents, which saves a lot of time. I also appreciate the analytics and reporting tools because they give us a clear view of team performance and customer satisfaction. The platform is easy to integrate with our existing systems and scales well as our needs grow. Review collected by and hosted on G2.com.

Sometimes large reports take longer to load, and it can take a little time for new users to learn all the advanced features. However, the support team is quick to help, which makes the onboarding smoother Review collected by and hosted on G2.com.

I really value the omnichannel integration. Instead of switching between platforms, all our customer queries—emails, chats, calls, and social media—are in one dashboard. The automation is also impressive; ticket routing and AI-driven suggestions make the workflow smooth. On top of that, the detailed reports provide transparency into team productivity and help us track customer satisfaction levels with precision. Review collected by and hosted on G2.com.

Some of the customization features can feel overwhelming at first, especially for new users. It takes a little time to configure everything exactly as you want, but once it’s set up, it works seamlessly. Review collected by and hosted on G2.com.

The platform can be tailored to specific business needs, and the company has shown a willingness to customize solutions, which is especially helpful for diverse markets Review collected by and hosted on G2.com.

Dislikes about Kapture CX often revolve around employee-related issues like a high-pressure and toxic work environment, bad management, lack of job security, and poor work-life balance, particularly in certain roles. Product-related issues include occasional complexities with customization, limitations in the global search feature (e.g., not being able to use keywords), and a potential need for better telephony integration. Review collected by and hosted on G2.com.

I find Kapture CX to be a nice application, as it significantly enhances my ability to create and send emails efficiently. The platform's smooth operation facilitates my work process by allowing easy, one-click sending of mailers to partners, which is especially valuable for handling bulk emails. This feature is instrumental in managing large-scale communications effortlessly, making the bulk email option particularly beneficial. Additionally, I appreciate the ease of sending and creating emails, as it simplifies my daily tasks in resolving customer queries. The initial setup was straightforward and guided by a mentor from the team appointed by my company, further enhancing my experience. Overall, Kapture CX offers a user-friendly interface that improves my workflow and productivity. Review collected by and hosted on G2.com.

I think sometimes Kapture CX gets loaded, which can be a bit of an inconvenience. Additionally, I experienced an issue with loading and did not receive an approval email as expected. These issues suggest that the system may have occasional performance and reliability concerns that could affect my workflow. Review collected by and hosted on G2.com.

The latest features, such as the Knowledge Management System and advanced ticketing features, are really useful. What do you like best about Kapture CX? Combines end-to-end features for higher functionality, delivers a superior user experience, intuitive user interface, and Cloud storage Review collected by and hosted on G2.com.

Their core functionality breaks very often - things like if an email agent is not live, he/she still ends up getting a new ticket assigned (2) Their reporting is in shambles - it's difficult to create custom reporting views that different team members or managers may require (3) The support you receive from them Review collected by and hosted on G2.com.

I really like how easy Kapture CX is to use. Everything’s in one place, so managing customer queries is super smooth. The dashboard is clean, simple to navigate, and makes handling tickets a lot less stressful. Review collected by and hosted on G2.com.

There’s not much to dislike, but the platform could be a bit faster and smoother while switching between tickets. Some features also take a few extra steps to access, so a more streamlined interface would make the overall experience even better. Review collected by and hosted on G2.com.

The automation features are fantastic. Tickets are automatically assigned to the right agents, and AI-powered suggestions help speed up responses. I also appreciate the omnichannel setup—emails, chats, calls, and social messages are all handled in one platform. The reporting dashboards give clear insights into team performance, customer feedback, and workflow efficiency, making it easy to identify areas for improvement. Review collected by and hosted on G2.com.

The initial learning curve can be steep for new team members, especially when exploring advanced features. Occasionally, running very large reports can slow the system, but these are minor issues compared to the benefits. Review collected by and hosted on G2.com.

The automation features stand out the most. Ticket routing happens automatically, and AI-suggested responses save our agents valuable time. I also like the omnichannel capability that brings phone, chat, email, and social messages into one place. The analytics dashboard is another highlight—it helps us track KPIs, spot trends, and understand customer needs better. Review collected by and hosted on G2.com.

At times, the mobile app could be smoother, especially when accessing detailed reports. Also, some advanced customization features require a bit of training before you can use them effectively. Review collected by and hosted on G2.com.

After implementing Kapture CX across our support team, I've been consistently impressed by how it's transformed our operations. The platform's clean, user-friendly interface combined with its powerful features has simplified our workflow tremendously.

What really sets Kapture CX apart is its unified inbox that brings together customer inquiries from every channel, whether they come through email, social media, or phone calls, giving our team complete visibility and control. The seamless integrations with our existing tools have eliminated countless manual processes, boosting our team's productivity significantly.

From ticket management to performance analytics, Kapture CX delivers an all-in-one solution that's both robust and remarkably easy to use. It's become an indispensable asset that's elevated our customer service quality while making our agents' jobs easier. Review collected by and hosted on G2.com.

Kapture CX delivers such clear benefits that you'll wonder how you managed without it. I genuinely can't think of any negatives. Review collected by and hosted on G2.com.