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Nicereply Reviews & Product Details

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Seller

Nice Reply s.r.o.

Discussions

Nicereply Community

Languages Supported

English

Overview by

Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast )

Pricing

Pricing provided by Nicereply.

Starter

Starting at $59.00

Per Month

Essential

Starting at $119.00

Per Month

View More Pricing Information

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Nicereply Media

Nicereply Demo - CSAT, NPS & CES Surveys

Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply Demo - Increase your survey response rates by more than 200%

Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Customize your surveys to fit your needs in terms of content, questions, design and branding.

Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply Demo - Real-time customer feedback

See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply Demo - Powerful performance overview

Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

Nicereply Reviews (431)

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Dušan K.

Senior helpdesk administrator

Mid-Market (51-1000 emp.)

9/8/2020

"Great"

4.5/5

What do you like best about Nicereply?

I've been using Nicereply for over 7 years now, and it's become an indispensable tool for our company. It's helped us to improve our customer satisfaction (CSAT) scores, gather valuable customer feedback, and build stronger relationships with our customers. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don´t see any problems with that. Everything works fine for me Review collected by and hosted on G2.com.

Recommendations to others considering Nicereply:

NiceReply is a great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings Review collected by and hosted on G2.com.

What problems is Nicereply solving and how is that benefiting you?

Just internal problems like averages for any bonus :) The application itself is functional. So far, there has really been no reason to contact niceReply support, everything works as it should. In 3 years I have not experienced an outage or unavailability caused by you Review collected by and hosted on G2.com.

Alyssa U.

Staff at FreshBooks

Mid-Market (51-1000 emp.)

5/23/2024

"Great for CSAT"

5/5

What do you like best about Nicereply?

Nicereply is easy to use and super user-friendly. The data is tracked simply and reported back quickly. I enjoy the simplicity of searching for a user and finding all their past reviews. I like that it integrates with a lot of our products like ZenDesk and Slack. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Sometimes there can be a lag on the interface which does not allow you to delete or move someone quickly. Review collected by and hosted on G2.com.

Andrew A.

Call Center Representative

Enterprise (> 1000 emp.)

5/23/2024

"My experience with Nicereply has been highly positive and insightful."

5/5

What do you like best about Nicereply?

I like best how Nicereply makes it easy to gather and analyze customer feedback, leading to actionable insights. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

The only drawback I’ve noticed is that the customization options, while robust, can be a bit overwhelming for new users who might need a more simplified setup process. Review collected by and hosted on G2.com.

What problems is Nicereply solving and how is that benefiting you?

Nicereply is solving the problem of inefficient and incomplete customer feedback collection by providing a streamlined and user-friendly platform for gathering detailed customer satisfaction data. This benefits me by offering clear insights into customer experiences, enabling me to make informed decisions to improve service quality, enhance customer satisfaction, and ultimately drive business growth. Review collected by and hosted on G2.com.

Pranav D.

Mid-Market (51-1000 emp.)

5/23/2024

"Best Tool in Market For Customer Feedback - Quick, Easy and Reliant"

4/5

What do you like best about Nicereply?

We particularly appreciate the ability to customize surveys to reflect our brand, ensuring a cohesive customer experience. The comprehensive analytics and detailed reporting have empowered our support team to monitor performance trends and make informed, data-driven improvements. Overall, Nicereply has been an invaluable tool in our quest to deliver exceptional customer service." Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

For users who are new to customer feedback tools, there can be a learning curve associated with setting up surveys and understanding the detailed analytics. It may take some time for teams to fully utilize all the feature Review collected by and hosted on G2.com.

What problems is Nicereply solving and how is that benefiting you?

Problems Solved by Nicereply

Lack of Real-Time Customer Feedback:

Problem: Without timely feedback, businesses struggle to understand customer satisfaction levels and identify issues quickly.

Solution: Nicereply enables real-time feedback collection, allowing businesses to promptly address customer concerns and improve service quality. Review collected by and hosted on G2.com.

Anojh R.

Care Operations Analyst

Mid-Market (51-1000 emp.)

7/2/2024

"Simply allow us to Track the quality of our Support"

4/5

What do you like best about Nicereply?

It is easy to set up the tool and to monitore it. Good integration with our communication tool. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

In your daily use, you should make it carefull that the metric is unbiased. It is hard to not only receive postive feedback, where the user push the client to put a rating, or the opposite : only angry clients that rates.

It should have an option to add criteria after putting Stars. For instance: You put 1 star, then other criteria with stars that you can adjust. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

5/27/2024

"Nicereply functionalities"

5/5

What do you like best about Nicereply?

Nicereply allows you to know how your clients rate you, it even allows you to have feedback from clients through the comments they leave you in the surveys, this in order to be able to have clarity not only about the rating, it allows you to know why they are rating you in a certain way Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don't like that the arts or image of the surveys are not so customizable, I would like to be able to personalize the surveys more by adding my company logo or taking into account the institutional colors of my organization Review collected by and hosted on G2.com.

Jose L.

Talent acquition specialist

Mid-Market (51-1000 emp.)

5/29/2024

"Nicereply is a great way of creating a survey to your customers"

5/5

What do you like best about Nicereply?

It is user friendly, you can use it after a video call, by just sharing a QR code which will link your customers directly to your survey. We practically use it on a daily basis.

It is mainly use by the customer support team. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I think Nicereply covers everything you need, so I don't have any dislikes about it. Review collected by and hosted on G2.com.

Paula Maricel F.

Customer support supervisor

Small-Business (50 or fewer emp.)

5/23/2024

"Nicereply to improve our customers´experience"

4.5/5

What do you like best about Nicereply?

Nicereply help us to know what is the level of satisfaction from our customers, we can measure CSAT and NPS to detect improvements. The best part are the comments where we can understand better the customers´pains Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Any in particular, it is a useful tool because allow us to have reports Review collected by and hosted on G2.com.

Kat K.

Team Lead

Small-Business (50 or fewer emp.)

5/23/2024

"Shows the results I need"

4/5

What do you like best about Nicereply?

I like that it's simple to use and navigate. It provides all the information needed to locate the correct ticket to view the feedback left for the agents. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

It's limited in the amount of questions and specific ones that could be tailored to ask is difficult. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/23/2024

"Support and product is a little lacking but it does the job"

4/5

What do you like best about Nicereply?

Ease of use! it's very easy to set up and the integration with Zendesk makes it easy to import new agents and configure the surveys you want to set up. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Support isn't the fastest but they're also based in EU. They don't seem to be the most helpful - in several instances I have had to go back and forth in emails to prove that their website is having the issue and the issue isn't on our end. It shouldn't be this difficult to troubleshoot your own software. Review collected by and hosted on G2.com.