Nicereply Reviews & Product Details


What is Nicereply?

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

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Nicereply Profile Details

Nicereply Profile Details

Vendor
Nice Reply s.r.o.
Company Website
Year Founded
2010
HQ Location
Bratislava, Slovakia
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
13
Twitter
@nice_reply
Twitter Followers
1,665
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Companies Using Nicereply

Microsoft
T-Mobile
Pandora
Lenovo
HubSpot
Thomson Reuters
Optimizely
Teespring
iHeartMedia
Glassdoor
SpotHero
Klout

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Support Specialist
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"The most complete survey system in the market."

What do you like best?

Nicereply is a very skilful system, obtaining or collecting important information from clients, its configuration is simple and intuitive, allowing my work team to send surveys, without inconveniences or delays, I like that it allows us to customize the questions to our liking.

Nicereply is a very skilful system, obtaining or collecting important information from clients, its configuration is simple and intuitive, allowing my work team to send surveys, without inconveniences or delays, I like that it allows us to customize the questions to our liking.

What do you dislike?

The only observation I have towards the application, which I do not like, is in terms of cost, since it should be equivalent to the level of skills and not the answers received. Of the rest I have no disagreements with Nicereply.

Recommendations to others considering the product:

I recommend this platform because it allowed us to see as a company and get to know our clients, in a closer way, detecting both their dissatisfactions and satisfactions, allowing with this a better analysis management and more effective compensation actions. Nicereply made our company a more lucrative one.

What problems are you solving with the product? What benefits have you realized?

It has helped the company a lot to know the comments of the customers both good and bad, since the good ones have driven, motivated the work team and the bad ones allow our growth, since we identify the faults and it is easier to improve like this.

Knowing when it is more difficult to have a margin of error and the reports that the platform provides, follow-ups are of benefit to strengthen our virtues and project immediate solutions to the deficiencies, we are satisfied that this could be possible thanks to this software.

Now we have a more effective marketing, a productive and profitable company, with more sales and satisfied customers and an excellent image, which guarantees quality and good service.

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Account Executive
Mid-Market
(51-200 employees)
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Verified Current User
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"Nicereply my survey platform"

What do you like best?

It is a platform which has very basic icons without much to learn because its basic design is a very fast learning to which I learned to send a survey in a more simple and coherent way that customers expressed that they were satisfied with the company and that caused them dislike to the shopping experiences they had had, everything is very simple to do just have to know how to formulate the question well so that customers know very well what they will answer and thus have good statistics of all the data received

What do you dislike?

The statistics system is not in real time, I noticed that as the responses of the surveys are arriving it is not updated immediately and does not generate a real statistics to what I have learned that it is better to review the graphs the other day. send the survey to have most of the answers already saved in the system and so visualize well the graphs with the results

What problems are you solving with the product? What benefits have you realized?

With the statistics already well finished with all the results you can have a general base of all the comments that the clients have, it allows me to establish as a base to know what is most displeasing to the clients and what needs to be improved and take actions of improvement so that customers continue to be frequent

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Marketing Account Executive
Enterprise
(1001-5000 employees)
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Verified Current User
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"Quality and customer satisfaction"

What do you like best?

I collect all the comments of the market and of the research by which the surveys were sent to have a follow-up of performance indices that are key to generate reports and thus visualize the failures that may be causing that are not liked by the clients and that we may not have that client in our facilities again and the goal of having this platform is to reduce criticism and increase positive opinions

I send campaigns every time I want to know if the comments are improving or continue with index of respondents with criticism and so take more extreme measures

What do you dislike?

From the beginning I miss that they do not have an independent mobile app that would be useful to review the scores, comments and notifications of the answers of the clients that are received for help of my work to have it at all times in my downloaded cell phone and go advancing by reading every comment and punctuation received

What problems are you solving with the product? What benefits have you realized?

I find out about all the problems that the clients could have had with the attention received by the sales consultants and to be able to control the service that is provided in a very simple way without having to physically look for the clients to know their opinion with respect to the product that he acquired

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General Manager
Enterprise
(1001-5000 employees)
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Verified Current User
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"Rate the company"

What do you like best?

It facilitates knowing the qualification that gives the clients to the company, helps to track the quality that is given to the client

It establishes important statistics that allow to visualize the percentage of bad and good opinions

I keep track of the ratings of how customers feel about quality and service rendered

Personalize the survey with the brand of the company so that at the moment they answer the survey they are aware of which company will respond

What do you dislike?

The more qualifications are received, the more the price of what is paid increases. I do not like it because the price should change for its functions but not for the grades received is the only thing I think I do not like about this platform

What problems are you solving with the product? What benefits have you realized?

The qualification that the clients give to the company helps to improve the service that is offered to them because they know in which area they are failing to improve themselves and satisfy the client in everything and that the bad opinions are reduced and the good ones increase

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Senior Manager
Enterprise
(1001-5000 employees)
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Verified Current User
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"Compile research responses"

What do you like best?

With the measurement tools that this platform has, it helps me to know the satisfaction that the client has towards the company

Generates reports to track the performance indices that are available

It helps to better understand the clients and know that they like and dislike them in order to learn from them and solve what is not to their liking

The surveys sent to customers is easy to use and understand so that they respond correctly and thus be able to validate the information they sent.

What do you dislike?

It is missing a mobile app that I can have on my cell phone and so I would facilitate my work a little more, I just hope that some day this mobile app will be a reality and Nicereply can have it closer to me on my cell phone to work anywhere with more ease

What problems are you solving with the product? What benefits have you realized?

Your tools allow us to be connected with people through this means to know the opinions that customers have and thus be able to improve what they do not like and could affect sales if you do not know what customers like the most, with nicereply we can be Pending that the services and products offered are to everyone's liking, without this platform you would not know what customers think or if the quality of the product seems appropriate

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Quality Control Manager
Small-Business
(11-50 employees)
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Verified Current User
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"Distribution of surveys with real opinions"

What do you like best?

The statistics are helpful to keep track of the opinions of the clients and the follow-up of each negative opinion to help the client and know why their displeasure with that make improvement plans in each negative opinion they send

The distribution of the surveys that are sent to the clients to know the opinion of satisfaction that they have is simple and helps to have a clearer view of each client

Negative comments are the greatest attention that should be paid to have a solution for the client that I think can damage the image of the company with a single negative comment that other customers make because they can reduce sales or create a bad reputation of the brand

What do you dislike?

I would love to have a mobile app that allows me to have on my mobile phone to work anywhere and be more connected with nicereply at all times. I hope you are working to get a mobile application that I need so much for my daily work with nicereply

What problems are you solving with the product? What benefits have you realized?

It is good to have the opinion of the clients and know everything they think about the company, whether it is good or bad, the comments are useful and I read them to know if it is better than bad or more bad than good, the important thing is to know the ratings that each client sends us

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CFO
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"Real-time reports"

What do you like best?

It helps improve the quality of services provided to clients with three different types of surveys:

how to measure customer satisfaction (CSAT), the net score of the promoter (NPS), customer effort score (CES), which I liked very much the performance that each one throws

There are three different ways to view the surveys and the opinions of each one because it is a percentage of questions to different clients and to know the performance of the team with the control panel that has classifications, trends and graphs

What do you dislike?

There are customers who qualify to think that 1 is the most satisfied value and 10 the most dissatisfied and in the comments send the best grades apparently do not understand the difference between 1 and 10 and this disqualifies the company, although it is not Nicereply's problem

What problems are you solving with the product? What benefits have you realized?

From all the surveys I receive a report that allows me to evaluate in what level or what percentage of satisfaction is global all the clients observing what are the possible failures or bad services that have been lent in each client and thus assure that it is a happy client

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Senior Manager Quality Control
Mid-Market
(51-200 employees)
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"Evaluate quality and service"

What do you like best?

It is good to see how they rate the service and the quality of the product offered, read the comments of the evaluations to know how customers qualify us and have a clear concept of everything they live by having the experience of buying either online or in a physical store, more and more is achieved that are more comments that also means that more and more people are buying our products and are satisfied or sometimes dissatisfied by something that happened to them

What do you dislike?

Sometimes the overall score that you have as a good company should be more equivalent to that you have more good than bad evaluations and should not affect the overall score so much.

What problems are you solving with the product? What benefits have you realized?

Absolutely all the surveys that have answers by the clients arrive without margin of error what makes me have the calmness that all the comments made I can read them to determine what is the percentage of bad and good opinions that are obtained thus taking plans that improve what is shown that customers do not like

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Principal Technical Specialist
Enterprise
(10,001+ employees)
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Verified Current User
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"Satisfaction and opportunities for improvement"

What do you like best?

The satisfaction of the client is the objective so that the sales continue to increase and with nicereply we can get to know if the clients are satisfied or there is that bothers them and that we do not know it, when the surveys are sent so that they answer them in a virtual way they are ask what you really want to know but also always leave the option to add more comments if the client wants to write something apart from the questions of the survey, its good management of the platform makes me create the surveys fast and simple to also have answer as soon as possible and start to deduct each comment sent to us

What do you dislike?

The page is very simple I would like to customize it more to my liking as the change of color or add photo or logo of the company so that it looks more business and more professional and although the clients do not see it for my work if I would like them to add that option

What problems are you solving with the product? What benefits have you realized?

It is known in satisfaction level of each client that accepts to answer the surveys and thus also measure the good performance that employees are performing when providing good services to the client in the same way it serves to create improvement plans if a complaint is repeated several times by customers

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Director Marketing
Enterprise
(1001-5000 employees)
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Verified Current User
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"Solution to know the opinions of the clients"

What do you like best?

The experience with the client has improved based on the comments and responses of the surveys sent to them and although not all the answers are positive, the negative ones are the ones that help the client's experience better and to take measures adequate to recover all those customers who were once dissatisfied with something that was not liked, you can hardly see the bad comment made by the customer is followed to know from the root what was the cause of the discomfort to fix and improve things and when that is the case we try to give you an incentive to trust us again and have the opportunity to buy again and this whole process is thanks to nicereply and its good functioning to be able to create customer satisfaction surveys

What do you dislike?

I do not see anything wrong with this platform its good service has served to improve sales and know the opinions of customers, is a platform that has not failed me or had configuration problems since the beginning has been easy and useful to work

What problems are you solving with the product? What benefits have you realized?

It has improved the good sales and the good treatment of the customers to know them to satisfy and improve the mistakes that are made with the products or to know those employees who do not comply with their good service and who think that if they do their work badly we will not go to find out why we did not have to listen to the client but this change and the client is worth more

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CMO
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Identify loyal customers"

What do you like best?

I identify the opportunities to improve the experiences that the clients have by the testimonies that are collected in the surveys that are created easily and to be able to have an analysis of the answers to execute improvement plans where one can see the highest index of dislike of the clients

Making customers not only buy once and buy again is the goal through Nicereply surveys to make the customer happy with the purchase and be a frequent customer to know your opinion of the experience of buying and the products you purchased.

What do you dislike?

Everything seems correct with good functioning of the system but if there is something to say that I do not like it is that not all notifications reach the email sometimes I'm afraid to find out about things that happen but it's something very minimal that I do not see much relevance that affect work

What problems are you solving with the product? What benefits have you realized?

You can analyze the experiences that each client has to take advantage of each comment and be able to get closer to the clients from the point of view they have about the company, everything has a good process that aims to have all the experiences in a positive way in each client

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Administrator
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Real surveys"

What do you like best?

With the three types of surveys that Nicereply offers in its survey platform, I can interact with clients to better understand their needs and what they think about the quality and service of the products they bought in the company.

they handle some prices that, in my opinion, are very good and there are a variety of prices in the plans, something that, if not enough for the most expensive, because one buys the cheapest one knowing that all are very good with different characteristics but everyone benefits from sending safe and interesting surveys so that customers respond and they can know the quality that the company is executing in front of the clients who are the ones who value the opinion the most.

What do you dislike?

The reference system does not work correctly because I have passed my referral link to two of my colleagues and they have not given me my coupon or not if I am doing something wrong in the process to not accredit

What problems are you solving with the product? What benefits have you realized?

We have the opinion of customers to improve every day and provide customers with excellent quality both in the quality of the materials of the products and in the quality of the service offered by the company

The real statistics of the opinions that the clients realize realize how well or badly the company is so that the clients want to continue buying.

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Quality Control Manager
Mid-Market
(501-1000 employees)
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Verified Current User
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"Easy to understand"

What do you like best?

When the customers make the purchase and have a bad experience they will probably not buy our products again and the customers will be lost without being able to know what they did not like but with nicereply this does not happen now because the satisfaction surveys that we send to the customers give us your opinion help us know if the shopping experience was what I expected or what it was that I dislike to have a follow-up of this experience and not lose the client and give us another opportunity to satisfy the bad experience

with the good comments that make us through the surveys we can take it to our advantage to make better strategies with what the clients like the most

What do you dislike?

The support response times are long, causing me not to be able to solve my doubt in quick time and having to wait for something that I do not like because it makes me lose time to be looking if they already answered my question or I have to keep waiting

What problems are you solving with the product? What benefits have you realized?

Helps the company to have a clearer vision of the opinion of the clients and know if we are working well or we are making mistakes which we do not know, it serves to be more connected with the clients to listen to what they write to us and to have a follow up if he had a bad experience

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Commercial Development Director
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Quality comments"

What do you like best?

Customers can express themselves about the satisfaction of the products and the service provided to them from the first purchase made to ensure that they will continue to buy because it seemed good and have control over how many comments there are good and bad with personalized questions and additional

When a dissatisfied customer comments what he does not like he attracts several risks such as losing the client and allowing other customers to see the bad comments and let themselves be guided by the bad influence that can cause that is why they need to act quickly having a follow up of the client unsatisfied to recover it and examine well the case of dissatisfaction and with nicereply it gives me the necessary tools to follow all these comments

What do you dislike?

I have noticed that a client can qualify us several times, I mean that if a dissatisfied customer wants to write to us several times his bad comment is going to be able to cause a bad reputation to the company as if they were several dissatisfied customers in reality it is just one

What problems are you solving with the product? What benefits have you realized?

If the clients let us know their experiences of purchase and service, they can have a basic control of how the stores are operating and if the employees they serve are doing the right job.

not only serves to know the experiences of customers, but also that of employees because through customer comments we realize the service of employees

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Commercial Director
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Opinions"

What do you like best?

With nicereply I can measure the satisfaction of the client to improve the quality and the service that is provided in each restaurant that we have because it is very difficult to know if the attention that is being provided in each restaurant is appropriate and the employees are doing the job well.

they ask specific questions to know specific answers or add additional questions to those that are initially and with CSAT, CES and NPS are three different ways that the client responds and is more pleased to respond easily and differently

What do you dislike?

a mobile app would be great to have to work from other sites where it is more comfortable with the cell phone and not with the computer

What problems are you solving with the product? What benefits have you realized?

It helps to know if both the customers are satisfied with the service or through the comments that they also know if the employees are doing a good service to improve the quality and thus raise sales and other customers are encouraged to go to our restaurants that let yourself be guided by the good comments

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Manager of Purchasing
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Nicereply to do surveys"

What do you like best?

I can have a general and quick overview of the performance of the ratings given by the clients in the surveys and be able to classify the strengths and weaknesses with the detailed statistics that I throw

I can know the opinion of the clients just fill the survey I do not have to wait for hours to know the results and read them

I can not only know the comments and suggestions of the clients if I can not also see who is the best team and who does the things well with the classification scores

What do you dislike?

The prices that are handled in this platform are very high to be able to receive artas qualifications that are the important thing, so it pays all the complete year of a time it seems to me that it comes out quite expensive

What problems are you solving with the product? What benefits have you realized?

I feel that since I am using nicereply the comments have improved because with the previous bad comments that they made improvements have been taken and it has been noticed that if it has served thanks to nicereply

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Sales Representative
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"Different option to be evaluated"

What do you like best?

With this platform I have the ability to see the comments made by customers

In addition to knowing the opinions of customers can also know if they had any bad experience with an employee who has displeased

It is easy to learn how to use this platform is very basic your design to start creating surveys

What do you dislike?

There is no option to pay via paypal is a pity because I personally use a lot of paypal and if they accept this means of payment it would be easier for me than paying with a credit card

What problems are you solving with the product? What benefits have you realized?

There is a more detailed knowledge if employees are performing a function at work in a good way or are making mistakes that make customers are not satisfied with the company because of them, which is why plans are made to recover those customers so that re-trust the company

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Supervising
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"bad and good opinions"

What do you like best?

know the real comments of satisfaction or anger of the clients makes a statistic of the experience that the clients have with the purchased products

helps improve the experience that customers have for the comments they make, we see them and we take care of correcting errors thanks to what they tell us

It is very useful to have the statistics of how the service works or if the employees work correctly in the workplace because I can not be on the lookout for all the employees in case they do something bad that I do not realize, but through from the evaluations we do with Nicereply, I can discover many things that I do not realize

What do you dislike?

When I requested a call to give me a better advice of the platform they did not call me at the agreed time I had to wait until they finally called me, I did not like this because I had more things to do and they made me lose time

What problems are you solving with the product? What benefits have you realized?

you learn to listen more to customers and see the suggestions or comments of anger that I do, I read both the good and bad comments but I like to know what customers think to improve attention and products

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Management Staff
Mid-Market
(51-200 employees)
Validated Reviewer
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"collection of opinions"

What do you like best?

I wanted to know the opinion of the clients and the free trial was the one that encouraged me to start using nicereply services because I could see how it worked and how it was the results obtained by this platform since I did not want to start paying for something I did not know If I was going to serve to like or learn to use but this platform is simple to create surveys and learn how to use it in addition to the prices offered that was also what encouraged me to use it, they are really low cost prices and more if you pay an annual plan that offer discount

What do you dislike?

It is mandatory the integration with other app to continue with the process of sending the surveys something that I think would not have to affect the shipment because it should have the option of not continuing without integration

What problems are you solving with the product? What benefits have you realized?

It benefits the company to know the good or bad opinions that customers have, helps the relationship with customers who know that they are very important to us and we like to know what they think about the products we offer to know if there is anything to get better

with the qualifications obtained in this platform you know exactly the statistics that we have good percentage and what is the bad one to know if you are doing things right or wrong

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CEO
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"understand the customers"

What do you like best?

by means of Nicereply I can understand the clients and know the satisfaction they have towards the company with the classification tables I can identify the weaknesses, strengths and performance that they have in the work team

As soon as the clients finish filling out the survey I can see the qualification they gave

I can respond to the bad grades they write so that customers feel they are important and we are listening to them and know well what was the reason for giving a bad rating and rewarding the client

What do you dislike?

Nicereply does not do anything bad everything on the platform is very good and reliable, it is a very complete service that helps a lot in the creation of the surveys and in knowing the opinion of the clients

What problems are you solving with the product? What benefits have you realized?

The best option to know the satisfaction of the clients is by the surveys that respond, with these surveys it is known that it is doing well and that it is doing badly or if they have suggestions to be able to apply and that each day is better the clients

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IT Analyst
Internet
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Reviews with nicereply"

What do you like best?

With Nicereply the objective is to have customers answer the surveys we send them to know the ratings if they are good or bad

the comments received recognize the good work that is done daily and the bad comments make it work more to improve

Prices are good you save money by paying the annual plan

helps increase commitment to customers and create a lasting impression

Surveys are easy to create besides having many types of surveys to be different and have a greater interest in answering

What do you dislike?

At the beginning of the initial configuration I did not know how to configure certain things so I was going to schedule a call to get support by phone but when I tried to do it there was no datebook nearby I had to wait two days to receive the call and be able to finish configure well Nicereply

What problems are you solving with the product? What benefits have you realized?

allows us to see the mistakes that can be made or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

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Administrator
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Ratings"

What do you like best?

When surveys are done to customers and we find a negative assessment, a communication process is done with that client to know well what was his displeasure and take the appropriate measures to recover that client again

The customer comes first and through these satisfaction surveys we realize if our customer service team or salespeople are doing their job well to keep the customer happy as it should be

The questions I ask by means of nicereply are personalized I always create a survey with a different design thanks to the coverage of templates that I have and so ask as many questions as I want so that they understand the question well

What do you dislike?

When you start the registration with Nicereply, you will need more information on how to handle the page, even if it is a small intro to know the step by step operation that you should have for the indicated operation without omitting important steps

What problems are you solving with the product? What benefits have you realized?

You can have a clearer view of the opinions of customers knowing what they think and how they see the company to continue buying or if something they dislike you no longer like, all these evaluations help us to be more aware of the sellers and of the clients to improve the possible faults that may be occurring

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Executive Director
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"compilation of comments"

What do you like best?

Has a facility to learn how to use the platform correctly

the methods of distribution are good and effective

I can know the highest or lowest scores of the satisfaction of each client

The three metrics to create the surveys are good but I like more with CSAT

The referral system makes more people enter

Integration with other systems makes it faster to import users

What do you dislike?

This platform is quite good to know the satisfaction of each client towards the company I do not see anything bad to this platform is a complete platform I like to use it to have total control of what is doing wrong and some customer dislike something

Recommendations to others considering the product:

This platform I recommend to all companies that want to know the opinions of customers in an easy, fast and effective way

What problems are you solving with the product? What benefits have you realized?

It is full of great benefits besides that it is very easy to use the platform

is an intermediary between customers and the services we provide to know the opinion of customers and know what they like and dislike

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Administrator
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Quality surveys and correctly"

What do you like best?

Ask clients in a correct and adequate way by means of a personalized and easy-to-solve survey with just a click of how they see the service, the products, the facilities, the prices, the quality, all in the same survey to obtain ratings with each evaluation made by customers

What do you dislike?

It would be great if I had an app to download it on my cell phone and since there is power to interact on the platform in the same way that I do on the computer, it's a shame not to have it in the app version would be very useful for me when I do not have a computer nearby

Recommendations to others considering the product:

I can recommend it because I have been using it for a long time and I thought it was a good platform to conduct customer surveys quickly and easily.

What problems are you solving with the product? What benefits have you realized?

Clients are the ones that make growing or decreasing sales is therefore good to know what they think if there is something that they do not like to solve and return to our facilities and know that for the company is very important opinion and presence of them

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Consulting
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Satisfaction or dissatisfaction in a single survey"

What do you like best?

is a simple platform to use you do not have to have courses or be a great engineer to know how to use it is just a matter of taking a time to read and learn what each barrier that is on the platform serves, it is an easy way to know the evaluations Customers sometimes do not say bad things personally but by this means if they can say if they like or dislike them to know their comments well they are critical help and are welcome to read them, we are not a perfect company and we know that we have mistakes and nothing more better than customers who tell us what we have to improve

What do you dislike?

When they make comments of displeasure I would like to be able to respond directly to the person who wrote it to give him a solution or to tell me more of his dislike towards us and thus have a better contact

What problems are you solving with the product? What benefits have you realized?

go that if it has been useful and brings benefits of being able to know the evaluations that they do I can know how the clients see the company if it is quite good as I think it is or if it has some flaw that does not know through Nicereply I find out everything

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Commercial Director
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"serves to know what customers think about the company"

What do you like best?

I like to read the evaluations that they do to us it is quite interesting to see the good and bad things that they tell us about how they like the service and the teaching that we give, the good comments serve to make people realize the quality of teaching that we give by means of teachers and bad comments serves to improve what needs to be improved as a company so as not to make mistakes or what they say they do not like

What do you dislike?

The referred friend system did not give me the bonus they say they give a coupon of $100 Amazon, a friend I buy nicereply for your small business and I never got the bonus, I communicated with support and they told me that I had not bought with my referral link my friend assured me that yes but no way I did not have proof to prove it then I ran out of my coupon

What problems are you solving with the product? What benefits have you realized?

I have noticed many errors that were made thanks to the evaluations that they make, it has helped me to correct and solve them and the evaluations are getting better than bad

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Counter Supervisor
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Surveys that let you know what customers think"

What do you like best?

very good work tool that allows to obtain in real time the opinions of the clients through a survey carried out in order to know the classification of satisfaction or bad that they have on the company, this allows to obtain a report and some accounts if the clients are really willing to continue with us or there is something that bothers them that could cause them to withdraw from our services

What do you dislike?

It does not have a friend referral system, it hurts because it could refer friends and thus help with the payment of the monthly payment of the service that is paid by Nicereply and it would be more economical. It would be good if they removed that referral system with that I would invite friends to join to this great platform

Recommendations to others considering the product:

I recommend it to conduct surveys and know customer satisfaction

What problems are you solving with the product? What benefits have you realized?

Having knowledge of the good or bad opinions of the clients helps to improve what they think is bad, to please the clients they improve what they do not like and be more recognized as a stable company and that offers its services well

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CEO
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Customer satisfaction online"

What do you like best?

Knowing customer satisfaction is primary for our company, that is why we decided to use Nicereply's services, a secure and well-designed platform to create satisfaction surveys for clients and the company to be able to be closer to them through these surveys. who think and if they like our work or who have to say bad to improve it and correct what they do not like. The evaluations that make us serve a lot I like to read them whether they are good or bad

What do you dislike?

The application is very complex to learn how to use with several tutorials and chat with the page I managed to solve many doubts and learn to use it well but at first I get a lot of headaches learn to use all because I wanted to learn to use it all and not just a piece or the most important thing I was going to use

What problems are you solving with the product? What benefits have you realized?

It is good to know what customers say about the company where you can qualify if we do good or bad work if we are failing in something to try to solve it, with Nicereply we have realized that we are not as perfect as we once thought and thanks to evaluations what they do to us we can fix what we need to improve