Insider One Reviews & Product Details

What I like best about Insider One is that it combines customer data, personalization, and cross-channel journey orchestration in one place. Instead of switching between multiple tools, teams can manage campaigns across WhatsApp, SMS, email, web, app, and site search from a single platform. It also seems to be well regarded for ease of use and support, which makes it even more appealing for fast-moving marketing teams. Review collected by and hosted on G2.com.

What I dislike about Insider One is that the platform can feel overwhelming at first, especially for new users who are not familiar with advanced marketing automation tools. Some features may take time to learn, and managing everything effectively can require a bit of training and adjustment. Review collected by and hosted on G2.com.

Our primary aim has been to cultivate customer loyalty, achieved through establishing product trust and leveraging upsell opportunities. The Insider Mobile App platform served our needs perfectly, enabling easy campaign creation for cross-selling to app visitors. SMS and WhatsApp supplement our mobile marketing strategies well as it helped increase app traffic and conversions. Insider's support team also promptly address any technical challenges we face - ensuring uninterrupted user experiences. Their effective issue resolution underscores their product quality and customer support. We value their swift assistance and eagerly anticipate our ongoing collaboration. Review collected by and hosted on G2.com.

We had a worry that the app integration could take some time as we have seen it with other vendors but Insider was different and the integrations happened super quickly without hassle thanks to Insider's team. It didn't even need involvement from our team to fix things which was great! Review collected by and hosted on G2.com.

Insider offers a diverse range of flexible, easy-to-use templates to make our website more interactive for our users. We use web push, the spinning wheel, and their banner overlay templates to build a completely engaging website experience for our users. With the banner overlay, for instance, we were able to achieve a significant increase in session duration of 134%. We have observed that using Insider, web push has become an important channel for us which enables us to re-engage our website visitors and bring them back. By being able to automate our push notifications, Insider has helped us become more efficient than ever, while also delivering results that are promising. Using their web push, too, we got some desirable campaign results, contributing to almost 2% of our total traffic. Review collected by and hosted on G2.com.

Insider's panel show's real time results and data from each campaign. However, the data is a bit hard to understand without further information or explanation on the panel. Most of the time we rely on the consultant to help us understand where the numbers coming from. Would appreciate if the panel is a little easier to decipher for ourselves so we can be more self served. Review collected by and hosted on G2.com.

InsiderOne helps us manage our customer engagement in a much more organized way. With Architect journeys and onsite personalization, we can easily create targeted campaigns based on user behavior.

It’s also very easy to run A/B tests and experiment with different campaign ideas. This helps us continuously optimize our campaigns and improve performance over time.

Overall, it’s a very useful platform for teams that want to increase engagement and drive incremental revenue. Review collected by and hosted on G2.com.

Some gamification templates could be expanded, and having more ready-to-use templates would make campaign creation even faster for marketing teams. Review collected by and hosted on G2.com.

Insider’s ready to use templates worked really well for us for improving the UX and enhancing interactions on the website. We were also able to easily track the performance of our website in real-time. They have the best customer success team that’s always ready to give their partners the best support, solutions, and experience. We have only used their Web Suite so far to improve onsite experiences for website visitors but would surely love to try out their other products in the near future. Review collected by and hosted on G2.com.

We have no dislikes. Love using Insider for personalizing experiences for our customers and we're glad our customers appreciate too as we're seeing better engagement. Review collected by and hosted on G2.com.

Aligning customer journeys directly with our business goals - Breaking down the problem, select segments, and build offers to serve business objectives effectively - Ensuring strategies are easy to implement and measure for effectiveness - End-to-End Reporting: Link interaction metrics (Insider) with business performance (Backend) - Building comprehensive reports that integrate both engagement and business outcomes - Project Organization - CDxP that integrated data from all sources and unifies into user profiles - Customer Journey Project Team: 1. Technical team: Support us integration and operations 2. Business/Marketing team: Define business challenges and set up strategies 3. Data team: Analyze data, generate reports, and build dashboards for us to extract insights Review collected by and hosted on G2.com.

We've been extensively using the platform to run campaigns, but along the way, we've encountered some issues or usability challenges. Review collected by and hosted on G2.com.

What we value most is how easy it is to use, the high quality of the customer support, the breadth of features, and the ability to build highly granular segments.

Architect is amazing for setting up cross-channel campaigns. It offers a wide range of triggers and segmentation capabilities, whether that’s based on user attributes, live onsite behaviour, previous purchase behaviour, predictive AI, and more.

Our Customer Success Manager regularly demonstrates her many years of experience and, in our meetings, proactively shares ideas for new campaigns as well as advice on how to refine existing ones.

The support team typically reaches out within a few hours after a ticket is created, and they have solved 100% of the few obstacles we’ve had so far. They also help with error handling, campaign creation, 3rd party integration, and more. Review collected by and hosted on G2.com.

The Email Editor can be quite slow, especially when an email includes a recommendation block. Also, because the email address is treated as an identifier, it can’t be changed manually (only via API), which becomes an obstacle if Insider is being used as a “standard newsletter” tool with contact lists. On top of that, the product catalog feels fairly limited, making it harder to work with the full range of items I need. Review collected by and hosted on G2.com.

Insider has a number of features and products which we love however, I must say that their support team is brilliant and probably the best in the business when it comes to going over and beyond for their clients. Review collected by and hosted on G2.com.

We have mentioned to our account managers that we would Insider to expand their Web templates selection as well as making the template builder /Onsite Experiment module to be a bit more intuitive i.e. Someone with 0 or Little knowledge of coding should be able to easily create a web template. Review collected by and hosted on G2.com.

The Insider platform has massively helped us to build campaigns easily and save 100s of hours of the development team and testing all the use cases. Since we implemented journeys, Webpush and on-site campaigns such as gamification leads, countdown timer etc we have managed to reduced our cost per lead way lower and lead counts has gone massively high. This has helped us to get our CPA down and year and year growth on sales and brand building. Their support from customer success team and technical team is 10/10. Review collected by and hosted on G2.com.

Although the assistance from Insider is excellent, we would recommend to have longer training session and products discovery. They did provide online guides and PDF with other important information to understand all their products also they provided blogs to read Review collected by and hosted on G2.com.

SMS and Email work extremely cohesively!

We absolutely love the simplicity and sophistication that Insider brings to the table. It's user-friendly while being packed with advanced features. We've been using their SMS product, which has swiftly become a cornerstone of our marketing toolkit. We are now reaching our customers in a more direct and effective manner than ever before. Review collected by and hosted on G2.com.

Product is developing so fast, sometimes we do not get a chance to use all the features. Review collected by and hosted on G2.com.