Insider One Reviews & Product Details

I like the partnership and innovative attitude they have working with us. They are always willing to take feedback and make minor adjustments unique to our needs. Review collected by and hosted on G2.com.

The inability to use more than one app per regional panel. We have at least 3 in-house apps we use for our different customer types and products. We can only have a single app featured in each panel at a time. They've helped us find workarounds but it has created some challenges. Review collected by and hosted on G2.com.

Insider One is a versatile and impressive solution that supports wide range of channels for marketing, from mobile apps, web, site search and others

The personalization process includes integration with powerful AI capabilities that ensures all customers profiles are unified and updated

The support guide from Insider One is vibrant and consistent, more so in matters onboarding and customer response

Insider One has brilliant campaigns tools that include marketing strategies and AB testing Review collected by and hosted on G2.com.

Insider One has advanced journey orchestration that makes the app have a complex learning encounter

The app has diverse channels that overwhelms users, more so in handling matters campaigns Review collected by and hosted on G2.com.

Brucke benefits from Insider’s tools to design high-performing WhatsApp journeys. With

Mindbehind and commerce add-ons, our AI assistants now handle everything from lead

tracking to transaction-ready conversations. We especially value the autonomy in building

campaigns and the technical depth of the support team, who help us navigate complex

enterprise setups. The platform’s reliability in handling verified lines and compliance gives us

confidence in expanding into fintech-focused solutions. Review collected by and hosted on G2.com.

Occasionally, feature releases or tailor-made setups require longer lead times, especially for

intricate clients and also the different platforms and logins/accounts that we have to use on our daily basis: Insider, Mindbehind, zendesk.. its hard to understand the difference during the enrollment. Review collected by and hosted on G2.com.

Insider One has become the central growth engine for our digital business, especially as a furniture brand that needs to personalize complex purchase journeys across multiple channels. Smart Recommender helps surface highly relevant products based on behavior and intent, which is critical when shoppers are comparing big-ticket furniture items and need guidance to discover the right pieces faster. Architect’s cross-channel journey orchestration lets the team treat online and offline customers as a single audience, even though member systems are still fragmented in the background, and still run journeys that feel consistent across web, app, email, and SMS. The mobile app and email/SMS channels make it easy to re-engage high-intent browsers with timely nudges, promotions, and back-in-stock alerts that bring them back to complete purchases. On top of the product itself, we value Insider One’’s professional CSM team, who proactively share best practices and are quick to jump in with ideas, troubleshooting, and optimization suggestions, and the intuitive WYSIWYG templates that empower marketers to launch and iterate campaigns without depending on developers. Review collected by and hosted on G2.com.

The only recurring friction point has been occasional invoice issues, which can slow down internal approval cycles and require back-and-forth between finance teams to reconcile details. That said, the support team is responsive, takes ownership of billing questions quickly, and resolves them without impacting campaigns or performance, so it feels more like an administrative nuisance than a blocker to value. Review collected by and hosted on G2.com.

Journeys and tests that are easy to implement to determine which of our campaigns are more efficient and achieve better results. The platform is also very intuitive, especially when it comes to creating rules and segmentations for the sends.

The data helped us optimize our strategies and maximize conversions.

The fact of having the control group helps us a lot with internal experiments. Review collected by and hosted on G2.com.

It would be interesting if there were an option to automatically send the performance report of an email marketing or web push campaign by email, the day after sending or on a date chosen by the user. This way, the user could configure when they want to receive the result, making it easier to track the campaigns. Review collected by and hosted on G2.com.

Better product discovery across hundreds of sneaker and apparel models from brands like Nike, adidas, Puma, New Balance, Skechers, Vans, and more, which reduces the feeling of being overwhelmed.

Flexibility to quickly swap in new campaigns for back-to-school, winter, running season, or net‑50% promotions without needing major development work.

Clear uplift reporting on engagement and conversion, which helps the team see which onsite experiences are truly moving the needle. Review collected by and hosted on G2.com.

Because Yalı spor spans many sports, brands, and price levels, aligning eCommerce, marketing, and buying teams on which segments and rules to prioritize took time and internal discussion. Once the first set of high-impact scenarios was live, though, it became much easier to replicate successful patterns across other categories and campaigns. Review collected by and hosted on G2.com.

The chatbot gives our customers fast answers 24/7 on core needs like policy details, payment information, and claim status, which reduces wait times at the call center.

Web Suite lets us personalize banners, forms, and journeys on our site for different product lines (auto, home, health, travel) and customer segments.

Architect brings everything together so we can design end-to-end flows—quote, follow-up, reminder, and renewal—across web, chatbot, SMS, and email from a single canvas.

SMS is extremely effective for time-sensitive tasks like payment reminders, renewal alerts, and claim updates, while Email Suite gives us more space for education and cross-sell.

The reporting layer shows us exactly how many quotes, policy purchases, and renewals each journey drives, which makes it easier to prioritize new CX initiatives. Review collected by and hosted on G2.com.

Insurance journeys are complex and highly regulated, so designing chatbot content, web experiences, and multi-step flows that are both compliant and user-friendly takes time and cross‑functional alignment. Once the key patterns are designed and approved, however, they are easy to reuse and adapt for new products and campaigns. Review collected by and hosted on G2.com.

The ability to treat first‑time visitors, loyal Braun fans, and deal hunters differently instead of using a “one size fits all” homepage.

Easy merchandising of priority categories like IPL, beard trimmers, and kitchen appliances via targeted sliders and story-like formats.

Behavioral triggers (browse abandonment, PDP views, cart events) that power highly relevant on-site and message-based nudges.

Fast iteration: marketers can launch and adjust campaigns without submitting long IT tickets for every change. Review collected by and hosted on G2.com.

As we added more journeys and experiments, it became important to put governance around frequency, overlapping experiences, and brand rules. Insider supports this with controls and reporting, but internal processes and ownership are still essential to keep everything consistent. Review collected by and hosted on G2.com.

Having a single platform to understand and target very different shoppers across IPL, grooming, and small appliance categories.

Web experiences that adapt in real time, highlighting the most relevant Braun and Oral‑B products and campaigns for each visitor.

The ability to launch new campaigns quickly around key seasons and promotions without relying heavily on our development team.Smart scenarios for cart recovery and repeat purchases that help us rescue baskets and increase average order value at critical moments.

Clear reporting and A/B testing so we can see which journeys create truly incremental revenue instead of just clicks. Review collected by and hosted on G2.com.

Because our brand has a large catalog and many use cases, choosing which segments and journeys to prioritize at the start took some time. Once we aligned on “quick‑win” flows together with the Insider team, it became much faster to scale into more advanced scenarios. Review collected by and hosted on G2.com.

Having a single conversational entry point where customers can ask product questions, get regimen advice, and discover Bioderma, Institut Esthederm, and Etat Pur lines via WhatsApp.

MindBehind’s chatbot flows, which turn complex skincare choices (skin type, concerns, routines) into a simple guided conversation instead of long website journeys.

The ability to send targeted WhatsApp campaigns for specific concerns (acne, sensitivity, sun care, hyperpigmentation) with deep links into curated product sets.

Being able to keep everything inside WhatsApp—from discovery to browsing catalog items and adding to cart—thanks to Insider’s WhatsApp Commerce capabilities.

Strong support and best practices for the beauty category, including how often to message, how to structure consultations, and how to balance automation with human handover.

WhatsApp has become a natural extension of our ecobiology philosophy, letting customers get tailored skincare guidance in a channel they use every day. The combination of Insider’s WhatsApp marketing and MindBehind’s chatbot dramatically reduces friction between “I have a skin concern” and “I know exactly which product to buy and how to use it.” Review collected by and hosted on G2.com.

Designing multi-brand, multi-market conversational flows that respect our scientific positioning and regulatory requirements takes careful planning and iteration. MindBehind’s builder and templates help, but internal medical, marketing, and legal teams still need to align on guardrails and content governance. Review collected by and hosted on G2.com.