Best Enterprise Feedback Management Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Enterprise Feedback Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Enterprise Feedback Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Enterprise Feedback Management category.

In addition to qualifying for inclusion in the Enterprise Feedback Management Software category, to qualify for inclusion in the Small Business Enterprise Feedback Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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37 Listings in Small Business Enterprise Feedback Management Available

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    G2 Score
HubSpot Service Hub
(2,895)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    325
    Features
    214
    Helpful
    170
    Efficiency
    155
    Case Management
    147
    Cons
    Missing Features
    117
    Limited Customization
    93
    Limited Features
    88
    Lack of Features
    75
    Ticket Management
    75
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
325
Features
214
Helpful
170
Efficiency
155
Case Management
147
Cons
Missing Features
117
Limited Customization
93
Limited Features
88
Lack of Features
75
Ticket Management
75
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,179 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
Salesforce Service Cloud
(7,204)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for Salesforce Service Cloud
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,705
    Features
    1,497
    Case Management
    1,479
    Efficiency
    1,297
    Helpful
    821
    Cons
    Complexity
    912
    Learning Curve
    787
    Steep Learning Curve
    628
    Expensive
    585
    Missing Features
    584
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    8.7
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.3
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,705
Features
1,497
Case Management
1,479
Efficiency
1,297
Helpful
821
Cons
Complexity
912
Learning Curve
787
Steep Learning Curve
628
Expensive
585
Missing Features
584
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,855 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
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Simplesat
(166)4.8 out of 5
3rd Easiest To Use in Enterprise Feedback Management software
Entry Level Price:$119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

    Users
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Simplesat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    13
    Ease of Use
    12
    Easy Setup
    9
    Survey Creation
    8
    Easy Integrations
    7
    Cons
    Expensive
    2
    Integration Issues
    2
    Survey Issues
    2
    Complex Usability
    1
    Connection Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Simplesat features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.3
    Feedback Collection
    Average: 9.2
    9.3
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Simplesat
    Company Website
    Year Founded
    2016
    HQ Location
    Seattle, Washington
    Twitter
    @simplesat
    191 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

Users
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Simplesat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
13
Ease of Use
12
Easy Setup
9
Survey Creation
8
Easy Integrations
7
Cons
Expensive
2
Integration Issues
2
Survey Issues
2
Complex Usability
1
Connection Issues
1
View All Pros and Cons
Simplesat features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
191 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
SmileBack
(34)4.8 out of 5
8th Easiest To Use in Enterprise Feedback Management software
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain custome

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SmileBack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    2
    Automation
    1
    Feedback
    1
    Implementation Ease
    1
    Integrations
    1
    Cons
    Limited Reporting
    1
    Survey Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SmileBack features and usability ratings that predict user satisfaction
    9.8
    Ease of Use
    Average: 9.1
    9.5
    Brand Design Consistency
    Average: 9.0
    9.8
    Feedback Collection
    Average: 9.2
    9.4
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,943 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain custome

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 24% Mid-Market
SmileBack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
2
Automation
1
Feedback
1
Implementation Ease
1
Integrations
1
Cons
Limited Reporting
1
Survey Issues
1
View All Pros and Cons
SmileBack features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.5
Brand Design Consistency
Average: 9.0
9.8
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,943 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
Phone
800-671-6898
Delighted
(60)4.7 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Delighted features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    7.8
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,019 employees on LinkedIn®
    Ownership
    NASDAQ: XM
Product Description
How are these determined?Information
This description is provided by the seller.

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 40% Small-Business
Delighted features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
7.8
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Qualtrics
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,190 Twitter followers
LinkedIn® Page
www.linkedin.com
6,019 employees on LinkedIn®
Ownership
NASDAQ: XM
BugHerd
(177)4.7 out of 5
11th Easiest To Use in Enterprise Feedback Management software
DealsSpecial offer!
20% Off: $103.20 (Premium plan, 25 users)
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's

    Users
    • Project Manager
    Industries
    • Marketing and Advertising
    • Design
    Market Segment
    • 71% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BugHerd Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Feedback
    16
    Team Collaboration
    16
    Task Management
    13
    Efficiency
    12
    Cons
    Missing Features
    6
    Software Bugs
    4
    Bug Management
    3
    Complex Usability
    3
    Lack of Tools
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BugHerd features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    9.3
    Feedback Collection
    Average: 9.2
    9.3
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BugHerd
    Company Website
    Year Founded
    2011
    HQ Location
    Melbourne
    Twitter
    @bugherd
    1,618 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's

Users
  • Project Manager
Industries
  • Marketing and Advertising
  • Design
Market Segment
  • 71% Small-Business
  • 23% Mid-Market
BugHerd Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Feedback
16
Team Collaboration
16
Task Management
13
Efficiency
12
Cons
Missing Features
6
Software Bugs
4
Bug Management
3
Complex Usability
3
Lack of Tools
3
View All Pros and Cons
BugHerd features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.9
Seller Details
Seller
BugHerd
Company Website
Year Founded
2011
HQ Location
Melbourne
Twitter
@bugherd
1,618 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Great Recruiters
(163)4.9 out of 5
4th Easiest To Use in Enterprise Feedback Management software
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

    Users
    • Recruiter
    • Technical Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Great Recruiters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    22
    Ease of Use
    16
    Feedback Management
    16
    Feedback
    12
    Customer Support
    11
    Cons
    Missing Features
    4
    Verification Issues
    4
    Review Management
    3
    Improvement Needed
    2
    Not Intuitive
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Great Recruiters features and usability ratings that predict user satisfaction
    9.7
    Ease of Use
    Average: 9.1
    9.8
    Brand Design Consistency
    Average: 9.0
    9.8
    Feedback Collection
    Average: 9.2
    9.7
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Great Recruiters
    Company Website
    Year Founded
    2017
    HQ Location
    Troy, Michigan
    Twitter
    @great_recruiter
    326 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

Users
  • Recruiter
  • Technical Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
Great Recruiters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
22
Ease of Use
16
Feedback Management
16
Feedback
12
Customer Support
11
Cons
Missing Features
4
Verification Issues
4
Review Management
3
Improvement Needed
2
Not Intuitive
2
View All Pros and Cons
Great Recruiters features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.1
9.8
Brand Design Consistency
Average: 9.0
9.8
Feedback Collection
Average: 9.2
9.7
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Great Recruiters
Company Website
Year Founded
2017
HQ Location
Troy, Michigan
Twitter
@great_recruiter
326 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Outgrow
(329)4.7 out of 5
Optimized for quick response
DealsSpecial offer!
20% Off: $11-480/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outgrow is a content creation software that allows users to create interactive elements such as quizzes, surveys, calculators, and games for their websites to engage with their audience.
    • Users frequently mention the user-friendliness of Outgrow, its ability to create high-converting quizzes and forms, and the exceptional customer support that goes above and beyond to resolve issues.
    • Users reported issues with the initial setup not being intuitive, limitations in customization options, and the need for additional costs to access advanced features and analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Outgrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Customer Support
    30
    Helpful
    28
    Features
    27
    Easy Setup
    23
    Cons
    Learning Curve
    11
    Limited Features
    11
    Missing Features
    11
    Expensive
    10
    Limited Customization
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outgrow features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.1
    9.7
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    9.8
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outgrow
    Company Website
    Year Founded
    2012
    HQ Location
    New York, NY
    Twitter
    @OutgrowCo
    3,626 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outgrow is a content creation software that allows users to create interactive elements such as quizzes, surveys, calculators, and games for their websites to engage with their audience.
  • Users frequently mention the user-friendliness of Outgrow, its ability to create high-converting quizzes and forms, and the exceptional customer support that goes above and beyond to resolve issues.
  • Users reported issues with the initial setup not being intuitive, limitations in customization options, and the need for additional costs to access advanced features and analytics.
Outgrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Customer Support
30
Helpful
28
Features
27
Easy Setup
23
Cons
Learning Curve
11
Limited Features
11
Missing Features
11
Expensive
10
Limited Customization
8
View All Pros and Cons
Outgrow features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.1
9.7
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
9.8
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Outgrow
Company Website
Year Founded
2012
HQ Location
New York, NY
Twitter
@OutgrowCo
3,626 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
LiveAgent
(1,531)4.5 out of 5
14th Easiest To Use in Enterprise Feedback Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
    • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
    • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Features
    48
    Customer Support
    45
    Helpful
    42
    Efficiency
    36
    Cons
    Learning Curve
    12
    Missing Features
    11
    Not Intuitive
    10
    Steep Learning Curve
    10
    Integration Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
  • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
  • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Features
48
Customer Support
45
Helpful
42
Efficiency
36
Cons
Learning Curve
12
Missing Features
11
Not Intuitive
10
Steep Learning Curve
10
Integration Issues
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
483 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Kapture CX
(359)4.5 out of 5
12th Easiest To Use in Enterprise Feedback Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Team Leader
    • Manager
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 59% Mid-Market
    • 28% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer relationship management tool that assists in managing customer communication, ticket assignment, and report generation.
    • Users frequently mention the user-friendly interface, efficient ticket management, and the ability to capture and document critical customer interactions as key benefits of Kapture CX.
    • Reviewers experienced issues such as delayed notifications, complex initial setup, and occasional system slowdowns when handling high ticket volumes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    92
    Helpful
    86
    User-Friendly
    78
    Efficiency
    76
    Cons
    Slow Performance
    58
    Slow Loading
    54
    Slow Speed
    46
    Delays
    42
    Improvement Needed
    39
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.1
    6.7
    Brand Design Consistency
    Average: 9.0
    5.0
    Feedback Collection
    Average: 9.2
    5.0
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    569 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Team Leader
  • Manager
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 59% Mid-Market
  • 28% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer relationship management tool that assists in managing customer communication, ticket assignment, and report generation.
  • Users frequently mention the user-friendly interface, efficient ticket management, and the ability to capture and document critical customer interactions as key benefits of Kapture CX.
  • Reviewers experienced issues such as delayed notifications, complex initial setup, and occasional system slowdowns when handling high ticket volumes.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
92
Helpful
86
User-Friendly
78
Efficiency
76
Cons
Slow Performance
58
Slow Loading
54
Slow Speed
46
Delays
42
Improvement Needed
39
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.1
6.7
Brand Design Consistency
Average: 9.0
5.0
Feedback Collection
Average: 9.2
5.0
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Kapture CX
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
141 Twitter followers
LinkedIn® Page
www.linkedin.com
569 employees on LinkedIn®
Frill
(24)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer feedback, Roadmap & Announcements wrapped into one affordable product.

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Frill features and usability ratings that predict user satisfaction
    9.8
    Ease of Use
    Average: 9.1
    9.8
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Frill
    HQ Location
    United Kingdom
    Twitter
    @frill
    128 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer feedback, Roadmap & Announcements wrapped into one affordable product.

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 100% Small-Business
Frill features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.8
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Frill
HQ Location
United Kingdom
Twitter
@frill
128 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Usersnap
(93)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-cen

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Usersnap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    6
    Ease of Use
    5
    Easy Integrations
    4
    Automation
    2
    Features
    2
    Cons
    Expensive
    3
    Missing Features
    2
    Cluttered Interface
    1
    Custom Fields Issues
    1
    Dashboard Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Usersnap features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.1
    Brand Design Consistency
    Average: 9.0
    9.7
    Feedback Collection
    Average: 9.2
    9.4
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Usersnap
    Company Website
    Year Founded
    2013
    HQ Location
    Perg, Austria
    Twitter
    @usersnap
    2,832 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-cen

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
Usersnap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
6
Ease of Use
5
Easy Integrations
4
Automation
2
Features
2
Cons
Expensive
3
Missing Features
2
Cluttered Interface
1
Custom Fields Issues
1
Dashboard Issues
1
View All Pros and Cons
Usersnap features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.1
Brand Design Consistency
Average: 9.0
9.7
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Usersnap
Company Website
Year Founded
2013
HQ Location
Perg, Austria
Twitter
@usersnap
2,832 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Qualaroo
(48)4.3 out of 5
Entry Level Price:$69.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualaroo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Insights
    1
    Features
    1
    Feedback
    1
    Feedback Quality
    1
    Survey Creation
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualaroo features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    9.4
    Brand Design Consistency
    Average: 9.0
    9.1
    Feedback Collection
    Average: 9.2
    9.4
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualaroo
    Year Founded
    2012
    HQ Location
    San Antonio, TX
    Twitter
    @Qualaroo
    37,007 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
Qualaroo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Insights
1
Features
1
Feedback
1
Feedback Quality
1
Survey Creation
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Qualaroo features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.4
Brand Design Consistency
Average: 9.0
9.1
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Qualaroo
Year Founded
2012
HQ Location
San Antonio, TX
Twitter
@Qualaroo
37,007 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Canny
(104)4.6 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    11
    Feedback Management
    10
    Easy Integrations
    9
    Customer Support
    8
    Cons
    Missing Features
    6
    Idea Duplication
    5
    Integration Issues
    5
    Integration Difficulty
    4
    Ticket Management
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canny features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.1
    8.2
    Brand Design Consistency
    Average: 9.0
    9.2
    Feedback Collection
    Average: 9.2
    8.8
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canny
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @cannyHQ
    4,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
Canny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
11
Feedback Management
10
Easy Integrations
9
Customer Support
8
Cons
Missing Features
6
Idea Duplication
5
Integration Issues
5
Integration Difficulty
4
Ticket Management
3
View All Pros and Cons
Canny features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.1
8.2
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
8.8
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Canny
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@cannyHQ
4,439 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Nicereply
(431)4.5 out of 5
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

    Users
    • Customer Support Agent
    • Customer Support Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nicereply features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.6
    Feedback Aggregation
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nice Reply s.r.o.
    Year Founded
    2012
    HQ Location
    Bratislava
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

Users
  • Customer Support Agent
  • Customer Support Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 32% Small-Business
Nicereply features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.9
Seller Details
Seller
Nice Reply s.r.o.
Year Founded
2012
HQ Location
Bratislava
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
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