Top Free Enterprise Feedback Management Software

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 319

Category Stats (Sep 2026)

  • Average Rating: 4.5/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caplena (+0.38%) - Among all products in this category, Caplena recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,900+ Authentic Reviews
  • 319+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, ReputationStacker, Glassbox, Userback, Delighted, and Simplesat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=delighted&focus%5B%5D=simplesat)

Agentforce Service (formerly Salesforce Service Cloud)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

Average Rating: 4.4/5.0

Total Reviews: 7,880

How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users find Agentforce Service to be easy to configure and use, enhancing productivity and supporting service requirements effectively.
  • Users appreciate the user-friendly UI of Agentforce Service, facilitating easy setup and streamlined case management.
  • Users appreciate the streamlined case management of Agentforce Service, making it easy to keep cases organized and efficient.
  • Users value the efficiency of Agentforce Service, benefiting from its easy setup and seamless integration capabilities.
  • Users value the ease of setup and helpful features in Salesforce Service Cloud, enhancing overall efficiency and support speed.
Cons
  • Users find the complexity of Agentforce Service challenging, especially for new users and custom integrations.
  • Users find the learning curve steep for new users, particularly in configuring automation and workflows effectively.
  • Users find the steep learning curve of Agentforce Service challenging, requiring significant time and training for proficiency.
  • Users find the service to be expensive, especially with additional licensing and feature costs adding up quickly.
  • Users find the complex usability of Agentforce Service challenging, requiring technical expertise for optimal setup and customization.

What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 2,911

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How Do G2 Users Rate HubSpot Service Hub?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.7/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
  • Users appreciate the user-friendly ticketing management of HubSpot Service Hub, enhancing efficiency and customer satisfaction.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.
  • Users experience ticketing issues due to limited merging features and slower response times compared to other helpdesk solutions.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 127

How Do G2 Users Rate ReputationStacker?

  • Ease of Use: 9.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 57% Small, 32% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be simple and easy to use, enabling effortless integration and effective review collection.
  • Users value the ease of use of ReputationStacker, finding it simplifies online reputation management effortlessly.
  • Users praise the automation of review collection by ReputationStacker, enhancing their online reputation management effortlessly.
  • Users love the automation of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
  • Users appreciate the easy setup of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.
Cons
  • Users experience connection issues with ReputationStacker, but appreciate the strong onboarding support provided.
  • Users find the difficult learning curve in combining filters frustrating, wishing for better documentation and guidance.
  • Users find the costly extra charges for exceeding the text message limit frustrating and inconvenient.
  • Users find filtering options confusing when multiple criteria are combined, highlighting a need for better documentation.
  • Users appreciate the filtering limitations of ReputationStacker, expressing a need for better guidance on combining multiple options.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Userback

Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. Feedback items are enriched with screenshots, session data, and technical metadata so product teams can make informed decisions quickly, without switching between tools. - Visual feedback and bug reporting: Users submit annotated screenshots, screen recordings, and comments directly within the app. Bug reports automatically capture console logs, browser details, and other technical metadata for faster troubleshooting. - Session replay: Visualizes real user behavior alongside submitted feedback, helping teams identify and address issues in context. - In-app surveys and feature portal: Customizable NPS, CSAT, and CES surveys measure user sentiment and satisfaction. The feature portal lets teams manage, prioritize, and validate product ideas with their customer base. - AI-powered insights and automation: AI automatically categorizes feedback as bugs, ideas, or general inquiries, detects sentiment, and generates titles. Automation rules handle tasks like assignment and setting due dates. - Integrations and browser extension: Userback integrates with tools including Jira, Slack, Intercom, ClickUp, and GitHub. A browser extension is available for capturing feedback from any website or web application. Userback offers a Free Plan with essential features. Paid plans scale according to user needs, and all plans, including Free, support unlimited feedback collection.

Average Rating: 4.7/5.0

Total Reviews: 282

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How Do G2 Users Rate Userback?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 7.5/10 (Category avg: 9.0/10)
  • Feedback Collection: 7.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Userback?

  • Seller: Userback
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Brisbane
  • Twitter: @userbackio
    202 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 81% Small, 8% Medium

What Do G2 Reviewers Say About Userback?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Userback, enjoying its intuitive interface and seamless feedback integration.
  • Users appreciate the easy feedback management of Userback, streamlining communication and improving issue identification with intuitive tools.
  • Users love the simple setup of Userback, making integration and feedback management quick and efficient.
  • Users appreciate the seamless integration and built-in screen capture features of Userback, enhancing their feedback collection process.
  • Users praise the simple and intuitive UI of Userback, streamlining feedback collection and management effortlessly.
Cons
  • Users note the limited customization options for visual design, making it hard to align with brand identity.
  • Users find feature limitations frustrating, especially regarding control over widget colors and overwhelming notifications.
  • Users desire missing features like customizable widget colours and multiple issue resolution states for better usability.
  • Users find the limited features of Userback restrict their ability to add clients and customize configurations.
  • Users find the limited options for user management restrictive, impacting their ability to tailor workflows effectively.

What Are Recent G2 Reviews of Userback?

What Are G2 Users Discussing About Userback?

Delighted

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Average Rating: 4.7/5.0

Total Reviews: 58

How Do G2 Users Rate Delighted?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.9/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Delighted?

  • Seller: Qualtrics
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • Twitter: @Qualtrics
    42,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,647 employees on LinkedIn®
  • Ownership: NASDAQ: XM

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 41% Small

What Are Recent G2 Reviews of Delighted?

What Are G2 Users Discussing About Delighted?

Simplesat

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 164

How Do G2 Users Rate Simplesat?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Simplesat?

  • Seller: Simplesat
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Seattle, Washington
  • Twitter: @simplesat
    192 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 57% Small, 39% Medium

What Do G2 Reviewers Say About Simplesat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction.
  • Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process.
  • Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback.
  • Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs.
  • Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems.
Cons
  • Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively.
  • Users find the complex usability of Simplesat challenging, making setup less straightforward than desired.
  • Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow.
  • Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage.
  • Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow.

What Are Recent G2 Reviews of Simplesat?

What Are G2 Users Discussing About Simplesat?

UserTesting

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Average Rating: 4.4/5.0

Total Reviews: 735

How Do G2 Users Rate UserTesting?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind UserTesting?

  • Seller: UserTesting
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @usertesting
    42,832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,876 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: UX Researcher, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 37% Medium

What Do G2 Reviewers Say About UserTesting?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of UserTesting, enabling quick setup and feedback for effective digital experiences.
  • Users value the valuable insights UserTesting provides, enhancing understanding of consumer sentiment effectively and efficiently.
  • Users value the time-saving feedback from UserTesting, allowing for swift, informed decisions without guesswork.
  • Users praise the helpful and quick customer support of UserTesting, enhancing their overall experience and effectiveness.
  • Users value the insightful feedback tools of UserTesting, enhancing understanding of consumer sentiment effectively and efficiently.
Cons
  • Users face testing difficulties due to technical issues and limited quality of participants in unmoderated studies.
  • Users express frustration over missing features in UserTesting, highlight difficulties with notes and survey formatting.
  • Users report survey issues, including limited lanes, low participant quality, and lengthy wait times for results.
  • Users find UserTesting to be expensive, especially considering the quality of the participant pool and support services.
  • Users find the limited functionality of UserTesting, particularly in analysis and feature reliability, frustrating at times.

What Are Recent G2 Reviews of UserTesting?

What Are G2 Users Discussing About UserTesting?

Great Recruiters

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry.

Average Rating: 4.9/5.0

Total Reviews: 165

How Do G2 Users Rate Great Recruiters?

  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.8/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Great Recruiters?

  • Seller: Great Recruiters
  • Year Founded: 2017
  • HQ Location: Troy, Michigan
  • Twitter: @great_recruiter
    324 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Technical Recruiter
  • Top Industries: Staffing and Recruiting, Hospital & Health Care
  • Company Size: 48% Medium, 47% Small

What Do G2 Reviewers Say About Great Recruiters?

AI-generated summary from verified user reviews

Pros
  • Users find Great Recruiters to be most helpful in improving service and boosting team morale through valuable feedback.
  • Users value the ease of use of Great Recruiters, enhancing their recruitment experience and accountability.
  • Users find real-time feedback collection invaluable for enhancing recruitment processes and boosting team morale.
  • Users appreciate the valuable real-time feedback from candidates, enhancing the hiring process and boosting team morale.
  • Users value the outstanding customer support from Great Recruiters, enhancing their recruitment process and candidate experience.
Cons
  • Users desire missing features like search capabilities, ATS integration, and improved review handling for enhanced usability.
  • Users find the verification issues frustrating, especially when great reviews remain unverified, impacting credibility.
  • Users find the timing of review requests problematic, as it can lead to inaccurate and unconstructive feedback.
  • Users note that the timing of review requests needs improvement to ensure more accurate feedback and engagement.
  • Users find the review process of Great Recruiters to be not intuitive, leading to frustration and confusion.

What Are Recent G2 Reviews of Great Recruiters?

Outgrow

Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes.

Average Rating: 4.7/5.0

Total Reviews: 318

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How Do G2 Users Rate Outgrow?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Outgrow?

  • Seller: Outgrow
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, NY
  • Twitter: @OutgrowCo
    3,719 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Outgrow?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Outgrow, appreciating its intuitive design and quick setup for effective solutions.
  • Users commend the exceptional customer support of Outgrow, highlighting their responsiveness and helpfulness throughout the experience.
  • Users value Outgrow's comprehensive tools for quizzes and calculators, enhancing lead generation and user engagement effectively.
  • Users find Outgrow to be quick and easy to use, facilitating fast implementation and effective lead generation.
  • Users appreciate the easy setup of Outgrow, allowing for quick implementation and immediate engagement with customers.
Cons
  • Users find the learning curve of Outgrow challenging, particularly with navigation and various quiz types for new users.
  • Users find limited features in Outgrow, with basic designs and lacking advanced options for effective lead generation.
  • Users find the missing features in Outgrow's basic plan limit their functionality and customization options.
  • Users find the pricing of Outgrow to be expensive, making it hard to justify its value for low usage.
  • Users find limited customization options in Outgrow, leading to extra costs and basic-looking outputs.

What Are Recent G2 Reviews of Outgrow?

Aha!

Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.

Average Rating: 4.4/5.0

Total Reviews: 361

How Do G2 Users Rate Aha!?

  • Ease of Use: 7.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.9/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Aha!?

  • Seller: Aha! Labs
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Menlo Park, CA
  • Twitter: @aha_io
    22,142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    143 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 31% Large

What Do G2 Reviewers Say About Aha!?

AI-generated summary from verified user reviews

Pros
  • Users commend Aha! for its excellent customer support, especially during implementation and the trial phase.
  • Users value the ease of use of Aha!, appreciating its clarity and intuitive design for efficient project management.
  • Users appreciate the clarity and intuitive design of Aha!, enabling effective product management throughout the development lifecycle.
  • Users value the smooth integration with Azure DevOps, enhancing their product management capabilities effectively.
  • Users value the customization options in Aha!, allowing seamless integration and adaptation to specific workflows and needs.
Cons
  • Users struggle with a steep learning curve, making it difficult to find settings and configure the tool effectively.
  • Users find limited features in Aha!, hindering customizability and integration with other development tools.
  • Users note missing features in Aha!, highlighting issues with Gantt intuitiveness and user management limitations.
  • Users find difficult navigation in Aha!, often struggling to locate settings and configurations effectively.
  • Users find the learning difficulty significant due to less intuitive Gantt features and lack of support tools.

What Are Recent G2 Reviews of Aha!?

What Are G2 Users Discussing About Aha!?

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Average Rating: 4.8/5.0

Total Reviews: 87

How Do G2 Users Rate TheySaid?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.5/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.9/10 (Category avg: 8.9/10)

Who Is the Company Behind TheySaid?

  • Seller: Theysaid inc.
  • Year Founded: 2023
  • HQ Location: Salt Lake City, US
  • Twitter: @TheySaidHQ
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Small, 33% Medium

What Do G2 Reviewers Say About TheySaid?

AI-generated summary from verified user reviews

Pros
  • Users commend the adaptive and coherent AI in TheySaid, noting its insightful responses enhance their experience.
  • Users appreciate the ease of use of TheySaid, highlighting its simplicity and great overall experience.
  • Users find the ease of use of TheySaid refreshing, making their experience smooth and enjoyable.
  • Users value the efficiency of TheySaid, noting its practical fit for various business needs.
  • Users found the AI to be adaptive, coherent, and insightful, enhancing their overall experience with TheySaid.
Cons
  • Users feel that incorporating visual graphics for reporting in TheySaid would greatly enhance their experience.
  • Users find difficult reporting to be a challenge, lacking helpful visual graphics for data presentation.
  • Users feel that the limited reporting options hinder effective data visualization and analysis within TheySaid.
  • Users feel that the reporting is poor, lacking visual graphics for better data comprehension and analysis.

What Are Recent G2 Reviews of TheySaid?

Sogolytics

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences.

Average Rating: 4.6/5.0

Total Reviews: 86

How Do G2 Users Rate Sogolytics?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.5/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Sogolytics?

  • Seller: Sogolytics
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Herndon, VA
  • Twitter: @Sogolytics
    8,657 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    119 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Education Management
  • Company Size: 49% Small, 28% Medium

What Do G2 Reviewers Say About Sogolytics?

AI-generated summary from verified user reviews

Pros
  • Users commend Sogolytics for its excellent customer support, making the platform accessible even for amateurs.
  • Users rave about the ease of use of Sogolytics, enabling effortless survey creation and participant feedback collection.
  • Users appreciate the balance between ease of use and powerful measuring tools provided by Sogolytics for feedback collection.
  • Users appreciate the effective feedback management of Sogolytics, facilitating meaningful insights and easy survey creation.
  • Users value the helpful support from Sogolytics, enhancing their experience and aiding in effective data collection.
Cons
  • Users find the report saving functionality confusing, complicating their ability to work efficiently with saved reports and filters.
  • Users find the inadequate filtering functionality confusing, complicating the process of saving and managing reports efficiently.
  • Users find Sogolytics to be not intuitive, requiring staff assistance to navigate effectively.
  • Users find the survey issues challenging, especially regarding report saving and navigating saved filters.

What Are Recent G2 Reviews of Sogolytics?

What Are G2 Users Discussing About Sogolytics?

Usersnap

Usersnap turns every piece of user feedback into one connected loop for evidence-led product planning. Cross-functional product teams rely on Usersnap to gain clarity on problems and make impactful decisions, faster. Companies like Red Hat, Erste Bank, LEGO, and Harvard University partner with Usersnap to power enterprise growth and operations. Your scalable workflow: capture, connect, understand, act, and engage. Key features: 🔌 MCP Server: Query your centralized Usersnap insights in natural language, right from the AI tools your team already works in. Reference with quantitative data sources like Mixpanel, and write findings straight back to the Opportunity Board. 📡 Channels: Ingest feedback in from wherever your customer conversations already happen, with AI extraction that turns CS tickets and sales calls into structured, actionable product insights. 🧠 Sentiment Sensor: AI-powered analysis that triages and classifies feedback by topic and sentiment, surfacing trends and emerging problems as they form. Get root-cause context and actionable hypotheses so you can focus on the right solutions. 📋 Opportunity Board: Turn signals into scored, prioritized opportunities your whole team can rally around. Share with stakeholders so everyone stays aligned on what you're working on and why. 📣 Announcements & Changelog: Reach users right where they already pay attention, at scale. Engage the right segments and close the loop to build lasting trust.

Average Rating: 4.5/5.0

Total Reviews: 90

How Do G2 Users Rate Usersnap?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.1/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.7/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Usersnap?

  • Seller: Usersnap
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Perg, Austria
  • Twitter: @usersnap
    2,811 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 30% Medium

What Do G2 Reviewers Say About Usersnap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly integrations with popular tools like Jira, enhancing feedback processes efficiently.
  • Users appreciate the ease of use of Usersnap, enjoying its seamless integration and quick feedback sharing.
  • Users love the easy integrations of Usersnap, enhancing feedback management with popular tools like Jira.
  • Users appreciate the automation features of Usersnap, simplifying feedback collection and integration with existing tools.
  • Users appreciate the ease of capturing feedback with Usersnap, benefiting from its seamless integration and responsive interface.
Cons
  • Users find the pricing for Usersnap to be expensive, especially for small companies needing advanced features.
  • Users face missing features in Usersnap, making it difficult to submit tickets effectively and efficiently.
  • Users find the cluttered interface of Usersnap's dashboard discouraging and unorganized, impacting usability negatively.
  • Users face custom fields issues with missing categories, complicating ticket submissions for new clients.
  • Users experience a disorganized dashboard that hampers usability and is further frustrated by high subscription costs.

What Are Recent G2 Reviews of Usersnap?

What Are G2 Users Discussing About Usersnap?

Heap by Contentsquare

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

Average Rating: 4.4/5.0

Total Reviews: 1,074

How Do G2 Users Rate Heap by Contentsquare?

  • Ease of Use: 8.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Heap by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About Heap by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users find Heap by Contentsquare to be incredibly easy to use, requiring minimal configuration and no learning curve.
  • Users appreciate the auto capture feature of Heap, simplifying tracking and saving time on user behavior analysis.
  • Users appreciate Heap's automation of event tracking, saving time and simplifying user behavior analysis without extensive engineering support.
  • Users appreciate Heap's efficiency, as it simplifies tracking and saves significant time for teams.
  • Users appreciate the intuitive UI of Heap, enabling effortless event tracking without coding or engineering assistance.
Cons
  • Users experience data inaccuracy with Heap, leading to discrepancies compared to Google Analytics and overwhelming data collection.
  • Users struggle with data management issues due to discrepancies and overwhelming amounts of data in Heap.
  • Users experience slow performance with Heap by Contentsquare, often citing delays and lags during data analysis.
  • Users find the complex features of Heap challenging, especially with a steep learning curve and inconsistent support.
  • Users find the overwhelming amount of data from Heap difficult to sift through for valuable insights.

What Are Recent G2 Reviews of Heap by Contentsquare?

What Are G2 Users Discussing About Heap by Contentsquare?

LiveAgent

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Average Rating: 4.5/5.0

Total Reviews: 1,480

How Do G2 Users Rate LiveAgent?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Year Founded: 2004
  • HQ Location: Bratislava
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024