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Top Free Enterprise Feedback Management Software

Check out our list of free Enterprise Feedback Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Enterprise Feedback Management Software to ensure you get the right product.

View Free Enterprise Feedback Management Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
78 Enterprise Feedback Management Products Available
View all Enterprise Feedback Management Software
View all Enterprise Feedback Management Software
HubSpot Service Hub
(2,887)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • GJ
    What I like the most is that it has so many amazing features such as ticketing system. knowledge base, live chat, team email, automation, etc. in... Read review
    Amisha C.
    AC
    I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,232 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.8
GJ
What I like the most is that it has so many amazing features such as ticketing system. knowledge base, live chat, team email, automation, etc. in... Read review
Amisha C.
AC
I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow... Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,232 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
Nicereply
(431)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

    Users
    • Customer Support Agent
    • Customer Support Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nicereply features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.6
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Heather H.
    HH
    The ease of use and display of customer experience feedback Read review
    Verified User in Wine and Spirits
    IW
    The product itself is user-friendly, but I did need some assistance along the way and their customer support team was very prompt and polite. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nice Reply s.r.o.
    Year Founded
    2012
    HQ Location
    Bratislava
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

Users
  • Customer Support Agent
  • Customer Support Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 32% Small-Business
Nicereply features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.8
Heather H.
HH
The ease of use and display of customer experience feedback Read review
Verified User in Wine and Spirits
IW
The product itself is user-friendly, but I did need some assistance along the way and their customer support team was very prompt and polite. Read review
Seller Details
Seller
Nice Reply s.r.o.
Year Founded
2012
HQ Location
Bratislava
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
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Salesforce Service Cloud
(7,199)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    8.7
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.3
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Medical Practice
    UM
    Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve... Read review
    Verified User in Hospital & Health Care
    UH
    I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,902 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.8
Verified User in Medical Practice
UM
Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve... Read review
Verified User in Hospital & Health Care
UH
I appreciate that it provides a unified console where agents can access all customer data, history, and current cases. This setup enhances... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,902 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Outgrow
(329)4.7 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outgrow is a content creation software that allows users to create interactive elements such as quizzes, surveys, calculators, and games for their websites.
    • Users like Outgrow's user-friendly interface, its ability to create engaging content without coding, and the excellent customer support that provides quick and effective solutions.
    • Users experienced issues with Outgrow's pricing, finding it high for smaller teams or startups, and also reported limitations in advanced customization options and difficulties in initial setup.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outgrow features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 9.1
    9.7
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    9.8
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outgrow
    Year Founded
    2012
    HQ Location
    New York, NY
    Twitter
    @OutgrowCo
    3,526 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outgrow is a content creation software that allows users to create interactive elements such as quizzes, surveys, calculators, and games for their websites.
  • Users like Outgrow's user-friendly interface, its ability to create engaging content without coding, and the excellent customer support that provides quick and effective solutions.
  • Users experienced issues with Outgrow's pricing, finding it high for smaller teams or startups, and also reported limitations in advanced customization options and difficulties in initial setup.
Outgrow features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.1
9.7
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
9.8
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Outgrow
Year Founded
2012
HQ Location
New York, NY
Twitter
@OutgrowCo
3,526 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Simplesat
(165)4.8 out of 5
2nd Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:$119.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

    Users
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 56% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Simplesat features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.3
    Feedback Collection
    Average: 9.2
    9.3
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    Simplesat is a simple plugin that works easily after installation. Doesn't require that you do a whole lot of programming, and it's easy to... Read review
    AO
    The simplicity and the dashboard are great but what is really nice is the ease of integration with our RMM which does not have a client survey... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Simplesat
    Company Website
    Year Founded
    2016
    HQ Location
    Seattle, Washington
    Twitter
    @simplesat
    191 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

Users
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 56% Small-Business
  • 39% Mid-Market
Simplesat features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.8
Verified User in Information Technology and Services
UI
Simplesat is a simple plugin that works easily after installation. Doesn't require that you do a whole lot of programming, and it's easy to... Read review
AO
The simplicity and the dashboard are great but what is really nice is the ease of integration with our RMM which does not have a client survey... Read review
Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
191 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
UserTesting
(786)4.4 out of 5
View top Consulting Services for UserTesting
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.0
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Don H.
    DH
    In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions,... Read review
    Verified User in Retail
    ER
    Super helpful at gathering quick customer insights across our product life cycle Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,017 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,813 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.8
Don H.
DH
In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions,... Read review
Verified User in Retail
ER
Super helpful at gathering quick customer insights across our product life cycle Read review
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,017 Twitter followers
LinkedIn® Page
www.linkedin.com
1,813 employees on LinkedIn®
Heap
(1,097)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heap features and usability ratings that predict user satisfaction
    8.1
    Ease of Use
    Average: 9.1
    8.7
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    9.1
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RG
    It is very easy to use and offers a lot of options to both technical and untechnical audiences. Read review
    Heidi J.
    HJ
    The Heap team is great - very supportive and good technical expertise. The product is very robust in its capabilities - it can handle more complex... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,742 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap features and usability ratings that predict user satisfaction
8.1
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.8
RG
It is very easy to use and offers a lot of options to both technical and untechnical audiences. Read review
Heidi J.
HJ
The Heap team is great - very supportive and good technical expertise. The product is very robust in its capabilities - it can handle more complex... Read review
Seller Details
Seller
Contentsquare
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,586 Twitter followers
LinkedIn® Page
www.linkedin.com
1,742 employees on LinkedIn®
Swell
(372)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp

    Users
    • Office Manager
    • Owner
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Swell features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.1
    9.3
    Brand Design Consistency
    Average: 9.0
    8.8
    Feedback Collection
    Average: 9.2
    8.6
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • HW
    Onboarding with Swell is easy and educational. The program is very user-friendly and Caleb, our integrator, guided us along in several webinars. We... Read review
    Antea L.
    AL
    No trouble! Easy to access and hassle free! Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SocialSwell
    Year Founded
    2016
    HQ Location
    Salt Lake City, Utah
    Twitter
    @Swell_Reviews
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp

Users
  • Office Manager
  • Owner
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
Swell features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.1
9.3
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.8
HW
Onboarding with Swell is easy and educational. The program is very user-friendly and Caleb, our integrator, guided us along in several webinars. We... Read review
Antea L.
AL
No trouble! Easy to access and hassle free! Read review
Seller Details
Seller
SocialSwell
Year Founded
2016
HQ Location
Salt Lake City, Utah
Twitter
@Swell_Reviews
2 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Alchemer Digital
(194)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alchemer Mobile is a mobile customer-feedback product for in-app engagement, retention, and feedback collection. Alchemer Mobile helps mobile product managers, product marketers, and customer experien

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 45% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alchemer Digital features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.4
    Brand Design Consistency
    Average: 9.0
    8.8
    Feedback Collection
    Average: 9.2
    8.4
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rodolfo M.
    RM
    I love the Love Dialog. It has worked wonderfully for us, specially in the Apple Store, with the automatic in-app rating. It has helped us... Read review
    Verified User in Education Management
    UE
    Apptentive is an amazing tool that helps us to establish a meaningful relationship with the customers in plenty of ways that starts with gathering... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alchemer
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,046 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    216 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alchemer Mobile is a mobile customer-feedback product for in-app engagement, retention, and feedback collection. Alchemer Mobile helps mobile product managers, product marketers, and customer experien

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 45% Enterprise
  • 39% Mid-Market
Alchemer Digital features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.4
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.4
Feedback Aggregation
Average: 8.8
Rodolfo M.
RM
I love the Love Dialog. It has worked wonderfully for us, specially in the Apple Store, with the automatic in-app rating. It has helped us... Read review
Verified User in Education Management
UE
Apptentive is an amazing tool that helps us to establish a meaningful relationship with the customers in plenty of ways that starts with gathering... Read review
Seller Details
Seller
Alchemer
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,046 Twitter followers
LinkedIn® Page
www.linkedin.com
216 employees on LinkedIn®
Sogolytics
(86)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Education Management
    Market Segment
    • 49% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sogolytics features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.5
    Feedback Collection
    Average: 9.2
    9.1
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DW
    Excellent management of surveys behind the scenes from creation to publishing to data gathering, with an interface that is easy to use and... Read review
    Adika S.
    AS
    Me SoGoSurvey is a great tool that allows you to: Automate data collection and analysis, and identify trends, demands and customer... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sogolytics
    Company Website
    Year Founded
    2013
    HQ Location
    Herndon, VA
    Twitter
    @Sogolytics
    8,707 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

Users
No information available
Industries
  • Non-Profit Organization Management
  • Education Management
Market Segment
  • 49% Small-Business
  • 27% Mid-Market
Sogolytics features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.8
DW
Excellent management of surveys behind the scenes from creation to publishing to data gathering, with an interface that is easy to use and... Read review
Adika S.
AS
Me SoGoSurvey is a great tool that allows you to: Automate data collection and analysis, and identify trends, demands and customer... Read review
Seller Details
Seller
Sogolytics
Company Website
Year Founded
2013
HQ Location
Herndon, VA
Twitter
@Sogolytics
8,707 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
Canny
(104)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canny features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.1
    8.2
    Brand Design Consistency
    Average: 9.0
    9.2
    Feedback Collection
    Average: 9.2
    8.8
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Leisure, Travel & Tourism
    UL
    I like that is it is much simplere than Aha and easier to understand with less going on. It lets me and the PMs who work for me easily stay on top... Read review
    Rohan S.
    RS
    It's ease of setup is amazing. For a product that enables us to do so much. Right from allowing users to easily share feature requests to helping... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canny
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @cannyHQ
    4,443 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
Canny features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.1
8.2
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
8.8
Feedback Aggregation
Average: 8.8
Verified User in Leisure, Travel & Tourism
UL
I like that is it is much simplere than Aha and easier to understand with less going on. It lets me and the PMs who work for me easily stay on top... Read review
Rohan S.
RS
It's ease of setup is amazing. For a product that enables us to do so much. Right from allowing users to easily share feature requests to helping... Read review
Seller Details
Seller
Canny
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@cannyHQ
4,443 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Medallia Agile Research
(65)4.3 out of 5
Save to My Lists
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Agile Research features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    7.9
    Feedback Collection
    Average: 9.2
    7.9
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Olivia V.
    OV
    I like best how they already have templates for you to begin a trial for a survey Read review
    Verified User in Hospitality
    AH
    The back-end reporting features are great and easy to understand. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 38% Small-Business
Medallia Agile Research features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
7.9
Feedback Collection
Average: 9.2
7.9
Feedback Aggregation
Average: 8.8
Olivia V.
OV
I like best how they already have templates for you to begin a trial for a survey Read review
Verified User in Hospitality
AH
The back-end reporting features are great and easy to understand. Read review
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,277 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
Phone
650-321-3000
Usersnap
(93)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-cen

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Usersnap features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.1
    Brand Design Consistency
    Average: 9.0
    9.7
    Feedback Collection
    Average: 9.2
    9.4
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Gabriel S.
    GS
    The dashboard's intuitiveness and effortless setup. Seamless integrations like Jira and Azure DevOps Cost-effective and flexible pricing,... Read review
    Verified User in Internet
    UI
    Widgets- user experience is smooth and scalable Bug tracking workflow can be understood easily A multitude of ways to configure feedback... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Usersnap
    Company Website
    Year Founded
    2013
    HQ Location
    Perg, Austria
    Twitter
    @usersnap
    2,842 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-cen

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
Usersnap features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.1
Brand Design Consistency
Average: 9.0
9.7
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.8
Gabriel S.
GS
The dashboard's intuitiveness and effortless setup. Seamless integrations like Jira and Azure DevOps Cost-effective and flexible pricing,... Read review
Verified User in Internet
UI
Widgets- user experience is smooth and scalable Bug tracking workflow can be understood easily A multitude of ways to configure feedback... Read review
Seller Details
Seller
Usersnap
Company Website
Year Founded
2013
HQ Location
Perg, Austria
Twitter
@usersnap
2,842 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
LiveAgent
(1,531)4.5 out of 5
13th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that provides ticketing, live chat, and email options for managing customer inquiries and issues.
    • Reviewers like the ease of use, efficient ticketing system, multiple support channels, and the ability to categorize tickets by department or project, which helps in quick identification and routing of tasks.
    • Reviewers mentioned issues with the basic control panel interface, slow page loading times during high traffic, difficulty in mobile platform integration, and the need for extensive training to effectively use the platform.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that provides ticketing, live chat, and email options for managing customer inquiries and issues.
  • Reviewers like the ease of use, efficient ticketing system, multiple support channels, and the ability to categorize tickets by department or project, which helps in quick identification and routing of tasks.
  • Reviewers mentioned issues with the basic control panel interface, slow page loading times during high traffic, difficulty in mobile platform integration, and the need for extensive training to effectively use the platform.
LiveAgent features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
485 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
BugHerd
(176)4.8 out of 5
12th Easiest To Use in Enterprise Feedback Management software
Save to My Lists
Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's

    Users
    • Project Manager
    Industries
    • Marketing and Advertising
    • Design
    Market Segment
    • 70% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BugHerd features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    9.3
    Feedback Collection
    Average: 9.2
    9.3
    Feedback Aggregation
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Benjamin M.
    BM
    Bugherd makes it simple for me to gather client and user feedback on websites. I insert a script, and a toggle appears on the page that allows you... Read review
    Stephen T.
    ST
    I've been on the development end of about 50 projects in BugHerd, each one a different website I've made. That amounts to around 3000 bugs. BugHerd... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BugHerd
    Company Website
    Year Founded
    2011
    HQ Location
    Melbourne
    Twitter
    @bugherd
    1,616 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's

Users
  • Project Manager
Industries
  • Marketing and Advertising
  • Design
Market Segment
  • 70% Small-Business
  • 23% Mid-Market
BugHerd features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.8
Benjamin M.
BM
Bugherd makes it simple for me to gather client and user feedback on websites. I insert a script, and a toggle appears on the page that allows you... Read review
Stephen T.
ST
I've been on the development end of about 50 projects in BugHerd, each one a different website I've made. That amounts to around 3000 bugs. BugHerd... Read review
Seller Details
Seller
BugHerd
Company Website
Year Founded
2011
HQ Location
Melbourne
Twitter
@bugherd
1,616 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®