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Best Enterprise Feedback Management Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Enterprise Feedback Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise Feedback Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise Feedback Management category.

In addition to qualifying for inclusion in the Enterprise Feedback Management Software category, to qualify for inclusion in the Enterprise Business Enterprise Feedback Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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18 Listings in Enterprise Feedback Management Software Available

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    G2 Score
Salesforce Service Cloud
(7,199)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,715
    Features
    1,505
    Case Management
    1,485
    Efficiency
    1,298
    Helpful
    826
    Cons
    Complexity
    907
    Learning Curve
    784
    Steep Learning Curve
    621
    Missing Features
    591
    Expensive
    580
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    8.7
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.3
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,721 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,715
Features
1,505
Case Management
1,485
Efficiency
1,298
Helpful
826
Cons
Complexity
907
Learning Curve
784
Steep Learning Curve
621
Missing Features
591
Expensive
580
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,721 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Glassbox
(804)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Enterprise Feedback Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    174
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.7
    Ease of Use
    Average: 9.1
    10.0
    Brand Design Consistency
    Average: 9.0
    10.0
    Feedback Collection
    Average: 9.2
    10.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,827 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
174
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Session Management
62
Learning Curve
61
Missing Features
54
View All Pros and Cons
Glassbox features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,827 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
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HubSpot Service Hub
(2,887)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    314
    Features
    202
    Helpful
    156
    Efficiency
    141
    Case Management
    139
    Cons
    Missing Features
    116
    Limited Customization
    87
    Limited Features
    86
    Lack of Features
    74
    Ticket Management
    66
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.7
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    786,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
314
Features
202
Helpful
156
Efficiency
141
Case Management
139
Cons
Missing Features
116
Limited Customization
87
Limited Features
86
Lack of Features
74
Ticket Management
66
View All Pros and Cons
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.8
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,181 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
UserTesting
(786)4.4 out of 5
View top Consulting Services for UserTesting
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Helpful
    76
    Time-saving
    50
    Customer Support
    42
    Testing Process
    38
    Cons
    Testing Difficulties
    33
    Missing Features
    29
    Survey Issues
    26
    Participant Management
    23
    Not User-Friendly
    22
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    9.0
    Brand Design Consistency
    Average: 9.0
    8.6
    Feedback Collection
    Average: 9.2
    8.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,036 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,813 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Helpful
76
Time-saving
50
Customer Support
42
Testing Process
38
Cons
Testing Difficulties
33
Missing Features
29
Survey Issues
26
Participant Management
23
Not User-Friendly
22
View All Pros and Cons
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,036 Twitter followers
LinkedIn® Page
www.linkedin.com
1,813 employees on LinkedIn®
Aha!
(359)4.4 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aha! is the world's #1 product development software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery.

    Users
    • Product Manager
    • Product Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aha! is a customizable project management tool that allows users to track and manage their projects, ideas, and product enhancements in a centralized system.
    • Users like the tool's high level of customization, its ability to tailor product behavior to personal needs, its efficient integration with DevOps, and its user-friendly interface that can be tailored for different stakeholders.
    • Reviewers mentioned that some areas in the Gantt are less intuitive than expected, the planning part lacks some customization possibilities, some custom field types cannot be used in automation, and the reporting capabilities could be more robust.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aha! Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    37
    Ease of Use
    31
    Features
    27
    Helpful
    23
    Project Management
    23
    Cons
    Learning Curve
    22
    Learning Difficulty
    13
    Complex Usability
    11
    Limited Features
    11
    Missing Features
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aha! features and usability ratings that predict user satisfaction
    7.8
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    9.9
    Feedback Collection
    Average: 9.2
    9.0
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aha! Labs
    Company Website
    Year Founded
    2013
    HQ Location
    Menlo Park, CA
    Twitter
    @aha_io
    22,245 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    425 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aha! is the world's #1 product development software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery.

Users
  • Product Manager
  • Product Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aha! is a customizable project management tool that allows users to track and manage their projects, ideas, and product enhancements in a centralized system.
  • Users like the tool's high level of customization, its ability to tailor product behavior to personal needs, its efficient integration with DevOps, and its user-friendly interface that can be tailored for different stakeholders.
  • Reviewers mentioned that some areas in the Gantt are less intuitive than expected, the planning part lacks some customization possibilities, some custom field types cannot be used in automation, and the reporting capabilities could be more robust.
Aha! Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
37
Ease of Use
31
Features
27
Helpful
23
Project Management
23
Cons
Learning Curve
22
Learning Difficulty
13
Complex Usability
11
Limited Features
11
Missing Features
10
View All Pros and Cons
Aha! features and usability ratings that predict user satisfaction
7.8
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
9.9
Feedback Collection
Average: 9.2
9.0
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Aha! Labs
Company Website
Year Founded
2013
HQ Location
Menlo Park, CA
Twitter
@aha_io
22,245 Twitter followers
LinkedIn® Page
www.linkedin.com
425 employees on LinkedIn®
Chattermill
(218)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

    Users
    • Senior Product Manager
    • Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 42% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a tool that analyzes customer feedback to provide insights and track performance over time.
    • Reviewers frequently mention the ease of use, the ability to consolidate feedback from various sources, and the valuable insights gained from the AI-generated summaries.
    • Reviewers experienced issues with the interface being non-intuitive, the sentiment analysis being inaccurate, and the overwhelming amount of information presented.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Feedback Management
    37
    Customer Insights
    34
    Insights Generation
    34
    Insights Analysis
    30
    Cons
    Not Intuitive
    12
    Complex Usability
    10
    Inaccuracy
    10
    Insufficient Information
    10
    AI Limitations
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chattermill features and usability ratings that predict user satisfaction
    8.7
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.8
    Feedback Collection
    Average: 9.2
    8.7
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chattermill
    Company Website
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    463 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    74 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

Users
  • Senior Product Manager
  • Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 42% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a tool that analyzes customer feedback to provide insights and track performance over time.
  • Reviewers frequently mention the ease of use, the ability to consolidate feedback from various sources, and the valuable insights gained from the AI-generated summaries.
  • Reviewers experienced issues with the interface being non-intuitive, the sentiment analysis being inaccurate, and the overwhelming amount of information presented.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Feedback Management
37
Customer Insights
34
Insights Generation
34
Insights Analysis
30
Cons
Not Intuitive
12
Complex Usability
10
Inaccuracy
10
Insufficient Information
10
AI Limitations
9
View All Pros and Cons
Chattermill features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.7
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Chattermill
Company Website
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
463 Twitter followers
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
sterloCare
(21)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code pla

    Users
    No information available
    Industries
    • Hospital & Health Care
    Market Segment
    • 86% Enterprise
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • sterloCare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Customer Support
    13
    Patient Care
    13
    Communication
    10
    Efficiency
    10
    Cons
    Notification Issues
    3
    Excessive Notifications
    2
    Messaging Issues
    2
    Notification Problems
    2
    Connectivity Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • sterloCare features and usability ratings that predict user satisfaction
    9.8
    Ease of Use
    Average: 9.1
    9.7
    Brand Design Consistency
    Average: 9.0
    9.5
    Feedback Collection
    Average: 9.2
    9.2
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    sterlo
    Year Founded
    2019
    HQ Location
    Erode, IN
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code pla

Users
No information available
Industries
  • Hospital & Health Care
Market Segment
  • 86% Enterprise
  • 14% Mid-Market
sterloCare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Customer Support
13
Patient Care
13
Communication
10
Efficiency
10
Cons
Notification Issues
3
Excessive Notifications
2
Messaging Issues
2
Notification Problems
2
Connectivity Issues
1
View All Pros and Cons
sterloCare features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.7
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.2
Feedback Aggregation
Average: 8.8
Seller Details
Seller
sterlo
Year Founded
2019
HQ Location
Erode, IN
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Heap
(1,097)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Heap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Insights
    5
    Automation
    4
    Efficiency
    4
    Analytics
    3
    Cons
    Data Inaccuracy
    3
    Data Management Issues
    3
    Complex Features
    2
    Data Management
    2
    Data Overload
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heap features and usability ratings that predict user satisfaction
    8.1
    Ease of Use
    Average: 9.1
    8.7
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    9.1
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,589 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,742 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Insights
5
Automation
4
Efficiency
4
Analytics
3
Cons
Data Inaccuracy
3
Data Management Issues
3
Complex Features
2
Data Management
2
Data Overload
2
View All Pros and Cons
Heap features and usability ratings that predict user satisfaction
8.1
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Contentsquare
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,589 Twitter followers
LinkedIn® Page
www.linkedin.com
1,742 employees on LinkedIn®
UserVoice
(244)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $10,788.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserVoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    10
    Ease of Use
    8
    Feedback
    7
    Customer Support
    6
    Helpful
    6
    Cons
    Lack of Features
    3
    Complex Usability
    2
    Expensive
    2
    Idea Duplication
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserVoice features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    8.5
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserVoice
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 28% Enterprise
UserVoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
10
Ease of Use
8
Feedback
7
Customer Support
6
Helpful
6
Cons
Lack of Features
3
Complex Usability
2
Expensive
2
Idea Duplication
2
Learning Curve
2
View All Pros and Cons
UserVoice features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.8
Seller Details
Seller
UserVoice
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
CallidusCloud Clicktools
(66)4.3 out of 5
View top Consulting Services for CallidusCloud Clicktools
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management al

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallidusCloud Clicktools features and usability ratings that predict user satisfaction
    8.4
    Ease of Use
    Average: 9.1
    8.3
    Brand Design Consistency
    Average: 9.0
    9.6
    Feedback Collection
    Average: 9.2
    9.4
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,317 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    138,451 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management al

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Enterprise
  • 39% Mid-Market
CallidusCloud Clicktools features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.6
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.8
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,317 Twitter followers
LinkedIn® Page
www.linkedin.com
138,451 employees on LinkedIn®
Ownership
NYSE:SAP
Verint Voice of the Customer
(41)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 51% Enterprise
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Voice of the Customer features and usability ratings that predict user satisfaction
    8.2
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    9.0
    Feedback Collection
    Average: 9.2
    8.6
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,746 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,226 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

Users
No information available
Industries
  • Retail
Market Segment
  • 51% Enterprise
  • 37% Mid-Market
Verint Voice of the Customer features and usability ratings that predict user satisfaction
8.2
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,746 Twitter followers
LinkedIn® Page
www.linkedin.com
4,226 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Alchemer Digital
(194)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alchemer Mobile is a mobile customer-feedback product for in-app engagement, retention, and feedback collection. Alchemer Mobile helps mobile product managers, product marketers, and customer experien

    Users
    • Senior Product Manager
    • Product Manager
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 45% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alchemer Digital features and usability ratings that predict user satisfaction
    8.6
    Ease of Use
    Average: 9.1
    8.4
    Brand Design Consistency
    Average: 9.0
    8.8
    Feedback Collection
    Average: 9.2
    8.4
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alchemer
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    216 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alchemer Mobile is a mobile customer-feedback product for in-app engagement, retention, and feedback collection. Alchemer Mobile helps mobile product managers, product marketers, and customer experien

Users
  • Senior Product Manager
  • Product Manager
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 45% Enterprise
  • 39% Mid-Market
Alchemer Digital features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.4
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.4
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Alchemer
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,045 Twitter followers
LinkedIn® Page
www.linkedin.com
216 employees on LinkedIn®
Medallia Agile Research
(65)4.3 out of 5
Save to My Lists
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Agile Research features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    9.2
    Brand Design Consistency
    Average: 9.0
    7.9
    Feedback Collection
    Average: 9.2
    7.9
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 38% Small-Business
Medallia Agile Research features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
7.9
Feedback Collection
Average: 9.2
7.9
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,279 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
Phone
650-321-3000
Mouseflow
(689)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mouseflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Insights
    38
    Heatmaps
    29
    Session Replay
    27
    Easy Setup
    26
    Cons
    Missing Features
    18
    Limitations
    14
    Expensive
    12
    Session Management
    11
    Data Inaccuracy
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mouseflow features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.1
    7.6
    Brand Design Consistency
    Average: 9.0
    8.0
    Feedback Collection
    Average: 9.2
    7.9
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Copenhagen, Denmark
    Twitter
    @mouseflow
    1,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Mouseflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Insights
38
Heatmaps
29
Session Replay
27
Easy Setup
26
Cons
Missing Features
18
Limitations
14
Expensive
12
Session Management
11
Data Inaccuracy
10
View All Pros and Cons
Mouseflow features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
7.6
Brand Design Consistency
Average: 9.0
8.0
Feedback Collection
Average: 9.2
7.9
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Copenhagen, Denmark
Twitter
@mouseflow
1,754 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Centercode
(109)4.3 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid result

    Users
    No information available
    Industries
    • Consumer Electronics
    • Computer Software
    Market Segment
    • 44% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Centercode features and usability ratings that predict user satisfaction
    7.3
    Ease of Use
    Average: 9.1
    8.6
    Brand Design Consistency
    Average: 9.0
    8.8
    Feedback Collection
    Average: 9.2
    8.3
    Feedback Aggregation
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Centercode
    Year Founded
    2001
    HQ Location
    Laguna Hills, CA
    Twitter
    @Centercode
    1,841 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid result

Users
No information available
Industries
  • Consumer Electronics
  • Computer Software
Market Segment
  • 44% Enterprise
  • 33% Mid-Market
Centercode features and usability ratings that predict user satisfaction
7.3
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.8
Seller Details
Seller
Centercode
Year Founded
2001
HQ Location
Laguna Hills, CA
Twitter
@Centercode
1,841 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
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