Best Enterprise Feedback Management Software

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 321

Category Stats (Oct 2026)

  • Average Rating: 4.51/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: nps.today (+21.43%) - Among all products in this category, nps.today recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,000+ Authentic Reviews
  • 321+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Glassbox, Chattermill, HubSpot Service Hub, sterloCare, ServiceNow Customer Service Management, AskNicely, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=glassbox&focus%5B%5D=chattermill&focus%5B%5D=hubspot-service-hub&focus%5B%5D=sterlo-sterlocare&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&segment=enterprise)

Salesforce Service Cloud

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

Average Rating: 4.4/5.0

Total Reviews: 7,889

How Do G2 Users Rate Salesforce Service Cloud?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Salesforce Service Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Salesforce Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find Agentforce Service to be easy to configure and use, enhancing productivity and supporting service requirements effectively.
  • Users appreciate the user-friendly UI of Agentforce Service, facilitating easy setup and streamlined case management.
  • Users appreciate the streamlined case management of Agentforce Service, making it easy to keep cases organized and efficient.
  • Users value the efficiency of Agentforce Service, benefiting from its easy setup and seamless integration capabilities.
  • Users value the ease of setup and helpful features in Salesforce Service Cloud, enhancing overall efficiency and support speed.
Cons
  • Users find the complexity of Agentforce Service challenging, especially for new users and custom integrations.
  • Users find the learning curve steep for new users, particularly in configuring automation and workflows effectively.
  • Users find the steep learning curve of Agentforce Service challenging, requiring significant time and training for proficiency.
  • Users find the service to be expensive, especially with additional licensing and feature costs adding up quickly.
  • Users find the complex usability of Agentforce Service challenging, requiring technical expertise for optimal setup and customization.

What Are Recent G2 Reviews of Salesforce Service Cloud?

What Are G2 Users Discussing About Salesforce Service Cloud?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • Twitter: @GlassboxDigital
    1,803 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    278 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Glassbox for efficiently accessing and analyzing recorded sessions.
  • Users value the ease of accessing session replays, enhancing operations and providing insights into user experiences.
  • Users benefit from immediate insights with Glassbox, enabling timely actions and identifying revenue opportunities efficiently.
  • Users value the recorded sessions and heat maps for enhancing user experience and optimizing feature placement effectively.
  • Users value the deep insights into customer journeys that Glassbox provides, enhancing website optimization and user experience.
Cons
  • Users face session issues, including split links, limited history, and slow query response times affecting overall usability.
  • Users find the navigation icons not intuitive, making it difficult to understand their functions within Glassbox.
  • Users find the session management cumbersome, as it can be overwhelming and lacks adequate capture reliability.
  • Users find the learning curve challenging, noting the need for improved training and easier access to documentation.
  • Users feel the lack of missing features, such as advanced reporting options and data query capabilities in Glassbox.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Chattermill

Chattermill is the AI-native customer feedback analysis and voice of customer platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

Average Rating: 4.4/5.0

Total Reviews: 236

How Do G2 Users Rate Chattermill?

  • Ease of Use: 8.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Chattermill?

  • Seller: Chattermill
  • Year Founded: 2015
  • HQ Location: London
  • Twitter: @ChattermillAI
    460 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Retail, Financial Services
  • Company Size: 48% Medium, 45% Large

What Do G2 Reviewers Say About Chattermill?

AI-generated summary from verified user reviews

Pros
  • Users find Chattermill's ease of use exceptional, enabling quick access to valuable insights without extensive training.
  • Users value the ease of managing customer feedback with Chattermill, enhancing service and decision-making significantly.
  • Users value Chattermill for delivering customer insights that enhance service quality and drive business growth effectively.
  • Users find Chattermill's insight generation invaluable for analyzing feedback, leading to targeted improvements and customer-focused development.
  • Users value the streamlined feedback organization in Chattermill, making performance analysis intuitive and efficient.
Cons
  • Users note insufficient information in Chattermill, highlighting needs for better AI sensitivity, translations, and detailed definitions.
  • Users find the interface not intuitive, making navigation and workflow integration challenging and cumbersome.
  • Users note that the AI limitations hinder insights and guidance, affecting the overall analytical experience.
  • Users highlight inaccuracy issues in Chattermill, noting the need for careful human review of insights.
  • Users find Chattermill's complexity challenging, especially with dropdown navigation and keyword search limitations affecting usability.

What Are Recent G2 Reviews of Chattermill?

What Are G2 Users Discussing About Chattermill?

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HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 2,911

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How Do G2 Users Rate HubSpot Service Hub?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.7/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.5/10 (Category avg: 9.0/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
  • Users appreciate the user-friendly ticketing management of HubSpot Service Hub, enhancing efficiency and customer satisfaction.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.
  • Users experience ticketing issues due to limited merging features and slower response times compared to other helpdesk solutions.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

sterloCare

sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code platform, it enables hospitals to streamline operations across all departments, improving service quality and operational efficiency. The system seamlessly integrates with existing Hospital Information Systems (HIS) and offers flexible deployment options, including cloud and on-premise solutions. Accessible via desktops, tablets, and mobile devices, sterloCare provides real-time updates and supports role-based workflows with automated escalations to ensure timely task completion. Key Features and Functionality: - Service Request Management: Utilizes QR code-based triggers to efficiently manage service requests, track complaints, and gather patient feedback, facilitating prompt responses and improved patient care. - Digital Token System: Monitors outpatient journeys, reducing wait times and enhancing the overall patient experience. - Porter Management Software: Optimizes porter services, ensuring efficient patient transport within the hospital. - Automated Workflows and Escalations: Implements role-based workflows with built-in escalations, ensuring tasks are completed promptly and efficiently. - Real-Time Notifications: Delivers instant updates via mobile and email, keeping staff informed about task statuses and approvals. - Multilingual Support: Offers a user-friendly interface with support for multiple languages, catering to diverse regional needs. - Seamless Integration: Facilitates integration with existing HIS and other software systems, promoting efficient information flow and harmonious workflows. - Customizable Dashboards and Reports: Provides interactive dashboards and detailed reports, enabling data-driven decision-making and performance monitoring across departments. Primary Value and Solutions Provided: sterloCare addresses critical challenges in healthcare management by digitizing and automating various hospital processes. It enhances operational efficiency, reduces manual workloads, and ensures compliance with accreditation standards like NABH and JCI. By improving patient engagement through efficient service request handling and feedback mechanisms, sterloCare contributes to higher patient satisfaction. Its comprehensive reporting tools and real-time monitoring capabilities empower healthcare administrators to make informed decisions, ultimately leading to better patient outcomes and streamlined hospital operations.

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate sterloCare?

  • Ease of Use: 9.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.5/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.2/10 (Category avg: 9.0/10)

Who Is the Company Behind sterloCare?

  • Seller: sterlo
  • Year Founded: 2019
  • HQ Location: Erode, IN
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 86% Large, 14% Medium

What Do G2 Reviewers Say About sterloCare?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of sterloCare, enabling quick adaptation and efficient operations across teams.
  • Users value the enhanced patient care from sterloCare, improving satisfaction and engagement through real-time feedback and support.
  • Users appreciate the excellent customer support from sterloCare, ensuring smooth operations and quick issue resolution.
  • Users highlight the effective communication of sterloCare, enhancing transparency and response times throughout operations.
  • Users appreciate the efficiency of sterloCare, enhancing service delivery and patient satisfaction through seamless operations.
Cons
  • Users experience notification issues, including delays and missed alerts, affecting the overall flow and functionality.
  • Users experience excessive notifications leading to delays and missed alerts, particularly in areas with low network coverage.
  • Users experience messaging issues due to delays in notifications and status updates, affecting overall workflow efficiency.
  • Users experience notification problems with missed alerts in low coverage areas, affecting overall usability of sterloCare.
  • Users experience connectivity issues in low network areas, causing missed notifications for porters.

What Are Recent G2 Reviews of sterloCare?

ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 489

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Ease of Use: 8.5/10 (Category avg: 9.1/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 28% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in ServiceNow Customer Service Management, streamlining customer interactions through automation and organization.
  • Users appreciate the smooth workflow of case management in ServiceNow, enhancing efficiency for both agents and customers.
  • Users value the seamless integration with ITIL processes, enabling efficient workflows and enhanced customer lifecycle management.
  • Users value the efficiency of ServiceNow CSM for significantly speeding up issue resolution through streamlined processes and automation.
  • Users value the automation capabilities of ServiceNow, enhancing efficiency in case management and improving customer satisfaction.
Cons
  • Users find the learning curve complicated, needing time to adapt to ServiceNow's customer onboarding and customizations.
  • Users find the steep learning curve of ServiceNow CSM challenging, especially without proper onboarding and training.
  • Users find the limited customization in ServiceNow Customer Service Management impacts tracking and communication effectiveness.
  • Users find the complexity of ServiceNow Customer Service Management challenging, especially with its high configurability and steep learning curve.
  • Users highlight the need for interface improvements and better customization for enhanced customer self-service and branding.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • AI Insights Chat → Instant Business Answers: Allows you to use a conversational, chat-like assistant to instantly query your feedback database and extract deep, actionable trends from customer reviews. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 129

How Do G2 Users Rate ReputationStacker?

  • Ease of Use: 9.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 58% Small, 32% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be simple and easy to use, enabling effortless integration and effective review collection.
  • Users value the ease of use of ReputationStacker, finding it simplifies online reputation management effortlessly.
  • Users praise the automation of review collection by ReputationStacker, enhancing their online reputation management effortlessly.
  • Users love the automation of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
  • Users appreciate the easy setup of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.
Cons
  • Users experience connection issues with ReputationStacker, but appreciate the strong onboarding support provided.
  • Users find the difficult learning curve in combining filters frustrating, wishing for better documentation and guidance.
  • Users find the costly extra charges for exceeding the text message limit frustrating and inconvenient.
  • Users find filtering options confusing when multiple criteria are combined, highlighting a need for better documentation.
  • Users appreciate the filtering limitations of ReputationStacker, expressing a need for better guidance on combining multiple options.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

UserTesting

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Average Rating: 4.4/5.0

Total Reviews: 736

How Do G2 Users Rate UserTesting?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.0/10 (Category avg: 9.0/10)

Who Is the Company Behind UserTesting?

  • Seller: UserTesting
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @usertesting
    42,832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,856 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: UX Researcher, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 37% Medium

What Do G2 Reviewers Say About UserTesting?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of UserTesting, enabling quick setup and feedback for effective digital experiences.
  • Users value the valuable insights UserTesting provides, enhancing understanding of consumer sentiment effectively and efficiently.
  • Users value the time-saving feedback from UserTesting, allowing for swift, informed decisions without guesswork.
  • Users praise the helpful and quick customer support of UserTesting, enhancing their overall experience and effectiveness.
  • Users value the insightful feedback tools of UserTesting, enhancing understanding of consumer sentiment effectively and efficiently.
Cons
  • Users face testing difficulties due to technical issues and limited quality of participants in unmoderated studies.
  • Users express frustration over missing features in UserTesting, highlight difficulties with notes and survey formatting.
  • Users report survey issues, including limited lanes, low participant quality, and lengthy wait times for results.
  • Users find UserTesting to be expensive, especially considering the quality of the participant pool and support services.
  • Users find the limited functionality of UserTesting, particularly in analysis and feature reliability, frustrating at times.

What Are Recent G2 Reviews of UserTesting?

What Are G2 Users Discussing About UserTesting?

Planview Portfolios

Planview Portfolios is an enterprise strategic portfolio management software solution that helps PMO leaders, portfolio managers, and project teams connect organizational strategy to day-to-day work delivery across programs, resources, and investment decisions from a single platform. Formerly known as Planview Enterprise One, it sits within the strategic portfolio management and project portfolio management software categories and is built for large organizations managing complex, cross-functional initiative portfolios across multiple business units and delivery methodologies simultaneously. For practitioners, the platform provides a structured environment where incoming demand can be evaluated against available capacity, work can be planned and tracked across waterfall, agile, and hybrid approaches, and financial performance can be monitored at both the project and portfolio level. Role-based dashboards surface relevant data to each user type — from team members logging time to portfolio leaders reviewing investment performance — without requiring manual report assembly. Key features practitioners interact with regularly include: • Demand and investment management tools that allow teams to collect project and program requests, score them against business objectives, and model prioritization decisions before resources are committed • Scenario planning and what-if analysis capabilities that let portfolio managers compare alternative staffing, timing, and funding configurations to assess trade-offs and adapt plans when strategic priorities shift • Hybrid work delivery support that accommodates waterfall project schedules, agile team planning, and lean portfolio management approaches within the same governance framework — reducing the need for separate tools across delivery teams • Integrated financial tracking including budgeting, forecasting, cost actuals, and agile costing that connect planned spend to actual delivery activity across the full portfolio • Embedded AI capabilities including natural language querying, automated workflow triggers, and sentiment analysis on project status updates that surface emerging risks and reduce manual oversight effort Planview Portfolios connects to enterprise systems including SAP, Salesforce, Workday, ServiceNow, and Microsoft tools, and includes more than 200 out-of-the-box reports and visualizations.

Average Rating: 3.8/5.0

Total Reviews: 90

How Do G2 Users Rate Planview Portfolios?

  • Ease of Use: 6.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Planview Portfolios?

  • Seller: Planview
  • Company Website:
  • Year Founded: 1989
  • HQ Location: Austin, TX
  • Twitter: @Planview
    3,049 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,834 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 78% Large, 23% Medium

What Do G2 Reviewers Say About Planview Portfolios?

AI-generated summary from verified user reviews

Pros
  • Users value the robust project management capabilities of Planview Portfolios, enhancing resource and workflow management.
  • Users value the robust project tracking capabilities of Planview Portfolios, enhancing management and reporting efficiency.
  • Users value the automation features in Planview Portfolios, enhancing project management and reporting efficiency significantly.
  • Users value the custom fields feature in Planview Portfolios, enabling tailored workflows and enhanced reporting capabilities.
  • Users value the customizability of Planview Portfolios, enabling tailored workflows and personalized reporting options.
Cons
  • Users find the lengthy support process cumbersome, leading to delays in issue resolution with Planview Portfolios.
  • Users find the missing dynamic input features limits UX design and flexibility in data entry processes.
  • Users find the poor design of Planview Portfolios limits functionality and requires significant improvements in UX for better input management.
  • Users criticize the poor layout design of Planview Portfolios, affecting usability and functionality significantly.
  • Users feel the poor UI of Planview Portfolios hinders usability, lacking necessary dynamic interactions for enhanced experience.

What Are Recent G2 Reviews of Planview Portfolios?

What Are G2 Users Discussing About Planview Portfolios?

Aha!

Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.

Average Rating: 4.4/5.0

Total Reviews: 361

How Do G2 Users Rate Aha!?

  • Ease of Use: 7.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.9/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Aha!?

  • Seller: Aha! Labs
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Menlo Park, CA
  • Twitter: @aha_io
    22,142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 31% Large

What Do G2 Reviewers Say About Aha!?

AI-generated summary from verified user reviews

Pros
  • Users commend Aha! for its excellent customer support, especially during implementation and the trial phase.
  • Users value the ease of use of Aha!, appreciating its clarity and intuitive design for efficient project management.
  • Users appreciate the clarity and intuitive design of Aha!, enabling effective product management throughout the development lifecycle.
  • Users value the smooth integration with Azure DevOps, enhancing their product management capabilities effectively.
  • Users value the customization options in Aha!, allowing seamless integration and adaptation to specific workflows and needs.
Cons
  • Users struggle with a steep learning curve, making it difficult to find settings and configure the tool effectively.
  • Users find limited features in Aha!, hindering customizability and integration with other development tools.
  • Users note missing features in Aha!, highlighting issues with Gantt intuitiveness and user management limitations.
  • Users find difficult navigation in Aha!, often struggling to locate settings and configurations effectively.
  • Users find the learning difficulty significant due to less intuitive Gantt features and lack of support tools.

What Are Recent G2 Reviews of Aha!?

What Are G2 Users Discussing About Aha!?

Heap by Contentsquare

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

Average Rating: 4.4/5.0

Total Reviews: 1,074

How Do G2 Users Rate Heap by Contentsquare?

  • Ease of Use: 8.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.1/10 (Category avg: 9.0/10)

Who Is the Company Behind Heap by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About Heap by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users find Heap by Contentsquare to be incredibly easy to use, requiring minimal configuration and no learning curve.
  • Users appreciate the auto capture feature of Heap, simplifying tracking and saving time on user behavior analysis.
  • Users appreciate Heap's automation of event tracking, saving time and simplifying user behavior analysis without extensive engineering support.
  • Users appreciate Heap's efficiency, as it simplifies tracking and saves significant time for teams.
  • Users appreciate the intuitive UI of Heap, enabling effortless event tracking without coding or engineering assistance.
Cons
  • Users experience data inaccuracy with Heap, leading to discrepancies compared to Google Analytics and overwhelming data collection.
  • Users struggle with data management issues due to discrepancies and overwhelming amounts of data in Heap.
  • Users experience slow performance with Heap by Contentsquare, often citing delays and lags during data analysis.
  • Users find the complex features of Heap challenging, especially with a steep learning curve and inconsistent support.
  • Users find the overwhelming amount of data from Heap difficult to sift through for valuable insights.

What Are Recent G2 Reviews of Heap by Contentsquare?

What Are G2 Users Discussing About Heap by Contentsquare?

CallidusCloud Clicktools

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value.

Average Rating: 4.3/5.0

Total Reviews: 65

How Do G2 Users Rate CallidusCloud Clicktools?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind CallidusCloud Clicktools?

  • Seller: SAP
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®
  • Ownership: NYSE:SAP

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Large, 39% Medium

What Are Recent G2 Reviews of CallidusCloud Clicktools?

What Are G2 Users Discussing About CallidusCloud Clicktools?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 47

How Do G2 Users Rate Verint Voice of the Customer?

  • Ease of Use: 8.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 46% Large, 35% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

UserVoice

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate UserVoice?

  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.0/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.5/10 (Category avg: 9.0/10)

Who Is the Company Behind UserVoice?

  • Seller: UserVoice
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 28% Large

What Do G2 Reviewers Say About UserVoice?

AI-generated summary from verified user reviews

Pros
  • Users find feedback management in UserVoice exceptional, enabling tailored solutions that enhance customer satisfaction and loyalty.
  • Users value the ease of use of UserVoice, noting its intuitive interface and seamless navigation for all users.
  • Users value the powerful features of UserVoice for effectively capturing and managing customer feedback to enhance satisfaction.
  • Users commend the helpful and supportive customer support of UserVoice, enhancing their overall experience and satisfaction.
  • Users value the robust features of UserVoice for effectively managing customer feedback and enhancing satisfaction.
Cons
  • Users find a lack of features in UserVoice, especially regarding integration, reporting, and customization options.
  • Users find the complex usability of UserVoice challenging, requiring significant understanding to effectively gather feedback.
  • Users find UserVoice to be expensive, particularly for smaller organizations facing high costs without significant discounts.
  • Users are frustrated with duplicate feedback issues in UserVoice that distort insights and hinder effective idea tracking.
  • Users find the learning curve steep for new users due to the system's complexity and required understanding.

What Are Recent G2 Reviews of UserVoice?

What Are G2 Users Discussing About UserVoice?

Alchemer Digital

Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile.

Average Rating: 4.3/5.0

Total Reviews: 181

How Do G2 Users Rate Alchemer Digital?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.3/10)
  • Feedback Aggregation: 8.4/10 (Category avg: 9.0/10)

Who Is the Company Behind Alchemer Digital?

  • Seller: Alchemer
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Telecommunications, Financial Services
  • Company Size: 45% Large, 38% Medium

What Are Recent G2 Reviews of Alchemer Digital?

What Are G2 Users Discussing About Alchemer Digital?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated