Best Enterprise Feedback Management Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Enterprise Feedback Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise Feedback Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise Feedback Management category.

In addition to qualifying for inclusion in the Enterprise Feedback Management Software category, to qualify for inclusion in the Enterprise Business Enterprise Feedback Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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18 Listings in Enterprise Feedback Management Software Available

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Agentforce Service (formerly Salesforce Service Cloud)

(7,232)4.4 out of 5
Entry Level Price:Starting at $25.00
10th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
Product Description

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users: Salesforce Administrator, Salesforce Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 38% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
User SatisfactionSeller Details
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Company Website
https://www.salesforce.com/
Twitter
@salesforce
LinkedIn® Page
https://www.linkedin.com/company/3185/
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389

Glassbox

(806)4.9 out of 5
1st Easiest To Use in Enterprise Feedback Management software
OverviewPros and Cons
Product Description

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users: Digital Analyst, Product Owner · Industries: Financial Services, Insurance · Market Segment: 77% Enterprise, 18% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Session Replay, Insights, Helpful, Customer Understanding
ConsSession Issues, Not Intuitive, Session Management, Learning Curve, Missing Features
User SatisfactionSeller Details
Glassbox features and usability ratings that predict user satisfaction
9.7
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
10.0
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2010
HQ Location
London
Company Website
https://www.glassbox.com/
Twitter
@GlassboxDigital
LinkedIn® Page
https://www.linkedin.com/company/10491772/
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HubSpot Service Hub

(2,898)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
OverviewPros and Cons
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
User SatisfactionSeller Details
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2006
HQ Location
Cambridge, MA
Company Website
https://www.HubSpot.com
Twitter
@HubSpot
LinkedIn® Page
https://www.linkedin.com/company/68529/
Ownership
NYSE:HUBS
Phone
+1.888.482.7768

UserTesting

(787)4.4 out of 5
Entry Level Price:Contact Us
View top Consulting Services for UserTesting
OverviewPros and Cons
Product Description

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users: UX Researcher, Product Designer · Industries: Financial Services, Computer Software · Market Segment: 41% Enterprise, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Time-saving, Customer Support, Features
ConsMissing Features, Testing Difficulties, Survey Issues, Participant Management, Expensive
User SatisfactionSeller Details
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www.usertesting.com
Twitter
@usertesting
LinkedIn® Page
https://www.linkedin.com/company/564709/

Chattermill

(219)4.5 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

Users: Senior Product Manager, Product Manager · Industries: Retail, Financial Services · Market Segment: 50% Mid-Market, 42% Enterprise
User Sentiment

Reviewers appreciate Chattermill's ability to aggregate reviews from multiple sources in multiple languages, its intuitive interface, detailed analytics, and the valuable insights it provides into customer behavior. Reviewers experienced issues with the filter functionality, found the amount of information presented to be overwhelming, and mentioned a high learning curve and a need for more intuitive dashboard creation.

Pros and ConsUser Satisfaction
ProsEase of Use, Feedback Management, Customer Insights, Insights Generation, Insights Analysis
ConsNot Intuitive, Complex Usability, Inaccuracy, Insufficient Information, AI Limitations
User SatisfactionSeller Details
Chattermill features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.7
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2015
HQ Location
London
Company Website
https://chattermill.com/
Twitter
@ChattermillAI
LinkedIn® Page
https://www.linkedin.com/company/9443815/

sterloCare

(21)4.7 out of 5
OverviewPros and Cons
Product Description

sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code pla

Industries: Hospital & Health Care · Market Segment: 86% Enterprise, 14% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Patient Care, Customer Support, Communication, Efficiency
ConsNotification Issues, Excessive Notifications, Messaging Issues, Notification Problems, Connectivity Issues
User SatisfactionSeller Details
sterloCare features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.7
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.2
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2019
HQ Location
Erode, IN
Company Website
https://www.sterlocare.com/
LinkedIn® Page
https://www.linkedin.com/company/sterlocare

Aha!

(359)4.4 out of 5
Entry Level Price:$59.00
OverviewPros and Cons
Product Description

Aha! is the world's #1 product development software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery.

Users: Product Manager, Product Owner · Industries: Computer Software, Information Technology and Services · Market Segment: 47% Mid-Market, 31% Enterprise
User Sentiment

Reviewers appreciate the tool's high customizability, intuitive use, efficient integration with other platforms like Jira and DevOps, and its ability to centralize and streamline tracking of roadmaps and ideas. Users mentioned issues with the tool's seat pricing, less intuitive areas in the Gantt, limitations in reporting capabilities, and the lack of certain quality-of-life features such as the inability to tag colleagues directly in notes or comments.

Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Features, Helpful, Project Management
ConsLearning Curve, Learning Difficulty, Limited Features, Missing Features, Complexity
User SatisfactionSeller Details
Aha! features and usability ratings that predict user satisfaction
7.8
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
9.9
Feedback Collection
Average: 9.2
9.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2013
HQ Location
Menlo Park, CA
Company Website
https://www.aha.io/
Twitter
@aha_io
LinkedIn® Page
https://www.linkedin.com/company/3110591/

Heap

(1,098)4.4 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users: Product Manager, Software Engineer · Industries: Computer Software, Information Technology and Services · Market Segment: 54% Mid-Market, 35% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Insights, Automation, Efficiency, Intuitive
ConsData Inaccuracy, Data Management Issues, Slow Performance, Complex Features, Data Management
User SatisfactionSeller Details
Heap features and usability ratings that predict user satisfaction
8.1
Ease of Use
Average: 9.1
8.7
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
Paris
Company Website
https://www.contentsquare.com
Twitter
@Contentsquare
LinkedIn® Page
https://www.linkedin.com/company/2566485/

UserVoice

(243)4.5 out of 5
Entry Level Price:Starting at $10,788.00
OverviewPros and Cons
Product Description

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users: Customer Success Manager, Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Mid-Market, 28% Enterprise
Pros and ConsUser Satisfaction
ProsFeedback Management, Ease of Use, Feedback, Customer Support, Helpful
ConsLack of Features, Complex Usability, Expensive, Idea Duplication, Learning Curve
User SatisfactionSeller Details
UserVoice features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2008
HQ Location
San Francisco, CA
Company Website
https://uservoice.com/validation
LinkedIn® Page
https://www.linkedin.com/company/356606/

CallidusCloud Clicktools

(66)4.3 out of 5
View top Consulting Services for CallidusCloud Clicktools
OverviewUser Satisfaction
Product Description

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management al

Industries: Computer Software, Information Technology and Services · Market Segment: 48% Enterprise, 39% Mid-Market
User SatisfactionSeller Details
CallidusCloud Clicktools features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.6
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
1972
HQ Location
Walldorf
Company Website
https://www.sap.com/
Twitter
@SAP
LinkedIn® Page
https://www.linkedin.com/company/sap/
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727

Verint Voice of the Customer

(41)4.2 out of 5
OverviewUser Satisfaction
Product Description

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

Industries: Retail · Market Segment: 51% Enterprise, 37% Mid-Market
User SatisfactionSeller Details
Verint Voice of the Customer features and usability ratings that predict user satisfaction
8.2
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
1994
HQ Location
Melville, New York
Company Website
https://www.verint.com/
Twitter
@Verint
LinkedIn® Page
https://www.linkedin.com/company/verint
Ownership
NASDAQ: VRNT

Alchemer Digital

(195)4.3 out of 5
OverviewUser Satisfaction
Product Description

Alchemer Mobile is a mobile customer-feedback product for in-app engagement, retention, and feedback collection. Alchemer Mobile helps mobile product managers, product marketers, and customer experien

Users: Senior Product Manager, Product Manager · Industries: Telecommunications, Financial Services · Market Segment: 45% Enterprise, 38% Mid-Market
User SatisfactionSeller Details
Alchemer Digital features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.4
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.4
Feedback Aggregation
Average: 8.9
Seller Details
HQ Location
Louisville, CO
Company Website
https://www.alchemer.com
Twitter
@AlchemerHQ
LinkedIn® Page
https://www.linkedin.com/company/712662/

Medallia Agile Research

(65)4.3 out of 5
Entry Level Price:$49 per month
OverviewUser Satisfaction
Product Description

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

Industries: Computer Software, Information Technology and Services · Market Segment: 43% Mid-Market, 38% Small-Business
User SatisfactionSeller Details
Medallia Agile Research features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
7.9
Feedback Collection
Average: 9.2
7.9
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
San Francisco, CA
Company Website
https://www.medallia.com/
Twitter
@Medallia
LinkedIn® Page
https://www.linkedin.com/company/49697/
Phone
650-321-3000

Sogolytics

(86)4.6 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

Industries: Non-Profit Organization Management, Education Management · Market Segment: 49% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Feedback, Feedback Management, Flexibility
ConsComplex Usability, Inadequate Filtering, Not Intuitive, Survey Issues
User SatisfactionSeller Details
Sogolytics features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2013
HQ Location
Herndon, VA
Company Website
https://www.sogolytics.com/
Twitter
@Sogolytics
LinkedIn® Page
https://www.linkedin.com/company/2315708/

Centercode

(109)4.3 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid result

Industries: Consumer Electronics, Computer Software · Market Segment: 44% Enterprise, 33% Mid-Market
User SatisfactionSeller Details
Centercode features and usability ratings that predict user satisfaction
7.3
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.3
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
Laguna Hills, CA
Company Website
https://www.centercode.com
Twitter
@Centercode
LinkedIn® Page
https://www.linkedin.com/company/80750/
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18 Listings in Enterprise Feedback Management Software Available

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