The Top 20 Enterprise Feedback Management Software

Check out this list of the top Enterprise Feedback Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

22%

Financial Services

21%

Manufacturing

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

8.7

Meets Requirements

Average: 9.6

9.1

Ease of Doing Business With

Average: 9.7

8.9

Ease of Setup

Average: 9.6

8.2

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 9.6

8.6

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

63%

Insurance

16%

Retail

14%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.6

10.0

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

27%

Financial Services

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

8.8

Meets Requirements

Average: 9.6

8.8

Ease of Doing Business With

Average: 9.7

8.9

Ease of Setup

Average: 9.6

8.7

Quality of Support

Average: 9.6

8.9

Ease of Admin

Average: 9.6

8.8

YourCX

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

30%

Retail

30%

Marketing and Advertising

20%

Accounting

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.6

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.6

10.0

Great Recruiters

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

88%

Hospital & Health Care

Design

Health, Wellness and Fitness

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.6

10.0

Simplesat

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

63%

Computer Software

15%

Computer & Network Security

15%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.6

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.6

9.3

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.6

9.5

Ybug

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Information Technology and Services

27%

E-Learning

Computer Games

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

10.0

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.6

10.0

Chisel

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Education Management

21%

Information Technology and Services

21%

Banking

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.6

9.7

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Automotive

25%

Health, Wellness and Fitness

25%

Cosmetics

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.6

Meets Requirements

Average: 9.6

9.2

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.3

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.6

8.9

#10

LaunchNotes

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

77%

Marketing and Advertising

15%

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

10.0

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.6

9.7

#11

BugHerd

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

66%

Design

11%

Computer Software

11%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.5

Meets Requirements

Average: 9.6

9.4

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.2

Ease of Admin

Average: 9.6

9.8

#12

GatherUp

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

62%

Hospital & Health Care

15%

Health, Wellness and Fitness

15%

Facilities Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.6

9.9

#13

SmileBack

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

86%

Computer Software

Financial Services

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

10.0

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 9.6

9.9

#14

Frill

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

57%

Computer Software

21%

Information Technology and Services

14%

Design

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.5

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.6

10.0

#15

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Education Management

27%

Internet

23%

E-Learning

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.7

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.6

8.8

#16

Userfeel

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Marketing and Advertising

25%

Construction

13%

E-Learning

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.7

9.1

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.6

9.4

#17

Usersnap

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

45%

Information Technology and Services

24%

Internet

18%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.7

Meets Requirements

Average: 9.6

9.3

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.6

9.6

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.6

9.8

#18

Chekkit

Overall Satisfaction Score

Top Industries of Reviewers:

Luxury Goods & Jewelry

38%

Retail

23%

Automotive

23%

Construction

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.5

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.6

9.9

#19

Delighted

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

31%

Internet

23%

Building Materials

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.6

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.6

9.5

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.6

9.4

#20

Nicereply

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

41%

Information Technology and Services

24%

Internet

19%

Consumer Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.4

Meets Requirements

Average: 9.6

9.1

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.6

9.2

Quality of Support

Average: 9.6

8.9

Ease of Admin

Average: 9.6

9.1