The Top 20 Enterprise Feedback Management Software

Check out this list of the top Enterprise Feedback Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Agentforce Service (formerly Salesforce Service Cloud)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

22%

Financial Services

21%

Manufacturing

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

8.7

Meets Requirements

Average: 9.6

9.1

Ease of Doing Business With

Average: 9.2

8.9

Ease of Setup

Average: 9.6

8.2

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 9.1

8.7

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

63%

Insurance

16%

Retail

14%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.1

10.0

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

27%

Financial Services

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

8.8

Meets Requirements

Average: 9.6

8.8

Ease of Doing Business With

Average: 9.2

9.1

Ease of Setup

Average: 9.6

8.8

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 9.1

8.9

ReputationStacker

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

58%

Hospital & Health Care

21%

Construction

11%

Health, Wellness and Fitness

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

10.0

Meets Requirements

Average: 9.6

10.0

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.1

10.0

Simplesat

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

61%

Computer Software

16%

Computer & Network Security

16%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.6

Ease of Doing Business With

Average: 9.2

9.7

Ease of Setup

Average: 9.6

9.4

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.1

9.5

Great Recruiters

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

88%

Hospital & Health Care

Design

Health, Wellness and Fitness

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.1

10.0

YourCX

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

30%

Retail

30%

Marketing and Advertising

20%

Accounting

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.6

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.1

10.0

BugHerd

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

64%

Design

14%

Computer Software

11%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.6

Meets Requirements

Average: 9.6

9.5

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.1

9.9

Chattermill

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

33%

Retail

33%

Food & Beverages

18%

Oil & Energy

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

8.9

Meets Requirements

Average: 9.6

9.2

Ease of Doing Business With

Average: 9.2

9.9

Ease of Setup

Average: 9.6

8.9

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.1

9.6

#10

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Automotive

25%

Health, Wellness and Fitness

25%

Cosmetics

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.7

Meets Requirements

Average: 9.6

9.3

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

9.3

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.1

8.7

#11

Ybug

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Information Technology and Services

27%

E-Learning

Computer Games

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

10.0

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.1

10.0

#12

Chisel

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Education Management

21%

Information Technology and Services

21%

Banking

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

10.0

Ease of Doing Business With

Average: 9.2

9.7

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.1

9.7

#13

LaunchNotes

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

77%

Marketing and Advertising

15%

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

10.0

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.2

10.0

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.1

9.7

#14

Listen360

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

29%

Hospital & Health Care

29%

Health, Wellness and Fitness

24%

Consumer Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.2

9.9

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.1

9.8

#15

SmileBack

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

83%

Computer Software

Consulting

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

10.0

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.2

9.9

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

8.9

Ease of Admin

Average: 9.1

9.9

#16

GatherUp

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

62%

Hospital & Health Care

15%

Health, Wellness and Fitness

15%

Facilities Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.7

Ease of Doing Business With

Average: 9.2

9.9

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.1

9.8

#17

Frill

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

57%

Computer Software

21%

Information Technology and Services

14%

Design

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.5

Ease of Doing Business With

Average: 9.2

9.8

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.1

10.0

#18

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Education Management

23%

Internet

23%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.2

9.2

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.1

8.8

#19

sterloCare

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

95%

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.9

Meets Requirements

Average: 9.6

9.4

Ease of Doing Business With

Average: 9.2

0.0

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.1

0.0

#20

Userfeel

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Marketing and Advertising

25%

Construction

13%

E-Learning

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.7

9.8

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.2

9.1

Ease of Setup

Average: 9.6

9.9

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.1

9.4