Canny Reviews & Product Details

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Seller

Canny

Discussions

Canny Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Sarah Hum

Pricing

Pricing provided by Canny.

FREE

Free

25 tracked users Per Month

PRO

Starting at $79.00

100 tracked users Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 110 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Canny Integrations

(5)

Integration information sourced from real user reviews.

Canny Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Canny, and what problem is it built to solve?

Canny helps businesses collect, analyze, prioritize, and track user feedback so they can make informed product decisions. It brings feedback together in one place and includes public or private feedback boards, prioritization scoring, and a public changelog.

What languages does Canny support?

Canny supports one language: English.

What company sizes and industries is Canny the best fit for?

Canny appears most suited to small and mid-sized organizations, with software and IT services among the most represented industries. The strongest reviewer segments are:

Small businesses: Teams with 50 or fewer employees.
Mid-market: Organizations with 51–1,000 employees.
Computer software: Teams using Canny to collect and prioritize product feedback.
Information technology and services: Organizations coordinating feedback across product and customer-facing teams.

How long does it take to implement Canny across a team?

Canny can be quick to put into use, with under a month the most common reported timeframe. Some teams describe getting started in less than a day, while broader implementations can take longer.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also frequently reported
1–3 months	Reported less often
3–6 months	Occasionally reported

What customer support options does Canny provide, and how do users find the overall support experience?

Canny provides support through chat and email/help desk, alongside self-service FAQs and knowledge-base resources. The support experience is often described as responsive and helpful, including during onboarding and technical questions, though some users find it difficult to reach support or experience waits.

What tools and platforms does Canny integrate with, and how do these integrations help users get more value from the product?

Canny offers 5 integrations, connecting feedback with tools across customer platforms, communication, data, and development workflows.

Customer relationship and support: Salesforce Sales Cloud and Zendesk for Customer Service.
Team communication: Slack.
Data and customer analytics: Twilio Segment.
Development and deployment: Vercel.

These connections can help teams bring customer context into feedback review, share updates with colleagues, and connect feedback activity with their existing workflows.

What features or capabilities could make Canny even more useful?

Canny could be more useful with stronger reporting and more flexible ways to organize and manage feedback. Commonly requested improvements include:

Richer reporting, charts, and custom analytics to make feedback trends easier to understand.
More flexible filtering, search, and custom fields for organizing and finding requests.
Better duplicate detection and automated triage or merging to reduce manual moderation.
More control over roadmaps, workflow stages, and customization of boards and views.

G2 reviews are authentic and verified.

Here's how.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

10/22/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Powerful Integrations, Flexible APIs, and Fast Ticket Handling"

4/5

What do you like best about Canny?

The best features I've had experience are:

- a vast range of integrations available out of the box

- public APIs letting you achieving almost infinite integrations

- a very quick ticketing handling

- a free version in which you could get a first impression Review collected by and hosted on G2.com.

What do you dislike about Canny?

The fact that an attack has happened recently has decreased my fidelity to the product. As a software engineer, I know this kind of thing can happen, but that does not change the fact that it has happened.

Minor: at first glance, it was not really clear the differences between a post and an idea in the official documentation. In general, a quick review of the official API doc with some vertical in-depth analysis would provide a better product. Review collected by and hosted on G2.com.

Juan S.

Manager Customer Support Services

Mid-Market (51-1000 emp.)

10/29/2026

"Excellent for Collecting, Structuring, and Grouping User Feedback"

4.5/5

What do you like best about Canny?

Collecting, structuring and grouping user feedback and impactful information. Review collected by and hosted on G2.com.

What do you dislike about Canny?

The "Tracked User" metric never ending growing up. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/6/2026

"Great tool to evaluate user feedback"

4/5

What do you like best about Canny?

A great tool for tracking and managing user feedback. Autopilot feature helps to stay on the top, great integrations to keep everyone updated. Review collected by and hosted on G2.com.

What do you dislike about Canny?

New features are interesting, not sure, if we'll use them bevause of pricing reasons. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/27/2026

"Great Value for Money with Solid Integrations"

4/5

What do you like best about Canny?

We chose Canny because it's very good value for money, and their integrations look more solid than competitors. Review collected by and hosted on G2.com.

What do you dislike about Canny?

We just signed with Canny so it's hard to say now Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/4/2026

"Easy Feedback and Upvotes, But Limited Progress Updates"

3/5

What do you like best about Canny?

It is simple to submit feedback, it allows you to upvote so you can see how popular a suggestion is and you can easily find previous suggestions to see if your idea has already been submitted. Review collected by and hosted on G2.com.

What do you dislike about Canny?

It is very basic. Unless the PM makes comments, it is difficult to understand if there has been any progress. There is no way to close the loop when a feature has been released. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/8/2026

"Canny Is Easy to Use and Integrates Smoothly with Our Stack"

4/5

What do you like best about Canny?

Canny is pretty easy to use and can integrate pretty well in our stack. Review collected by and hosted on G2.com.

What do you dislike about Canny?

From an administrative side, the UI isn't as intuitive and takes a bit to figure out. Review collected by and hosted on G2.com.

Phil L.

Co-fondateur

Small-Business (50 or fewer emp.)

Originally submitted 7/26/2024

"By far the best way to collect feedback and feature requests from customer"

5/5

What do you like best about Canny?

I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next! Review collected by and hosted on G2.com.

What do you dislike about Canny?

We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it. Review collected by and hosted on G2.com.

Response from Kaman Hui of Canny

edit

Hi Phil,

Thank you for taking the time to share your experience! Really appreciate your thoughtful review.

We are so glad to hear that Canny has been helpful for you from merging feature requests to helping with prioritization. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help.

Cheers,

Kaman

Antonio R.

Customer Success Manager

Small-Business (50 or fewer emp.)

8/5/2025

"Great and Simple Tool"

5/5

What do you like best about Canny?

I like that it's simple to use, yet it's a powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Canny?

Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful.

What the AI tool was doing was:

1. Creating a feature request based on feedback

2. Merging an old ticket into the newly created feature request

That was driving me mad! The trouble was being able to find my old ticket that I KNEW I created. Other than that, all is good. Review collected by and hosted on G2.com.

Stephanie R.

Product Manager

Small-Business (50 or fewer emp.)

3/30/2025

"A small but mighty addition to our processes"

5/5

What do you like best about Canny?

- Very easy to use and navigate

- Powerful in all of the right areas

- Arms our team with all the right tools

- Simplistic in design, so not to overload the experience for us or our customers

- Support team are always available to respond when questions come up

- Easy to integrate with the rest of our (relevant) tech stack: Intercom, Jira Review collected by and hosted on G2.com.

What do you dislike about Canny?

There's not a whole lot to dislike here. It's a great platform to use. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

Solving a huge issue of collating and prioritising customer feedback. We used Jira to collate all of our customer feedbacks, but when you have an audience that loves to have a voice, that board was getting very unruly very quickly. It was becoming unmanageable, and started to look and feel like a graveyard. PMs were creating RICE scores for them based on gut-feel rather than verified data-points. Obviously that trickles down to how these features get released and it was becoming a real problem. Even when things got released, our CS agents were having to contact the people who requested the feature individually. Madness!

Canny just simplifies the lot of it. Everything in the one spot. Able to have our RICE scores automatically adjust based on the number of votes, if those votes are from the same company or not, and add in our own variables to the prioritisation scores. Takes a huge load off of PM time-spent on this manually. And our CS agents are loving not having to deal with feature requests on a per-request basis throughout the feature's lifecycle. Sales are happy that they have another customer-first differentiator to promote. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/9/2025

"Dependable for collecting Customer feedback"

4.5/5

What do you like best about Canny?

Canny is a "catch-all" for all of our feature requests, serving as a centralized backlog and "future to-do list". It helps quantify anecdotal evidence and customer feedback, allowing us to better prioritize our roadmap based on things like MRR and opportunity data. The ability to link Canny posts to your customer data in tools like HubSpot provides valuable context and insights. Review collected by and hosted on G2.com.

What do you dislike about Canny?

The ability to only filter by one attribute at a time (e.g. relevance, trending, MRR) rather than being able to combine filters like MRR and Opportunity together. Apart from that, the difficulty in quickly identifying whether a voter on a Canny post is a current customer or not, requiring exporting the list and checking subscription status separately is a long workaround. Review collected by and hosted on G2.com.

What problems is Canny solving and how is that benefiting you?

Canny serves as a centralized place to capture all customer feature requests and feedback, rather than having them spread out across different channels. It also acts as a source for customer-facing teams to find if we already have a feature or not. Canny provides metrics like MRR and Opportunity to complement the anecdotal feedback the product team receives. This helps the team make more informed decisions about which features to prioritize based on both customer demand and potential business impact. Review collected by and hosted on G2.com.