Canny Reviews & Product Details

I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next! Review collected by and hosted on G2.com.

We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it. Review collected by and hosted on G2.com.

I like that it's simple to use, yet it's a powerful tool. Review collected by and hosted on G2.com.

Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful.

What the AI tool was doing was:

1. Creating a feature request based on feedback

2. Merging an old ticket into the newly created feature request

That was driving me mad! The trouble was being able to find my old ticket that I KNEW I created. Other than that, all is good. Review collected by and hosted on G2.com.

- Very easy to use and navigate

- Powerful in all of the right areas

- Arms our team with all the right tools

- Simplistic in design, so not to overload the experience for us or our customers

- Support team are always available to respond when questions come up

- Easy to integrate with the rest of our (relevant) tech stack: Intercom, Jira Review collected by and hosted on G2.com.

There's not a whole lot to dislike here. It's a great platform to use. Review collected by and hosted on G2.com.

Canny is a "catch-all" for all of our feature requests, serving as a centralized backlog and "future to-do list". It helps quantify anecdotal evidence and customer feedback, allowing us to better prioritize our roadmap based on things like MRR and opportunity data. The ability to link Canny posts to your customer data in tools like HubSpot provides valuable context and insights. Review collected by and hosted on G2.com.

The ability to only filter by one attribute at a time (e.g. relevance, trending, MRR) rather than being able to combine filters like MRR and Opportunity together. Apart from that, the difficulty in quickly identifying whether a voter on a Canny post is a current customer or not, requiring exporting the list and checking subscription status separately is a long workaround. Review collected by and hosted on G2.com.

Canny makes it extremely easy to track and report on customer feedback requests. As a customer success team, we can review common trending feedback items, alongside the revenue impact. It's a key tool in the CS - Product team relationship, helping us as an organisation segment and prioritise features that will drive the greatest impact (for our customers, and for the business). Review collected by and hosted on G2.com.

Canny did have difficulty with our Hubspot integration, however the team were great at picking up and supporting us through this to find a resolution. Hardly a dislike, but I had to write something! Review collected by and hosted on G2.com.

We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues Review collected by and hosted on G2.com.

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out. Review collected by and hosted on G2.com.

It actually captures the feedback for you and organizes the chaos effectively leaving no room for confusion and dropping essential information from the product users. Review collected by and hosted on G2.com.

Some custom fields can be added to organize everything even more Review collected by and hosted on G2.com.

I can collect feedback and connect other services if i would like. I can relply and change the statues so other can see it. I can also make posts my self. Others can see the current things on the board which helps with me not getting usually the same thing a lot. I dont know i just love this service. Your customer service was great also. It was very to Implement it into my website. I use Canny to collect feedback and feature requests for my small website so I dont really have lots of feedback coming in but when I do it is great and easy to use and intergrate into my website. Review collected by and hosted on G2.com.

The Next plan from the Free plan is a big gap. Review collected by and hosted on G2.com.

Super easy to integrate. Lots of functionality with the free tier. Responsive customer support. Theres a reason way Canny is the most popular in the super crowded feature request software space. Review collected by and hosted on G2.com.

Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to test canny in test environment - everything posted is released. Review collected by and hosted on G2.com.

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly. Review collected by and hosted on G2.com.

We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates. Review collected by and hosted on G2.com.