--- title: Canny Reviews meta_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 107 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 107 scale: '5' date_modified: '2026-06-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews **Vendor:** Canny **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 107 ## About Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa ## Canny Pros & Cons **What users like:** - Users find Canny's **ease of use** remarkable, enabling efficient integration and management of customer feedback seamlessly. (12 reviews) - Users praise Canny for its **easy integration and powerful features** , complemented by responsive customer support and a generous free tier. (8 reviews) - Users praise Canny for its **responsive customer support** , which consistently addresses issues and enhances the overall experience. (7 reviews) - Users highlight **easy integrations** with Canny, appreciating its user-friendly interface and responsive customer support. (6 reviews) - Users appreciate the **centralized management of customer feedback** offered by Canny, enhancing feature prioritization and collaboration. (6 reviews) - Easy Setup (5 reviews) - Users value the **seamless integrations** with tools like Slack and Jira, enhancing workflow efficiency and collaboration. (5 reviews) - Easy Management (4 reviews) - Idea Management (4 reviews) - Automation (3 reviews) **What users dislike:** - Users desire a **solution for idea duplication** , as it complicates sharing and feedback collection on Canny. (5 reviews) - Users find the **missing features** of Canny, like integrations and text formatting, frustrating for their workflow. (5 reviews) - Users encounter **integration issues** with Canny, finding it challenging to connect with other software effectively. (3 reviews) - Users face challenges with **integration difficulties** in Canny, particularly with Hubspot and the mobile app experience. (2 reviews) - Users find **learning difficulties** with Canny due to its unfriendly Admin UI and complex integrations. (2 reviews) - Limited Functionality (2 reviews) - Users express frustration with the **ticket merging functionality** of Canny, making it difficult to track old tickets. (2 reviews) - Complex Usability (1 reviews) - Confusing Usage (1 reviews) - Filtering Issues (1 reviews) ## Canny Reviews ### 1. Great Value for Money with Solid Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Canny?** We chose Canny because it's very good value for money, and their integrations look more solid than competitors. **What do you dislike about Canny?** We just signed with Canny so it's hard to say now **What problems is Canny solving and how is that benefiting you?** Have a data driven view into customer feedback that our product team can use. Their AI integrations help make the lift easier for commercial teams to input feedback. ### 2. Easy Feedback and Upvotes, But Limited Progress Updates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Canny?** It is simple to submit feedback, it allows you to upvote so you can see how popular a suggestion is and you can easily find previous suggestions to see if your idea has already been submitted. **What do you dislike about Canny?** It is very basic. Unless the PM makes comments, it is difficult to understand if there has been any progress. There is no way to close the loop when a feature has been released. **What problems is Canny solving and how is that benefiting you?** It was a way for our support team to submit feature ideas to the Product team. This meant that Product could take ownership of ideas an prioritize them into the roadmap. ### 3. Canny Is Easy to Use and Integrates Smoothly with Our Stack **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Canny?** Canny is pretty easy to use and can integrate pretty well in our stack. **What do you dislike about Canny?** From an administrative side, the UI isn't as intuitive and takes a bit to figure out. **What problems is Canny solving and how is that benefiting you?** Canny has helped my teams gather feedback from customers and internal stockholders as well. ### 4. By far the best way to collect feedback and feature requests from customer **Rating:** 5.0/5.0 stars **Reviewed by:** Phil L. | Co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Canny?** I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next! **What do you dislike about Canny?** We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it. **What problems is Canny solving and how is that benefiting you?** It helps us gather all the feedback we get into one public "forum" where customers can interact with each other. It kind of creates a sense of community too, especially when customers find workarounds for their feature requests together. **Official Response from Kaman Hui:** > Hi Phil, Thank you for taking the time to share your experience! Really appreciate your thoughtful review. We are so glad to hear that Canny has been helpful for you from merging feature requests to helping with prioritization. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 5. Great and Simple Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio R. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Canny?** I like that it's simple to use, yet it's a powerful tool. **What do you dislike about Canny?** Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful. What the AI tool was doing was: 1. Creating a feature request based on feedback 2. Merging an old ticket into the newly created feature request That was driving me mad! The trouble was being able to find my old ticket that I KNEW I created. Other than that, all is good. **What problems is Canny solving and how is that benefiting you?** It's keeping track of our feature requests and it's beneficial because we know what we should focus on developer time on. ### 6. A small but mighty addition to our processes **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Canny?** - Very easy to use and navigate - Powerful in all of the right areas - Arms our team with all the right tools - Simplistic in design, so not to overload the experience for us or our customers - Support team are always available to respond when questions come up - Easy to integrate with the rest of our (relevant) tech stack: Intercom, Jira **What do you dislike about Canny?** There's not a whole lot to dislike here. It's a great platform to use. **What problems is Canny solving and how is that benefiting you?** Solving a huge issue of collating and prioritising customer feedback. We used Jira to collate all of our customer feedbacks, but when you have an audience that loves to have a voice, that board was getting very unruly very quickly. It was becoming unmanageable, and started to look and feel like a graveyard. PMs were creating RICE scores for them based on gut-feel rather than verified data-points. Obviously that trickles down to how these features get released and it was becoming a real problem. Even when things got released, our CS agents were having to contact the people who requested the feature individually. Madness! Canny just simplifies the lot of it. Everything in the one spot. Able to have our RICE scores automatically adjust based on the number of votes, if those votes are from the same company or not, and add in our own variables to the prioritisation scores. Takes a huge load off of PM time-spent on this manually. And our CS agents are loving not having to deal with feature requests on a per-request basis throughout the feature's lifecycle. Sales are happy that they have another customer-first differentiator to promote. ### 7. Dependable for collecting Customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Canny?** Canny is a "catch-all" for all of our feature requests, serving as a centralized backlog and "future to-do list". It helps quantify anecdotal evidence and customer feedback, allowing us to better prioritize our roadmap based on things like MRR and opportunity data. The ability to link Canny posts to your customer data in tools like HubSpot provides valuable context and insights. **What do you dislike about Canny?** The ability to only filter by one attribute at a time (e.g. relevance, trending, MRR) rather than being able to combine filters like MRR and Opportunity together. Apart from that, the difficulty in quickly identifying whether a voter on a Canny post is a current customer or not, requiring exporting the list and checking subscription status separately is a long workaround. **What problems is Canny solving and how is that benefiting you?** Canny serves as a centralized place to capture all customer feature requests and feedback, rather than having them spread out across different channels. It also acts as a source for customer-facing teams to find if we already have a feature or not. Canny provides metrics like MRR and Opportunity to complement the anecdotal feedback the product team receives.This helps the team make more informed decisions about which features to prioritize based on both customer demand and potential business impact. ### 8. An excellent customer feedback and roadmap tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Canny?** Canny makes it extremely easy to track and report on customer feedback requests. As a customer success team, we can review common trending feedback items, alongside the revenue impact. It's a key tool in the CS - Product team relationship, helping us as an organisation segment and prioritise features that will drive the greatest impact (for our customers, and for the business). **What do you dislike about Canny?** Canny did have difficulty with our Hubspot integration, however the team were great at picking up and supporting us through this to find a resolution. Hardly a dislike, but I had to write something! **What problems is Canny solving and how is that benefiting you?** Canny provides a way of logging feedback, features and ideas with revenue impact and importance. Without this, feedback is silo'd and can lose impact. ### 9. Excellent tool that is very user-friendly and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Awais M. | Senior Cloud Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Canny?** We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues **What do you dislike about Canny?** We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out. **What problems is Canny solving and how is that benefiting you?** We are getting to quickly guage which features our customers want the most, and what are their pain points using Canny as our Feedback and Idea gathering tool. This helps shape the Product strategy to cater to those features and areas that impact customers the most ### 10. Canny does the feedback for you **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa S. | Head of product, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Canny?** It actually captures the feedback for you and organizes the chaos effectively leaving no room for confusion and dropping essential information from the product users. **What do you dislike about Canny?** Some custom fields can be added to organize everything even more **What problems is Canny solving and how is that benefiting you?** It’s solving the scattering of feedback across different people ### 11. Awesome Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Canny?** I can collect feedback and connect other services if i would like. I can relply and change the statues so other can see it. I can also make posts my self. Others can see the current things on the board which helps with me not getting usually the same thing a lot. I dont know i just love this service. Your customer service was great also. It was very to Implement it into my website. I use Canny to collect feedback and feature requests for my small website so I dont really have lots of feedback coming in but when I do it is great and easy to use and intergrate into my website. **What do you dislike about Canny?** The Next plan from the Free plan is a big gap. **What problems is Canny solving and how is that benefiting you?** I was trying to find a convenient way to recieve feedback and feature requests from my users and canny helps me do that. ### 12. Great free off-the-shelf feature request software **Rating:** 4.5/5.0 stars **Reviewed by:** Harry S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Canny?** Super easy to integrate. Lots of functionality with the free tier. Responsive customer support. Theres a reason way Canny is the most popular in the super crowded feature request software space. **What do you dislike about Canny?** Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to test canny in test environment - everything posted is released. **What problems is Canny solving and how is that benefiting you?** Replaced typeform which doesnt scale nor is it public for users to view. ### 13. We - and our users - love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Maryse F. | Head of Success, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Canny?** Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly. **What do you dislike about Canny?** We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates. **What problems is Canny solving and how is that benefiting you?** We have 50k users, and gathering their feedbacks and ideas for new features on our software isn't easy. We use Canny to collect that feedback and centralize feature requests. Allowing users to add new requests and upvote that of others helps us identify which features would have the most impact. ### 14. Easy setup and straight forward to use. Dedicated AM on top of customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan C. | Project Ops & Insight, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Canny?** How easy it is to get set up and how it all works. How fast they respond to any issues. A variety of integrations to be used **What do you dislike about Canny?** Not much that isn't already going to be addressed within their own roadmap. But if this helps it get more exposure, the changelog deserves more glory, fully integrate the widget for it's own page. People want to see the changes and get excited about it. **What problems is Canny solving and how is that benefiting you?** It fills the gaps our software may be missing, also has the community collaborating in the effort that helps us prioritize our must have features. ### 15. Great tool for capturing & managing customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Pratibha A. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Canny?** Canny's public APIs have been super helpful for us to set up our workflows however we like. The tool is quite easy to understand and adapt. Custom fields, filtering options in views, exporting filtered feedback data is pretty convenient in Canny. Overall, its a great tool. **What do you dislike about Canny?** Only 3 swim lanes allowed in public roadmap. Internal roadmap should also have a kanban view apart from list view. Also, we would like to control the visibility of feedback in public roadmap at the feedback level and not just at the board level. **What problems is Canny solving and how is that benefiting you?** Capturing and managing customer feedback. Roadmapping & prioritisation based on MRR and other factors. Publishing our public roadmap via Canny along with our changelog and collecting more feature requests from customers ### 16. Simple and Easy to Use Feedback Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Canny?** It's very easy to use, and the features are powerful. I never used it before but I had to for our company. It took me less than a day to figure everything out. It's also pretty generous when it comes to the free plan. I use it daily and every time I've run into an issue, the customer support has been right there to help out. They also have a pretty good API. We implemented it pretty easily into our company. **What do you dislike about Canny?** I wish there was a feature to duplicate posts have it maintain the vote count. **What problems is Canny solving and how is that benefiting you?** Canny helps us centralize product feedback and product ideas. It also helps us structure user feedback and communicate changes and the product roadmap. ### 17. Transformed how we manage feedback and streamline product decisions! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Canny?** Its comprehensive approach to managing feedback. The ability to create multiple feedback boards tailored to different categories or products is extremely useful for organizing input. The roadmap and changelog features provide transparency to our team and users, showing what’s in progress and what has been released. Additionally, the seamless integrations with tools like Slack, Jira, and Intercom make it easy to keep feedback actionable and connected to our workflow. It’s an all-in-one solution that boosts both collaboration and efficiency **What do you dislike about Canny?** Limitation on the number of admin users. It can be a bit restrictive when you have a larger team that needs access to manage feedback or review the roadmap. It would be great if there were more flexibility or options for adding additional admins without hitting limits. **What problems is Canny solving and how is that benefiting you?** The problem of efficiently gathering, organizing, and prioritizing customer feedback Before using Canny, managing feedback was fragmented and often difficult to track, leading to delayed responses and overlooked insights. With Canny, we now have a centralized place for feedback, which helps us clearly see what features or improvements our users want most. The voting system highlights top priorities, and the integration with tools like Slack and Jira ensures feedback is quickly actionable. This has improved our team’s decision-making process, increased transparency with our users, and ultimately helped us build a more user-centered product. **Official Response from Kaman Hui:** > Hi there, Thank you for taking the time to share such a thoughtful review. So glad to hear that our key features and integrations have been extremely useful for you and your team. Noted your feedback about admins. I'll bring it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 18. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Canny?** I'm a new user but I didn't have any issues at all with regards to using it. **What do you dislike about Canny?** None so far. Everything has been going great. **What problems is Canny solving and how is that benefiting you?** Our users are able to post feature requests and vote on those that they want to see moving forward ### 19. The best way to track user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Canny?** It's ease of setup is amazing. For a product that enables us to do so much. Right from allowing users to easily share feature requests to helping us maintain a clear roadmap, Canny is simply the best! Moreover, the fact that so many amazing features are on the free tier make it a no brainer for companies just starting out! Their support team is also super responsive and helpful **What do you dislike about Canny?** Some aspects of the roadmap settings are slightly confusing and could be better communicated **What problems is Canny solving and how is that benefiting you?** User feedback is the biggest problem Canny helps resolve. It's benefitting us by allowing us to easily keep track of what to build next **Official Response from Kaman Hui:** > Hi Rohan, Thank you for leaving such a wonderful review! We're so happy that the setup was easy and the tool has enabled your team to do a lot. We take pride in providing great customer support so we're glad to hear that our team has been helpful! Noted your feedback about our roadmap settings. I'll pass it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 20. The easiest way to get customer feedback for feature prioritization **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Sr. Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2024 **What do you like best about Canny?** An easy way to gather customer feedback - just link to your custom page and ask for their feature requests. **What do you dislike about Canny?** It's an outside platform and not fully integrated. I think we could build a widget - I just haven't looked into it yet! This just means we have to push customers to fill it out more than it being front and center. **What problems is Canny solving and how is that benefiting you?** A way for customers to upvote other ideas. Although, we have had a few repeat comments and they're less likely to read what's already there. It's also great that it notifies those that left the comments as progress is made towards their idea. **Official Response from Kaman Hui:** > Hi Michelle, Thanks for leaving us a review! Glad to hear Canny has been very easy for you to collect customer feedback. Noted your feedback. I'll pass it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 21. Canny is an efficient tool **Rating:** 4.0/5.0 stars **Reviewed by:** Maxime T. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2024 **What do you like best about Canny?** It focuses on a precise use case, and solves it well. **What do you dislike about Canny?** I don't think the Admin UI is user-friendly. There is no possibility to format text. Integrations with other software are not that straight forward. **What problems is Canny solving and how is that benefiting you?** Customers can easily share feature request with us. It's beneficial because it helps us: - gathering feedback in an automated an asynchronous way - connecting with our users and our users with each other - prioritize based on user votes ### 22. Pretty cool tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Canny?** It is easy to add and store customers Ideas without letting it fall on a limbo **What do you dislike about Canny?** it could be easyer to share Idea blocks or pages to get more coments and feedbas using conectinos like slack or workspace. **What problems is Canny solving and how is that benefiting you?** It helps my support team to filter ideas comming from diferent sources and keep it organised so Product and development teams can get a frash source of insights for new roadmaps. Also helps us providing a place to go for users that are hanger to contribute. ### 23. Good tool for Collecting Feedback on Improving our Software **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas A. | Senior Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Canny?** The website is user-friendly and well-designed. I liked the onboarding homepage reminder that kept me progressing through the setup steps of the tool. Once the website is shared with our clients this tool should work as expected. Having direct integration with Atlassian's JIRA means we can quickly incorporate it with our existing Sprints, Improvements, and Updates to our software products. Also, there were account-specific reminder emails to get me to not forget about the project setup. Within only a couple of weeks of intermittent work (on my part), we were able to see this system up and running. **What do you dislike about Canny?** If you are transitioning from another platform like we were, there is only the option to upload feedback collected (from your previous application) but no way to upload your existing users (so they will get notified when the updates are released). And even if they are uploaded we would need a way to then associate them with each of their existing suggestions. This is the only reason I did not give them a full 10 of 10 above. Their support team did add my feedback on this issue to their feedback collection so they are proactive with these improvements. **What problems is Canny solving and how is that benefiting you?** This platform is inexpensive compared to others on the market and lets us collect and keep track of product improvements from our clients. **Official Response from Kaman Hui:** > Hi Nicholas, Thank you for taking the time to leave such a thoughtful review. We really appreciate you sharing your experience. So glad to hear that the onboarding setup, JIRA integration, and account-specific reminders have been helpful! Noted your feedback regarding the transition requirements between platforms. Like you mentioned, our support team has added this to our feedback board, but I've just passed this note along to our team as well. We are committed to improving Canny continuously and your feedback is crucial in guiding our efforts. Thanks again for leaving a review and supporting Canny! Cheers, Kaman ### 24. Amazing Backlog Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Cristhie D. | Product & Innovation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Canny?** Easy to use, very user friendly, its a amazing tool for a product backlog, we start to use as a intern tool and as we groth we want to incorporate to our SaaS. **What do you dislike about Canny?** we want more filters, like for size of the client, or if a feature is mandatory, its a must have... **What problems is Canny solving and how is that benefiting you?** The backlog is key for us, so we use Canny to understand how many customers are asking for which functionalities, and then we organize our sprints based on that information **Official Response from Kaman Hui:** > Hi Cristhie, Thank you for your review! We're happy to hear that Canny has been an amazing product backlog tool for you and your team. Noted your feedback. I'll pass it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 25. Simple, straightforward and helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Canny?** I like that is it is much simplere than Aha and easier to understand with less going on. It lets me and the PMs who work for me easily stay on top of requests and allows our teams to participate. Customer support can use the intercom integration, and the rest of the team can easily create posts and vote from Slack. **What do you dislike about Canny?** I really disliked the steps required to use the free trial I found it to be annoying. It is also a little difficult to see all of the new items. I see the ntoifications but having them in a checklist-type view would be incredibly helpful. Once I open the notifications they all get marked as read and it is easy to miss things. I also wish it was more clear hwo to add a vote to something on behalf of another user. I wish I could update the states that show on the public view roadmap. I want to show the things that are not yet planned. **What problems is Canny solving and how is that benefiting you?** They are helping us keep track of the requests we get and the number of votes they receive. This helps us ensure that we are actually building high-impact user features. **Official Response from Kaman Hui:** > Hi there, Thank you for sharing your experience with us. We are glad to hear that Canny has been much easier to use than Aha for you! Also love to know that our Intercom and Slack integrations have been useful for your team. Noted all of your feedback. I've passed it over to the team. Really appreciate your insights as we are always finding ways to improve our tool. If you ever need help getting more out of Canny, please let us know. We'd love to help. Cheers, Kaman ### 26. Best Feedback/Feature Request Board! **Rating:** 5.0/5.0 stars **Reviewed by:** Allan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Canny?** Canny's ability to gather and manage customer feedback efficiently is a standout feature. It allows businesses to prioritize product features based on real user needs, making it easier to make informed decisions. The platform's user-friendly interface and the way it facilitates direct communication between users and product teams are also highly appreciated. This ensures that feedback is not only collected but also acted upon, creating a transparent and responsive feedback loop. **What do you dislike about Canny?** It is a little difficult to contact Canny Support. **What problems is Canny solving and how is that benefiting you?** Canny helps in solving the problem of collecting and organizing user feedback from various channels into a centralized platform. This streamlines the process of understanding user needs and prioritizing product development efforts accordingly. By enabling businesses to make data-driven decisions based on user feedback, Canny significantly enhances the ability to improve products and services in line with customer expectations. Additionally, its features for tracking feedback trends and engaging with users directly on the platform foster a stronger connection between users and product teams, ultimately leading to higher user satisfaction and retention. **Official Response from Julia Valade:** > Hi Allan, Thank you so much for taking the time to share your review with us! We're delighted to hear that Canny's ability to gather and manage customer feedback efficiently makes a significant difference for your business. We also appreciate your honest feedback regarding your experience contacting our Support team. We sincerely apologize for any inconvenience this may have caused. I'm reaching out to ensure you now have a dedicated point of contact for any support needs. Our team is committed to continuously improving Canny and your experience with it, and your feedback is crucial in guiding our efforts. Thanks again for your support, for helping us make Canny even better, and for being part of our Canny family. Best regards, Julia ### 27. Quick & easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Amit M. | Indie Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Canny?** I found Cannh to be a good solution for providing a public feature board for users to access. The integration with my app through SSO was quick & easy. **What do you dislike about Canny?** I'd love if Canny would provide me a mobile app for accessing the admin dashboard on the move. **What problems is Canny solving and how is that benefiting you?** Canny is helping me in streamlining user feedback and suggestions and assisting me in prioritising features and updates to my product based on user's feedback. **Official Response from Kaman Hui:** > Hi Amit, Thanks for taking the time to leave us a review! So glad to hear that the SSO integration was easy and the public board was useful. Noted your feedback regarding a mobile app. I've passed it to our team. If you ever need any help getting more out of Canny, please don't hesitate to reach out. We'd love to help. Cheers, Kaman ### 28. A really convenient and well thought out platform for shaping your product with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Nikolas P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Canny?** Canny's semi-self governing feature upvoting tool has been really helpful, and lets us avoid having to manually tag feedback in intercom or product board to track requests. It makes communicating directly with users really easy, and lets you notify people when you ship what they wanted which is something we had to do manually in the past. The fact that it also comes with a changelog is something we discovered by accident, but it's been super helpful as well. We were looking for one! **What do you dislike about Canny?** Canny doesn't localize posts or the changelog. In general I think language support is the biggest gap. **What problems is Canny solving and how is that benefiting you?** It's a way for us to aggregate non-customer support feedback that would get lost if it was in intercom, and see what people want us to build next. **Official Response from Kaman Hui:** > Hi Nikolas, Thank you for taking the time to share your experience! So glad to hear you are enjoying our feature upvoting tool and changelog! We hear you on the localization, and got some good news to share! We've actually released a Translations Beta for user generated content such as posts, comments, and changelog entries recently. To learn more about this new feature, check it out here: https://feedback.canny.io/changelog/translations-beta We're always looking for ways to improve our product. We really appreciate your feedback and your support for Canny! Cheers, Kaman ### 29. Canny is the tool we needed to get customer feedback and prioritize based on it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Canny?** The ability to write posts that customers can vote on and interact with allows us to make customer-oriented decisions. It's super easy to use and integrate with other tools, and the customer support is absolutely phenomenal. They helped me right away when I needed it. We use it daily, and it was relatively easy to start and implement. **What do you dislike about Canny?** There isn't anything specific that I dislike. I wish I had access to some features that are not included in my plan, and the shift between plans is quite expensive, but the product itself is awesome. **What problems is Canny solving and how is that benefiting you?** Before Canny, we managed our feature requests internally using Monday.com. It was a big mess for the customer-facing representatives who had to vote on behalf of the customers. We had a lot of duplications, and it was unmanageable. We couldn't make smart and data-driven decisions based on what we had. Canny solved this amazingly by allowing us to create a clear, unified post and get direct feedback from the customers. Now, we can actually build a roadmap that is aligned with customer needs. **Official Response from Kaman Hui:** > Hi there, Thank you so much for your wonderful review! So happy to hear that Canny has been easy to set up and integrate. Our customer support team will be delighted to know they've been very helpful to you. We really appreciate your feedback and support. If you ever want to find new ways to get more out of Canny, please do not hesitate to reach out. We’d love to help! Cheers, Kaman ### 30. Simple & intuitive system for collecting user feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Keenan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Canny?** I love how simple Canny makes it for our users and for admins to manage user feedback. Their UI for consumers gets down to the basics and ensures it focuses on a great UX for submitting ideas. I love all the integrations Canny has too (like with Zendesk), which makes it easy for our team to submit votes on behalf of users too. **What do you dislike about Canny?** We get a lot of duplicate posts from our users. Not necessarily Canny's fault, but I wish they had better AI systems for helping a user find a topic already posted about or better AI for merging duplicate posts (which I know they are working on! More AI features would be extremely helpful (like auto-reviewing external sources of customer frustration like Zendesk and pulling in that customer feedback in a more automated fashion, using LLM analysis on ticket conversations) **What problems is Canny solving and how is that benefiting you?** The problem Canny solves for us is helping get a pulse of the problems our customers have. It also allows us to reach out to those users who expressed the issues to do better customer discovery. **Official Response from Julia Valade:** > Hi Keenan, Thank you so much for your thoughtful review! We are so happy to hear that Canny's simplicity and integrations, especially with Zendesk, are making the feedback management process smoother for your users and admins. Your insights on how we can enhance our platform, particularly regarding AI capabilities for managing duplicates more seamlessly, are truly appreciated as we continue to improve Canny. Rest assured, we hear you loud and clear! Your feedback is crucial in guiding our improvements, and we truly appreciate you taking the time to share it with us! Thanks again, and have a wonderful weekend! Warm Regards, Julia ### 31. Great integrations, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canny?** I like the integration with Slack. This has made it super easy for our team to view new posts. Previously we had team members "campaigning" for votes which gave us skewed results of the importance of new feature requests. The integration with Jira is also really helpful to update the status on the Canny post when it is updated in Jira. It eliminates the need for us to go back and forth. The integrations were very easy to set up, no technical knowledge is required to do so. **What do you dislike about Canny?** I find the field options for individual posts limiting. It takes some creative uses of categories and statuses to organize the posts well. For example, some posts are selected for development, but others must be completed first in order for the update to be possible. Being able to link Canny posts together vs just merging would be helpful. While adding labels can be helpful to be able to locate certain posts together - they can be frustrating to use. All labels are shown as capital letters on the post itself, however. If you create two labels "Alerts" and "alerts", they are duplicated in the filters list becuase of the differences in the letter cases. The roadmap feature could be more robust. Individual requests are not usually added to our roadmap. There is an overall initiatve that we would include various updates in, multiple posts can be included in one update. It does not give a great overall picture unless you were to manually create several Canny posts. Which I mentioned above, cannot be linked together. **What problems is Canny solving and how is that benefiting you?** Our team is more easily to view existing feedback and make new posts. With the Slack integration it is preventing duplicate posts from being created. **Official Response from Kaman Hui:** > Hi there, Thank you for taking the time to share your experience with us! We love hearing that the integrations have been very easy to set up and helpful for your team. Appreciate your thoughtful feedback on the field options, labels, and roadmap. I'll be sure to pass the insights along to our team. If you ever have any other suggestions or ideas for improvement, please do share them with us. Your feedback is incredibly important in helping us grow. Thank you again for your review and for supporting Canny! Cheers, Kaman ### 32. Canny has been super helpful for organizing our product feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Canny?** It is easy to use and I love that it integrates with our main tools. The posting and voting functionality is intuitive. **What do you dislike about Canny?** Some of the customizations are limited and the slack integration could be a bit more robust. **What problems is Canny solving and how is that benefiting you?** Canny is helping us solve the problem of unorganized product feedback. This has helped us move away from directly reacting to each piece of feedback and looking at things more holistically. **Official Response from Kaman Hui:** > Hi there, Thank you for taking the time to leave us a review! Glad to hear Canny has been easy to use and our integrations have been useful. Noted your feedback about customizations. I'll pass it to the team. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 33. Feedback hub where product managers see the big picture **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Canny?** Canny is easy to use for the function of giving feedback including the voting feature. it allowes the users to find ideas they really wanted and needed but didn't know how to phrase it and then they can upvote on these ideas. In addition Canny connection to jira is super helpful for complete tracking cycle. In terms of customer support , they respond really quickly on requests and feedback. **What do you dislike about Canny?** I dont like the UI of filters so much, it feels scattered and have so many wordings , I aslo don't like that comments should be turned public to be able to be seen by team members. **What problems is Canny solving and how is that benefiting you?** Canny replaces the spreadsheets, forms and docs to gather feedback and ideas about our product, so it resolves the issue of feedback centralization and organization. **Official Response from Julia Valade:** > Thank you so much for taking the time to share your review of Canny! We're glad to hear that you find our platform user-friendly and that our voting feature helps you connect with valuable ideas. It’s also great to know that our Jira integration effectively supports your tracking needs. We appreciate your honest feedback regarding the UI for filters and the visibility of comments. We take your concerns seriously and would like to explore these issues further. Please feel free to contact our support team so we can arrange a call and discuss your feedback in more detail. Thank you once again for your support and insights. If there’s anything else you’d like to discuss or suggest, please don’t hesitate to let our team know! Warm regards, Julia ### 34. Great Product Feedback Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Canny?** I like their new automatic feedback collection tools! Autopilot is very useful. It is super easy to integrate into all of our communication platforms so I appreciate that as well. They have great customer support and are great to work with. **What do you dislike about Canny?** Lack of charts/data visualization. I want to be able to see better summaries of my data! **What problems is Canny solving and how is that benefiting you?** Canny is helping us log all of our product feedback! We hear so much from our users, and Canny allows us to keep it all consolidated and logged effectively. **Official Response from Kaman Hui:** > Hi there, Thank you for leaving a review and sharing your experience with us. We are so happy to hear that you've found our Autopilot AI features useful and easy to integrate! Noted your feedback about more data visualization. I've passed this over to the team. If you have any other ideas or suggestions, we are all ears. Your feedback is very important in helping us grow and improve. Cheers, Kaman ### 35. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Canny?** As a developer integrating with it, it's incredible. The embedded components are of great quality, and the way we can create accounts for our customers is seamless. Customer support is the best, we had some problems after we created some users with the incorrect IDs and they were extremely helpful by running a script in their database to fix our mix-up. **What do you dislike about Canny?** UI could be improved, customers find the form to input new feature requests as non-intuitive **What problems is Canny solving and how is that benefiting you?** Collecting feature requests. They allow us to sort them appropriately, allowing us to prioritize feature requests. Customers also enjoy seeing what we are building next. **Official Response from Kaman Hui:** > Hi there, Thank you for leaving us a review. Glad to know our embedded components are working well, and our support team will be ecstatic to hear that you had an awesome experience working with them! Noted your feedback about the UI. I'll pass this note to the team. Appreciate your feedback as we are continuously finding ways to improve our tool. Cheers, Kaman ### 36. Canny has helped us organize feedback and prioritize development based on customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Arturo P. | Marketing Coordinator, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Canny?** Their integration with other apps, their simplicity, and the centralization of feedback are the main strengths. **What do you dislike about Canny?** At the moment, there is nothing that I dislike about it. **What problems is Canny solving and how is that benefiting you?** Canny has helped us organize customer feedback more effectively and has allowed us to prioritize development based on the insights provided by our customers. **Official Response from Kaman Hui:** > Hi Arturo, Thank you for leaving us a review! So glad to hear you're enjoying our integrations, simplicity, and ability to centralize feedback. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 37. Stellar Feedback and Product Roadmap Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Canny?** Over the last month, we have been using Canny for product reviews and were very impressed with its outstanding user-friendliness. The frequency with which we have used Canny for product reviews throughout the past month has highlighted its user-friendliness. Canny exhibits an amiable design, with an intuitive interface that provides detailed feedback and is easy to use Integration with the main application is easy, if for a simple reason for one insertion. Additionally, Canny allows customization of the visual, allowing easy customization to the main application and although the auto-population feature is useful, it does not block requests which is the path of two to come. Customer support is excellent. **What do you dislike about Canny?** Being a recently established company, the pipeline has a great deal of value, and the Canny's team displays a strong sense of priorities One thing we didn't like about Canny was that what the requestor cannot obtain a summary of the requests that are sent. Users are faced with the challenge of having to manually track each request to see their sending history. Everything else is there, and the platform is proving increasingly useful. **What problems is Canny solving and how is that benefiting you?** We use Canny as a central hub for monitoring usage issues, especially in the areas of requests and error reporting. The main challenge we face in manufacturing is the volume of features required by our users. Canny addresses this by providing a system that allows users to submit and upvote feature requests. In addition to tracking deficiencies, Canny simplifies the process of identifying and solving problems. Users can effortlessly report bugs through the platform, allowing our development team to quickly replicate and address reported issues. This early exploitation of imperfections not only creates a superior product but also gives our users a sense of trust and confidence. Additionally, Canny is a powerful tool for user engagement and data collection. The user-friendly interface encourages users to actively participate in discussions about proposed features and improvements. This real-time interaction not only strengthens our relationship with our users but also provides invaluable insight into their expectations and preferences. **Official Response from Kaman Hui:** > Hi Nathan, Thank you for taking the time to leave such a thoughtful review! We really appreciate the insights you've shared here with us. So glad to hear that you were impressed with Canny's user-friendliness, and our customer support has been helpful! Noted on your feedback about request summary. I've passed this suggestion over to our team. If you have more ideas on how we can better our product, we are all ears! Your feedback is very important in helping us grow and improve. Cheers, Kaman ### 38. So far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Darian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Canny?** The same day I put a link to our Canny roadmap we were immediately getting feedback posted on our site which is very awesome. I think this shows how easy it was for my customers to use **What do you dislike about Canny?** The price was a little tough to stomach for a smaller business like mine, but the time saved on support for customers trying to provide feedback has been worth it **What problems is Canny solving and how is that benefiting you?** It helps with my smaller team to communicate with our customers **Official Response from Kaman Hui:** > Hi Darian, Thanks for taking the time to leave a review! So glad to hear that feedback started coming in for your team immediately, and that Canny helped save a lot of support time. I've passed the pricing feedback to our team. Appreciate your thoughts as we are always looking for ways to improve. If you ever need help getting more out of Canny, please don't hesitate to reach out. Cheers, Kaman ### 39. Useful and really Efficient tool (also customer service) **Rating:** 5.0/5.0 stars **Reviewed by:** Meng-Chia C. | Angel Investor/ CBO (Business), Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Canny?** Gather customer feedback from Canny is pretty easy and staightforward. I don't even need to educate my customers how to use it! **What do you dislike about Canny?** I'd say if we could do more customized on process and the definition of each stage would be great **What problems is Canny solving and how is that benefiting you?** We originally had plenty different platforms and source to get user feedback. It was pretty annoying to manage them. Now we use single platform Canny to manage them. **Official Response from Kaman Hui:** > Hi Meng-Chia, Thank you for leaving us a review, really appreciate you taking the time. So happy to hear that Canny is easy to use for you and your customers! Noted your feedback about customizations. If you ever have any other suggestions or ideas for improvement, please do share them with us. Your feedback is incredibly important in helping us grow. Cheers, Kaman ### 40. Simplistic, straightforward, and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kat C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Canny?** I LOVE the UI/UX of the platform in trying to keep all of the activity in one place, but still provide the necessary tools to make our customer's experience better. The customer support team is insanely helpful and fantastic to work with. I really appreciate how you all have an AI bot through Intercom set up as a first point of contact to make finding solutions for your customers even quicker. It's such a smart and intuitive set up. I have to work with a lot of third party platforms on behalf of my team, and this is one of the most pleasurable third party tools I'm fortunate to be in charge of! **What do you dislike about Canny?** I need Canny to grow faster! I'm too impatient, even being in CV/Product land myself. **What problems is Canny solving and how is that benefiting you?** Canny is providing a space for our team to collect customer feedback on features available in our platform. Being able to hear from our customer base first hand allows us a better insight into our user's experience in order to iterate and build better platform features. **Official Response from Kaman Hui:** > Hi Kat, Thank you so much for your wonderful review! Really appreciate you taking the time to share your experience. We're so happy that you love the UI/UX of Canny and the necessary tools that come with it! Our support team will be ecstatic to hear that you had a fantastic experience working with them! Thank you for being a part of our Canny family! Cheers, Kaman ### 41. Great option for gathering user feedback + Logging tickets **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Canny?** A shared board for logging tickets A way to share tickets with customers and track progress **What do you dislike about Canny?** They don't have a way to assign a priority to each feature request / ticket (at least I haven't figured out how). **What problems is Canny solving and how is that benefiting you?** Ticket tracking, progress tracking **Official Response from Kaman Hui:** > Hi there, Thanks for leaving us a review! Happy to hear Canny has been great for gathering feedback and logging tickets for your team. You can prioritize feature requests through our Prioritization Roadmap, which will allow you to score posts to decide what to work on next. To learn more, check out this help doc: https://help.canny.io/en/articles/4999644-roadmap-prioritization Hope that helps! If you need any support getting more out of Canny, please don't hesitate to reach out. We'd love to support you. Cheers, Kaman ### 42. Great way to build a customer-focused roadmap. **Rating:** 5.0/5.0 stars **Reviewed by:** Kade B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Canny?** Easy to use and implement. Filtering and exporting are a breeze. Canny is an essentialy part of how we build and prioritize our roadmap. **What do you dislike about Canny?** The Asana integration leaves an incredible amount to be desired. It's essentially useless in its current state as it a completely manual process and doesn't account for ticket merging. **What problems is Canny solving and how is that benefiting you?** Better understand what customers need. This is allowing us to more effictively prioritize our roadmap and build meaningful features and functionality. **Official Response from Kaman Hui:** > Hi Kade, Thank you for taking the time to share your experience! So glad to hear Canny was easy to use and implement for your team. Noted your comment about our Asana integration, I've passed it to our team. Appreciate your feedback as we are continuously finding ways to improve our tool. Cheers, Kaman ### 43. Brought Canny to my new company! Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Canny?** I love that there is a place for customers to leave detailed comments and requests, the fact that we will be able to notify everyone who is interested without having to create an elaborate tagging system in our CRM is really great! **What do you dislike about Canny?** The search button is a little hard to find, I wish there was a little more branding available. **What problems is Canny solving and how is that benefiting you?** Saving time following up with customers and trying to organize feature requests in a google doc or something not made for this! **Official Response from Kaman Hui:** > Hi there, Thank you for taking the time to leave us a review! We are so glad to hear that you and your team are enjoying Canny. Noted your comment about the search button, I've passed it to our team. Really appreciate your feedback as we are always finding ways to improve our tool. If you ever need help getting more out of Canny, please let us know. We'd love to help! Cheers, Kaman ### 44. Canny makes it easy to collect and prioritise user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Canny?** Canny helps our team collect user feedback in a simple, quick manner. The voting system that allows users to upvote feature requests lets the team better understand which features are the most popular, and prioritise product roadmap accordingly. Particularly like the nifty feature of showing users a preview of similar posts as they are typing their request, which reduces duplicates. Customer support (shoutout to jacques) has also always been helpful **What do you dislike about Canny?** Canny administration for multiple teams within the same organisation seems difficult; I'm unsure that's working as intended. I.e. If I'm on team A and want my own Canny board within the company, that might still overlap with team B in the same company. **What problems is Canny solving and how is that benefiting you?** Canny helps us gather user feedback and prioritise accordingly. **Official Response from Julia Valade:** > Hi there, Thank you so much for leaving us a review! We're passionate about helping our customers gain deeper insights into their user base, and it's incredibly rewarding to hear that our platform is streamlining the feedback collection process for your team. We are so happy to hear that our voting system not only helps reduce duplicates but also plays a crucial role in prioritizing your product roadmap, which in turn, enhances your understanding of your customers. This is the heart of our mission. Regarding your concerns about managing multiple teams within the same organization, we understand the challenges and are continually working on enhancing our platform to better accommodate complex team structures. Your feedback is crucial in guiding these improvements. We truly appreciate your support and insights, and we're looking forward to making your experience with Canny even better! P.S Jacques and the rest of our customer support team want to give YOU a big shoutout for being a great customer—we're always here to help! Warm regards, Julia ### 45. Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Riza Roselle A. | Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Canny?** Sharing of feedbacks, boards, canny sdk, and voting option **What do you dislike about Canny?** Not yet very familiar for the feature, but i donot dislike canny **What problems is Canny solving and how is that benefiting you?** Gathering of feedbacks, issues and more **Official Response from Kaman Hui:** > Hi Riza, Thank you for leaving a review! Appreciate you taking the time to share your experience. Glad to know you are enjoying Canny so far. If you need any help learning our different features, please do not hesitate to reach out. We’d love to help. Cheers, Kaman ### 46. Simple and intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Ismail U. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Canny?** I like the simplicity of being able to capture feedback and categorise them, as well as link them to Jira tickets. The public page for receiving feedback, and sharing updates on roadmap with a nice, clean UI is fantastic. **What do you dislike about Canny?** The roadmap and release functionality could be a bit better. Aha Roadmaps is a bit better functionality wise, but then Canny is about simplicity so it's a delicate balance. Overall I find Canny great for managing and capturing feedback, but I don't use it for planning releases and roadmaps, as it doesn't feel as refined in that area. Perhaps this is something I should look back into again however... **What problems is Canny solving and how is that benefiting you?** To capture feedback and feature requests from customers, and have a public forum to communicate updates on those individual requests. I feel the Roadmap feature in theory is really powerful, but I have yet to find a way to integrate it better into my workflows. **Official Response from Kaman Hui:** > Hi Ismail, Thank you for taking the time to leave us a review! So happy you are enjoying our UI and finding Canny great for managing feedback. I've shared your thoughts on our roadmap functionality with the team. In the meantime, if you ever need help getting more out of Canny, please feel free to shoot us a message! Cheers, Kaman ### 47. A fantastic customer feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Canny?** Organized voting, filtering, and customer segmetnation are all strengths of the platform! **What do you dislike about Canny?** Canny needs a decent amount of hands on management from assigning new tasks to ensuring stakeholders are keeping on top of theirs. Strong notification systems and more custom reporting would help! **What problems is Canny solving and how is that benefiting you?** Canny has been our primary tool to solicit direct Advisor feedback for our product. It's been invaluable in giving our customers a voice in our roadmap and ensuring that we build the right features to continue to delight them. **Official Response from Kaman Hui:** > Hi there, Thank you for taking the time to leave us a review. Glad to hear you are enjoying many of our features! Noted your feedback regarding more custom reporting and notification system. I've passed them over to the team. If you have any other suggestions, we are all ears. Cheers, Kaman ### 48. Canny is a Great Cross-Functional Feature Sync Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Trey R. | VP Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2024 **What do you like best about Canny?** We utilize Canny to consistently upgrade our platform to match the features our internal users want most. It has been a tool that has enabled us to focus on what matters. The integration with Jira and Slack are great features. **What do you dislike about Canny?** I have not significant complaints about Canny at all. **What problems is Canny solving and how is that benefiting you?** Canny let's us ensure our product roadmap is informed by actual user feedback. The voting features allows us to know if more than one user is experiencing the same pain point. **Official Response from Kaman Hui:** > Hi Trey, Thank you for leaving us a review! We really appreciate you taking the time to share your experience. So glad to hear that Canny has enabled your team to focus on what matters! If you ever want to find new ways to get more out of Canny, please do not hesitate to reach out. We’d love to help. Cheers, Kaman ### 49. Gets the job done with organising product feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy K. | UX Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2024 **What do you like best about Canny?** Canny is great for easy feedback collection, effortlessly syncing with our CRM, Intercom, to manage endless feature requests. It’s also flexible, letting you tailor boards, categories, and tags to your team's flow. **What do you dislike about Canny?** Canny's main issue is its unclear segmentation data for requests, making it tough to see customer types at scale. The tagging system is another headache—tags are flat, and proper segmentation requires separate boards. Plus, navigating through categories and sub-categories is clunky, demanding lots of scrolling to categorize. **What problems is Canny solving and how is that benefiting you?** It helps us to understand customer feedback, allowing us to keep a pulse on what's being requested at scale. **Official Response from Julia Valade:** > Hi Jeremy, Thank you for your review! As a feedback intake tool, we truly appreciate our customer's insights on what's working and how we can improve. We are so happy to hear that Canny's feedback collection process and seamless CRM integration, especially with Intercom, are making things smoother for you and your team. We also deeply value your insights on where we can improve, particularly regarding our segmentation and tagging system. I'll email you shortly to share some best practices that might be beneficial and to dive deeper into your feedback. Our goal is to fully understand your use case so that we can offer the right support. Rest assured, your voice is so important in shaping our roadmap for improvements, so please keep voicing them! Thank you once again for taking the time to share your thoughts with us. Should you have any more suggestions or need anything else, we’re all ears and here to help. Warm Regards, Julia ### 50. A lot easier to use than UserVoice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Canny?** Our Support team loves having a place to direct customers where they can feel like their voice is heard, and the automatic email notifications when something is marked Complete save us a ton of time. Really pleased with how clean the UI is! Looks modern and is easy to navigate and learn, both from the user side and the admin side. The feature to switch to "Public view" as an admin is genius to really put ourselves in our customers' shoes. **What do you dislike about Canny?** Still requires a good bit of moderation/oversight, but I've yet to find a tool that can cut that out of the process. Wish they had a native HelpScout integration, but their API options are a good workaround. Wish their public vs. private boards/posts were much more visually distinct. **What problems is Canny solving and how is that benefiting you?** We integrated Canny directly into our app, including requiring auth to access it, and the ability to lock things down to just our existing customers is really great. I also like the idea of using Canny to organize internal requests, but haven't been able to test that out yet with my team. The ability to add internal comments to public requests is great, so we can save context for our own team on backend requirements, etc. where we'll need it when we start planning a new feature. The Canny team is also very responsive--I reported some confusing UI and they passed it on to the design team and then the engineers, and then sent me a confirmation as soon as they'd implemented a change to address it. Impressive follow-through. **Official Response from Kaman Hui:** > Hi, Thank you for your 5-star review! Really appreciate you taking the time to share your experience with us. We are so glad to hear that you are pleased with our UI and that your support team is loving Canny! I've shared your feedback with the team. If you ever need help getting more out of Canny, please do not hesitate to reach out. Cheers, Kaman ## Canny Discussions - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) - [View Canny pricing details and edition comparison](https://www.g2.com/products/canny/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-22+16%3A23%3A52+-0500&secure%5Bsession_id%5D=bc141549-2f2b-4125-843f-1256c5988daf&secure%5Btoken%5D=037227516f6f3666d343944c790ccf46325c1f44ae649c12d6be60eb10eb9966&format=llm_user) ## Canny Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) ## Canny Features **Analytics** - Analytics **Functionality** - Package Management - Code Analysis - Vulnerability Checks **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Execution** - Team Collaboration - Project Management - Task Management **Management** - Package Access Control - Package Tracking - Automation - Rollback **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Work Capacity - Task Ranking - Custom Workflows - Release Forecasting **Roadmapping** - Roadmaps - Timelines **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **System Management** - Security - System Monitoring **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Integrations** - Gamification - Project Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top Canny Alternatives - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)