Netcore Customer Engagement Platform Reviews & Product Details

I like that Netcore Customer Engagement is well equipped and supports customization to suit unique business needs.

With the tool, we have an easy time mapping customer journey to be able to personalize content that would meet their needs hence making marketing easy.

The software makes personalization of our marketing easy and we're able target specific audiences and this improves marketing performance.

The tool comes with amazing marketing capabilities which includes SMS Marketing, marketing automation and SMS marketing all which increases our marketing success.

The platform also comes with amazing digital adoption features and has been seamless ever since deployment. Review collected by and hosted on G2.com.

Using Netcore Customer Engagement is always flawless. The tool has performed exemplary. Review collected by and hosted on G2.com.

One of the standout features of the Netcore CE Platform is its segmentation capabilities. I can create segments using a variety of metrics, such as email opens, clicks, push notification clicks, and all the attributes I have uploaded to the panel.

The platform is user-friendly and extremely effective in practice. Their AMP capability is unmatched in the market. They excel at implementing AMP Emails, and the use cases they recommend have significantly improved engagement. Review collected by and hosted on G2.com.

Nothing much but sometimes when i upload large data it take sometime to reflect in panel. It can be more fast. Review collected by and hosted on G2.com.

The platform makes it incredibly easy to understand customer behavior and then act on it instantly through journeys, segmentation, and real-time personalization. I also love how intuitive and visual the interface is; whether you’re building a journey, analysing campaign performance, or setting up experiments, it feels fast, efficient, and marketer-friendly.

Most importantly, Netcore gives you the ability to create meaningful, consistent customer experiences across email, SMS, WhatsApp, and website , which directly translates into better engagement, higher conversions, and stronger loyalty. Review collected by and hosted on G2.com.

There’s a bit of a learning curve when navigating deeper analytics or building more intricate journeys, and certain functions could be more streamlined or intuitive.

However, once you get familiar with the system, it becomes incredibly powerful and the support team is always responsive, which helps bridge that gap quickly.

Overall, the initial complexity is outweighed by the depth and capabilities the platform offers. Review collected by and hosted on G2.com.

The flexible design options make it easy for nudges to integrate smoothly with the app’s UI, resulting in a truly native in-app experience. With a broad selection of nudge types available, it’s possible to optimize for various use cases and user journeys. The Customer Success Team has also been very supportive throughout onboarding and has been quick to help us with any questions. Review collected by and hosted on G2.com.

Setting up specific nudge types, like tooltips or beacons, can take a bit of time since they need to be tested on paired devices to confirm correct placement and operation. Additionally, having to configure Android and iOS separately adds some extra work. A more streamlined, unified setup process would make things more efficient. The analytics dashboard could also benefit from offering more detailed insights and user-level data, which would help with analyzing campaign performance after launch. Review collected by and hosted on G2.com.

I like the customer journey personalization on Netcore. I can create audiences based on certain parameters, then automate communications to my customers when they meet the criteria. Also, the customer success team at Netcore are usually helpful when we need clarity or help on something Review collected by and hosted on G2.com.

The SMS system we use is not pre-configured on Netcore. Our tech team needed to manually add it to Netcore. However, I understand Netcore can not possibly have all third-party apps preconfigured on their platform Review collected by and hosted on G2.com.

The platform is easy to use and the team offers great support in day to day support/setup.

Analytics dashboard is insightful as well. Review collected by and hosted on G2.com.

Some of the user attributes usage can be simplified in campaigns and journeys - like birthdates.

maybe also adding the option to make some audience changes within broadcast setup like gender and a cap for whatsapp/rcs/sms similar to email. Review collected by and hosted on G2.com.

Its AI-led segmentation, real-time analytics, and easy-to-build automation journeys make it simple to reach the right user at the right time. Plus, the platform’s strong email and mobile-channel delivery performance really sets it apart. Review collected by and hosted on G2.com.

some features can feel overwhelming at first because the platform is so extensive. It takes a little time to understand all the capabilities and set everything up exactly the way you want.

However, once you get familiar with it, the workflows become smooth Review collected by and hosted on G2.com.

Netcore's unified platform for email, SMS, push, and in-app messaging has made it incredibly easy to run integrated campaigns. The AI-powered personalization and journey builder are intuitive and powerful, allowing us to tailor experiences based on user behavior. The analytics dashboard provides clear, actionable insights that help us optimize performance continuously. Review collected by and hosted on G2.com.

The most helpful part is the automation and personalization capabilities. We can now segment users with precision and deliver timely, relevant messages that boost conversions. The customer support team is responsive and knowledgeable, making onboarding and troubleshooting smooth. The platform also scales well, supporting our growing user base without any drop in performance. Review collected by and hosted on G2.com.

I like the Netcore platform and how easy it was to implement. We use it very often and easily implement the campaigns & automation journeys through multiple channels. The ability to segment a user's behavior on a real time basis is a huge advantage. The AI features can help us to test and optimize messaging, subject lines & timing for better performance. Additionally, the team is also responsive and helpful. Review collected by and hosted on G2.com.

When you're new, it takes a bit of time to fully understand the features. Once a few campaign templates get approved, we cannot make any changes and have to create them again for further steps. Review collected by and hosted on G2.com.

What I like best about Netcore’s Customer Engagement and Experience Platform is its intelligent automation and personalization capabilities. It allows you to engage customers in real time across multiple channels—email, SMS, app push, web, WhatsApp, and more—while leveraging AI to tailor messages based on user behavior and preferences.

Its journey orchestration is particularly strong, enabling seamless customer lifecycle campaigns with event-triggered actions. The 360° customer view also makes it easy to segment and target users effectively, while A/B testing and analytics help optimize engagement over time.

Overall, it’s a powerful, data-driven tool for building personalized, timely, and context-aware customer experiences that boost conversion, retention, and lifetime value. Review collected by and hosted on G2.com.

Honestly, I don’t dislike anything about them. Review collected by and hosted on G2.com.