Netcore Customer Engagement Platform Reviews & Product Details

I like Netcore because it brings most of our CRM activities onto one platform. We can manage channels like Email, SMS, WhatsApp, Push and Web Push, while also using segmentation and journey automation to reach users with more relevant communication. I also find the AI features like Insights Agent, Campaign Insights and Journey Insights useful because they help us quickly understand campaign performance, identify trends and spot areas where we can optimize. Overall, it makes day-to-day CRM execution and analysis more streamlined and data-driven. Review collected by and hosted on G2.com.

One area that can be improved is the reporting and analytics experience. As the number of campaigns and journeys increases, it can sometimes take extra effort to get a consolidated view of performance and derive actionable insights. Some advanced segmentation, personalization, and journey use cases also require additional effort or technical support. I think the platform could make these areas more intuitive and flexible, especially by using AI to provide deeper recommendations and automate more of the analysis. Review collected by and hosted on G2.com.

Ease of creating journeys and campaigns, primarily based on segments created from customer behavior. In our experience, the value paid is worth it. Besides having a more competitive cost compared to other options we evaluated, the platform meets our needs well, and we have easy access to support and other areas when needed. This speeds up the resolution of demands and tasks. Review collected by and hosted on G2.com.

I believe that within a journey, when creating an email trigger flow, it should be possible to define the email and send it right there, without needing to test the entire flow first. Review collected by and hosted on G2.com.

The biggest advantage is being able to manage all our communication through a centralized platform. It offers solid support for both transactional and engagement-based communication, and its integration capabilities make it easier to connect with our existing systems. Overall, it’s also very useful for managing communication at scale without losing control or consistency. Review collected by and hosted on G2.com.

Some configurations and integrations can require additional technical effort, especially when dealing with complex business workflows. More flexibility and simpler configuration options in certain areas would make the overall experience even better. Also, it shouldn’t be necessary to set up multiple different accounts. Review collected by and hosted on G2.com.

What I like best about Netcore is its ability to manage customer engagement across multiple channels from a single platform. The campaign automation, customer segmentation, personalization, and real-time analytics make it easier to create targeted journeys and measure their impact. Its user-friendly interface, reliable message delivery, and responsive support team also help us execute campaigns efficiently at scale. Review collected by and hosted on G2.com.

Nothing as such, probably pricing :) Also, sometimes The platform can feel complex when setting up advanced journeys, integrations, and detailed segmentation rules Review collected by and hosted on G2.com.

What we like most about Netcore is its ability to bring customer data and engagement channels together in one platform. It makes it easier for us to create targeted campaigns, personalize communication, and drive repeat purchases across our customer base. Review collected by and hosted on G2.com.

The platform can sometimes feel complex to use, especially when setting up advanced journeys and campaigns. We also feel there is scope to improve the reporting and make some features more intuitive and easier to manage. Review collected by and hosted on G2.com.

The CPaaS panel is very user-friendly and works as an all-in-one dashboard. Integration with CDP and other tools is also quick and straightforward. On the team side, Netcore has a strong support system in place and has been very helpful whenever we’ve needed assistance. We’ve worked with leading players in this space, and Netcore has offered the best pricing while maintaining the same level of quality. For example, Netcore provides nearly 20-30% discount on pricing for WhatsApp & RCS as compared to the nearest competitor. Review collected by and hosted on G2.com.

Netcore works well for day-to-day campaign execution, but advanced reporting, custom use cases, and troubleshooting can sometimes require additional support or workarounds. Review collected by and hosted on G2.com.

I like the deliverability of emails and the channel with customer success. The WhatsApp channel is another positive point. All these features increase my customers' engagement, facilitate the delivery of journeys connected to the customer's moment in my product, accelerating conversion and promoting customer reactivation. Additionally, the initial setup was easy, as the Netcore team has a specific area for onboarding and setup of new clients. Review collected by and hosted on G2.com.

I think it does not support journeys for communications like pop-ups, which greatly limits the use of different templates, A/B testing, among other cascading offers. Review collected by and hosted on G2.com.

New UI changes have been implemented and cool AI features have been introduced. Co marketer and parallel agents work well to make media creation more easier. Great CSM support! That's the same always with Netcore. Review collected by and hosted on G2.com.

API calls to retrieve data automatically from Netcore for events and customer data would be a great add on. Review collected by and hosted on G2.com.

The platform offers powerful automation, journey orchestration, and analytics capabilities, which help improve customer experience while reducing manual effort. I also appreciate its user-friendly interface, real-time insights, and flexibility in creating targeted campaigns that drive better engagement and business outcomes. Review collected by and hosted on G2.com.

Nothing at the moment. I have not experienced any significant issues with the Netcore Customer Engagement Platform. Review collected by and hosted on G2.com.

I like the ease of use of the platform. It has a great intuitive UI and navigation which made its adoption amongst my marketing team very easy. Also, the company kept on rolling out innovative features on the platform that made the space of marketing automation very exciting and full of possibilities. Review collected by and hosted on G2.com.

The cost is high. There is nothing else to dislike. The product works well. Review collected by and hosted on G2.com.