The recent upgrade in AI capability has made the application even easier to use as it can give you NQL starting blocks and usable insights. The interfaces are very simple to use. With the ability to integrate with our service desk software we can use Nexthink campaigns to inform users on their desktop that their ticket has been resolved. Nexthink has allowed our small team to respond proactively to incidents. My favorite feature is probably Remote actions which allows us to rapidly deploy fixes via signed powershell scripts on all online devices within minutes. Review collected by and hosted on G2.com.

My current dislike of Nexthink is the background service which sometimes appears to stall when machines come out of hibernation. I am not sure if it is a Nexthink issue or Windows 11 issue. Review collected by and hosted on G2.com.

What I value most about Nexthink is the Workflows engine - it's where we've seen by far the greatest return. Workflows let us orchestrate Remote Actions, custom functions, conditional logic, loops, and external API calls into a single automated process, turning what used to be multi-step manual runbooks into repeatable, hands-off automation.

A big part of the ROI is the visual builder itself. Composing a workflow - chaining Remote Actions, branching on outputs, looping over affected machines, wiring in API calls - through the UI is dramatically faster than hand-building the same orchestration and glue code manually. What would otherwise be a scripting project becomes a drag-and-connect exercise, which means we stand up new automations in a fraction of the time and hand off maintenance far more easily than a pile of bespoke scripts.

The integration story compounds that. Being able to make external API calls mid-workflow means Nexthink isn't a silo - it becomes the automation hub tying our endpoint data to the rest of our tooling. Rather than exporting data and stitching systems together elsewhere, we reach out to external systems inline, which cuts development time and keeps the whole process in one place. Combined with branching logic and loops, we build workflows that adapt to what they find rather than running a fixed script blindly.

The AI capabilities have been a genuine accelerator too. One of the most valuable things I've done is craft a prompt for use with Workspace AI that produces complete, import-ready dashboards - rather than assembling widgets and queries by hand, I can generate a full working dashboard from a well-structured prompt and refine from there. That's taken dashboard creation from a tedious manual build to a matter of minutes, and it means less time starting from a blank page and more time on the analysis that actually matters.

Put together, the return has been concrete, automations that previously took an engineer hours of manual investigation and remediation now run automatically and consistently across our entire Windows estate, physical and virtual workstations alike. The visual builder, the integrations, and the AI assistance each cut development time, and together they let a small team punch well above its weight. Review collected by and hosted on G2.com.

Honestly my complaints are mostly small quality-of-life things rather than anything that undermines the product. The workflow designer in particular has some rough edges. You can't fully control line and connector placement, so complex flows can get visually messy, and there are structural constraints that occasionally force you to redesign around them rather than build the way you'd expect. For example, the Repeat block caps at 10 iterations and you're limited to one per workflow, which meant architecting a state-file approach to process items in batches rather than looping through everything in a single run. Error visibility in loops could also be better. When multiple iterations fail, you often only get detail on the last one, which makes troubleshooting slower than it needs to be.

That said, none of these have been dealbreakers, and the reason they don't bother me much is Nexthink's responsiveness. When I hit a repeatable issue or a genuine gap, I report it and it either gets fixed or lands on the dev backlog as a feature request. That feedback loop matters more to me than any individual rough edge. Knowing the product is actively evolving, and that real customer pain points make it into the roadmap, counts for a lot. I'd rather use a platform that's improving in the directions its users actually need than one that's polished but static. Review collected by and hosted on G2.com.

Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.

We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on. Review collected by and hosted on G2.com.

Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users. Review collected by and hosted on G2.com.

Overall, I like being able to get a big-picture view of the health of my environment while still having the option to drill down into the smallest details. When issues are found, I can respond quickly to remediate them, and I can also take proactive steps to help prevent them from happening again. Review collected by and hosted on G2.com.

In some cases, there isn’t a clear, tangible metric that shows the value of what we’re doing. I know that value is there, but it’s often difficult to demonstrate or prove empirically. Review collected by and hosted on G2.com.

The flexibility of the platform is what stands out the most. We use Nexthink for analytics, automation, workflows, license optimization, and Digital Employee Experience initiatives. The visibility into endpoint performance and employee experience helps us to make data-driven decisions. I also really value Workspaces capabilities, which make it easier to explore data, uncover correlation insights, and quickly answer questions. Combined with integrations and workflow automation, Nexthink has quickly become a key platform in our IT operations. Review collected by and hosted on G2.com.

There are very few areas for improvement that I see today. If I had to choose one, I would like to see expanded API capabilities to allow more configuration and administration through code. Also, where Nexthink's reporting meets most of our needs, enterprise-level data modeling across multiple business systems is sometimes better handled in dedicate a PowerBI platform. Review collected by and hosted on G2.com.

What I like most about Nexthink is its ability to provide deep, real-time visibility into endpoint health and the overall digital employee experience from a single platform. The dashboards are intuitive, making it easy to identify trends, pinpoint the root cause of issues, and prioritise remediation before users are significantly impacted. The proactive monitoring and automation capabilities help reduce manual effort, while the detailed analytics support better decision-making and continuous improvement across the IT environment. Overall, it has made troubleshooting faster and given our support teams greater confidence when resolving incidents. Review collected by and hosted on G2.com.

While Nexthink is a powerful platform, it takes a significant amount of time to get the most value from it. The platform has a steep learning curve, and it can take months to mature your deployment and build the expertise needed to fully leverage its capabilities—especially if you're relying on a third-party vendor for implementation and ongoing support.

I also feel that Nexthink Flow is one of the platform's most powerful features and should be included as a standard module rather than an add-on. Its automation capabilities can significantly improve IT operations and user experience, but not having it available by default limits the value organisations can realise early on.

Another limitation is its network visibility. While Nexthink provides useful endpoint insights, its native network monitoring capabilities are relatively limited compared to dedicated network monitoring tools. Organisations looking for deep, end-to-end network performance analysis will likely need to integrate Nexthink with other solutions.

Additionally, creating advanced dashboards, investigations, and custom reports can be challenging for new users, and the interface can feel overwhelming due to the volume of available data. Despite these drawbacks, once the platform is fully implemented and the team has gained experience, the visibility and proactive endpoint management capabilities make it a very valuable solution. Review collected by and hosted on G2.com.

As an IT leader, I get the most value from Workspaces and the reporting & analytics dashboards. Workspaces is like having an AI analyst on the team. I can ask it questions about our IT environment and it surfaces specific, tailored insights on what we should be prioritizing, instead of me having to dig through data myself. The reporting side has replaced a lot of manual spreadsheet work too. I can pull consistent, data-backed reports on demand to support strategy and show IT's impact to stakeholders. Together, they've helped shift our team from reactive firefighting to a more proactive, metrics-driven approach. Review collected by and hosted on G2.com.

The learning curve is steep, and setup takes real time to get right. There's also so much data available that it can be overwhelming to know where to even start — without some guidance or a clear framework for prioritizing what to look at first, new users can easily feel lost in the platform rather than empowered by it. Review collected by and hosted on G2.com.

The different functionalities that are available to end users and admins. The workspace application has helped me to use Nexthink asd a layman user and gain a better understanding of how the tool works. Review collected by and hosted on G2.com.

I wish Nexthink were better with reporting. The application gives some insight into how team members are interacting with the tool. Howerver a more granular reporting with exporting capability would be helpful. Review collected by and hosted on G2.com.

I really like the remote actions, leveraging workspace to dig deeper and am really excited about what Spark will bring moving forward Review collected by and hosted on G2.com.

I would love to not track progress or value from our changes in a spreadsheet. Some what to bring the analytics and value prop into the tool would be a big improvement. Review collected by and hosted on G2.com.

The insights we gain on endpoint performance are way beyond any other product in this category. I love the fact that all of the data is easily accessible via the Nexthink Query language. The DEX score is completely transparent so it is easy to see exactly what is detracting from the score and what has changed over time. Review collected by and hosted on G2.com.

The alerting could be a lot better. Lakeside Systrack Sensors do a better job of identifying potential impactful issues like memory leaks. Review collected by and hosted on G2.com.